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A Twitter bot is a type of software
bot Bot may refer to: Sciences Computing and technology * Chatbot, a computer program that converses in natural language * Internet bot, a software application that runs automated tasks (scripts) over the Internet **a Spambot, an internet bot des ...
that controls a
Twitter Twitter is an online social media and social networking service owned and operated by American company Twitter, Inc., on which users post and interact with 280-character-long messages known as "tweets". Registered users can post, like, and ...
account via the Twitter
API An application programming interface (API) is a way for two or more computer programs to communicate with each other. It is a type of software Interface (computing), interface, offering a service to other pieces of software. A document or standa ...
. The
social bot A social bot, or also described as a social AI or social algorithm, is a software agent that communicates autonomously on social media. The messages (e.g. tweets) it distributes can be simple and operate in groups and various configurations with ...
software may autonomously perform actions such as tweeting, re-tweeting, liking, following, unfollowing, or direct messaging other accounts. The automation of Twitter accounts is governed by a set of automation rules that outline proper and improper uses of automation. Proper usage includes broadcasting helpful information, automatically generating interesting or creative content, and automatically replying to users via direct message. Improper usage includes circumventing API rate limits, violating user privacy, spamming, and sockpuppeting. Twitter bots may be part of a larger
botnet A botnet is a group of Internet-connected devices, each of which runs one or more bots. Botnets can be used to perform Distributed Denial-of-Service (DDoS) attacks, steal data, send spam, and allow the attacker to access the device and its conn ...
. They can be used to influence
election An election is a formal group decision-making process by which a population chooses an individual or multiple individuals to hold public office. Elections have been the usual mechanism by which modern representative democracy has opera ...
s and in
misinformation Misinformation is incorrect or misleading information. It differs from disinformation, which is ''deliberately'' deceptive. Rumors are information not attributed to any particular source, and so are unreliable and often unverified, but can turn ou ...
campaigns. Twitter's policies do allow non-abusive bots, such as those created as a benign hobby or for artistic purposes, or posting helpful information.


Types


Positive influence

Many non-malicious bots are popular for their entertainment value. However, as technology and the creativity of bot-makers improves, so does the potential for Twitter bots that fill social needs. @tinycarebot is a Twitter bot that encourages followers to practice
self care Self-care has been defined as the process of establishing behaviors to ensure holistic well-being of oneself, to promote health, and to actively management of illness when it occurs. Individuals engage in some form of self-care daily with food ...
, and brands are increasingly using automated Twitter bots to engage with customers in interactive ways. One anti-bullying organization has created @TheNiceBot, which attempts to combat the prevalence of
mean tweets ''Jimmy Kimmel Live!'' is an American late-night talk show, created and hosted by Jimmy Kimmel, broadcast on ABC. The nightly hour-long show debuted on January 26, 2003, at Hollywood Masonic Temple in Hollywood, California, as part of ABC's lead ...
by automatically tweeting kind messages.


Political

Concerns about political Twitter bots include the promulgation of malicious content, increased polarization, and the spreading of
fake news Fake news is false or misleading information presented as news. Fake news often has the aim of damaging the reputation of a person or entity, or making money through advertising revenue.Schlesinger, Robert (April 14, 2017)"Fake news in reality ...
. A subset of Twitter bots programmed to complete social tasks played an important role in the United States 2016 Presidential Election. Researchers estimated that pro-
Trump Trump most commonly refers to: * Donald Trump (born 1946), 45th president of the United States (2017–2021) * Trump (card games), any playing card given an ad-hoc high rank Trump may also refer to: Businesses and organizations * Donald J. T ...
bots generated four tweets for every pro-
Clinton Clinton is an English toponymic surname, indicating one's ancestors came from English places called Glympton or Glinton.Hanks, P. & Hodges, F. ''A Dictionary of Surnames''. Oxford University Press, 1988 Clinton has frequently been used as a given ...
automated account and out-tweeted pro-Clinton bots 7:1 on relevant hashtags during the final debate. Deceiving Twitter bots fooled candidates and campaign staffers into retweeting misappropriated quotes and accounts affiliated with incendiary ideals. Twitter bots have also been documented to influence online politics in
Venezuela Venezuela (; ), officially the Bolivarian Republic of Venezuela ( es, link=no, República Bolivariana de Venezuela), is a country on the northern coast of South America, consisting of a continental landmass and many islands and islets in th ...
. In November 2022, Chinese bots coordinately flood Twitter with garbage information (e.g.
online gambling Online gambling is any kind of gambling conducted on the internet. This includes virtual poker, casinos and sports betting. The first online gambling venue opened to the general public was ticketing for the Liechtenstein International Lottery in ...
ads) so as to distract the users' attention away from the
protests A protest (also called a demonstration, remonstration or remonstrance) is a public expression of objection, disapproval or dissent towards an idea or action, typically a political one. Protests can be thought of as acts of coopera ...
. These bots, disguised as attractive girls,
hashtag A hashtag is a metadata tag that is prefaced by the hash (also known as pound or octothorpe) sign, ''#''. On social media, hashtags are used on microblogging and photo-sharing services such as Twitter or Instagram as a form of user-generated ...
the major cities in China.


Fake followers

The majority of Twitter accounts following public figures and brands are often fake or inactive, making the number of Twitter followers a celebrity has a difficult metric for gauging popularity. While this cannot always be helped, some public figures who have gained or lost huge quantities of followers in short periods of time have been accused of discreetly paying for Twitter followers. For example, the Twitter accounts of
Sean Combs Sean Combs (born Sean John Combs; November 4, 1969), also known by his stage names Puff Daddy, P. Diddy, Puffy, or Diddy, is an American rapper, actor, record producer, and record executive. Born in New York City, he worked as a talent directo ...
, Rep
Jared Polis Jared Schutz Polis (; born May 12, 1975) is an American politician, entrepreneur, businessman, and philanthropist, serving as the 43rd governor of Colorado since January 2019. He served one term on the Colorado State Board of Education from 200 ...
(D-Colo),
PepsiCo PepsiCo, Inc. is an American multinational food, snack, and beverage corporation headquartered in Harrison, New York, in the hamlet of Purchase. PepsiCo's business encompasses all aspects of the food and beverage market. It oversees the manuf ...
,
Mercedes-Benz Mercedes-Benz (), commonly referred to as Mercedes and sometimes as Benz, is a German luxury and commercial vehicle automotive brand established in 1926. Mercedes-Benz AG (a Mercedes-Benz Group subsidiary established in 2019) is headquartere ...
, and
50 Cent Curtis James Jackson III (born July 6, 1975), known professionally as 50 Cent, is an American rapper, actor, and businessman. Born in the South Jamaica neighborhood of Queens, Jackson began pursuing a musical career in 2000, when he produced ...
have come under scrutiny for possibly engaging in the buying and selling of Twitter followers, which is estimated to be between a $40 million and $360 million business annually. Account sellers may charge a premium for more realistic accounts that have Twitter profile pictures and bios and retweet the accounts they follow. In addition to an ego boost, public figures may gain more lucrative endorsement contracts from inflated Twitter metrics. For brands, however, the translation of online buzz and social media followers into sales has recently come under question after
The Coca-Cola Company The Coca-Cola Company is an American multinational beverage corporation founded in 1892, best known as the producer of Coca-Cola. The Coca-Cola Company also manufactures, sells, and markets other non-alcoholic beverage concentrates and syrups, ...
disclosed that a corporate study revealed that social media buzz does not create a spike in short term sales.


Identification

It is sometimes desirable to identify when a Twitter account is controlled by a
internet bot An Internet bot, web robot, robot or simply bot, is a software application that runs automated tasks (scripts) over the Internet, usually with the intent to imitate human activity on the Internet, such as messaging, on a large scale. An Internet ...
. Following a test period, Twitter rolled out labels to identify bot accounts and automated tweets in February 2022. Detecting non-human Twitter users has been of interest to academics. In a 2012 paper, Chu et al. propose the following criteria that indicate that an account may be a bot (they were designing an automated system): * "Periodic and regular timing" of tweets; * Whether the tweet content contains known
spam Spam may refer to: * Spam (food), a canned pork meat product * Spamming, unsolicited or undesired electronic messages ** Email spam, unsolicited, undesired, or illegal email messages ** Messaging spam, spam targeting users of instant messaging ( ...
; and * The ratio of tweets from mobile versus desktop, as compared to an average human Twitter user. Emilio Ferrara at the
University of Southern California The University of Southern California (USC, SC, or Southern Cal) is a Private university, private research university in Los Angeles, California, United States. Founded in 1880 by Robert M. Widney, it is the oldest private research university in C ...
used artificial intelligence to identify Twitter bots. He found that humans reply to other tweets four or five times more than bots and that bots continue to post longer tweets over time. Bots also post at more regular time gaps, for example, tweeting at 30-minute or 60-minute intervals.
Indiana University Indiana University (IU) is a system of public universities in the U.S. state of Indiana. Campuses Indiana University has two core campuses, five regional campuses, and two regional centers under the administration of IUPUI. *Indiana Universit ...
has developed a free service called Botometer (formerly BotOrNot), which scores Twitter handles based on their likelihood of being a Twitterbot.


Examples

There are many different types of Twitter bots and their purposes vary from one to another. Some examples include: * @Betelgeuse_3 sends at-replies in response to tweets that include the phrase, "Beetlejuice, beetlejuice, beetlejuice". The tweets are sent in the voice of the lead character from the ''
Beetlejuice ''Beetlejuice'' is a 1988 American fantasy horror comedy film directed by Tim Burton, written by Michael McDowell, Larry Wilson, and Warren Skaaren, produced by The Geffen Company, distributed by Warner Bros., and starring Alec Baldwin, ...
'' film. * @CongressEdits and @parliamentedits posts whenever someone makes edits to Wikipedia from the
United States Congress The United States Congress is the legislature of the federal government of the United States. It is bicameral, composed of a lower body, the House of Representatives, and an upper body, the Senate. It meets in the U.S. Capitol in Washing ...
and
United Kingdom Parliament The Parliament of the United Kingdom is the supreme legislative body of the United Kingdom, the Crown Dependencies and the British Overseas Territories. It meets at the Palace of Westminster, London. It alone possesses legislative supremacy ...
IP addresses, respectively. @CongressEdits was suspended in 2018 while @parliamentedits is still running. * @DBZNappa replied with "WHAT!? NINE THOUSAND?" to anyone on Twitter that used the
internet meme An Internet meme, commonly known simply as a meme ( ), is an idea, behavior, style, or image that is spread via the Internet, often through social media platforms. What is considered a meme may vary across different communities on the Internet ...
phrase " over 9000." The account began in 2011, and was eventually suspended in 2015, most likely a victim of its own success. * @DearAssistant sends auto-reply tweets responding to complex queries in simple English by utilizing
Wolfram Alpha WolframAlpha ( ) is an answer engine developed by Wolfram Research. It answers factual queries by computing answers from externally sourced data. WolframAlpha was released on May 18, 2009 and is based on Wolfram's earlier product Wolfram Mathe ...
. * @DeepDrumpf is a
recurrent neural network A recurrent neural network (RNN) is a class of artificial neural networks where connections between nodes can create a cycle, allowing output from some nodes to affect subsequent input to the same nodes. This allows it to exhibit temporal dynamic ...
, created at
MIT The Massachusetts Institute of Technology (MIT) is a private land-grant research university in Cambridge, Massachusetts. Established in 1861, MIT has played a key role in the development of modern technology and science, and is one of the mo ...
, that releases tweets imitating
Donald Trump Donald John Trump (born June 14, 1946) is an American politician, media personality, and businessman who served as the 45th president of the United States from 2017 to 2021. Trump graduated from the Wharton School of the University of Pe ...
's speech patterns. It received its namesake from the term 'Donald
Drumpf Drumpf (alternately Drumpft) is a German surname that dates back to the 16th century. It is most commonly known as the likely predecessor to the family name of Donald Trump, businessman and 45th president of the United States. Talk show host and c ...
', popularized in the segment '
Donald Trump Donald John Trump (born June 14, 1946) is an American politician, media personality, and businessman who served as the 45th president of the United States from 2017 to 2021. Trump graduated from the Wharton School of the University of Pe ...
' from the show
Last Week Tonight with John Oliver ''Last Week Tonight with John Oliver'' (often abridged as ''Last Week Tonight'') is an American late-night talk and news satire television program hosted by comedian John Oliver. The half-hour-long show premiered in April 2014 on HBO. ''Last Wee ...
. * @DroptheIBot tweets the message, "People aren't illegal. Try saying 'undocumented immigrant' or 'unauthorized immigrant' instead" to Twitter users who have sent a tweet containing the phrase "illegal immigrant". It was created by American Fusion.net journalists Jorge Rivas and Patrick Hogan. * @everyword has tweeted every word of the English language. It started in 2007 and tweeted every thirty minutes until 2014. * @factbot1 was created by Eric Drass to illustrate what he believed to be a prevalent problem: that of people on the internet believing unsupported facts which accompany pictures. * @fuckeveryword was tweeting every word in the English language preceded by "fuck", but Twitter suspended it midway through operation because the account tweeted "fuck
niggers In the English language, the word ''nigger'' is an ethnic slur used against black people, especially African Americans. Starting in the late 1990s, references to ''nigger'' have been progressively replaced by the euphemism , notably in ca ...
". @fckeveryword was created after the suspension to resurrect the task, which it completed in 2020. * @Horse_ebooks was a bot that gained a following among people who found its tweets poetic. It has inspired various _ebooks-suffixed Twitter bots which use Markov text generators (or similar techniques) to create new tweets by mashing up the tweets of their owner. It went inactive following a brief promotion for Bear Stearns Bravo. * @infinite_scream tweets and auto-replies a 2-39 character scream. At least partially inspired by
Edvard Munch Edvard Munch ( , ; 12 December 1863 – 23 January 1944) was a Norwegian painter. His best known work, ''The Scream'' (1893), has become one of Western art's most iconic images. His childhood was overshadowed by illness, bereavement and the dr ...
's ''
The Scream ''The Scream'' is a composition created by Norwegian artist Edvard Munch in 1893. The agonized face in the painting has become one of the most iconic images of art, seen as symbolizing the anxiety of the human condition. Munch's work, including ...
'', it attracted attention from those distressed by the
Presidency of Donald Trump Donald Trump's tenure as the 45th president of the United States began with his inauguration on January 20, 2017, and ended on January 20, 2021. Trump, a Republican from New York City, took office following his Electoral College victory ...
and bad news. * @MetaphorMagnet is an AI bot that generates metaphorical insights using its knowledge-base of stereotypical properties and norms. A companion bot @MetaphorMirror pairs these metaphors to news tweets. Another companion bot, @BestOfBotWorlds, uses metaphor to generate faux-religious insights. *@Pentametron finds tweets incidentally written in
iambic pentameter Iambic pentameter () is a type of metric line used in traditional English poetry and verse drama. The term describes the rhythm, or meter, established by the words in that line; rhythm is measured in small groups of syllables called "feet". "Iambi ...
using the
CMU Pronouncing Dictionary The CMU Pronouncing Dictionary (also known as CMUdict) is an open-source pronouncing dictionary originally created by the Speech Group at Carnegie Mellon University (CMU) for use in speech recognition research. CMUdict provides a mapping orthograp ...
, pairs them into couplets using a
rhyming dictionary A rhyming dictionary is a specialized dictionary designed for use in writing poetry and lyrics. In a rhyming dictionary, words are categorized into equivalence classes that consist of words that rhyme with one another. They also typically suppor ...
, and retweets them as couplets into followers' feeds. * @RedScareBot tweets in the persona of
Joseph McCarthy Joseph Raymond McCarthy (November 14, 1908 – May 2, 1957) was an American politician who served as a Republican U.S. Senator from the state of Wisconsin from 1947 until his death in 1957. Beginning in 1950, McCarthy became the most visi ...
in response to Twitter posts mentioning "socialist", "communist", or "communism". * @tinycarebot promotes simple self care actions to its followers, such as remembering to look up from your screens, taking a break to go outside, and drink more water. It will also send a self care suggestion if you tweet directly at it.


Prevalence

In 2009, based on a study by
Sysomos Sysomos Inc. is a Toronto-based social media analytics company owned by Outside Insight market leaders Meltwater. History Sysomos was founded by Nilesh Bansal and Nick Koudas. The company is a spinoff of the University of Toronto research pro ...
, Twitter bots were estimated to create approximately 24% of tweets on Twitter. According to the company, there were 20 million, fewer than 5%, of accounts on Twitter that were fraudulent in 2013. In 2013, two Italian researchers calculated 10 percent of total accounts on Twitter were "bots" although other estimates have placed the figure even higher. One significant academic study in 2017 estimated that up to 15% of Twitter users were automated bot accounts. A 2020 estimate puts the figure at 15% of all accounts or around 48 million accounts.


Impact

The prevalence of Twitter bots coupled with the ability of some bots to give seemingly human responses has enabled these non-human accounts to garner widespread influence. The social implications these Twitter bots potentially have on human perception are sizeable according to a study published by the ScienceDirect Journal. Looking at the Computers as Social Actors (CASA) paradigm, the journal notes, "people exhibit remarkable social reactions to computers and other media, treating them as if they were real people or real places." The study concluded that Twitter bots were viewed as credible and competent in communication and interaction making them suitable for transmitting information in the social media sphere.


See also

*
Social bot A social bot, or also described as a social AI or social algorithm, is a software agent that communicates autonomously on social media. The messages (e.g. tweets) it distributes can be simple and operate in groups and various configurations with ...
*
Devumi Devumi was an American company which sold fake influence on social media. They were the first company punished by the United States government for selling followers and likes on social media. Overview Devumi sold more than 200 million fake followe ...


References


External links


Brexit bots
(''
New Scientist ''New Scientist'' is a magazine covering all aspects of science and technology. Based in London, it publishes weekly English-language editions in the United Kingdom, the United States and Australia. An editorially separate organisation publishe ...
'') {{Authority control Twitter services and applications Internet bots