VoiceStream
   HOME

TheInfoList



OR:

T-Mobile US, Inc. is an American wireless network operator headquartered in
Overland Park, Kansas Overland Park ( ) is the second-most populous city in the U.S. state of Kansas. Located in Johnson County, Kansas, it is one of four principal cities in the Kansas City metropolitan area and the most populous suburb of Kansas City, Missouri. As o ...
and
Bellevue, Washington Bellevue ( ) is a city in the Eastside region of King County, Washington, United States, located across Lake Washington from Seattle. It is the third-largest city in the Seattle metropolitan area and has variously been characterized as a s ...
, U.S. Its largest shareholder is a multinational telecommunications company
Deutsche Telekom AG Deutsche Telekom AG (; short form often just Telekom, DTAG or DT; stylised as ·T·) is a German telecommunications company that is headquartered in Bonn and is the largest telecommunications provider in Europe by revenue. Deutsche Telekom was ...
, which , holds 48.4 percent of the common stock. T-Mobile US is the second-largest wireless carrier in the United States, with more than 110 million subscribers . The company was founded in 1994 as VoiceStream Wireless before Deutsche Telekom purchased it in 2001 and renamed it after its
T-Mobile T-Mobile is the brand name used by some of the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG in the Czech Republic (T-Mobile Czech Republic), Poland (T-Mobile Polska), the United States (T-Mobile ...
brand. T-Mobile US provides wireless voice and data services in the United States under the T-Mobile and
Metro by T-Mobile Metro by T-Mobile (formerly known as MetroPCS and also known simply as Metro) is an American prepaid wireless service provider and brand owned by T-Mobile US. It previously operated the fifth largest mobile telecommunications network in the U ...
brands (the latter was acquired via the purchase of
MetroPCS Metro by T-Mobile (formerly known as MetroPCS and also known simply as Metro) is an American prepaid wireless service provider and brand owned by T-Mobile US. It previously operated the fifth largest mobile telecommunications network in the U ...
in a
reverse takeover A reverse takeover (RTO), reverse merger, or reverse IPO is the acquisition of a public company by a private company so that the private company can bypass the lengthy and complex process of going public. Sometimes, conversely, the public compan ...
in 2013, resulting in T-Mobile going
public In public relations and communication science, publics are groups of individual people, and the public (a.k.a. the general public) is the totality of such groupings. This is a different concept to the sociological concept of the ''Öffentlichkei ...
on the
NASDAQ The Nasdaq Stock Market () (National Association of Securities Dealers Automated Quotations Stock Market) is an American stock exchange based in New York City. It is the most active stock trading venue in the US by volume, and ranked second ...
stock exchange), and also serves as the host network for many
mobile virtual network operator A mobile virtual network operator (MVNO) is a wireless communications services provider that does not own the wireless network infrastructure over which it provides services to its customers. An MVNO enters into a business agreement with a mobil ...
s. The company has annual revenues of over $40 billion. In 2015, ''
Consumer Reports Consumer Reports (CR), formerly Consumers Union (CU), is an American nonprofit consumer organization dedicated to independent product testing, investigative journalism, consumer-oriented research, public education, and consumer advocacy. Founded ...
'' named T-Mobile the number one American wireless carrier. On April 1, 2020, T-Mobile and
Sprint Corporation Sprint Corporation was an American telecommunications company. Before it Merger of Sprint Corporation and T-Mobile US, merged with T-Mobile US on April 1, 2020, it was the fourth-largest mobile network operator in the United States, serving 54.3 ...
completed their merger, with T-Mobile now being the sole owner of Sprint, making Sprint an effective subsidiary of T-Mobile until the Sprint brand was officially erased on August 2, 2020. As part of the merger, T-Mobile US acquired
Assurance Wireless Assurance Wireless is a telephone service subsidized by the federal Lifeline Assistance program, a government benefit program supported by the federal Universal Service Fund. The service provides to low-income eligible people a free phone, fr ...
, the service subsidized by the Lifeline Assistance program of the federal
Universal Service Fund The Universal Service Fund (USF) is a system of telecommunications subsidies and fees managed by the United States Federal Communications Commission (FCC) intended to promote universal access to telecommunications services in the United States. Th ...
.


History

T-Mobile U.S. traces its roots to the 1994 establishment of VoiceStream Wireless PCS as a subsidiary of
Western Wireless Corporation Western Wireless Corporation was a cellular network operator that provided mobile telecommunications service to subscribers in 19 western states and seven countries. Western Wireless marketed analog cellular service under the CELLULAR ONE brand i ...
. After its spin off from parent Western Wireless on May 3, 1999, VoiceStream Wireless was purchased by
Deutsche Telekom AG Deutsche Telekom AG (; short form often just Telekom, DTAG or DT; stylised as ·T·) is a German telecommunications company that is headquartered in Bonn and is the largest telecommunications provider in Europe by revenue. Deutsche Telekom was ...
in 2001 for $35 billion and renamed T-Mobile USA, Inc., in July 2002. In 2013, T-Mobile and MetroPCS finalised a merger of the two companies which started trading as T-Mobile U.S.


VoiceStream Wireless

VoiceStream Wireless PCS was established in 1994 as a subsidiary of
Western Wireless Corporation Western Wireless Corporation was a cellular network operator that provided mobile telecommunications service to subscribers in 19 western states and seven countries. Western Wireless marketed analog cellular service under the CELLULAR ONE brand i ...
to provide wireless personal communications services (PCS) in 19 FCC-defined metropolitan service areas in several western and southwestern states using the
GSM The Global System for Mobile Communications (GSM) is a standard developed by the European Telecommunications Standards Institute (ETSI) to describe the protocols for second-generation ( 2G) digital cellular networks used by mobile devices such ...
digital wireless standard. VoiceStream Wireless' digital, urban service areas complemented the analog, rural service areas marketed by Western Wireless under the
Cellular One Cellular One is the trademarked brand name that licenses services (radio frequencies for telecommunications) used by several cellular service providers in the United States. The brand was sold to Trilogy Partners by AT&T in 2008 shortly after AT ...
brand. Western Wireless spun off its VoiceStream Wireless division into a new company called VoiceStream Wireless Corporation in May 1999.


Omnipoint and Aerial acquisitions

In 2000, VoiceStream Wireless acquired two regional GSM carriers. Omnipoint Corporation, a regional network operator in the Northeastern U.S., was acquired on February 25, 2000. Aerial Communications Inc.; a regional network operator in the Columbus, Houston, Kansas City, Minneapolis-St. Paul, Pittsburgh, and Tampa-St. Petersburg-Orlando markets; was acquired on May 4, 2000. The combined company retired the Omnipoint and Aerial brands and completed integrating the three companies by converting to a single customer billing platform, implementing standard business practices and launching the VoiceStream brand and "GET MORE" marketing strategy in all markets.


Deutsche Telekom acquires VoiceStream and Powertel

On June 1, 2001, Deutsche Telekom (DT) completed its acquisition of VoiceStream Wireless, Inc., for $35 billion and
Southern U.S. The Southern United States (sometimes Dixie, also referred to as the Southern States, the American South, the Southland, or simply the South) is a geographic and cultural region of the United States of America. It is between the Atlantic Ocean ...
regional GSM network operator Powertel, Inc., for $24 billion. By the end of 2001, VoiceStream Wireless had 19,000 employees serving 7 million subscribers. On September 2, 2001, VoiceStream Wireless Inc. adopted the name, T-Mobile USA, Inc. and began rolling out the
T-Mobile T-Mobile is the brand name used by some of the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG in the Czech Republic (T-Mobile Czech Republic), Poland (T-Mobile Polska), the United States (T-Mobile ...
brand, starting with locations in California and Nevada. T-Mobile USA, Inc. was an operating entity of
T-Mobile International AG T-Mobile is the brand name used by some of the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG in the Czech Republic ( T-Mobile Czech Republic), Poland ( T-Mobile Polska), the United States (T-Mobil ...
, before becoming a direct subsidiary of Deutsche Telekom AG.


SunCom acquisition

On September 17, 2007, the company announced the acquisition of regional GSM carrier SunCom Wireless Holdings, Inc. for $2.4 billion; the acquisition closed on February 22, 2008. By September 8, 2008, SunCom's operations were integrated with those of the company. The acquisition added SunCom's 1.1 million customers to the company's customer base and expanded the company's network coverage to include southern
Virginia Virginia, officially the Commonwealth of Virginia, is a state in the Mid-Atlantic and Southeastern regions of the United States, between the Atlantic Coast and the Appalachian Mountains. The geography and climate of the Commonwealth ar ...
,
North Carolina North Carolina () is a state in the Southeastern region of the United States. The state is the 28th largest and 9th-most populous of the United States. It is bordered by Virginia to the north, the Atlantic Ocean to the east, Georgia and So ...
,
South Carolina )''Animis opibusque parati'' ( for, , Latin, Prepared in mind and resources, links=no) , anthem = " Carolina";" South Carolina On My Mind" , Former = Province of South Carolina , seat = Columbia , LargestCity = Charleston , LargestMetro = ...
, eastern
Tennessee Tennessee ( , ), officially the State of Tennessee, is a landlocked state in the Southeastern region of the United States. Tennessee is the 36th-largest by area and the 15th-most populous of the 50 states. It is bordered by Kentucky to th ...
, northeastern
Georgia Georgia most commonly refers to: * Georgia (country), a country in the Caucasus region of Eurasia * Georgia (U.S. state), a state in the Southeast United States Georgia may also refer to: Places Historical states and entities * Related to the ...
,
Puerto Rico Puerto Rico (; abbreviated PR; tnq, Boriken, ''Borinquen''), officially the Commonwealth of Puerto Rico ( es, link=yes, Estado Libre Asociado de Puerto Rico, lit=Free Associated State of Puerto Rico), is a Caribbean island and Unincorporated ...
and the U.S. Virgin Islands. Following the Suncom acquisition, T-Mobile possessed native network presence in all the major metro areas in the United States.


Aborted acquisition by AT&T

On March 20, 2011,
AT&T AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's largest telecommunications company by revenue and the third largest provider of mobile tel ...
announced its intention to purchase T-Mobile US from Deutsche Telekom. The Antitrust Division of the
United States Department of Justice The United States Department of Justice (DOJ), also known as the Justice Department, is a federal executive department of the United States government tasked with the enforcement of federal law and administration of justice in the United State ...
responded by filing a federal lawsuit on August 31, 2011, to block the merger. AT&T then decided to formally abandon the merger bid on December 19, 2011.


Merger with MetroPCS Communications

On October 3, 2012, MetroPCS Communications reached an agreement to merge with T-Mobile USA. MetroPCS shareholders would hold a 26% stake in the company formed after the merger, which retained the T-Mobile brand. While the new company was still the fourth-largest carrier in the United States (at the time), the acquisition gave T-Mobile access to more spectrum and financial resources to maintain competitiveness and expand its LTE network. The merger between T-Mobile USA Inc. and MetroPCS was officially approved by MetroPCS shareholders on April 24, 2013. The deal was structured as a
reverse takeover A reverse takeover (RTO), reverse merger, or reverse IPO is the acquisition of a public company by a private company so that the private company can bypass the lengthy and complex process of going public. Sometimes, conversely, the public compan ...
; the combined company went
public In public relations and communication science, publics are groups of individual people, and the public (a.k.a. the general public) is the totality of such groupings. This is a different concept to the sociological concept of the ''Öffentlichkei ...
on the
New York Stock Exchange The New York Stock Exchange (NYSE, nicknamed "The Big Board") is an American stock exchange in the Financial District of Lower Manhattan in New York City. It is by far the world's largest stock exchange by market capitalization of its listed c ...
as TMUS and became T-Mobile U.S. Inc. on May 1, 2013. The merger agreement gave
Deutsche Telekom Deutsche Telekom AG (; short form often just Telekom, DTAG or DT; stylised as ·T·) is a German telecommunications company that is headquartered in Bonn and is the largest telecommunications provider in Europe by revenue. Deutsche Telekom was ...
the option to sell its 72% stake in the company formed by the merger and valued at around $14.2 billion to a third party before the end of the 18-month
lock-up period A lock-up period, also known as a lock in, lock out, or locked up period, is a predetermined amount of time following an initial public offering where large shareholders, such as company executives and investors representing considerable ownership ...
.


The "Un-carrier", additional wireless spectrum acquisition

In March 2013, T-Mobile introduced a major overhaul of its plan structure, marketed by branding themselves as being "the Un-carrier". A new contract-free pricing structure with simpler plans was introduced in which a phone's cost is paid over a two-year financing plan. The "Un-carrier" strategy has since been expanded to encompass other value-added services, such as a plan add-on allowing phone trade-ins for early upgrades twice per year, carrying over unused data allotments for up to a year, and
zero-rating Zero-rating is the practice of providing Internet access without financial cost under certain conditions, such as by permitting access to only certain websites or by subsidizing the service with advertising or by exempting certain websites from ...
of selected music and video services (the latter locked to "DVD quality") over the mobile network, These moves came as part of an effort under new CEO
John Legere John Legere (born June 4, 1958) is an American businessman, former chief executive officer (CEO) and president of T-Mobile US. He previously worked for AT&T, Dell, Global Crossing. He resigned as CEO following the approval of the merger of T-Mob ...
to help revitalize the business as it improves its network quality. Though this system is said to improve network quality, issues surrounding net neutrality infringement have also come to light. The type of
zero-rating Zero-rating is the practice of providing Internet access without financial cost under certain conditions, such as by permitting access to only certain websites or by subsidizing the service with advertising or by exempting certain websites from ...
that is offered by T-Mobile allows it to charge higher rates to third-parties, meaning that
ISP An Internet service provider (ISP) is an organization that provides services for accessing, using, or participating in the Internet. ISPs can be organized in various forms, such as commercial, community-owned, non-profit, or otherwise private ...
can prioritize the company that pays a higher premium. This makes it more difficult for smaller third-parties who are unable to pay the high premium charged by the ISP. On June 28, 2013, T-Mobile agreed to buy wireless spectrum for the Mississippi Valley region from its competitor U.S. Cellular for around $308 million, allowing it to expand its 4G network across 29 more markets. On January 6, 2014, T-Mobile signed agreements with
Verizon Wireless Verizon is an American wireless network operator that previously operated as a separate division of Verizon Communications under the name Verizon Wireless. In a 2019 reorganization, Verizon moved the wireless products and services into the divi ...
to purchase some 700 MHz A-Block spectrum licenses for $2.365 billion. Moreover, a transfer of some AWS and PCS spectrum licenses with a value of $950 million has been agreed upon by T-Mobile and Verizon. The acquisition reportedly gave T-Mobile additional coverage for approximately 158 million people in 9 of the top 10 and 21 of the top 30 U.S. markets.


Merger with Sprint Corporation

On April 29, 2018, T-Mobile US and
Sprint Corporation Sprint Corporation was an American telecommunications company. Before it Merger of Sprint Corporation and T-Mobile US, merged with T-Mobile US on April 1, 2020, it was the fourth-largest mobile network operator in the United States, serving 54.3 ...
announced their intention to merge. Although the U.S. Justice Department initially approved the merger on July 26, 2019, the attorneys generals from several states filed a lawsuit in the U.S. District Court for the Southern District of New York to block it, alleging that the merger would result in higher prices for consumers in the range of $4.5 billion annually. District Judge
Victor Marrero Victor Marrero (born September 1, 1941) is a United States federal judge, Senior United States district judge of the United States District Court for the Southern District of New York. Education and career Marrero was born in Santurce, San Juan, ...
then announced his decision in favor of the merger on February 11, 2020, stating that it "is not likely to substantially lessen competition like the suing tateshad claimed it would" and that Sprint "does not have a sustainable long-term competitive strategy" to remain a viable competitor. The merger finally closed on April 1, 2020, and then the Sprint brand was officially discontinued on August 2, 2020. Leadership, background and stock changes happened immediately, with customer-side changes happening over time. Billing was already showing the T-Mobile brand, and all retail, customer service, and all other company branding switched to the T-Mobile brand. T-Mobile and Sprint accounts were still managed by employees in separate systems and the company still offered Sprint branded
SIM card file:SIM-Karte von Telefónica O2 Europe - Standard und Micro.jpg, A typical SIM card (mini-SIM with micro-SIM cutout) file:Sim card.png, A smart card taken from a Global System for Mobile Communications, GSM mobile phone file:Simkarte NFC SecureE ...
s. New rate plans were also introduced as well for all new and existing customers from both companies, though all were grandfathered into their current plan should they choose not to switch to a new T-Mobile plan for at least three years. As part of the Sprint merger, T-Mobile US acquired
Assurance Wireless Assurance Wireless is a telephone service subsidized by the federal Lifeline Assistance program, a government benefit program supported by the federal Universal Service Fund. The service provides to low-income eligible people a free phone, fr ...
, the service subsidized by the Lifeline Assistance program of the federal
Universal Service Fund The Universal Service Fund (USF) is a system of telecommunications subsidies and fees managed by the United States Federal Communications Commission (FCC) intended to promote universal access to telecommunications services in the United States. Th ...
.


Wireless networks

The company owns licenses to operate a cellular communications network in the 1900 MHz (PCS) and 1700 MHz (AWS) bands with coverage in many parts of the continental U.S., Hawaii, Puerto Rico, and the U.S. Virgin Islands, as well as licenses in the 700 MHz band (block A mostly) available in certain parts of the country. In 2017 T-Mobile also acquired a nationwide 600 MHz license. It expects to deploy this spectrum over the next few years as it is vacated by television stations across the country in stages. With respect to technology, depending on the location, in the 1900 MHz band it deploys
GSM The Global System for Mobile Communications (GSM) is a standard developed by the European Telecommunications Standards Institute (ETSI) to describe the protocols for second-generation ( 2G) digital cellular networks used by mobile devices such ...
,
UMTS The Universal Mobile Telecommunications System (UMTS) is a third generation mobile cellular system for networks based on the GSM standard. Developed and maintained by the 3GPP (3rd Generation Partnership Project), UMTS is a component of the Inte ...
/
HSPA+ Evolved High Speed Packet Access, HSPA+, HSPA (Plus) or HSPAP, is a technical standard for wireless broadband telecommunication. It is the second phase of HSPA which has been introduced in 3GPP release 7 and being further improved in later 3GPP ...
, and/or LTE (
Band Band or BAND may refer to: Places *Bánd, a village in Hungary *Band, Iran, a village in Urmia County, West Azerbaijan Province, Iran * Band, Mureș, a commune in Romania *Band-e Majid Khan, a village in Bukan County, West Azerbaijan Province, I ...
2 and 25); in the 1700 MHz band it deploys UMTS/HSPA+ and/or LTE (B4 and B66); LTE-only in the 700 MHz (B12) and 850 MHz (B5) bands; LTE and
5G NR 5G NR (New Radio) is a new radio access technology (RAT) developed by 3GPP for the 5G (fifth generation) mobile network. It was designed to be the global standard for the air interface of 5G networks. As with 4G (LTE), it is based on OFDM. The ...
on 600 MHz (B71) and 2500 MHz (B41) bands; and 5G NR only on 24 GHz (n258), 28 GHz (n261) and 39 GHz (n260) bands. Its LTE network also supports
VoLTE Voice over LTE (VoLTE) is an LTE high-speed wireless communication standard for mobile phones and data terminals, including Internet of things (IoT) devices and wearables. VoLTE has up to three times more voice and data capacity than older 3G U ...
. It provides coverage in areas where it does not own
radio frequency Radio frequency (RF) is the oscillation rate of an alternating electric current or voltage or of a magnetic, electric or electromagnetic field or mechanical system in the frequency range from around to around . This is roughly between the upp ...
spectrum licenses via roaming agreements with other operators of compatible networks. T-Mobile began its VoNR rollout in June 2022.


Cellular network


2G GSM

The company's predecessor, VoiceStream Wireless, began building a regional, 2G, 1900 MHz GSM, circuit-switched, digital cellular network in 1994 and first offered service in 1996 in
Honolulu Honolulu (; ) is the capital and largest city of the U.S. state of Hawaii, which is in the Pacific Ocean. It is an unincorporated county seat of the consolidated City and County of Honolulu, situated along the southeast coast of the island ...
and
Salt Lake City Salt Lake City (often shortened to Salt Lake and abbreviated as SLC) is the Capital (political), capital and List of cities and towns in Utah, most populous city of Utah, United States. It is the county seat, seat of Salt Lake County, Utah, Sal ...
. From that starting point, the network has expanded in size through acquisitions of other cellular-network operators and additional spectrum purchases. The network has also expanded in capabilities through the introduction of new technologies. VoiceStream upgraded the 1900 MHz network to include packet switching via
General Packet Radio Service General Packet Radio Service (GPRS) is a packet oriented mobile data standard on the 2G and 3G cellular communication network's global system for mobile communications (GSM). GPRS was established by European Telecommunications Standards Inst ...
(GPRS), then increased packet-switched data transmission speeds via Enhanced Data Rates for GSM Evolution. In 2006, the company spent $4.2 billion to purchase 120 D, E or F block 1700 MHz AWS licenses and began rolling out 3G UMTS services in those frequency bands. The company upgraded network equipment and
back-haul In a hierarchical telecommunications network, the backhaul portion of the network comprises the intermediate links between the core network, or backbone network, and the small subnetworks at the ''edge'' of the network. The most common network t ...
capabilities to enable
HSPA HSPA may refer to: * High Speed Packet Access, a mobile broadband technology * Hawaiian Sugar Planters' Association Education * High School Proficiency Assessment * Humphrey School of Public Affairs The Hubert H. Humphrey School of Public Aff ...
(High Speed Packet Access), and later
HSPA+ Evolved High Speed Packet Access, HSPA+, HSPA (Plus) or HSPAP, is a technical standard for wireless broadband telecommunication. It is the second phase of HSPA which has been introduced in 3GPP release 7 and being further improved in later 3GPP ...
and LTE services. Packet-switched data service first became available to users in the form of
General Packet Radio Service General Packet Radio Service (GPRS) is a packet oriented mobile data standard on the 2G and 3G cellular communication network's global system for mobile communications (GSM). GPRS was established by European Telecommunications Standards Inst ...
(GPRS). Packet-switched data speeds increased when Enhanced Data Rates for GSM Evolution (EDGE) was incorporated into the network. EDGE coverage was available within at least forty percent of the GSM footprint. Both voice capacity and packet-switched data speed improved when 3G
Universal Mobile Telecommunications System The Universal Mobile Telecommunications System (UMTS) is a third generation mobile cellular system for networks based on the GSM standard. Developed and maintained by the 3GPP (3rd Generation Partnership Project), UMTS is a component of the Inte ...
(UMTS) equipment was installed in the network. On January 5, 2010, the company announced that it had upgraded its entire 3G network to HSPA 7.2 Mbit/s, an improvement from its previous peak of 3.6 Mbit/s. It also said that it planned to be the first U.S. carrier to deploy
HSPA+ Evolved High Speed Packet Access, HSPA+, HSPA (Plus) or HSPAP, is a technical standard for wireless broadband telecommunication. It is the second phase of HSPA which has been introduced in 3GPP release 7 and being further improved in later 3GPP ...
across its network by mid-2010. The company had finished HSPA+ trials in
Philadelphia, Pennsylvania Philadelphia, often called Philly, is the largest city in the Commonwealth of Pennsylvania, the sixth-largest city in the U.S., the second-largest city in both the Northeast megalopolis and Mid-Atlantic regions after New York City. Sinc ...
, and had begun deploying HSPA+ across its network. T-Mobile is currently planning to shut down its GSM network sometime in the future, but has yet to set a date.


3G UMTS

In September 2006, the
Federal Communications Commission The Federal Communications Commission (FCC) is an independent agency of the United States federal government that regulates communications by radio, television, wire, satellite, and cable across the United States. The FCC maintains jurisdiction ...
(FCC) auctioned licenses in the first
Advanced Wireless Services Advanced Wireless Services (AWS) is a wireless telecommunications spectrum band used for mobile voice and data services, video, and messaging. AWS is used in the United States, Argentina, Canada, Colombia, Mexico, Chile, Paraguay, Peru, E ...
band. This band was an area of wireless
spectrum A spectrum (plural ''spectra'' or ''spectrums'') is a condition that is not limited to a specific set of values but can vary, without gaps, across a continuum. The word was first used scientifically in optics to describe the rainbow of colors i ...
, half in the 1700
MHz The hertz (symbol: Hz) is the unit of frequency in the International System of Units (SI), equivalent to one event (or cycle) per second. The hertz is an SI derived unit whose expression in terms of SI base units is s−1, meaning that one he ...
and half in the 2100
MHz The hertz (symbol: Hz) is the unit of frequency in the International System of Units (SI), equivalent to one event (or cycle) per second. The hertz is an SI derived unit whose expression in terms of SI base units is s−1, meaning that one he ...
frequencies, that was already in use by government services. The spectrum was planned to become available after the government users migrated to different frequencies. The auction made numerous licenses available in overlapping market-areas, economic-areas, and regional levels. Each license was individually bid upon, and T-Mobile USA was the winner in 120 license auctions, at an aggregate price of $4.18 billion. As part of its winnings, T-Mobile USA gained nationwide coverage of 1.7 GHz and 2.1 GHz, with numerous areas being supplemented with additional licenses. Examples include New York City, Chicago, and Boston where T-Mobile USA acquired one-third (33 percent) of the available spectrum, or San Francisco,
Houston Houston (; ) is the most populous city in Texas, the most populous city in the Southern United States, the fourth-most populous city in the United States, and the sixth-most populous city in North America, with a population of 2,304,580 in ...
, and Miami where they acquired 45 percent of the available spectrum.FCC'
"Auction 66 Summary"
Federal Communications Commission The Federal Communications Commission (FCC) is an independent agency of the United States federal government that regulates communications by radio, television, wire, satellite, and cable across the United States. The FCC maintains jurisdiction ...
.
On October 6, 2006, two weeks after confirming its winning bids, the company announced its intentions to create a
UMTS The Universal Mobile Telecommunications System (UMTS) is a third generation mobile cellular system for networks based on the GSM standard. Developed and maintained by the 3GPP (3rd Generation Partnership Project), UMTS is a component of the Inte ...
third-generation, or 3G, cellular network with the spectrum it had won. It said it would utilize and build on the experience of T-Mobile International's European subsidiaries, which already implemented 3G networks. At the time of initial roll-out, the company intended to offer 7.2 Mbit/s service, making the company's 3G network the fastest in the U.S. The upgrade was forecast to cost $2.6 billion, in addition to the $4.12 billion spent to acquire the spectrum licenses.Rash, Wayne (October 6, 2006).
"T-Mobile Moves to 3G"
''
eWeek ''eWeek'' (''Enterprise Newsweekly'', stylized as ''eWEEK''), formerly PCWeek, is a technology and business magazine. Previously owned by QuinStreet; Nashville, Tennessee marketing company TechnologyAdvice acquired eWeek in 2020. The print edi ...
''. Retrieved 2011-07-30.
In the same announcement, the company indicated it had already begun to deploy about half of the upgraded equipment, beginning in major markets such as New York City. With the equipment in place, it would be able to activate its network as soon as the government agencies vacated the spectrum. The company had hoped to have its network activated by mid-2007, but as of September 2007, the government users had not vacated the AWS band. The company began selling its first 3G-capable phone, the Nokia 6263, in November 2007 and announced in February 2008 that its 3G network would finally be activated "within the next few months". and released in the New York City market on May 1, 2008. By 2009, the company had launched its 3G network in more than 200 markets, covering some 208 million points of presence (POPS). On June 28, 2010, the company announced that it would begin to upgrade its network from HSPA+ 21 to HSPA+ 42 beginning sometime in 2011. T-Mobile also markets HSPA and HSPA+ services as 4G. Throughout 2015, T-Mobile began refarming UMTS/HSPA services from the original AWS band to their PCS band to expand bandwidth available for LTE. This rendered a select number of T-Mobile 3G devices inoperable on the 3G network. T-Mobile plans to shut down its UMTS network on July 1, 2022.


4G LTE

On February 23, 2012, during the Q4 Earnings Call, T-Mobile laid out the future of their 4G upgrade path. They would roll out the LTE network on the AWS spectrum, and transition their HSPA+ network to the PCS band. To achieve compatibility with other networks and phones in the US, T-Mobile began this transition in March 2013, and the rollout of LTE is currently underway as T-Mobile expands to more markets. Due to the failed acquisition of T-Mobile USA by AT&T, T-Mobile USA received additional UMTS frequency band IV (AWS) spectrum. On March 26, 2013, T-Mobile began rolling out LTE in 7 markets:
Baltimore Baltimore ( , locally: or ) is the List of municipalities in Maryland, most populous city in the U.S. state of Maryland, fourth most populous city in the Mid-Atlantic (United States), Mid-Atlantic, and List of United States cities by popula ...
, San Jose,
Washington, D.C. ) , image_skyline = , image_caption = Clockwise from top left: the Washington Monument and Lincoln Memorial on the National Mall, United States Capitol, Logan Circle, Jefferson Memorial, White House, Adams Morgan, ...
,
Phoenix Phoenix most often refers to: * Phoenix (mythology), a legendary bird from ancient Greek folklore * Phoenix, Arizona, a city in the United States Phoenix may also refer to: Mythology Greek mythological figures * Phoenix (son of Amyntor), a ...
,
Las Vegas Las Vegas (; Spanish for "The Meadows"), often known simply as Vegas, is the 25th-most populous city in the United States, the most populous city in the state of Nevada, and the county seat of Clark County. The city anchors the Las Vegas ...
,
Kansas City The Kansas City metropolitan area is a bi-state metropolitan area anchored by Kansas City, Missouri. Its 14 counties straddle the border between the U.S. states of Missouri (9 counties) and Kansas (5 counties). With and a population of more ...
, and
Houston Houston (; ) is the most populous city in Texas, the most populous city in the Southern United States, the fourth-most populous city in the United States, and the sixth-most populous city in North America, with a population of 2,304,580 in ...
. On August 21, 2012, the FCC approved a deal between T-Mobile and Verizon in which T-Mobile gained additional AWS spectrum licenses in 125 Cellular Market Areas. On February 25, 2014, T-Mobile announced in its Q4 2013 earnings call that its 4G LTE network covered 209 million people in 273 metro areas. They also planned to start rolling out their 700 MHz A-Block spectrum by the end of 2014, which by the end of the rollout would cover 158 million people. This spectrum led to improved LTE coverage overall in these areas, particularly indoors. On March 13, 2014, T-Mobile announced a new plan to upgrade its entire 2G/EDGE network to 4G LTE. They expected 50% to be done by the end of 2014, and it to be "substantially complete" by the middle of 2015. On December 16, 2014, T-Mobile announced during CEO
John Legere John Legere (born June 4, 1958) is an American businessman, former chief executive officer (CEO) and president of T-Mobile US. He previously worked for AT&T, Dell, Global Crossing. He resigned as CEO following the approval of the merger of T-Mob ...
's Un-carrier 8.0 interview that their
4G LTE In telecommunications, long-term evolution (LTE) is a standard for wireless broadband communication for mobile devices and data terminals, based on the GSM/EDGE and UMTS/HSPA standards. It improves on those standards' capacity and speed by us ...
network covered 260 million people and their 700 MHz Band 12 LTE had been rolled out in
Cleveland Cleveland ( ), officially the City of Cleveland, is a city in the U.S. state of Ohio and the county seat of Cuyahoga County. Located in the northeastern part of the state, it is situated along the southern shore of Lake Erie, across the U.S. ...
,
Colorado Springs Colorado Springs is a home rule municipality in, and the county seat of, El Paso County, Colorado, United States. It is the largest city in El Paso County, with a population of 478,961 at the 2020 United States Census, a 15.02% increase since ...
,
Minneapolis Minneapolis () is the largest city in Minnesota, United States, and the county seat of Hennepin County. The city is abundant in water, with thirteen lakes, wetlands, the Mississippi River, creeks and waterfalls. Minneapolis has its origins ...
, and
Washington, D.C. ) , image_skyline = , image_caption = Clockwise from top left: the Washington Monument and Lincoln Memorial on the National Mall, United States Capitol, Logan Circle, Jefferson Memorial, White House, Adams Morgan, ...
They expected to cover 280 million with LTE by mid-2015 and 300 million by the end of 2015. They also stated that they covered 121 metro areas with their Wideband LTE. On October 27, 2015, T-Mobile announced in its Q3 2015 earnings call that they covered over 300 million people with LTE, reaching their 2015 end of year goal months ahead of schedule. They had 245 markets with Wideband (at least 15+15 MHz) LTE. They also had 204 markets with Extended Range 700 MHz Band 12 LTE covering around 175 million people. Their coverage map revealed that they now had new native LTE coverage in Montana, the Dakotas, Eastern West Virginia, and Northern Michigan. On May 25, 2016, T-Mobile announced that it will be purchasing the 700Mhz A-block license (LTE band 12) for the Chicago metro area. When this transaction closes, together with several other pending 700Mhz license acquisitions, T-Mobile expects to possess 700Mhz licenses covering a total of 272 million people, or 84% of the US population – including 10 of the top 10 largest US metro areas. T-Mobile refers to its 700Mhz low-band network as 'Extended-range LTE' and claims it penetrates buildings and reaches out farther than its PCS and AWS only network. In September 2016, T-Mobile launched 4x4 MIMO and 3 channel carrier aggregation allowing theoretical speeds of 400 Mbit/s, and also announced that the company's LTE network reaches over 312 million potential subscribers. In early 2017, T-Mobile purchased 45% of available 600 MHz spectrum in the US, covering 100% geographically of the US. They started the rollout of LTE on this band on August 15, 2017. In 2018 T-Mobile has stated they will not discontinue rollout and upgrades of LTE in favor of 5G. Instead, they will continue to grow and support their LTE network to work simultaneously with 5G. As of January 22, 2019, the LTE-Advanced upgrade has been deployed in 6,000 cities and towns. As of October 28, 2019, LTE now covers 326 million people. As of February 6, 2020, the 600 MHz network reaches 8,900 cities and towns, covering 248 million people.


5G NR


= Preparations

= On June 25, 2018, T-Mobile and
Nokia Nokia Corporation (natively Nokia Oyj, referred to as Nokia) is a Finnish multinational corporation, multinational telecommunications industry, telecommunications, technology company, information technology, and consumer electronics corporatio ...
completed their first bi-directional
5G NR 5G NR (New Radio) is a new radio access technology (RAT) developed by 3GPP for the 5G (fifth generation) mobile network. It was designed to be the global standard for the air interface of 5G networks. As with 4G (LTE), it is based on OFDM. The ...
transmission in the 28 GHz frequency compliant with 3GPP 5G standards, showing a big step forward to building a nationwide 5G Network. On November 20, 2018, T-Mobile and
Nokia Nokia Corporation (natively Nokia Oyj, referred to as Nokia) is a Finnish multinational corporation, multinational telecommunications industry, telecommunications, technology company, information technology, and consumer electronics corporatio ...
completed their first downlink 5G NR transmission in the 600 MHz frequency compliant with 3GPP 5G standards in Spokane, Washington. 28 GHz only reaches roughly , whereas 600 MHz can reach hundreds of square miles. This marks one step closer to a rural 5G network, one highly sought improvement with 5G technology (high-speed data in rural areas). On January 7, 2019, T-Mobile and
Ericsson (lit. "Telephone Stock Company of LM Ericsson"), commonly known as Ericsson, is a Swedish multinational networking and telecommunications company headquartered in Stockholm. The company sells infrastructure, software, and services in informat ...
completed the first audio and video call using a live 5G NR network using 3 separate frequency bands; 600 MHz, 28 GHz, and 39 GHz. This was also the first live network test with successful uplink and downlink. On July 11, 2019, T-Mobile and
Ericsson (lit. "Telephone Stock Company of LM Ericsson"), commonly known as Ericsson, is a Swedish multinational networking and telecommunications company headquartered in Stockholm. The company sells infrastructure, software, and services in informat ...
completed their first n71 (600 MHz) data session in their lab in Bellevue, Washington on a commercial 5G modem, the
Snapdragon ''Antirrhinum'' is a genus of plants commonly known as dragon flowers, snapdragons and dog flower because of the flowers' fancied resemblance to the face of a dragon that opens and closes its mouth when laterally squeezed. They are native to r ...
X55, which is the first commercial 5G modem to feature the n71 band. However, the modem was pre-market and not in any commercially available device.


= Vendors

= On July 30, 2018, T-Mobile and
Nokia Nokia Corporation (natively Nokia Oyj, referred to as Nokia) is a Finnish multinational corporation, multinational telecommunications industry, telecommunications, technology company, information technology, and consumer electronics corporatio ...
announced a $3.5 billion contract for equipment and software to build out a nationwide 5G network that will be compliant with 3GPP 5G standards. The network will use the 600 MHz and 28 GHz frequency bands. On September 11, 2018, T-Mobile and
Ericsson (lit. "Telephone Stock Company of LM Ericsson"), commonly known as Ericsson, is a Swedish multinational networking and telecommunications company headquartered in Stockholm. The company sells infrastructure, software, and services in informat ...
announced a $3.5 Billion contract for equipment to build out a nationwide 5G network that will be compliant with 3GPP 5G standards. The network will use the 600 MHz and 28 GHz frequency bands. This marks $7 billion already invested in T-Mobile's 5G network, which will use both companies equipment.


= Launches

= On February 26, 2018, T-Mobile announced it would roll out 5G to 30 cities by the end of 2018, with compatible handsets delivering early 2019. They also stated their 5G network will be able to work simultaneously with their 4G LTE network, delivering faster speeds and broader range. On June 28, 2019, T-Mobile officially launched their 5G mmWave network with the launch of their first commercially available 5G NR device, the Galaxy S10 5G. The network has launched in 6 cities;
Los Angeles Los Angeles ( ; es, Los Ángeles, link=no , ), often referred to by its initials L.A., is the largest city in the state of California and the second most populous city in the United States after New York City, as well as one of the world' ...
,
NYC New York, often called New York City or NYC, is the List of United States cities by population, most populous city in the United States. With a 2020 population of 8,804,190 distributed over , New York City is also the L ...
,
Atlanta Atlanta ( ) is the capital and most populous city of the U.S. state of Georgia. It is the seat of Fulton County, the most populous county in Georgia, but its territory falls in both Fulton and DeKalb counties. With a population of 498,715 ...
,
Dallas Dallas () is the List of municipalities in Texas, third largest city in Texas and the largest city in the Dallas–Fort Worth metroplex, the List of metropolitan statistical areas, fourth-largest metropolitan area in the United States at 7.5 ...
,
Las Vegas Las Vegas (; Spanish for "The Meadows"), often known simply as Vegas, is the 25th-most populous city in the United States, the most populous city in the state of Nevada, and the county seat of Clark County. The city anchors the Las Vegas ...
, and
Cleveland Cleveland ( ), officially the City of Cleveland, is a city in the U.S. state of Ohio and the county seat of Cuyahoga County. Located in the northeastern part of the state, it is situated along the southern shore of Lake Erie, across the U.S. ...
. On August 4, 2020, T-Mobile launched standalone (SA) mode across their national 5G network, becoming the first operator in the world to do so. They also stated SA mode improved 5G coverage because a connection to a mid-band LTE cell was no longer required as it was in non-standalone mode (NSA).


= Extended-Range 5G

= On November 7, 2019, T-Mobile announced that its 600 MHz 5G network will launch on December 6, 2019. The network will launch alongside the first two 600 MHz 5G-capable devices, the
Samsung The Samsung Group (or simply Samsung) ( ko, 삼성 ) is a South Korean multinational manufacturing conglomerate headquartered in Samsung Town, Seoul, South Korea. It comprises numerous affiliated businesses, most of them united under the ...
Galaxy Note 10+ 5G and the OnePlus 7T Pro 5G McLaren Edition. On December 2, 2019, T-Mobile officially launched its 600 MHz 5G network. It launched with an initial coverage of 200 million people and over 5,000 cities or towns. As of January 6, 2022, T-Mobile's 600 MHz network covers an estimated 310 million pops.


= Ultra Capacity 5G

= On April 21, 2020, T-Mobile launched the T-Mobile branded 2.5 GHz as Ultra-Capacity 5G with the spectrum it acquired in the Sprint merger in
Philadelphia Philadelphia, often called Philly, is the largest city in the Commonwealth of Pennsylvania, the sixth-largest city in the U.S., the second-largest city in both the Northeast megalopolis and Mid-Atlantic regions after New York City. Sinc ...
. As of January 31, 2022, Ultra-Capacity 5G (including 2.5 GHz and 24/28/39 GHz) covers 210 million pops, by providing an average speed of 400 MB/s. T-Mobile also stated that the same network will go live in New York, NY being the first city with all 3 parts of T-Mobile's "layer cake" strategy to 5G NR of having 3 separate bands on low, mid and high band frequencies. T-Mobile has also acquired C-Band 3.7 GHz licenses in early 2021 for an average of 40 MHz of spectrum covering 225 million people nationwide, bidding over $9.3 billion in licenses. This spectrum is currently pending and is going be in use by the end of 2023, adding an additional layer of "Ultra-Capacity 5G" with deployment starting in early 2023. On January 31, 2022, T-Mobile announced that they have bid on C-Band 3.45 GHz licenses for approximately $3 billion from Auction 110 auctioned off by
Federal Communications Commission The Federal Communications Commission (FCC) is an independent agency of the United States federal government that regulates communications by radio, television, wire, satellite, and cable across the United States. The FCC maintains jurisdiction ...
for an average of 21 MHz of spectrum to bring up to 184 million people covered across the
United States The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country primarily located in North America. It consists of 50 states, a federal district, five major unincorporated territorie ...
, placing second behind
AT&T AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's largest telecommunications company by revenue and the third largest provider of mobile tel ...
. T-Mobile intends to deploy this spectrum alongside its C-Band holdings in 2023.


Roaming

T-Mobile has roaming arrangements with a number of national and regional
mobile network operators A mobile network operator (MNO), also known as a wireless service provider, wireless carrier, cellular company, or mobile network carrier, is a provider of wireless communications services that owns or controls all the elements necessary to sell ...
, including
AT&T Mobility AT&T Mobility LLC, also known as AT&T Wireless and marketed as simply AT&T, is an American telecommunications company. It is a wholly owned subsidiary of AT&T Inc. and provides wireless services in the United States. AT&T Mobility is the thi ...
. As of 2008, prepaid customers have almost all of the postpaid domestic roaming privileges and restricted international roaming to Canada and Mexico. In 2009, T-Mobile USA began removing AT&T Mobility roaming coverage in many locations across the country, and updated its on-line coverage maps to reflect the smaller coverage area. AT&T Mobility roaming remains available in select locations, primarily on smaller carriers that were acquired by AT&T Mobility after long-term roaming contracts were in place between T-Mobile and the smaller carriers, including Centennial Wireless and Edge Wireless. On June 29, 2010, the company launched voice service in the
Gulf of Mexico The Gulf of Mexico ( es, Golfo de México) is an oceanic basin, ocean basin and a marginal sea of the Atlantic Ocean, largely surrounded by the North American continent. It is bounded on the northeast, north and northwest by the Gulf Coast of ...
on GSM via roaming agreement throug
Broadpoint
T-Mobile USA was scheduled to launch data service in Fall 2010. Also in 2010, T-Mobile US became a member of the
FreeMove The FreeMove alliance is a business alliance of mobile telecommunications companies based in Europe. History The FreeMove alliance was established in 2003, combining the national network capabilities of four of Europe's largest national mobile ...
alliance. On October 9, 2013, T-Mobile announced Simple Global, a service included with eligible Simple Choice plans. This service allows one to roam in over 100 countries with unlimited text and speed-limited data, and make calls at $0.20/minute. High-speed data passes will be available for purchase. On March 7, 2014, T-Mobile announced this number will be increasing to 122 countries. If one is connected to WiFi in one of these countries, and their phone supports WiFi calling, all calls and texts to and from the USA are free, and work the same as if they were on the cellular network. On July 15, 2015, T-Mobile launched Mobile Without Borders, a service included with all new T-Mobile plans and available as an add-on to grandfathered or promotional plans for $10. This service allows the user to use their normal voice, text message, and data allotments while roaming in Mexico and Canada. Most T-Mobile services are available while roaming, with the notable exception of using the data in one's Data Stash. In August 2015, T-Mobile joined the Competitive Carriers Association's Data Services Hub, enabling the company to expand roaming partnerships with over a dozen rural and regional carriers. Smaller carriers will now be able to access T-Mobile's LTE network for roaming and T-Mobile will be able to expand roaming partnerships and extend its footprint with members whose network technologies had previously been incompatible. In October 2017, T-Mobile announced that starting November 12, 2017, LTE-speeds will be limited at 5 GB (with speeds going at speeds at 128 kbit/s or 256 kbit/s on some plans) while data roaming in Canada and Mexico still remains unlimited. However, calling and texting in these countries still remain free from roaming charges. T-Mobile also announced a partnership with US Cellular in California, Iowa, Washington, and Wisconsin to expand 4G LTE coverage. Compatible device required. In August 2022, T-Mobile and
SpaceX Space Exploration Technologies Corp. (SpaceX) is an American spacecraft manufacturer, launcher, and a satellite communications corporation headquartered in Hawthorne, California. It was founded in 2002 by Elon Musk with the stated goal of ...
announced a partnership called Coverage Above and Beyond where the latter's satellites would provide connections for cellphones throughout the US, even in remote areas with no existing service. The goal was to allow customers to have service everywhere, with no dead zones. Starlink satellites would function like cell towers. At the time of announcement, the plan was to start with text messages and messaging apps and using existing hardware as opposed to new phones.


Radio frequency spectrum chart


T-Mobile Network

The following chart describes radio frequency spectrum bands accessible by the company's customers.


Past Networks

The following chart lists the networks that T-Mobile previously operated.


Sprint Network

Sprint's legacy network is in the process of being decommissioned and integrated into T-Mobile's network. Sprint's CDMA network was completely shut down on May 31, 2022. Sprint's LTE network was discontinued on June 30, 2022.


T-Mobile HotSpots

T-Mobile has used the term "''Hotspot''" to represent various products and technologies.


Wi-Fi network (public)

The company operates a nationwide Wi-Fi Internet access network under the T-Mobile HotSpots brand. The T-Mobile HotSpots network consists of thousands of Wi-Fi access points installed in businesses, hotels, and airports throughout the U.S. The T-Mobile HotSpot service offers access to a nationwide network of approximately 8,350 access points, installed in venues such as
Starbucks Starbucks Corporation is an American multinational chain of coffeehouses and roastery reserves headquartered in Seattle, Washington. It is the world's largest coffeehouse chain. As of November 2021, the company had 33,833 stores in 80 c ...
coffeehouses,
FedEx Office FedEx Office Print & Ship Services Inc. (doing business as FedEx Office; formerly FedEx Kinko's, and earlier simply Kinko's) is an American retail chain that provides an outlet for FedEx Express and FedEx Ground (including Home Delivery) shippin ...
Office and Print Centers,
Hyatt Hyatt Hotels Corporation, commonly known as Hyatt Hotels & Resorts, is an American multinational hospitality company headquartered in the Riverside Plaza area of Chicago that manages and franchises luxury and business hotels, resorts, and vacat ...
hotels and resorts,
Red Roof Inns Red Roof Inn is an American economy hotel chain in the United States. Red Roof has over 600 properties globally, primarily in the Midwest, Southern, and Eastern United States. Red Roof Inn is a pet-friendly hotel chain. History The earliest it ...
,
Sofitel Sofitel Hotels & Resorts are a French hotel chain of luxury hotels based in Paris, France, and owned by Accor since 1980. Founded in 1964 in France, Sofitel quickly developed worldwide to reach more than 200 properties. In 2008, Sofitel became a ...
hotels,
Novotel Novotel is a French midscale hotel brand owned by Accor. Created in 1967 in France, the company grew into what became the Accor group in 1983, and Novotel remained a pillar brand of Accor's multi-brand strategy. Novotel manages 559 hotels in 65 ...
hotels, the airline clubs of
American Airlines American Airlines is a major airlines of the United States, major US-based airline headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. It is the Largest airlines in the world, largest airline in the world when measured ...
,
Delta Air Lines Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier. One of the List of airlines by foundation date, world's oldest airlines in operation, Delta is headquartered in Atla ...
and
United Airlines United Airlines, Inc. (commonly referred to as United), is a major American airline headquartered at the Willis Tower in Chicago, Illinois.
, as well as airports. The T-Mobile HotSpots network can be traced to the company's 2002 purchase of bankrupt wireless
ISP An Internet service provider (ISP) is an organization that provides services for accessing, using, or participating in the Internet. ISPs can be organized in various forms, such as commercial, community-owned, non-profit, or otherwise private ...
MobileStar MobileStar Network was a wireless Internet service provider which first gained notability in deploying Wi-Fi Internet access points in Starbucks coffee shops, American Airlines Admiral Club locations across the United States and at Hilton Hotels. ...
, which began building its network in 1998. After completing the purchase, the company expanded the network into 400
Borders A border is a geographical boundary. Border, borders, The Border or The Borders may also refer to: Arts, entertainment and media Film and television * ''Border'' (1997 film), an Indian Hindi-language war film * ''Border'' (2018 Swedish film), ...
bookstores, as well as 100 of the most-frequented airport clubs and lounges operated by American Airlines, Delta Air Lines, and United Airlines. On September 14, 2014, T-Mobile partnered up with GoGo to provide free texting on airplanes for its customers. GoGo services are provided on Delta Air Lines, American Airlines, United Airlines and Alaska Airlines. On June 6, 2016, T-Mobile expanded its partnership with GoGo to offer T-Mobile users one hour of free WiFi on customers phones while T-Mobile One Plus and One Plus International users also get free WiFi throughout the entire flight. T-Mobile also included other messaging apps (iMessage, Google Hangouts, WhatsApp and Viber) in addition to SMS texting being provided since September 2014.


Wi-Fi network (private)

T-Mobile has also used the term to describe Wi-Fi Access Points that it sold to end users to expand their cell phone network to phones equipped to also receive Wi-Fi using a
VOIP Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet t ...
-like technology. (The models included at least two by
Linksys Linksys is an American brand of data networking hardware products mainly sold to home users and small businesses. It was founded in 1988 by the couple Victor and Janie Tsao, both Taiwanese immigrants to the United States. Linksys products incl ...
: the WRTU54G-TM and the WRT54G-TM and one by
D-Link D-Link Corporation is a Taiwanese multinational networking equipment manufacturing corporation headquartered in Taipei, Taiwan. It was founded in March 1986 in Taipei as ''Datex Systems Inc.'' History D-Link Corporation changed its name fr ...
: the TM-G5240.) In 2022 - T-Mobile is offering internet Wi-Fi service at a reduced rate with no contracts. However they are requiring the user give them their full Social Security number at sign up which is a violation for those on Social Security and could possibly cause a rise in identity theft.


Finances

For the fiscal year 2017, T-Mobile US reported earnings of US$4.481 billion, with an annual revenue of US$40.604 billion, an increase of 8.3% over the previous fiscal cycle. T-Mobile's shares traded at over $62 per share and its market capitalization was valued at over US$58.1 billion in November 2018.


Products and services


Mobile phone & data


Magenta MAX

On January 22, 2021, it was announced that T-Mobile unveiled its newest 5G smartphone plan that offers no throttling called T-Mobile Magenta MAX, the first U.S. wireless carrier to do so. Customers get unlimited Premium Data (4G and 5G), unlimited 4K UHD video streaming, Netflix on Us for single line plans, mobile high-speed hotspot data at 40GB, Unlimited talk, text, and data in Mexico and Canada with up to 5GB of high-speed data, T-Mobile Tuesdays free thank you gifts and discounts, unlimited Gogo in-flight texting and Wi-Fi all flight long, free texting and data in 210 countries and destinations, and free Scam Shield Premium protection, including free Scam Block and Caller ID. Magenta MAX cost the same as the Magenta Plus plan at $57 per line per month for three lines with autopay with taxes and fees included.


Magenta & Magenta Plus

On June 2, 2019, T-Mobile announced the launch of Magenta and Magenta Plus plans to phase out and replace the T-Mobile ONE family of plans. The Magenta family of plans build on the existing features of the T-Mobile ONE and ONE Plus plans, but now include additional features like 3GB of Mobile HotSpot Data for standard Magenta plans, and retaining the same enhanced HD Streaming, 20GB of Mobile HotSpot Data, and other features of the T-Mobile ONE Plus plans. T-Mobile has discontinued the Magenta Plus plan but upgrades their Magenta plan by providing 100 GB of premium data and bumping the high-speed hotspot data to 5 GB without overall price change.


Military, First Responder, and Unlimited 55+

Alongside the T-Mobile Magenta family of plans are the specialized plans offered to Military personnel, First Responders, and seniors age 55 and up. Military and First Responder plans allow for qualified service members to receive 50% off of standard pricing Magenta and Magenta Plus plans. Customers must verify their affiliation within 45 days of activation or switching to the plan in order to retain the discounted offer. The Unlimited 55+ allows customers at or over the age of 55 to receive a set discounted price on standard rate plans, however these accounts are limited to only 2 lines per account. Certain customers were permitted to add a third line to their account during a specific promotional period.


T-Mobile ONE w/ ONE Plus Family

In August 2018, T-Mobile introduced T-Mobile ONE w/ ONE Plus Family plan, which allows HD streaming and adds 20 GB of mobile hotspot at 4G LTE speeds, and Name ID. As of June 2, 2019, the T-Mobile ONE and ONE w/ ONE Plus Family plans have been retired and replaced by the new Magenta plans.


T-Mobile ONE

In August 2016, T-Mobile introduced T-Mobile ONE. It will be the only rate plan offered in the future, with plans to gradually phase out Simple Choice. The plan has been criticized by the
Electronic Frontier Foundation The Electronic Frontier Foundation (EFF) is an international non-profit digital rights group based in San Francisco, California. The foundation was formed on 10 July 1990 by John Gilmore, John Perry Barlow and Mitch Kapor to promote Internet ci ...
and others for potentially violating
net neutrality Network neutrality, often referred to as net neutrality, is the principle that Internet service providers (ISPs) must treat all Internet communications equally, offering users and online content providers consistent rates irrespective of co ...
rules and making previously included features paid extras. As of June 2, 2019, the T-Mobile ONE and ONE w/ ONE Plus Family plans have been retired and replaced by the new Magenta plans.


T-Mobile Essentials

The T-Mobile Essentials plan provides customers unlimited talk, text, and data service at a lower price than a standard Magenta or Magenta Plus plan. However, the Essentials plan does not include taxes and fees as the Magenta and Magenta Plus plans do. It also allows T-Mobile to prioritize other customers over Essentials customers' data usage on the network at any time during network congestion or peak times.


Netflix On US

T-Mobile offers many customers Netflix on Us, which covers the cost of a standard Netflix subscription. Customers can upgrade their subscription to Netflix's premium service for an additional cost, which will be added to the customer's T-Mobile bill.


Simple Choice

In March 2013, T-Mobile introduced a new streamlined plan, Simple Choice, for new customers. This is part of an initiative called ''
Un-carrier Un-carrier is a marketing campaign created by T-Mobile US with Prophet, and advertising company Publicis. It debuted in March 2013, where the company introduced a new streamlined plan structure for new customers which drops contracts, subsidized pho ...
'' which drops contracts, subsidized phones, overage fees for data, and early termination fees.


Capping unlimited data users

On August 31, 2015, T-Mobile announced it will ask users who abuse its unlimited on-smartphone data plan by violating T-Mobile's Terms & Conditions regarding
tethering Tethering, or phone-as-modem (PAM) is the sharing of a mobile device's Internet connection with other connected computers. Connection of a mobile device with other devices can be done over wireless LAN (Wi-Fi), over Bluetooth or by physical conne ...
(which like unlimited on-smartphone data, remains unlimited, but offers a 14 GB high-speed allotment before throttling takes effect), by permanently removing user access to unlimited plans and migrating users to a tiered data plan. By doing so, all plans after a select amount of inclusive high-speed data, result in automatic throttled speeds, preventing unlimited high-speed tethering use and abuse of the network. T-Mobile stated that there are a small handful of users who abuse the tethering plan by altering device software and/or the use of an Android app that masks T-Mobile's ability monitoring whether data is on-smartphone, or through smartphone mobile hotspot (tethering) by mimicking all data as on-smartphone use, with some customers abusing the service by using as much as 2 TB per month, causing speed issues for all other customers.


InReach program

The InReach program provides a free cell phone and a limited number of voice minutes each month for
low-income Poverty is the state of having few material possessions or little -eligible families (one per family) who do not use Lifeline services offered by any other phone or wireless company. It is funded through the
Universal Service Fund The Universal Service Fund (USF) is a system of telecommunications subsidies and fees managed by the United States Federal Communications Commission (FCC) intended to promote universal access to telecommunications services in the United States. Th ...
, but is only operational in a limited number of states and
Puerto Rico Puerto Rico (; abbreviated PR; tnq, Boriken, ''Borinquen''), officially the Commonwealth of Puerto Rico ( es, link=yes, Estado Libre Asociado de Puerto Rico, lit=Free Associated State of Puerto Rico), is a Caribbean island and Unincorporated ...
.


Prepaid mobile phone & data


Metro by T-Mobile

The former MetroPCS was taken over by T-Mobile in 2013, the new company formed T-Mobile US and currently continues to offer prepaid wireless services under the Metro by T-Mobile brand.


Assurance Wireless

The T-Mobile network has carried
Assurance Wireless Assurance Wireless is a telephone service subsidized by the federal Lifeline Assistance program, a government benefit program supported by the federal Universal Service Fund. The service provides to low-income eligible people a free phone, fr ...
since the 2020 Sprint merger. The service is subsidized by the federal Lifeline Assistance program, a government benefit program supported by the federal
Universal Service Fund The Universal Service Fund (USF) is a system of telecommunications subsidies and fees managed by the United States Federal Communications Commission (FCC) intended to promote universal access to telecommunications services in the United States. Th ...
. Low-income people who qualify for the services are provided a free phone, free monthly data and minutes, and unlimited texting.


Former prepaid services


=GoSmart Mobile

= GoSmart Mobile was a T-Mobile branded service that launched in
beta Beta (, ; uppercase , lowercase , or cursive ; grc, βῆτα, bē̂ta or ell, βήτα, víta) is the second letter of the Greek alphabet. In the system of Greek numerals, it has a value of 2. In Modern Greek, it represents the voiced labiod ...
on December 7, 2012, and became officially available nationwide on February 19, 2013. GoSmart offered no-contract SIM wireless services. GoSmart Mobile was sold to consumers through dealers who worked as independent contractors under their own company name. Such sellers are known as "Authorized Dealers" with either physical or online stores. In September 2016, T-Mobile sold the brand and 326,000 GoSmart Mobile customers to
TracFone Wireless TracFone Wireless, Inc. (TFWI) is an American prepaid, no-contract mobile phone provider. TFWI is a subsidiary of Verizon Communications, and offers products and services under several brands. It operates as a mobile virtual network operator ( ...
. The customers were reclassified as wholesale subscribers.


Television and streaming


TVision

On December 13, 2017, T-Mobile US announced its intent to acquire the
IPTV Internet Protocol television (IPTV) is the delivery of television content over Internet Protocol (IP) networks. This is in contrast to delivery through traditional terrestrial, satellite, and cable television formats. Unlike downloaded media, ...
provider Layer3 TV, which operates in Chicago and Washington, as the basis of its own subscription television service initially planned to launch in 2018. On April 10, 2019, T-Mobile officially announced the re-branding and re-launch of Layer3 TV as TVision Home The service mirrors the hardware, packaging, and pricing models of other linear television providers. On October 27, 2020, T-Mobile US introduced
over-the-top streaming service An over-the-top (OTT) media service is a media service offered directly to viewers via the Internet. OTT bypasses cable, broadcast, and satellite television platforms: the types of companies that traditionally act as controllers or distributors ...
s under the TVision branding. It consisted of several packages, including TVision Vibe (a lower-cost bundle focused on entertainment channels), TVision Live (network television, basic cable and sports networks, as well as cloud DVR), and TVision Channels (with standalone subscriptions for
pay television Pay television, also known as subscription television, premium television or, when referring to an individual service, a premium channel, refers to Subscription business model, subscription-based television services, usually provided by multichan ...
services). TVision Home ceased operations on December 30, 2020. On March 29, 2021, T-Mobile announced that TVision would be discontinued on April 29, 2021. The provider will instead offer promotional bundles with the third-party providers
Philo Philo of Alexandria (; grc, Φίλων, Phílōn; he, יְדִידְיָה, Yəḏīḏyāh (Jedediah); ), also called Philo Judaeus, was a Hellenistic Jewish philosopher who lived in Alexandria, in the Roman province of Egypt. Philo's deplo ...
and
YouTube TV YouTube TV is an American streaming television service operated by YouTube, a wholly owned subsidiary of Google. Announced on February 28, 2017, the virtual multichannel video programming distributor offers a selection of live linear channel f ...
.


Financial services


Banking cards

On January 22, 2014, T-Mobile announced that it would expand its products into banking. T-Mobile would provide Visa card with banking features and a smartphone money management application with reduced-fee or zero-cost services for T-Mobile wireless customers. In addition, customers would have access to over 42,000 ATMs with no fees. In early 2016, T-Mobile decided to discontinue the banking cards. They can no longer be purchased at T-Mobile.


Online banking

In early 2019, T-Mobile released an online banking option called "T-Mobile Money".


Customer service


Team of Experts

In 2018, T-Mobile officially announced its new customer care concept called Team of Experts. The premise being customers never being transferred to another department. All representatives are trained in billing, payment arrangements, and cancellations when in the past each had their own separate department. In addition to being cross-trained, the Team of Experts, which consists of usually between 30 and 35 account reps, 4 to 6 technical support representatives, 4 supervisors overseeing the representatives, and one manager, are assigned specific markets, usually within the region the call center is in.


Awards

From as early as 2004, the company has captured multiple
J. D. Power J.D. Power is an American consumer research, data, and analytics firm based in Troy, Michigan. The company was founded in 1968 by James David Power III. It conducts surveys of customer satisfaction, product quality, and buyer behavior for the aut ...
annual awards in the areas of retail sales satisfaction, wireless customer care, and overall customer satisfaction. In 2011, J. D. Power and Associates stated that T-Mobile retail stores achieved the highest ratings among major wireless carriers for customer satisfaction for the fourth consecutive year, performing particularly well in price and promotions. Also in 2011, J. D. Power and Associates ranked T-Mobile USA highest among major providers in wireless customer care for the second consecutive year. On December 3, 2015,
Consumer Reports Consumer Reports (CR), formerly Consumers Union (CU), is an American nonprofit consumer organization dedicated to independent product testing, investigative journalism, consumer-oriented research, public education, and consumer advocacy. Founded ...
named T-Mobile the number one American wireless service provider. The results combine data from customer service, voice quality, text messaging services, and data speeds. On February 6, 2016, T-Mobile was awarded the JD Power Award for customer satisfaction in the full-service wireless category for the second year in a row. T-Mobile received the highest score ever in the wireless industry. In 2019, T-Mobile was recognized as one of Fortune's Top 100 Companies To Work For, ranking #49.


Marketing

Jamie Lee Curtis Jamie Lee Curtis (born November 22, 1958) is an American actress, producer, children's author, and activist. She came to prominence with her portrayal of Lt. Barbara Duran on the ABC sitcom '' Operation Petticoat'' (1977–78). In 1978, she m ...
was the spokesperson for T-Mobile USA's predecessor, VoiceStream Wireless, since 1998. VoiceStream's advertising slogan was: "Get more from life". During the transition to the T-Mobile brand, Jamie Lee Curtis continued as a spokesperson for a short time and the slogan was changed to "T-Mobile. Get More." Starting in 2002, the company's spokesperson was
Catherine Zeta-Jones Catherine Zeta-Jones (; born 25 September 1969) is a Welsh actress. Known for her versatility, she is the recipient of various accolades, including an Academy Award, a British Academy Film Award, and a Tony Award. In 2010, she was appointed C ...
who was the main figure in its branding strategy. As of September 2006, Zeta-Jones had officially been dropped as the "face" of the company for its advertising campaigns due to a corporate rebranding strategy. The company also relied on rapper
Snoop Dogg Calvin Cordozar Broadus Jr. (born October 20, 1971), known professionally as Snoop Dogg (previously Snoop Doggy Dogg and briefly Snoop Lion), is an American rapper. His fame dates back to 1992 when he featured on Dr. Dre's debut solo single, " ...
as the spokesperson for its
T-Mobile Sidekick The Danger Hiptop, also re-branded as the T-Mobile Sidekick, Mobiflip and Sharp Jump is a GPRS/EDGE/UMTS smartphone that was produced by Danger, Inc. from 2002 to 2010. The Hiptop software was designed by Danger, Inc., which was located in Pal ...
in a series of commercials late in 2004, the company also released a series of Sidekick phones known as the D-Wade Edition for basketball player
Dwyane Wade Dwyane Tyrone Wade Jr. (; born January 17, 1982) is an American former professional basketball player. Wade spent the majority of his 16-year career playing for the Miami Heat of the National Basketball Association (NBA) and won three NBA champi ...
. The company is also an official sponsor of
Major League Baseball Major League Baseball (MLB) is a professional baseball organization and the oldest major professional sports league in the world. MLB is composed of 30 total teams, divided equally between the National League (NL) and the American League (AL), ...
, the
National Basketball Association The National Basketball Association (NBA) is a professional basketball league in North America. The league is composed of 30 teams (29 in the United States and 1 in Canada) and is one of the major professional sports leagues in the United S ...
, the NBA Rookie Challenge,
Women's National Basketball Association The Women's National Basketball Association (WNBA) is an American professional basketball league. It is composed of twelve teams, all based in the United States. The league was founded on April 22, 1996, as the women's counterpart to the Natio ...
, and the Overwatch League. In Puerto Rico, the company also sponsors the Puerto Rico Olympic Committee In late May 2009, Zeta-Jones was brought back as a company spokesperson to show customers how to pay less for their wireless plan in a new "Mobile Makeovers" advertising campaign that refers a customer to third-party comparison site BillShrink.com. In late 2009, commercials for the HTC Magic, T-Mobile MyTouch 3G featured the song "If You Want to Sing Out, Sing Out" by Cat Stevens and celebrities such as Chevy Chase, Molly Shannon, Dana Carvey, and Darrell Hammond. Another commercial with the same song performed by a different artist showed Wyclef Jean, Avril Lavigne, and Brad Paisley. Carly Foulkes is the spokeswoman for the HTC Glacier, myTouch 4G in commercials that parody the Get a Mac campaign. The model is known for Rugby Ralph Lauren ads. Although Foulkes is often identified with the color pink, T-Mobile actually has a color trademark for the color magenta, and markets itself using its corporate colors. Virgin Mobile has, in turn, parodied the Carly Foulkes ads. In September 2010, the company launched "Kids are free till 2012" for family lines. On December 1, 2011, a group of 100 Chicago-area women, along with Carly Foulkes, were featured in a flash-mob style performance at Woodfield Mall in Schaumburg, Illinois, where the group, dressed in magenta dresses, sang and danced through the mall's atrium to their cover of (There's No Place Like) Home for the Holidays. The performance was filmed and edited into a holiday commercial, which was a success. T-Mobile US has naming rights contracts with several prominent US sports venues. In 2016, the company signed a contract to place its name on a venue then nearing completion on the Las Vegas Strip. T-Mobile Arena became home to the Vegas Golden Knights of the National Hockey League, NHL the following year. In 2018, with Safeco Insurance choosing not to renew its naming contract with
Major League Baseball Major League Baseball (MLB) is a professional baseball organization and the oldest major professional sports league in the world. MLB is composed of 30 total teams, divided equally between the National League (NL) and the American League (AL), ...
's Seattle Mariners to place its name on the team's stadium, T- Mobile US signed a similar deal, resulting in the former Safeco Field becoming T-Mobile Park on January 1, 2019. Most recently, the name of the main indoor arena in Kansas City, Missouri changed from Sprint Center to T-Mobile Center following the two companies' 2020 merger.


Un-carrier movement

Starting in 2013, T-Mobile launched the
Un-carrier Un-carrier is a marketing campaign created by T-Mobile US with Prophet, and advertising company Publicis. It debuted in March 2013, where the company introduced a new streamlined plan structure for new customers which drops contracts, subsidized pho ...
marketing campaign. This movement introduced a slew of new tactics to offer consumers cheaper rate plans, cheaper global coverage, and several other benefits. T-Mobile CEO John Legere laid out an "Un-Carrier manifesto" highlighting the approach and goals he wanted the company to pursue. One popular Un-carrier move features T-Mobile Tuesdays, where customers are offered a variety of free products and also able to win prizes. The most recent Un-carrier campaign is titled "T-Mobile One". This is a new family plan offering, replacing all previous plans and is an all-inclusive unlimited plan, giving unlimited talk, text, and data. The only caveat being a video streaming on any device is limited to 480p resolution. CEO John Legere in an interview said "The biggest pain point that a million customers told me about is that they hate data buckets. And we had such success with Binge On that we wanted to turn our company into somebody that's selling a monthly subscription to the internet, all in, unlimited." As of October 7, 2016, about a quarter of the overall account numbers have moved over to T-Mobile One, and about three-quarters of new postpaid accounts are activating on T-Mobile One.


Labor relations

T-Mobile US employees and two labor unions have led multiple unionization attempts beginning as early as 2001.


Formation of TU

Hundreds of T-Mobile employees, with the backing of the Communications Workers of America (CWA) and the German union ver.di, have come together as TU (union), TU to gain representation at T-Mobile. In July 2011, technicians in Connecticut, voted for representation by the Communications Workers of America-TU. On September 25, 2013, MetroPCS workers in Harlem, NY, voted for a union voice and representation by CWA-TU.


2009 coordinated organizing effort

In 2008, the CWA and ver.di launched a coordinated effort to unionize company employees. A spokesman for the CWA called on the company to stop resisting mobilization efforts and allow company employees to unionize as German employees of T-Mobile USA's parent company, DT, have done. In response, the company released an employee satisfaction study showing that more than seventy percent of the company's 40,000 workers were "very satisfied" with their jobs. Through a spokesman, the company stated, "Despite the Communication Workers of America's periodic organizing efforts for more than nine years, no group of T-Mobile employees has ever chosen to be represented by a union. While our company is always striving to find ways to improve, year after year, employees continue to view T-Mobile as a good place to work where they have no need for, or interest in, a union."


Political pressure

In 2009, a number of politicians, in one case acting after lobbying efforts by CWA union activists, wrote letters to René Obermann, DT's chief executive officer, in an effort to influence T-Mobile USA's labor practices in the U.S. In a March 13, 2009, letter, U.S. Senator John Kerry (D-MA) asked "why the company's approach to labor rights are different in Germany than in the United States". In an April 30, 2010, letter sent after lobbying by Communications Workers of America activists, 26 Democratic members of Congress called on DT to protect and respect workers' rights in the U.S. A separate July 1, 2010, letter from seven Republicans addressed the same issue. On August 10, 2010, U.S. Senator Bob Casey, Jr., Bob Casey (D-PA) released a statement in support of the worker's efforts to organize a union at the company. In a letter, dated September 21, 2010, fifteen Californian Members of Congress urged Obermann to take action and implement fair and equitable labor relations. In a November 5, 2009, letter, Thomas DiNapoli, New York State Comptroller and Trustee of the New York State Common Retirement Fund, stated concerns about "the potential impact on the value of T-Mobile that may result from a disenfranchised workforce and the associated negative publicity that may impact T-Mobile's profitability."


Reports

On December 9, 2009, the non-profit organization American Rights at Work published a report written by Prof. John Logan, Director of Labor Studies at San Francisco State University, title
"Lowering the Bar or Setting the Standard? Deutsche Telekom's U.S. Labor Practices"
The report details behavior by the company that the author perceives as anti-union including dissemination of anti-union materials, intimidation and threats directed at pro-union workers, "captive audience meetings" and the retention of anti-union specialists. In the report, which is based on documents from the National Labor Relations Board, internal company memos and handbooks, and interviews with workers, Logan asserts that the company engaged in a systematic campaign to prevent employees from forming a union and that DT was guilty of operating by a double standard. He claims that Deutsche Telekom respects workers' rights in Germany, where it cooperates closely with unions, but mistreats workers in the United States and interferes with their right to organize. On September 2, 2010, Human Rights Watch released a report written by Lance Compa titled
A Strange Case: Violations of Workers' Freedom of Association in the United States by European Multinational Corporations
. The report concludes that "company policy has translated into practices that leave the workforce fearful about even seeking union representation." DT proclaims its adherence to international labor law and standards that are embodied in German domestic laws. But HRW found that "T-Mobile USA's harsh opposition to workers' freedom of association in the United States betrays Deutsche Telekom's purported commitment to social responsibility, impedes constructive dialogue with employee representatives, and in several cases, has violated ILO and OECD labor and human rights standards".


Labor Related Awards

T-Mobile has received multiple workplace awards. T-Mobile received a score of 100 on the Disability Equality Index (DEI), which measures disability inclusion. They were also named the Best Place to Work for LGBT Equality by the Human Rights Campaign for four consecutive years. T-Mobile was also awarded a Designation for the top 100 Military Friendly Employer by Military Friendly in 2017 for the tenth time. It was recognized as one of the World's Most Ethical Companies by the Ethisphere Institute for the ninth year in a row. In addition to national awards, T-Mobile has also won local awards in many locations, including the best place to work in Albuquerque, New Mexico and Wichita, Kansas where the company has call centers located. On February 16, 2018 Fortune (magazine), Fortune announced their 100 best companies to work for, naming T-Mobile 86th. On July 24, 2018, Forbes.com, Forbes ranked T-Mobile 182nd on their top 300 Best Places to Work for Women list.


Controversies


Sidekick data outage

On October 1, 2009, some users of Microsoft's Sidekick handset temporarily lost personal data, including contacts, notes, and calendars. On October 8, most data services were restored to users. The company and Microsoft announced on October 10 that Sidekick device data "almost certainly has been lost as a result of a server failure at Microsoft/Danger." On October 15, Microsoft said it had been able to recover most or all data and would begin to restore it.


Network outages

On November 9, 2009, some of the company's subscribers temporarily lost the ability to send and receive Telephone call, calls and text messages for several hours. The company confirmed the outage via Twitter. The company stated that approximately five percent of its subscribers had been affected. It claimed that the problem was caused by a system software error. On May 8, 2018, subscribers in
Houston Houston (; ) is the most populous city in Texas, the most populous city in the Southern United States, the fourth-most populous city in the United States, and the sixth-most populous city in North America, with a population of 2,304,580 in ...
, Texas experienced a four-hour service interruption caused by damage to a Optical fiber, fiber-optic cable. On June 15, 2020, subscribers across the United States suffered a service outage (primarily voice and text) due to routing issues.


Misrepresentation as 4G

In 2010, T-Mobile began marketing both its
HSPA HSPA may refer to: * High Speed Packet Access, a mobile broadband technology * Hawaiian Sugar Planters' Association Education * High School Proficiency Assessment * Humphrey School of Public Affairs The Hubert H. Humphrey School of Public Aff ...
and HSPA+ services as "4G". Media outlets called this branding False advertising, deceptive. After the ITU expanded its definition of 4G to include HSPA+, T-Mobile continued to market standard HSPA devices and service as 4G. Not only do these HSPA (non-Evolved) devices continue to not meet 4G standards, they are incapable of operating at 4G speeds. Concerns were also displayed over the possibility of confusion when actual LTE networks were deployed.


Information security

Nicolas Jacobsen was charged with intruding into the company's internal network in January 2005. Reports indicated that for about a year Jacobsen had access to customer passwords, e-mail, address books, Social Security numbers, birth dates, and Danger Hiptop, Sidekick photos. Affected customers included members of the United States Secret Service. Secret Service informant identified Jacobsen as part o
"Operation Firewall"
which provided evidence that Jacobsen had attempted to sell customer information to others for identity theft. T-Mobile USA and the Secret Service did not elaborate on the methods Jacobsen used to gain access but sources close to the case indicated that Jacobsen exploited an unpatched flaw in the Oracle Weblogic Server, Oracle WebLogic Server application software used by the company. Additional SQL injection vulnerabilities with the company's web site were reported by Jack Koziol of the InfoSec Institute. T-Mobile offers access to voicemail without the input of a password by default. Parties acting in bad faith may be able to access such voice mailboxes via Caller ID spoofing. To avoid this possibility, T-Mobile recommends that all customers password-protect their mailboxes, but still offers the no password configuration by default due to customer demand. On June 6, 2009, a message posted from an email account "pwnmobile_at_Safe-mail.net" to the Full Disclosure mailing list claimed that the company's network had been breached and showed sample data. The sender offered "databases, confidential documents, scripts and programs from their servers, financial documents up to 2009" to the highest bidder. On June 9, the company issued a statement confirming the breach but stating that customer data was safe. It claimed to have identified the source document for the sample data and believe it was not obtained by hacking. A later statement claimed that there was not any evidence of a breach.


Privacy and surveillance

T-Mobile USA received a portion of the 1.3 million largely warrantless law enforcement requests for subscriber information (including text messages and phone location data) made in 2011, but refused to state how many requests it received. It did say that in the last decade, the number of requests have increased by 12 to 16 percent annually.


Data retention policies

According to T-Mobile's privacy policy highlights, "Retention and Disposal", information is retained for as long as there is business or tax need or as applicable laws, regulations, or government orders require. T-Mobile notes that it disposes of Personal Information, uses reasonable procedures designed to erase or render it unreadable (for example, shredding documents and wiping electronic media). In 2010, the Department of Justice (DOJ) released a document entitled, "Retention Periods of Major Cellular Providers," to advise law enforcement agents seeking to obtain cell phone records. This document was uncovered by the ACLU's coordinated records request on cell phone location tracking by police. Notably, the document showed that T-Mobile subscriber information was retained for 5 years and call detail records were kept for 2 years (prepaid) and 5 years (postpaid). In 2013, Massachusetts Sen. Edward Markey revealed responses from the top four U.S. wireless providers as well as U.S. Cellular, C Spire, and Cricket/Leap Wireless, to his inquiry regarding user information disclosed to law enforcement officials. The following was T-Mobile's response regarding data retention: T-Mobile US retains customers' historic cell site information and cell tower dump information (180 days); call details records (7–10 years); text message content, data requests, and geo-location data not stored; voicemail content (up to 21 days); subscriber information (6 years after the account is closed). Comparing the 2010 DOJ memo released by the ACLU and Markey's 2013 wireless data retention disclosures, T-Mobile increased the retention period for subscriber information from 5 to 6 years. T-Mobile also increased its call detail record retention from 2 years (prepaid) and 5 years (postpaid) to 7–10 years.


2021 data breach

On August 16, 2021, T-Mobile confirmed that the company had been hit by a data breach but declined to say whether any customers personal information was accessed or how widespread the damage might be. The company's acknowledged the breach after hackers told Vice (magazine), Vice that they were selling "full customer info" that was obtained from T-Mobile servers. On August 18, 2021, T-Mobile gave an update on the latest findings regarding the recent data breach though the investigation is ongoing. According to the preliminary analysis, the attack was able to obtain the records more than 40 million former and prospective customers that have applied for credit as well as 7.8 million existing postpaid customers. T-Mobile has confirmed that the data collected by the hackers included sensitive personal information, such as the first and last names, birthdates, driver's license/ID numbers, and Social Security numbers, but where unable to phone numbers, account numbers, PINs or passwords. T-Mobile is offering two years of free identity protection services from McAfee and is also recommending its customers to change their PIN as soon as possible. No Metro by T-Mobile, former Sprint prepaid, or Boost Mobile customers have been included in the attack. It was reported on August 23, 2021, that T-Mobile has been hit with a pair of class-action lawsuits have been filed in Washington federal court as the number of both current and former customers impacted by the cyberattack grows. One of the lawsuits accuses T-Mobile of putting plaintiffs as well as members of the class-action to "considerable risk" due to the failure to adequately protect its customers as a result of negligence. The second lawsuit alleges that attack victims have spent as much as 1,000 hours to address the privacy concerns stemming from the attack which includes reviewing financial and credit statements for evidence of unauthorized activity. On August 24, 2021, it was announced that T-Mobile Business customers have been affected by the recent data breach according to T-Mobile for Business information site which states that the exact business and personal information that was accessed varies by business and individual. The company has determined that the types data that impacts businesses includes Business name, federal tax ID, business address, contact name, and business phone number, as well as the personal information stated in the above paragraphs and that there is no indication that business or personal financial information, including credit or debit card information, account passwords or PINs were accessed by the data breach. On August 26, 2021, hacker John Binns did an interview on how he was able to get through to T-Mobile's servers. He said that he used a readily available tool to locate an exposed router and that it took him a week to penetrate the customer data stored in a T-Mobile data center near East Wenatchee, Washington. He also provided evidence to support his claim of being responsible for the attack and that he stole the data to create “noise” and get attention. The Wall Street Journal asked T-mobile about the claims but they declined comment. On September 6, 2021, T-Mobile US customers filed class action lawsuits accusing the company of negligence after hackers exposed personal data of million of current, former, and prospective customers. Three lawsuits have been filed in district court and all demand jury trials. Two of the complaints accuse T-Mobile of violating the Federal Trade Commission Act of 1914, US Federal Trade Commission (FTC) Act of 1914, which prohibits companies from engaging in “unfair or deceptive” activities, which includes companies failing to maintain appropriate security measures to safeguard customer information. In another filing, plaintiff noted that the FTC provided cybersecurity guidelines advising companies not to maintain personally identifiable information “longer than is needed for authorisation of a transaction”. Another class action suit accuses T-Mobile of violating the California Consumer Privacy Act, which assigns specific penalties to companies which allow unauthorised access to their customers’ data.


See also

* List of companies based in Bellevue, Washington * List of United States wireless communications service providers * List of mobile network operators of the Americas


References


External links

*
Deutsche Telekom AG website

T-Mobile's 2021 data breach website
{{Authority control T-Mobile US, Mobile phone companies of the United States Telecommunications companies of the United States Wi-Fi providers Companies based in Bellevue, Washington Deutsche Telekom Softbank portfolio companies American subsidiaries of foreign companies Telecommunications companies established in 1994 Retail companies established in 1994 American companies established in 1994 1994 establishments in Washington (state) 2013 initial public offerings