The Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by
Philip B. Crosby
Philip Bayard "Phil" Crosby, (June 18, 1926 – August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.
Crosby initiated the Zero Defects program at the Martin Company. As the quali ...
first published in his book ''Quality is Free'' in 1979. The QMMG is used by a business or organization as a benchmark of how mature their processes are, and how well they are embedded in their culture, with respect to service or product quality management.
The QMMG is credited with being the precursor maturity model for the
Capability Maturity Model The Capability Maturity Model (CMM) is a development model created in 1986 after a study of data collected from organizations that contracted with the U.S. Department of Defense, who funded the research. The term "maturity" relates to the degree of ...
(CMM) created a decade later that also has five levels of maturity.
[
]
The Quality Management Maturity Grid describes 5 maturity levels through which an organization or business will go through:
#Uncertainty
#Awakening
#Enlightenment
#Wisdom
#Certainty
See also
*
Capability Maturity Model Integration
Capability Maturity Model Integration (CMMI) is a process level improvement training and appraisal program. Administered by the CMMI Institute, a subsidiary of ISACA, it was developed at Carnegie Mellon University (CMU). It is required by many ...
*
Capability Maturity Model The Capability Maturity Model (CMM) is a development model created in 1986 after a study of data collected from organizations that contracted with the U.S. Department of Defense, who funded the research. The term "maturity" relates to the degree of ...
Footnotes
{{Reflist
Quality management