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Citizens Financial Group, Inc. is an American bank headquartered in Providence, Rhode Island, which operates in the states of Connecticut, Delaware, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island
Rhode Island
and Vermont. Between 1988 and its 2014 initial public offering, Citizens was a wholly owned subsidiary of The Royal Bank
Bank
of Scotland Group.[2] RBS sold its last 20.9% stake in the company in October 2015. Citizens operates more than 1,200 branches and approximately 3,200 ATMs across 11 states under the Citizens Bank
Bank
brand.[1] Citizens ranks 22nd on the List of largest banks in the United States.

Contents

1 History

1.1 Early history 1.2 RBS ownership 1.3 Charter One Financial 1.4 Financial crisis 1.5 The Road to IPO 1.6 Misappropriation of depositor funds 1.7 Paul Manafort
Paul Manafort
investigation

2 Services 3 See also 4 References 5 External links

History[edit] Early history[edit] Citizens was established in 1828 as the High Street Bank
Bank
in Providence, Rhode Island.[3][4] In 1871, the Rhode Island
Rhode Island
legislature gave a second charter to establish the Citizens Savings Bank
Bank
which eventually acquired its parent group to form Citizens Trust Company.[3][4] The bank then expanded through Rhode Island, opening a total of 29 branches in that state. It established Citizens Financial Group as a holding company when the bank acquired The Greenville Trust Company in 1954. In 1985, Citizens changed status from a mutual savings bank to a federal stock savings bank. Expansion into other states began with Massachusetts
Massachusetts
in 1986. RBS ownership[edit]

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Citizens Bank
Bank
headquarters in downtown Providence, constructed 1991.

In 1988, Royal Bank
Bank
of Scotland acquired Citizens.[4] Under RBS ownership, Citizens acquired several smaller banks in New England
New England
to become the second largest bank in the region. In 1996, in conjunction with the acquisition of First NH Bank, the Bank
Bank
of Ireland gained a 23.5% stake in Citizens, which RBS then acquired two years later to resume 100% ownership. Expansion outside New England
New England
began in 2001, when RBS purchased the retail banking division of Mellon Financial Corporation
Mellon Financial Corporation
in Pennsylvania, New Jersey
New Jersey
and Delaware
Delaware
for $2 billion. This made Citizens Bank
Bank
the second-largest bank in Pennsylvania, and a major bank in both Philadelphia
Philadelphia
and Pittsburgh.[5] In July 2003, the bank purchased the naming rights to the new home field of the Philadelphia
Philadelphia
Phillies and renamed it Citizens Bank Park.[6] On January 17, 2003, Citizens Financial Group, Inc. purchased Commonwealth Bancorp, Inc., the holding company for Commonwealth Bank, based in Norristown, Pennsylvania.[7] In 2004, RBS purchased the credit card division of Connecticut-based People's Bank.[8][9] This purchase allowed Citizens to issue and market its own credit cards. Charter One Financial[edit]

Charter One Bank
Bank
branch, downtown Ypsilanti, Michigan

In August 2004, Citizens Financial acquired Cleveland-based Charter One Financial, parent company of Charter One Bank, with branches in Illinois, Ohio, Indiana, Michigan, upstate New York, and Vermont
Vermont
for $10.5 billion.[10][11] Because Citizens Republic Bancorp
Citizens Republic Bancorp
of Flint, Michigan
Michigan
already operated under the Citizens Bank
Bank
name in most of Charter One's territory, Citizens Financial elected to keep the Charter One name in Charter One's Midwestern footprint. However, it re-branded the New York and Vermont
Vermont
branches as Citizens Bank. This purchase made Citizens Financial the 12th largest bank in the United States with over $131 billion in assets and 1,530 branches across 13 states.[11] In early 2005, the Charter One name replaced the Citizens Bank
Bank
banner on seven branches in Butler County, Pennsylvania. This rebranding resolved a 3½-year-old name dispute with Butler-based Citizens National Bank. By mid 2005, Citizens National and Citizens Financial agreed to a compromise. Citizens National Bank
Bank
changed its name to NexTier Bank, while the Citizens Financial Group
Citizens Financial Group
branches reverted to the "Citizens Bank" name.[12] A new corporate logo designed to show Citizens Bank's connection to the Royal Bank
Bank
of Scotland debuted on April 26, 2005. In July 2006, Citizens Bank
Bank
eliminated the mortgage department in Michigan
Michigan
and terminated over 100 employees. On September 1, 2007, the individual banks under Citizens Financial Group, excluding Citizens Bank
Bank
of Pennsylvania, merged into RBS Citizens, N.A.[13] In November 2008, Charter One sold its network of 65 branches in Indiana
Indiana
to Old National Bank
Bank
which rebranded them under the Old National Bank
Bank
banner.[14][15] The transaction closed in June 2010. In 2014, Citizens sold 94 branches in metropolitan Chicago
Chicago
to U.S. Bancorp.[16][17] Citizens Republic Bancorp
Citizens Republic Bancorp
was founded in Flint, Michigan
Michigan
in 1871 and merged with Republic Bank
Bank
in 2006. In 2007, Citizens Republic prevailed in a case to prevent Citizens Financial from using the similar name in Michigan
Michigan
and Ohio.[18] FirstMerit Bank
Bank
acquired Citizens Republic in 2013 and rebranded all branches as FirstMerit until 2016 when Huntington Bancshares
Huntington Bancshares
acquired FirstMerit.[19] With conflicting names no longer an issue, Citizens Bank
Bank
announced June 30, 2014, that Charter One branches in Michigan
Michigan
and Ohio
Ohio
would be rebranded as Citizens Bank. The name change officially took place on April 27, 2015, bringing to an end the name Charter One in Cleveland; the city in which it was founded.[20][21] Financial crisis[edit] In May 2008, Citizens Financial Group
Citizens Financial Group
failed to publicly announce that it was under investigation by the Securities and Exchange Commission (SEC) for its involvement in the sub-prime mortgage crisis that devastated the U.S. housing market and bond investors around the world.[22] The SEC only investigated banks it suspected of involvement in the purchase and sale of subprime securities.[23] In 2008, the company lost $929 million and anticipated writing-off $2 billion in bad loans.[24] Royal Bank
Bank
of Scotland posted the biggest loss in British corporate history and announced cost cutting measures at Citizens.[25] A Philadelphia
Philadelphia
developer sued Citizens Bank
Bank
January 27, 2010, for $8 billion, under a claim that the bank used sham accusations of default to recall loans in an effort to prop up its failing parent companies, Citizens Financial Group
Citizens Financial Group
and "its ultimate parent, The Royal Bank
Bank
of Scotland Group."[26] The Road to IPO[edit] Following the effective nationalization of RBS in 2008, speculation arose as to whether RBS would retain Citizens Bank. In 2012, public pressure in the United Kingdom grew for RBS to focus on its home market and sell foreign assets, including Citizens Bank, in order for UK taxpayers to earn their money back. Substantial interest in Citizens Bank
Bank
had been rumored from other foreign banks such as Brazil-based Itaú Unibanco
Itaú Unibanco
and Canada-based Toronto-Dominion Bank, the latter of which already had an existing U.S. branch network that overlapped with the existing Citizen footprint east of the Appalachian Mountains.[27] The Bank
Bank
of Montreal, with its existing U.S. presence, was also mentioned as a possible buyer.[28] U.S. banks mentioned as potential Citizens buyers included JPMorgan Chase, Wells Fargo, U.S. Bancorp, PNC Financial Services, and Fifth Third Bank.[28][29] In February 2013, RBS confirmed at least a partial spinoff of Citizens through an initial public offering within the next two years. Then in October 2013, RBS announced it would sell its Chicago-area branches, which represented 6% of its U.S. deposits;[30] Citizens later agreed to sell those branches to U.S. Bancorp
U.S. Bancorp
on January 7, 2014.[31] Finally in November 2013, RBS announced that it would divest all of Citizens Financial Group.[32] The bank began trading on the New York Stock Exchange
New York Stock Exchange
under the ticker symbol CFG on September 24, 2014, raising $3 billion.[33] By April 2015, RBS Group's shareholding in the bank had dropped to 45.6%.[34] A further sale in July 2015 reduced RBS' stake to 23.4%.[35] RBS sold its remaining stake in the bank in October 2015.[36] In June 2016, it was announced that Citizens Financial Group
Citizens Financial Group
had joined the Fortune 500
Fortune 500
for the first time.[37] Misappropriation of depositor funds[edit] In August 2015, the Consumer Financial Protection Bureau
Consumer Financial Protection Bureau
(CFPB) and other federal regulators levied nearly $35 million in penalties against Citizens Bank
Bank
"for failing to credit to customers’ accounts the full amount of their deposits". The regulators declared that, from 2008 to 2013, "The bank’s actions resulted in consumers being shorted millions of dollars".[38][39] Joint action by the CFPB, the FDIC, and the Comptroller of the Currency
Comptroller of the Currency
determined that Citizens Bank
Bank
had engaged in "deceptive practices" by "fail[ing] to give customers their full deposits at times when the size of the deposit didn’t match the number written on deposit slips", despite promising to correct such discrepancies, instead pocketing the difference.[40] The bank was required to reimburse its customers for lost funds as well as pay roughly $20 million in fines to the three agencies.[38] The New York Times
The New York Times
said that Citizens Bank's misconduct "is appalling precisely because it is so basic", demonstrating that "regulators like the Consumer Financial Protection Bureau
Consumer Financial Protection Bureau
are a necessary defense against a system prone to abuses".[41] Paul Manafort
Paul Manafort
investigation[edit] On May 12, 2017, The Wall Street Journal
The Wall Street Journal
reported that the United States Department of Justice requested from numerous banks, including Citizens, Trump 2016 campaign manager Paul Manafort's transaction records. According to the article, the request is related to the investigation into alleged Russian interference in the 2016 United States elections. Manafort reportedly secured a 2.7 million-dollar loan from Citizens in 2016.[42] On February 26, 2018, Bloomberg News
Bloomberg News
reported that Citizens' stock price dropped 4.1 percent after U.S. Special
Special
Counsel Robert Mueller’s indictment of Manafort was released, appearing to indicate that Citizens was the "Lender B" cited as having lent 3.4 million dollars to the former campaign manager of President Trump.[43] Services[edit]

Citizens' branch footprint

Like several other banks, Citizens has agreements with several supermarket chains to locate bank branches in the stores. The greatest number of these are in Pittsburgh-based Giant Eagle
Giant Eagle
stores, most of which were acquired in the acquisition of Mellon Financial Corporation's retail banking division. Citizens also operates branches inside many Stop & Shop and Shaw's
Shaw's
stores in New England. One unique aspect at Citizens branches inside supermarkets is full-service banking from 10 am to 3 pm on Sunday, when banks, including Citizens standalone branches, are traditionally closed. This made Citizens one of the first banks in North America to operate on Sundays. In September 2010, Giant Eagle
Giant Eagle
announced a new agreement with Huntington Bank
Bank
in which Huntington would open branches in several stores in Ohio and West Virginia and will replace existing branches of other banks when the store's agreements with those banks expire.[44] On June 25, 2008, Citizens Bank
Bank
announced would sell 18 branches in upstate New York as it prepared to open 57 branches downstate. Community Bank
Bank
System Inc. of DeWitt, New York
DeWitt, New York
purchased the branches in Ausable Forks, Champlain, Fort Covington, Indian Lake, Lake Placid, Lyons Falls, Long Lake, Malone, Newcomb, North Creek, Plattsburgh, Saranac Lake, Ticonderoga, Tupper Lake and Whitehall.[45] The sale completed on November 7, 2008. In October 2009, Citizens Bank
Bank
opened a full-service branch inside a Dunkin' Donuts
Dunkin' Donuts
in Bellingham, Massachusetts. The branch offers teller windows, a full-service automated teller machine (ATM) and Dunkin' Donuts promotions for using the bank's services.[46] Citizens was one of the first banks in the US to use Radio-frequency identification (RFID) technology on its ATM cards, via MasterCard PayPass. In late 2009, however, Citizens began reissuing its cards under Visa without the RFID technology. See also[edit]

Citizens Bank
Bank
Park (Philadelphia, Pennsylvania) National Westminster Bank
Bank
USA

References[edit]

^ a b c d e f g Citizens Financial Group, Inc. 2016 Form 10-K Annual Report U.S. Securities and Exchange Commission ^ Strauss, Lawrence C. (March 21, 2015). "Citizens Financial: Ready to Rise After Spinoff From RBS". Barron's.  ^ a b "Timeline: A history of Citizens Bank". The Boston Globe. November 2, 2013.  ^ a b c "Our History". Citizens Bank. Retrieved February 7, 2018.  ^ Gotlieb, Andy (December 3, 2001). "Newcomer Citizens Bank
Bank
promises return to PSFS roots". Philadelphia
Philadelphia
Business Journal. (Subscription required (help)).  ^ Blumenthal, Jeff (April 9, 2014). "Citizens Bank
Bank
enters second decade as Phillies ball park name sponsor". Philadelphia
Philadelphia
Business Journal.  ^ "Citizens Bank
Bank
Completes Acquisition of Commonwealth Bancorp, Inc.; Growth and Momentum Continue" (Press release). Citizens Bank. January 17, 2003 – via PRNewswire.  ^ Higgins, Steve (February 4, 2004). "People's sells credit card division". New Haven Register.  ^ "RBS buys US credit card business". The Times. London. February 3, 2004. (Subscription required (help)).  ^ Glater, Jonathan D. (May 5, 2004). "Citizens Financial Acquires Charter One". The New York Times.  ^ a b " Citizens Financial Group
Citizens Financial Group
Completes Charter One Acquisition; Transaction Makes Citizens One of the Top U.S. Bank
Bank
Holding Companies" (Press release). Citizens Bank. August 31, 2004 – via Business Wire.  ^ Olsen, Thomas (7 May 2013). "NexTier, Farmers & Merchants to merge, with $1B combined assets, by 1stQ 2014". Pittsburgh Tribune-Review. Retrieved 2014-08-12.  ^ " Bank
Bank
Mergers and Acquisitions". Connecticut
Connecticut
Department of Banking. 26 June 2014.  ^ "Old National Bancorp to Acquire Charter One's Retail Branch Banking Network in Indiana" (Press release). Old National Bank. November 25, 2008 – via GlobeNewswire.  ^ Corbin, Bryan (November 25, 2008). "ONB acquiring Charter One branches in Central Indiana". Evansville Courier & Press.  ^ " U.S. Bancorp
U.S. Bancorp
Acquires Chicago
Chicago
Branch Banking
Banking
Operations of RBS Citizens Financial Group" (Press release). US Bancorp. January 7, 2014 – via Business Wire.  ^ "U.S. Bank
Bank
Closes on Acquisition of Chicago-Area Charter One Bank Franchise" (Press release). US Bancorp. June 23, 2014 – via Business Wire.  ^ Pitcher, Jeffrey (December 17, 2007). "Judge blocks use of bank's 'Citizens' name". The Financial Brand. Retrieved February 7, 2018.  ^ "FirstMerit Completes Acquisition of Citizens Republic Bancorp" (Press release). FirstMerit Bank. April 12, 2013 – via PRNewswire.  ^ Murray, Teresa Dixon (June 30, 2014). "Charter One is changing name to Citizens Bank
Bank
next year". The Plain Dealer. Cleveland.  ^ "Charter One name change to Citizens Bank
Bank
goes into effect". Crain's Cleveland
Cleveland
Business. April 27, 2015.  ^ Smith, Mark (May 12, 2008). "Royal Bank
Bank
under investigation over US sub-prime loans". The Herald. Glasgow. Retrieved 2014-08-12.  ^ Winnett, Robert (20 March 2009). "RBS traders hid toxic debt". The Daily Telegraph. London. Retrieved 2014-08-12.  ^ Kerber, Ross (February 26, 2009). "Citizens loses $929m as bad loans proliferate". The Boston Globe.  ^ Hartley, Thomas (February 26, 2009). "Royal Bank: Changes coming at Citizens". Buffalo Business First. (Subscription required (help)).  ^ Mastrull, Diane (June 22, 2010). "Lawyers for Brian O'Neill, Citizens Bank
Bank
square off in court". The Philadelphia
Philadelphia
Inquirer. Retrieved February 7, 2018.  ^ Colchester, Max; Enrich, David (October 21, 2012). "RBS, U.K. Wrestle Over Fate of Citizens". The Wall Street Journal. Retrieved 2014-08-12.  ^ a b Tascarella, Patty (October 24, 2012). "Citizens Bank
Bank
sale would impact Pittsburgh". Pittsburgh
Pittsburgh
Business Times. Retrieved 2014-08-12.  ^ Wallack, Todd (August 11, 2012). "Ailing parent RBS insists Citizens Bank
Bank
not for sale". The Boston Globe. Retrieved 2014-08-12.  ^ Sabatini, Patricia (October 13, 2013). "30 Years: PNC eats up market share, boosts Downtown building". Pittsburgh
Pittsburgh
Post-Gazette.  ^ Bray, Chad (7 January 2014). "Citizens Financial to Sell Chicago-Area Branches to U.S. Bancorp". The New York Times.  ^ "RBS announces plans to accelerate partial IPO for RBS Citizens Financial Group and fully divest Citizens by 2016" (Press release). Citizens Financial Group. November 1, 2013. Retrieved 2014-08-12.  ^ Dexheimer, Elizabeth; Picke, Leslie (September 24, 2014). "Citizens Financial Climbs After $3 Billion IPO". Bloomberg L.P.  ^ Bray, Chad (March 26, 2015). "R.B.S. Sells $3.2 Billion in Stock of Citizens Financial Group". The New York Times. Retrieved 2015-05-11.  ^ Bray, Chad (July 29, 2015). "R.B.S. Sells $2.2 Billion in Shares of Citizens Financial Group". The New York Times. Retrieved August 5, 2015.  ^ "RBS profits rise on Citizens sale". BBC News. October 30, 2015. Retrieved October 30, 2015.  ^ "Here Are The 15 New Companies Joining The Fortune 500". Fortune. June 6, 2016. Retrieved 2016-06-07.  ^ a b Andriotis, AnnaMaria (August 12, 2015). "Citizens Bank
Bank
Fined for Failing to Credit Consumers for Full Deposits". The Wall Street Journal. (Subscription required (help)).  ^ "Prepared Remarks of Richard Cordray Director, Consumer Financial Protection Bureau: Citizens Bank
Bank
Enforcement Action" (Press release). Consumer Financial Protection Bureau. August 12, 2015.  ^ Marte, Jonnelle (August 12, 2015). "Citizens Bank
Bank
fined at least $34.5 million for pocketing customers' cash". The Washington Post.  ^ The Editorial Board (August 17, 2015). "Citizens Bank
Bank
Shortchanged Depositors". The New York Times.  ^ Rothfeld, Michael; Maremont, Mark; Davis O'Brien, Rebecca (May 12, 2017). "Former Trump Adviser Paul Manafort's Bank
Bank
Records Sought in Probe". The Wall Street Journal. Retrieved May 18, 2017.  ^ Surane, Jennifer. "Citizens Financial Stock Drops Thanks to Manafort Indictment". Bloomberg News. Retrieved 11 March 2018.  ^ "Huntington Bank, Giant Eagle
Giant Eagle
ink 15-year deal". Bloomberg BusinessWeek. Associated Press. 29 September 2012. Retrieved 2014-08-12.  ^ Heath, Dan (25 June 2008). "Community Bank
Bank
buying Citizens Bank branches". Press-Republican. Plattsburg, New York. Retrieved 2014-08-12.  ^ Abelson, Jenn (21 October 2009). "Pastries and finance: a match made in Bellingham". The Boston Globe. Retrieved 2014-08-12. 

External links[edit]

Wikimedia Commons has media related to Citizens Financial Group.

Official website Corporate website Consent decree regarding misappropriation of depositor funds

Business data for Citizens Financial Group: Google Finance Yahoo! Finance Reuters SEC filings

v t e

50 largest banks and bank holding companies in the United States

Ally American Express Bank
Bank
of America Bank
Bank
of New York Mellon Barclays* BB&T BBVA* BMO Harris* BNP Paribas* Capital One Charles Schwab CIT Citigroup Citizens Comerica Credit Suisse* Deutsche Bank* Discover E-Trade Fifth Third First Horizon Goldman Sachs HSBC* Huntington JPMorgan Chase KeyBank M&T* Morgan Stanley MUFG Union Bank* Mutual of Omaha New York Community Northern Trust People's United PNC Popular RBC* Regions Banco Santander* State Farm State Street SunTrust SVB Synchrony TD* TIAA U.S. Bancorp UBS* USAA Wells Fargo Zions

* indicates the U.S. subsidiary of a non-U.S. bank. Inclusion on this list is based on U.S. assets only, and is current as of March 31, 2017.

v t e

The Royal Bank
Bank
of Scotland Group

Retail banking

NatWest Holdings National Westminster Bank The Royal Bank
Bank
of Scotland Ulster Bank Coutts
Coutts
& Co. Adam & Company Child & Co. Drummonds Bank Holt's Military Banking RBS International Isle of Man Bank Williams & Glyn

Investment banking

NatWest Markets RBS Securities

Consumer finance

Jamjarcars Lombard North Central

Board of directors

Sir Philip Hampton (Chairman) Ross McEwan (Group CEO) Sir Sandy Crombie Ewen Stevenson Alison Davis Penny Hughes Morten Friis Brendan Nelson Baroness Noakes Robert Gillespie Aileen Taylor

Former businesses

RBS

National Commercial Bank
Bank
of Scotland National Bank
Bank
of Scotland Commercial Bank
Bank
of Scotland Williams & Glyn's Bank Williams Deacon's Bank Glyn, Mills & Co. A Ruffer & Sons Citizens Financial Group Tesco Personal Finance The One account Direct Line Group

NatWest

National Provincial Bank Westminster Bank District Bank Parr's Bank Smith's Bank International Westminster Bank Deutsche Westminster Bank Grindlays Bank National Westminster Bank
Bank
USA National Westminster Bank
Bank
of Canada Banco NatWest España Lloyds and National Provincial Foreign Bank Worldpay

Annual Group Revenue: £19.7 billion GBP (2013) Employees: 118,600 Stock Symbol: LSE: RBS We

.