The Info List - C2c

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c2c Limited,[1] trading as c2c, is an English train operating company owned by Trenitalia
that operates the Essex Thameside railway franchise. It manages 25 stations and its trains call at 28. c2c provides commuter services from its London terminus as Fenchurch Street to east London and parts of Essex
along the London, Tilbury and Southend Railway, and is the only operator on the line. The company began operating as LTS Rail in May 1996 under the ownership of Prism Rail, which had been awarded the London, Tilbury & Southend railway franchise as part of the privatisation of British Rail. LTS Rail rebranded as c2c in May 2000 and Prism Rail was bought by National Express
National Express
in July that year. National Express
National Express
sold c2c to the Italian operator Trenitalia
in February 2017.[2]


1 History 2 Branding and marketing 3 Services

3.1 London terminus

4 Ticketing 5 Rolling stock

5.1 Current fleet 5.2 Future fleet

6 Depot 7 Notes 8 References 9 External links


Class 312 at Shoeburyness station in March 2003

Class 357 Electrostar at Limehouse station
Limehouse station
in August 2007 in the original livery

The London, Tilbury & Southend franchise was due to start in February 1996, but after the discovery of ticketing and settlement irregularities within hours of the scheduled handover with the preferred bidder, Enterprise Rail, it was re-tendered.[3][4][5] In May 1996, the franchise was awarded to Prism Rail by the Director of Passenger Rail Franchising for 15 years. It began operating as LTS Rail on 26 May 1996.[6] In May 2000, the business was rebranded as c2c.[7] In July 2000, c2c was included in the sale of Prism Rail to National Express.[8][9] The franchise was originally due to conclude on 26 May 2011. In December 2010, the Department for Transport
Department for Transport
granted National Express an extension until 26 May 2013 to allow it time to conduct a review of the franchising process.[10] In March 2013. the Secretary of State for Transport announced the franchise would again be extended until 13 September 2014.[11] A further delay saw this extended until 8 November 2014. On 9 November 2014, c2c commenced a new 15-year franchise having successfully tendered against Abellio, FirstGroup
and MTR Corporation.[12][13] The new franchise retains the c2c brand, albeit operated through a new legal entity, NXET Trains Limited[1] in lieu of c2c Limited.[14] In 2003, National Express
National Express
operated nine UK rail franchises.[15] By February 2012, c2c was their only remaining franchise. In February 2017 National Express
National Express
sold c2c to Trenitalia.[16][17][18] Branding and marketing[edit] The c2c name could be conceived to represent city to coast or capital to coast, reflecting the nature of the route, or commitment to customers.[19] The c2c website stated:

The name c2c doesn't mean anything specific. In a sense it can mean anything you want it to. Its uniqueness reflects the young, vibrant character of the people we serve. c2c could stand for coast to capital, or capital to coast. From our point of view, one of the most important things it stands for is commitment to customers.

National Express
National Express
also referred to the c2c route as City to Coast.[20] c2c used the slogan way2go, but later used the Making travel simpler slogan also used by other National Express
National Express
companies. Services[edit] c2c operates services on the London, Tilbury and Southend Railway
London, Tilbury and Southend Railway
line from London Fenchurch Street to the northern Thames Gateway
Thames Gateway
area of southern Essex, including Grays, Leigh-on-Sea
and Southend-on-Sea. The main route from Fenchurch Street to Shoeburyness is 39.5 miles (63.57 km), with a fastest timetabled journey time of 58 minutes[21] giving an average speed of 40.7 mph, although the route can be done in 47 minutes, an average speed of 50 mph.[22] The line has a speed limit of 75 mph (121 km/h), although the Class 357 Electrostar trains are capable of 100 mph (160 km/h). All stations on the route are managed by c2c except West Ham and Stratford, which are managed by London Underground, and Liverpool Street station which is managed by Network Rail.

Most c2c services operate from Fenchurch Street railway station


v t e


c2c route map


Limited services

Fenchurch Street

Liverpool Street



West Ham

East Ham Depot


Dagenham Dock





Chafford Hundred



West Horndon

Tilbury Town

East Tilbury









Southend Central

Southend East

Thorpe Bay


Off-peak hourly c2c service map

The typical off-peak service per hour consists of 8 trains arriving and departing Fenchurch Street:

4 to Shoeburyness via Basildon, of which:

2 stop at all stations, (this service is diverted into Liverpool Street via Stratford on weekends) 2 do not stop at West Horndon or Pitsea;

2 to Southend Central via Ockendon, stopping at all stations; 2 to Grays
via Rainham, stopping at all stations.

In the rush hour there are additional services, with a few services to/from London starting/terminating at Laindon, Pitsea and Leigh-on-Sea. In the morning, one peak time service doesn't call at West Ham and Limehouse and one calls at West Ham, missing Limehouse, other than this, all trains call at West Ham and Limehouse. In the evening, all trains stop at Limehouse and very few miss out West Ham. This was changed in the new December 2015 timetable. On Sundays, the non-stopping service to Shoeburyness does not run. Additionally some early morning and late evening weekday services to/from Shoeburyness and Grays
terminate at Barking via Rainham. As c2c is mainly a London commuter railway and the typical c2c journey is between 40 and 80 minutes, c2c does not offer first-class seating. Its Class 357s have standard high-density 3+2 seating to meet high demand at peak times, however 17 trains were converted into a "metro" style with 2+2 seating and grab handles. London Underground's District line
District line
connects with c2c indirectly at Tower Hill (for Fenchurch Street) and directly at West Ham, Barking and Upminster. Tickets are fully interchangeable between the two operators. There are also interchanges at Limehouse and West Ham with Docklands Light Railway
Docklands Light Railway
and at Barking and Upminster with London Overground. Some peak services do not call at West Ham due to signalling.[23] A peak timetable introduced on 11 December 2006, with the aim of improving services for the Thurrock
and London Riverside
London Riverside
sections of the Thames Gateway,[23] was withdrawn on 8 January 2007 after a campaign by passengers as a result of delays and cancellations that affected other lines on the network.[24][25] In January 2005 it was announced that an on-train television service would be tried out, and one unit had television installed. In June 2006 the 360 On-Board Television service ran into financial difficulties when c2c's partner in the project, TNCI (UK), ceased trading, and the service was withdrawn. c2c indicated it would restart the roll-out should a suitable partner be found.[26] In June 2006 it was announced that portable X-ray
machines and metal detectors would be randomly placed at stations and carried by officers on trains during summer 2006 to catch people carrying weapons, in a joint operation with Essex
Police and British Transport Police, following trials at London Underground
London Underground
stations.[27] In October 2007 c2c announced that the first coach of each unit would be made a Quiet Zone, where passengers are asked not to use their mobile phones or play music out loud.[28] The Quiet Zone was introduced in early 2008 and is indicated by magenta vinyl stickers on the doors of the coach.[29] On 1 April 2017, c2c introduced a new on board WiFi service free to all customers. Also they have an on board entertainment service called Vista. c2c have partnered with Now TV to provide free television shows available to stream for c2c passengers. [30] London terminus[edit] As of December 2015 c2c runs two trains an hour at weekends that have been diverted into London Liverpool Street instead of Fenchurch Street to/from Shoeburyness, primarily to serve Westfield Stratford City. These call at Stratford, Barking, then all stations to Shoeburyness via Basildon; additional early morning and late evening weekend services terminate at Southend Central and Grays.[31] Also, when engineering work blocks access to Fenchurch Street, all services are diverted into Liverpool Street. This route runs over part of the London Overground
London Overground
Gospel Oak to Barking line; however, trains pass through Woodgrange Park station without stopping. Ticketing[edit] Tickets for trains between Fenchurch Street and Upminster are inter-available with London Underground
London Underground
services between Tower Hill and Upminster, at Transport for London
Transport for London
fares. All other journeys are priced by c2c. Oyster card
Oyster card
pay-as-you-go has been available since 2004 at stations between Fenchurch Street/Liverpool Street and Upminster. It was extended to Rainham in 2008[32] and beyond Travelcard Zone 6 to Grays
in January 2010.[33] Oyster cards may be purchased or topped up at some c2c stations that are not also London Underground
London Underground
stations, including Chafford Hundred, Grays, and Purfleet. c2c ticket machines in the Oyster PAYG area have been upgraded so they can read Oyster cards. Rolling stock[edit]

c2c passenger numbers 2011 – 2016 Q4 (rolling 12 month figure)[34][35]

c2c inherited a fleet of Class 302, Class 310 and Class 312s from British Rail. To replace the Class 302s, seventeen Class 317s were hired from West Anglia Great Northern
West Anglia Great Northern
from 1996 until 1999 as Class 357s entered service.[36][37] A franchise commitment was the replacement of the entire fleet, resulting in c2c ordering a fleet of Class 357 Electrostars.[38][39] In 2003, c2c became the first train operating company to replace its entire fleet with new trains. In March 2007, after extensive trials, c2c began fitting regenerative braking to its fleet, becoming the first UK train operator to do so.[40] On 3 June 2007, the eve of World Environment Day, 357010 was given an all-over green vinyl sticker livery with the slogan "All c2c trains are greener now – find out more at – www.c2c-online.co.uk – c2c – the greener way to go" to highlight the completion of the scheme, which the company says has enabled energy savings of up to 20%.[41] In October 2007, c2c announced that it had switched to renewably-generated electricity in all its stations, maintenance facilities and offices in a contract with E.ON UK, said to be the largest of its kind in the transport sector.[42] 357010 lost its green livery in March 2011 as part of the relivery project. With a few Class 357s being out of service at the same time, from late 2006 two Class 321s were hired from Silverlink
for three months for weekday peak-hour use between Fenchurch Street and Laindon, and Pitsea via Rainham, to cover for the unavailable units. The Class 321s were used with guards as they were incompatible with the positioning of c2c's Driver Only Operation mirrors.[citation needed] In June 2009, Bombardier began repainting the Class 357 units.[43] The vinyl wraps carrying the original purplish blue and magenta c2c livery were removed and the units reliveried in white with dark blue doors.[43][44] In late 2015 c2c adapted 20% of carriages into a "metro" style. These carriages have 2 seats either side of the aisle (2+2) compared to 3+2 seating. This increased the passenger capacity of these carriages, at the expense of seating capacity, by converting the space of the aisle seat on the "3" side into (more efficient) standing space. This addressed the issue of the high volumes of passengers using c2c to travel to/from West Ham and Barking, which, with Upminster, are served by the parallel London Underground
London Underground
service. In the evening peak, these passengers can displace those eastbound passengers who use more easterly and less well-served stations.[45] In early 2016, c2c announced that it would lease additional trains to relieve overcrowding.[46] This led to its leasing six Class 387s for three years from Porterbrook
to increase capacity on the busiest services.[47][48] The first entered service in November 2016.[49] As part of its new franchise, c2c has committed to leasing new trains to cope with rising passenger numbers, which were boosted especially by the opening of the Docklands Light Railway
Docklands Light Railway
station at West Ham in 2011 and the rise of Canary Wharf as a financial centre.[50] Current fleet[edit]

Class Image Type Top speed Number Cars Routes operated Built

mph km/h

357 Electrostar

EMU 100 161 74 4 Fenchurch Street/Liverpool Street ↔ Grays/Southend Central/Shoeburyness 1999–02

387/3 Electrostar

110 177 6[nb 1] 4 2016

Future fleet[edit] In December 2017, c2c announced an order with Porterbrook
for six ten-car electric multiple units from Bombardier's Aventra
family. The new units are scheduled for delivery between mid and late 2021, meaning they will all be in service three years earlier than the initial planned phased introduction period.[51] These new units will replace the current allocation of six four-car Class 387 units, which c2c are currently operating on a short term lease. c2c also announced that the lease on these trains would be extended until the new trains arrived, and it would also seek further leases from December 2019.[52]

Class Image Type Top speed Number Cars Routes operated Built In Service

mph km/h

711 Aventra

EMU 100 161 6 10 Fenchurch Street/Liverpool Street ↔ Grays/Southend Central/Shoeburyness TBC 2021[51]

Depot[edit] c2c's fleet is maintained at East Ham Depot, although there is also a depot at Shoeburyness.[citation needed] Notes[edit]

^ These units are on a short term lease until 2021, when they will be replaced by six brand new ten car Bombardier Aventra


^ a b Companies House extract company no 7897267 Trenitalia
c2c Limited formerly NXET Trains Limited ^ http://www.nationalexpressgroup.com/newsmedia/corporate-news/2017/acquisition-of-c2c-franchise-by-trenitalia/ ^ "Office of Passenger Rail Franchising:The award of the first three passenger rail franchises". National Audit Office. 2 January 2008. Retrieved 19 July 2008.  ^ Routledge, Paul (4 February 1996). "Inquiry into ticket fraud stalls rail sell-off". The Independent. London.  ^ Wolmar, Christian (5 February 1996). "Government orders rail fraud inquiry". The Independent. London.  ^ Grimond, Magnus (30 May 1996). "Soaring Prism renews rail sale attack". The Independent. London.  ^ "LTS Rail relaunches as c2c" Rail issue 386 28 June 2000 page 4 ^ Osborne, Alistair (19 July 2000). " National Express
National Express
buys Prism for £166m". The Daily Telegraph. London.  ^ Harper, Keith (19 July 2000). " National Express
National Express
buys Prism for £166m". The Guardian. London.  ^ "c2c extension awarded to National Express". Railnews. Stevenage. 23 December 2010.  ^ "Railway plan puts new focus on passengers" Secretary of State for Transport statement 26 March 2013 ^ Bidders to oversee improvements on rail franchises announced Department for Transport
Department for Transport
29 March 2012 ^ " C2c
awarded 15-year Essex Thameside
Essex Thameside
rail franchise". BBC News. 27 June 2014. Retrieved 27 June 2014.  ^ Companies House extract company no 2938993 c2c Rail Limited ^ "Annual Report 2002" (PDF). National Express. 13 March 2003.  ^ " National Express
National Express
to sell c2c to Italian railways". Railnews. 11 January 2017. Retrieved 11 January 2017.  ^ Acquisition of c2c franchise by Trenitalia
National Express
National Express
11 January 2017 ^ Trenitalia
completes c2c acquisition Railway Gazette International 13 February 2017 ^ Track Off. "Railways Today". Archived from the original on 19 June 2008. Retrieved 19 July 2008.  ^ "Unternehmen". National Express
National Express
Rail GmbH. Retrieved 2016-01-26.  ^ "Train Times" (PDF). c2c. 13 December 2009. Retrieved 12 January 2010.  ^ Rail Performance: C2C. ^ a b "New timetable for c2c begins 11 December". c2c. 9 October 2006. Archived from the original on 15 May 2008. Retrieved 19 July 2008.  ^ "Morning and evening weekday peak schedules to return to previous patterns as c2c restores old timetable". c2c. 3 January 2007. Archived from the original on 15 May 2008. Retrieved 19 July 2008.  ^ Pritchard, Rob (3 January 2007). "Old c2c timetable back on Monday". Southend Echo. Retrieved 19 July 2008.  ^ "TV on Trains – Trials Stopped" (Press release). c2c. 20 June 2006. Retrieved 19 July 2008.  ^ "Railway passengers to be scanned". BBC News. 6 June 2006. Retrieved 19 July 2008.  ^ Consumer Deals (29 October 2007). "The Unofficial c2c Rail Info Site". Retrieved 19 July 2008.  ^ "Quiet Zone". c2c. 2008. Retrieved 19 July 2008.  ^ http://www.c2c-online.co.uk/travelling-with-us/on-board/vista/ ^ c2c online: 13 December 2009 timetable. ^ "Using Oyster PAYG on c2c". c2c. 2 January 2008. Archived from the original on 17 July 2009. Retrieved 30 July 2009.  ^ "January 2010 Fare Changes" (PDF). Greater London Authority. 2009.  ^ "ORR passenger numbers by train operating company". ORR.  ^ https://dataportal.orr.gov.uk/displayreport/report/html/8de03530-6f8e-43c7-bb98-c26d989a9b0c ^ "Class 317s for LTS" Rail issue 296 15 January 1997 page 9 ^ "No more sliding-door trains for LTS as WAGN keeps last Class 317s" Rail issue 345 2 December 1998 page 13 ^ "Adtranz wins £200 million order for new trains on 'Misery Line'" Rail issue 307 18 June 1997 page 6 ^ "First LTS Electrostar Class 357 delivered: Rail issue 358 2 June 1999 page 45 ^ "c2c takes the lead in energy saving train travel" (Press release). c2c. 3 June 2007. Retrieved 19 July 2008.  ^ "Green Credentials". c2c. 4 June 2007. Retrieved 19 July 2008.  ^ "c2c switches to renewable energy sources" (Press release). c2c. 2 October 2007. Archived from the original on 5 July 2008. Retrieved 19 July 2008.  ^ a b "c2c Commuter News – June 2009" (PDF). c2c. June 2009. Retrieved 14 August 2009.  ^ sinkplunger (24 September 2009). "Flickr: Class 357001 National Express". Retrieved 31 December 2009.  ^ "c2c New trains". Retrieved 11 March 2016.  ^ http://www.c2c-online.co.uk/travelling-with-us/timetables-and-trains/c2c-director-timetable-updates/package-of-changes-to-improve-peak-services/ ^ http://www.c2c-online.co.uk/travelling-with-us/timetables-and-trains/c2c-director-timetable-updates/brand-new-carriages-in-production-in-derby/ ^ c2c Electrostar EMUs under construction Railway Gazette International 5 July 2016 ^ Essex Thameside
Essex Thameside
EMU tender launched as Class 387s enter service International Railway Journal 16 November 2016 ^ "c2c: The Timetables, They Are A-Changin'".  ^ a b Briginshaw, David (14 December 2017). "Britain's c2c franchise orders Aventra
EMUs". International Rail Journal. Retrieved 29 December 2017.  ^ Sexton, Christine (15 December 2017). "c2c 'just playing catch-up' with £100million investment in new trains". Echo. Retrieved 29 December 2017. 

External links[edit] Media related to C2c
at Wikimedia Commons

Official website Google. "Stations, route and alternative diversion to Liverpool Street & Stratford" (Map). Google
Maps. Google. 

Preceded by Network SouthEast As part of British Rail Operator of London, Tilbury & Southend franchise 1996–2014 Succeeded by c2c Essex Thameside
Essex Thameside

Preceded by c2c London, Tilbury & Southend franchise Operator of Essex Thameside
Essex Thameside
franchise 2014 – present Incumbent

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