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Web-based VoIP is the integration of
WebRTC RFC
Voice over IP {{web-software-stub
Web-based VoIP is the integration of voice over IP
Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet t ...
technologies into the facilities and methodologies of the World-Wide Web
The World Wide Web (WWW), commonly known as the Web, is an information system enabling documents and other web resources to be accessed over the Internet.
Documents and downloadable media are made available to the network through we ...
. It enables digital communication sessions between Web users, or to users of traditional telecommunication services.
Instead of using dedicated, hardware-based VoIP devices, such as IP phone
A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet. This is in contrast to a standard phone which uses the traditional public switched telephone network ...
s, analog telephone adapters, or integrated VoIP/Internet access routers, services are provided via a web page and the facilities of the user's computer or hand-held device for accessing and operating a locally attached head set, and microphone. This is assisted by various software components such as Flash, Active X
ActiveX is a deprecated software framework created by Microsoft that adapts its earlier Component Object Model (COM) and Object Linking and Embedding (OLE) technologies for content downloaded from a network, particularly from the World Wide Web. ...
, Silverlight
Microsoft Silverlight is a discontinued application framework designed for writing and running rich web applications, similar to Adobe's runtime, Adobe Flash. A plugin for Silverlight is still available for a very small number of browsers. Whi ...
, Java applet
Java applets were small applications written in the Java programming language, or another programming language that compiles to Java bytecode, and delivered to users in the form of Java bytecode. The user launched the Java applet from a ...
or browser plugins like NPAPI.
Using click-to-call, for example, a web user may click on a telephone number, or some other suitable icon, embedded in a corporate web site to initiate a web-based telephone call with a customer service representative without leaving the web site or using any other addition telephony equipment.
Applications
* Retail customer service * Person-to-person VoIP calls (possibly using a lookup likeENUM
Telephone number mapping is a system of unifying the international telephone number system of the public switched telephone network with the Internet addressing and identification name spaces. Internationally, telephone numbers are systematic ...
, or integration with services like Skype
Skype () is a proprietary telecommunications application operated by Skype Technologies, a division of Microsoft, best known for VoIP-based videotelephony, videoconferencing and voice calls. It also has instant messaging, file transfer, debi ...
)
* Web conferences
* E-learning
Educational technology (commonly abbreviated as edutech, or edtech) is the combined use of computer hardware, software, and educational theory and practice to facilitate learning. When referred to with its abbreviation, edtech, it often refer ...
* Social networking
A social network is a social structure made up of a set of social actors (such as individuals or organizations), sets of dyadic ties, and other social interactions between actors. The social network perspective provides a set of methods for ...
Protocols
* SIP *XMPP
Extensible Messaging and Presence Protocol (XMPP, originally named Jabber) is an open communication protocol designed for instant messaging (IM), presence information, and contact list maintenance. Based on XML (Extensible Markup Language), i ...
* WebRTC
WebRTC (Web Real-Time Communication) is a free and open-source project providing web browsers and mobile applications with real-time communication (RTC) via application programming interfaces (APIs). It allows audio and video communication to wor ...
* Other standards based such as H.323
* Proprietary such as Skype
See also
*Cloud communications
Cloud communications are Internet-based voice and data communications where telecommunications applications, switching and storage are hosted by a third-party outside of the organization using them, and they are accessed over the public Internet. C ...
References
WebRTC RFC
Voice over IP {{web-software-stub