Trenitalia
Trenitalia c2c Limited,[1] trading as c2c, is an English train
operating company owned by
Trenitalia
Trenitalia that operates the Essex
Thameside railway franchise. It manages 25 stations and its trains
call at 28. c2c provides commuter services from its London terminus as
Fenchurch Street to east London and parts of
Essex
Essex along the London,
Tilbury and Southend Railway, and is the only operator on the line.
The company began operating as LTS Rail in May 1996 under the
ownership of Prism Rail, which had been awarded the London, Tilbury
& Southend railway franchise as part of the privatisation of
British Rail. LTS Rail rebranded as c2c in May 2000 and
Prism Rail was
bought by
National Express
National Express in July that year.
National Express
National Express sold
c2c to the Italian operator
Trenitalia
Trenitalia in February 2017.[2]
Contents
1 History
2 Branding and marketing
3 Services
3.1 London terminus
4 Ticketing
5 Rolling stock
5.1 Current fleet
5.2 Future fleet
6 Depot
7 Notes
8 References
9 External links
History[edit]
Class 312 at Shoeburyness station in March 2003
Class 357 Electrostar at
Limehouse station
Limehouse station in August 2007 in the
original livery
The London, Tilbury & Southend franchise was due to start in
February 1996, but after the discovery of ticketing and settlement
irregularities within hours of the scheduled handover with the
preferred bidder, Enterprise Rail, it was re-tendered.[3][4][5]
In May 1996, the franchise was awarded to
Prism Rail by the Director
of Passenger Rail Franchising for 15 years. It began operating as
LTS Rail on 26 May 1996.[6] In May 2000, the business was rebranded as
c2c.[7]
In July 2000, c2c was included in the sale of
Prism Rail to National
Express.[8][9]
The franchise was originally due to conclude on 26 May 2011. In
December 2010, the
Department for Transport
Department for Transport granted National Express
an extension until 26 May 2013 to allow it time to conduct a review of
the franchising process.[10] In March 2013. the Secretary of State for
Transport announced the franchise would again be extended until 13
September 2014.[11] A further delay saw this extended until 8 November
2014.
On 9 November 2014, c2c commenced a new 15-year franchise having
successfully tendered against Abellio,
FirstGroup
FirstGroup and MTR
Corporation.[12][13] The new franchise retains the c2c brand, albeit
operated through a new legal entity, NXET Trains Limited[1] in lieu of
c2c Limited.[14]
In 2003,
National Express
National Express operated nine UK rail franchises.[15] By
February 2012, c2c was their only remaining franchise. In February
2017
National Express
National Express sold c2c to Trenitalia.[16][17][18]
Branding and marketing[edit]
The c2c name could be conceived to represent city to coast or capital
to coast, reflecting the nature of the route, or commitment to
customers.[19]
The c2c website stated:
The name c2c doesn't mean anything specific. In a sense it can mean
anything you want it to. Its uniqueness reflects the young, vibrant
character of the people we serve. c2c could stand for coast to
capital, or capital to coast. From our point of view, one of the most
important things it stands for is commitment to customers.
National Express
National Express also referred to the c2c route as City to Coast.[20]
c2c used the slogan way2go, but later used the Making travel simpler
slogan also used by other
National Express
National Express companies.
Services[edit]
c2c operates services on the
London, Tilbury and Southend Railway
London, Tilbury and Southend Railway line
from London Fenchurch Street to the northern
Thames Gateway
Thames Gateway area of
southern Essex, including Grays,
Leigh-on-Sea
Leigh-on-Sea and Southend-on-Sea. The
main route from Fenchurch Street to Shoeburyness is 39.5 miles
(63.57 km), with a fastest timetabled journey time of
58 minutes[21] giving an average speed of 40.7 mph, although
the route can be done in 47 minutes, an average speed of
50 mph.[22] The line has a speed limit of 75 mph
(121 km/h), although the Class 357 Electrostar trains are capable
of 100 mph (160 km/h).
All stations on the route are managed by c2c except West Ham and
Stratford, which are managed by London Underground, and Liverpool
Street station which is managed by Network Rail.
Most c2c services operate from Fenchurch Street railway station
[
v
t
e
]
c2c route map
Legend
Limited services
Fenchurch Street
Liverpool Street
Limehouse
Stratford
West Ham
East Ham Depot
Barking
Dagenham Dock
Upminster
Rainham
Ockendon
Purfleet
Chafford Hundred
Lakeside
Grays
West Horndon
Tilbury Town
East Tilbury
Laindon
Stanford-le-Hope
Basildon
Pitsea
Benfleet
Leigh-on-Sea
Chalkwell
Westcliff
Southend Central
Southend East
Thorpe Bay
Shoeburyness
Off-peak hourly c2c service map
The typical off-peak service per hour consists of 8 trains arriving
and departing Fenchurch Street:
4 to Shoeburyness via Basildon, of which:
2 stop at all stations, (this service is diverted into Liverpool
Street via Stratford on weekends)
2 do not stop at West Horndon or Pitsea;
2 to Southend Central via Ockendon, stopping at all stations;
2 to
Grays
Grays via Rainham, stopping at all stations.
In the rush hour there are additional services, with a few services
to/from London starting/terminating at Laindon, Pitsea and
Leigh-on-Sea. In the morning, one peak time service doesn't call at
West Ham and Limehouse and one calls at West Ham, missing Limehouse,
other than this, all trains call at West Ham and Limehouse. In the
evening, all trains stop at Limehouse and very few miss out West Ham.
This was changed in the new December 2015 timetable.
On Sundays, the non-stopping service to Shoeburyness does not run.
Additionally some early morning and late evening weekday services
to/from Shoeburyness and
Grays
Grays terminate at Barking via Rainham.
As c2c is mainly a London commuter railway and the typical c2c journey
is between 40 and 80 minutes, c2c does not offer first-class seating.
Its Class 357s have standard high-density 3+2 seating to meet high
demand at peak times, however 17 trains were converted into a "metro"
style with 2+2 seating and grab handles.
London Underground's
District line
District line connects with c2c indirectly at
Tower Hill (for Fenchurch Street) and directly at West Ham, Barking
and Upminster. Tickets are fully interchangeable between the two
operators. There are also interchanges at Limehouse and West Ham with
Docklands Light Railway
Docklands Light Railway and at Barking and Upminster with London
Overground.
Some peak services do not call at West Ham due to signalling.[23] A
peak timetable introduced on 11 December 2006, with the aim of
improving services for the
Thurrock
Thurrock and
London Riverside
London Riverside sections of
the Thames Gateway,[23] was withdrawn on 8 January 2007 after a
campaign by passengers as a result of delays and cancellations that
affected other lines on the network.[24][25]
In January 2005 it was announced that an on-train television service
would be tried out, and one unit had television installed. In June
2006 the 360 On-Board Television service ran into financial
difficulties when c2c's partner in the project, TNCI (UK), ceased
trading, and the service was withdrawn. c2c indicated it would restart
the roll-out should a suitable partner be found.[26]
In June 2006 it was announced that portable
X-ray
X-ray machines and metal
detectors would be randomly placed at stations and carried by officers
on trains during summer 2006 to catch people carrying weapons, in a
joint operation with
Essex
Essex Police and British Transport Police,
following trials at
London Underground
London Underground stations.[27]
In October 2007 c2c announced that the first coach of each unit would
be made a Quiet Zone, where passengers are asked not to use their
mobile phones or play music out loud.[28] The Quiet Zone was
introduced in early 2008 and is indicated by magenta vinyl stickers on
the doors of the coach.[29]
On 1 April 2017, c2c introduced a new on board WiFi service free to
all customers. Also they have an on board entertainment service called
Vista. c2c have partnered with Now TV to provide free television shows
available to stream for c2c passengers. [30]
London terminus[edit]
As of December 2015 c2c runs two trains an hour at weekends that have
been diverted into London Liverpool Street instead of Fenchurch Street
to/from Shoeburyness, primarily to serve Westfield Stratford City.
These call at Stratford, Barking, then all stations to Shoeburyness
via Basildon; additional early morning and late evening weekend
services terminate at Southend Central and Grays.[31] Also, when
engineering work blocks access to Fenchurch Street, all services are
diverted into Liverpool Street. This route runs over part of the
London Overground
London Overground Gospel Oak to Barking line; however, trains pass
through Woodgrange Park station without stopping.
Ticketing[edit]
Tickets for trains between Fenchurch Street and Upminster are
inter-available with
London Underground
London Underground services between Tower Hill
and Upminster, at
Transport for London
.svg/440px-Transport_for_London_logo_(2013).svg.png)
Transport for London fares. All other journeys are
priced by c2c.
Oyster card
Oyster card pay-as-you-go has been available since 2004
at stations between Fenchurch Street/Liverpool Street and Upminster.
It was extended to Rainham in 2008[32] and beyond
Travelcard Zone 6 to
Grays
Grays in January 2010.[33] Oyster cards may be purchased or topped up
at some c2c stations that are not also
London Underground
London Underground stations,
including Chafford Hundred, Grays, and Purfleet. c2c ticket machines
in the Oyster PAYG area have been upgraded so they can read Oyster
cards.
Rolling stock[edit]
c2c passenger numbers 2011 – 2016 Q4 (rolling 12 month
figure)[34][35]
c2c inherited a fleet of Class 302, Class 310 and Class 312s from
British Rail. To replace the Class 302s, seventeen Class 317s were
hired from
West Anglia Great Northern
West Anglia Great Northern from 1996 until 1999 as Class
357s entered service.[36][37]
A franchise commitment was the replacement of the entire fleet,
resulting in c2c ordering a fleet of Class 357 Electrostars.[38][39]
In 2003, c2c became the first train operating company to replace its
entire fleet with new trains. In March 2007, after extensive trials,
c2c began fitting regenerative braking to its fleet, becoming the
first UK train operator to do so.[40] On 3 June 2007, the eve of World
Environment Day, 357010 was given an all-over green vinyl sticker
livery with the slogan "All c2c trains are greener now – find out
more at – www.c2c-online.co.uk – c2c – the greener way to go" to
highlight the completion of the scheme, which the company says has
enabled energy savings of up to 20%.[41] In October 2007, c2c
announced that it had switched to renewably-generated electricity in
all its stations, maintenance facilities and offices in a contract
with E.ON UK, said to be the largest of its kind in the transport
sector.[42] 357010 lost its green livery in March 2011 as part of the
relivery project.
With a few Class 357s being out of service at the same time, from late
2006 two Class 321s were hired from
Silverlink
Silverlink for three months for
weekday peak-hour use between Fenchurch Street and Laindon, and Pitsea
via Rainham, to cover for the unavailable units. The Class 321s were
used with guards as they were incompatible with the positioning of
c2c's Driver Only Operation mirrors.[citation needed]
In June 2009, Bombardier began repainting the Class 357 units.[43] The
vinyl wraps carrying the original purplish blue and magenta c2c livery
were removed and the units reliveried in white with dark blue
doors.[43][44]
In late 2015 c2c adapted 20% of carriages into a "metro" style. These
carriages have 2 seats either side of the aisle (2+2) compared to 3+2
seating. This increased the passenger capacity of these carriages, at
the expense of seating capacity, by converting the space of the aisle
seat on the "3" side into (more efficient) standing space.
This addressed the issue of the high volumes of passengers using c2c
to travel to/from West Ham and Barking, which, with Upminster, are
served by the parallel
London Underground
London Underground service. In the evening
peak, these passengers can displace those eastbound passengers who use
more easterly and less well-served stations.[45]
In early 2016, c2c announced that it would lease additional trains to
relieve overcrowding.[46] This led to its leasing six Class 387s for
three years from
Porterbrook
Porterbrook to increase capacity on the busiest
services.[47][48] The first entered service in November 2016.[49]
As part of its new franchise, c2c has committed to leasing new trains
to cope with rising passenger numbers, which were boosted especially
by the opening of the
Docklands Light Railway
Docklands Light Railway station at West Ham in
2011 and the rise of Canary Wharf as a financial centre.[50]
Current fleet[edit]
Class
Image
Type
Top speed
Number
Cars
Routes operated
Built
mph
km/h
357 Electrostar
EMU
100
161
74
4
Fenchurch Street/Liverpool Street ↔ Grays/Southend
Central/Shoeburyness
1999–02
387/3 Electrostar
110
177
6[nb 1]
4
2016
Future fleet[edit]
In December 2017, c2c announced an order with
Porterbrook
Porterbrook for six
ten-car electric multiple units from Bombardier's
Aventra
Aventra family. The
new units are scheduled for delivery between mid and late 2021,
meaning they will all be in service three years earlier than the
initial planned phased introduction period.[51]
These new units will replace the current allocation of six four-car
Class 387 units, which c2c are currently operating on a short term
lease. c2c also announced that the lease on these trains would be
extended until the new trains arrived, and it would also seek further
leases from December 2019.[52]
Class
Image
Type
Top speed
Number
Cars
Routes operated
Built
In Service
mph
km/h
711 Aventra
EMU
100
161
6
10
Fenchurch Street/Liverpool Street ↔ Grays/Southend
Central/Shoeburyness
TBC
2021[51]
Depot[edit]
c2c's fleet is maintained at East Ham Depot, although there is also a
depot at Shoeburyness.[citation needed]
Notes[edit]
^ These units are on a short term lease until 2021, when they will be
replaced by six brand new ten car Bombardier
Aventra
Aventra units
References[edit]
^ a b Companies House extract company no 7897267
Trenitalia
Trenitalia c2c
Limited formerly NXET Trains Limited
^
http://www.nationalexpressgroup.com/newsmedia/corporate-news/2017/acquisition-of-c2c-franchise-by-trenitalia/
^ "Office of Passenger Rail Franchising:The award of the first three
passenger rail franchises". National Audit Office. 2 January 2008.
Retrieved 19 July 2008.
^ Routledge, Paul (4 February 1996). "Inquiry into ticket fraud stalls
rail sell-off". The Independent. London.
^ Wolmar, Christian (5 February 1996). "Government orders rail fraud
inquiry". The Independent. London.
^ Grimond, Magnus (30 May 1996). "Soaring Prism renews rail sale
attack". The Independent. London.
^ "LTS Rail relaunches as c2c" Rail issue 386 28 June 2000 page 4
^ Osborne, Alistair (19 July 2000). "
National Express
National Express buys Prism for
£166m". The Daily Telegraph. London.
^ Harper, Keith (19 July 2000). "
National Express
National Express buys Prism for
£166m". The Guardian. London.
^ "c2c extension awarded to National Express". Railnews. Stevenage. 23
December 2010.
^ "Railway plan puts new focus on passengers" Secretary of State for
Transport statement 26 March 2013
^ Bidders to oversee improvements on rail franchises announced
Department for Transport
Department for Transport 29 March 2012
^ "
C2c
C2c awarded 15-year
Essex Thameside
.jpg)
Essex Thameside rail franchise". BBC News. 27
June 2014. Retrieved 27 June 2014.
^ Companies House extract company no 2938993 c2c Rail Limited
^ "Annual Report 2002" (PDF). National Express. 13 March 2003.
^ "
National Express
National Express to sell c2c to Italian railways". Railnews. 11
January 2017. Retrieved 11 January 2017.
^ Acquisition of c2c franchise by
Trenitalia
Trenitalia
National Express
National Express 11
January 2017
^
Trenitalia
Trenitalia completes c2c acquisition Railway Gazette International
13 February 2017
^ Track Off. "Railways Today". Archived from the original on 19 June
2008. Retrieved 19 July 2008.
^ "Unternehmen".
National Express
National Express Rail GmbH. Retrieved
2016-01-26.
^ "Train Times" (PDF). c2c. 13 December 2009. Retrieved 12 January
2010.
^ Rail Performance: C2C.
^ a b "New timetable for c2c begins 11 December". c2c. 9 October 2006.
Archived from the original on 15 May 2008. Retrieved 19 July
2008.
^ "Morning and evening weekday peak schedules to return to previous
patterns as c2c restores old timetable". c2c. 3 January 2007. Archived
from the original on 15 May 2008. Retrieved 19 July 2008.
^ Pritchard, Rob (3 January 2007). "Old c2c timetable back on Monday".
Southend Echo. Retrieved 19 July 2008.
^ "TV on Trains – Trials Stopped" (Press release). c2c. 20 June
2006. Retrieved 19 July 2008.
^ "Railway passengers to be scanned". BBC News. 6 June 2006. Retrieved
19 July 2008.
^ Consumer Deals (29 October 2007). "The Unofficial c2c Rail Info
Site". Retrieved 19 July 2008.
^ "Quiet Zone". c2c. 2008. Retrieved 19 July 2008.
^ http://www.c2c-online.co.uk/travelling-with-us/on-board/vista/
^ c2c online: 13 December 2009 timetable.
^ "Using Oyster PAYG on c2c". c2c. 2 January 2008. Archived from the
original on 17 July 2009. Retrieved 30 July 2009.
^ "January 2010 Fare Changes" (PDF). Greater London Authority.
2009.
^ "ORR passenger numbers by train operating company". ORR.
^
https://dataportal.orr.gov.uk/displayreport/report/html/8de03530-6f8e-43c7-bb98-c26d989a9b0c
^ "Class 317s for LTS" Rail issue 296 15 January 1997 page 9
^ "No more sliding-door trains for LTS as WAGN keeps last Class 317s"
Rail issue 345 2 December 1998 page 13
^ "Adtranz wins £200 million order for new trains on 'Misery Line'"
Rail issue 307 18 June 1997 page 6
^ "First LTS Electrostar Class 357 delivered: Rail issue 358 2 June
1999 page 45
^ "c2c takes the lead in energy saving train travel" (Press release).
c2c. 3 June 2007. Retrieved 19 July 2008.
^ "Green Credentials". c2c. 4 June 2007. Retrieved 19 July 2008.
^ "c2c switches to renewable energy sources" (Press release). c2c. 2
October 2007. Archived from the original on 5 July 2008. Retrieved 19
July 2008.
^ a b "c2c Commuter News – June 2009" (PDF). c2c. June 2009.
Retrieved 14 August 2009.
^ sinkplunger (24 September 2009). "Flickr: Class 357001 National
Express". Retrieved 31 December 2009.
^ "c2c New trains". Retrieved 11 March 2016.
^
http://www.c2c-online.co.uk/travelling-with-us/timetables-and-trains/c2c-director-timetable-updates/package-of-changes-to-improve-peak-services/
^
http://www.c2c-online.co.uk/travelling-with-us/timetables-and-trains/c2c-director-timetable-updates/brand-new-carriages-in-production-in-derby/
^ c2c Electrostar EMUs under construction Railway Gazette
International 5 July 2016
^
Essex Thameside
Essex Thameside EMU tender launched as Class 387s enter service
International Railway Journal 16 November 2016
^ "c2c: The Timetables, They Are A-Changin'".
^ a b Briginshaw, David (14 December 2017). "Britain's c2c franchise
orders
Aventra
Aventra EMUs". International Rail Journal. Retrieved 29
December 2017.
^ Sexton, Christine (15 December 2017). "c2c 'just playing catch-up'
with £100million investment in new trains". Echo. Retrieved 29
December 2017.
External links[edit]
Media related to
C2c
C2c at Wikimedia Commons
Official website
Google. "Stations, route and alternative diversion to Liverpool Street
& Stratford" (Map).
Google
Google Maps. Google.
Preceded by
Network SouthEast
As part of British Rail
Operator of London, Tilbury & Southend franchise
1996–2014
Succeeded by
c2c
Essex Thameside
Essex Thameside franchise
Preceded by
c2c
London, Tilbury & Southend franchise
Operator of
Essex Thameside
Essex Thameside franchise
2014 – present
Incumbent
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c2c
Former operations