Unified messaging (or UM) is a business term for the integration of different electronic
messaging and
communications
Communication (from la, communicare, meaning "to share" or "to be in relation with") is usually defined as the transmission of information. The term may also refer to the message communicated through such transmissions or the field of inquir ...
media (
e-mail,
SMS
Short Message/Messaging Service, commonly abbreviated as SMS, is a text messaging service component of most telephone, Internet and mobile device systems. It uses standardized communication protocols that let mobile devices exchange short text ...
,
fax,
voicemail,
video messaging, etc.) technologies into a single interface, accessible from a variety of different devices.
While traditional communications systems delivered messages into several different types of stores such as
voicemail systems, e-mail servers, and stand-alone fax machines, with Unified Messaging all types of messages are stored in one system. Voicemail messages, for example, can be delivered directly into the user's inbox and played either through a headset or the computer's speaker. This simplifies the user's experience (only one place to check for messages) and can offer new options for workflow such as appending notes or documents to forwarded voicemails.
Unified messaging is increasingly accepted in the corporate environment, where it's generally seen as an improvement to business productivity. Unified messaging for professional settings integrates communications processes into the existing
IT infrastructure, i. e. into
CRM,
ERP and
mail systems.
Hype
Definitions of unified messaging vary from the typical definition of simple inclusion of incoming faxes and
voice-mail in one's email inbox, all the way to dictating a message into a cell phone and the intelligent delivery of that message to the intended recipient in a variety of possible formats like text email, fax, or voice recording. Because of the nebulous definition of UM, it was number one on the 1998
Wired Magazine
''Wired'' (stylized as ''WIRED'') is a monthly American magazine, published in print and online editions, that focuses on how emerging technologies affect culture, the economy, and politics. Owned by Condé Nast, it is headquartered in San Fr ...
"Hype List".
Difference from unified communications
Unified messaging is not to be mistaken for
unified communications
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including e ...
, although the two share some similarities. Hosted UC services lack real-time communication options like IM and presence-based telephone connections because they not demanded by the majority of hosted
SMB customers. So while unified messaging can be included in unified communications, not all unified communication services are related to unified messaging.
See also
*
Real time enterprise Real-time enterprise (commonly abbreviated to RTE) is a concept in business systems design focused on ensuring organisational responsiveness that was popularised in the first decade of the 21st century. It is also referred to as on-demand enterprise ...
*
Presence service Presence service is a network service which accepts, stores and distributes presence information.
Presence service may be implemented as a single server or have an internal structure involving multiple servers and proxies. There may be complex patt ...
*
Unified communications
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including e ...
References
{{DEFAULTSORT:Unified Messaging
Messaging