Noble Systems Corporation (NSC) was a privately held company based in Atlanta, Georgia, which developed

call center A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. ...

technology, including outbound dialing systems for collections and inbound call management systems for

customer relationship management Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a ra ...

(CRM).

Corporation history

Noble Systems Corporation, headquartered in

Atlanta, Georgia Atlanta ( ) is the capital and most populous city of the U.S. state of Georgia. It is the seat of Fulton County, the most populous county in Georgia, but its territory falls in both Fulton and DeKalb counties. With a population of 498,715 ...

, was established in 1989. In November 2007, Noble Systems acquired Amcat, Amcat UK Ltd, and Amcat Germany GmbH. In 2009, Noble Systems acquired assets of the TouchStar Software Corporation, including the TouchStar brand and all intellectual properties, as well as TDI (formerly Teledirect) including the Liberation brand and product line and associated intellectual properties. This included the Digisoft line of products, including eTelescript. In October 2011, Noble Systems acquired Open Wave, a

Workforce Management Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human ...

(WFM) software and solutions specialist. In March 2018, Noble Systems acquired FidoTrack, one of the leading providers of Cloud

Gamification Gamification is the strategic attempt to enhance systems, services, organizations, and activities by creating similar experiences to those experienced when playing games in order to motivate and engage users. This is generally accomplished thro ...

software and services for call centers. In 2021, the company merged with

Aspect Software Alvaria, Inc. formerly Aspect Software, is an American multinational software company that sells call center and customer experience(CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts. In 2021, A ...

to form Alvaria. At the time of its merger, Noble Systems had about 500 employees globally, including regional U.S. offices and international offices in the UK,

Australia Australia, officially the Commonwealth of Australia, is a Sovereign state, sovereign country comprising the mainland of the Australia (continent), Australian continent, the island of Tasmania, and numerous List of islands of Australia, sma ...

, and the

Philippines The Philippines (; fil, Pilipinas, links=no), officially the Republic of the Philippines ( fil, Republika ng Pilipinas, links=no), * bik, Republika kan Filipinas * ceb, Republika sa Pilipinas * cbk, República de Filipinas * hil, Republ ...

Products

The flagship Noble Enterprise Solution suite consisted of hardware and software components for

computer telephony Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop ...

and contact center management applications. Noble Systems provided products for predictive dialing, ACD, blended communications, custom scripting, on-screen reporting, agent monitoring, and resource management. Its products included omnichannel voice and non-voice (email, SMS, web), IVR, recording, workforce management and employee engagement, and robotic process automation (RPA) and artificial intelligence (AI) tools with data analytics and real-time and post-call speech analytics. The suite was offered in both premises-based and

Communication as a service Cloud computing is the on-demand availability of computer system resources, especially data storage (cloud storage) and computing power, without direct active management by the user. Large clouds often have functions distributed over multip ...

(CaaS) cloud configurations.

References

{{Reflist 2021 mergers and acquisitions Defunct technology companies of the United States Companies based in Atlanta Technology companies established in 1989 Technology companies disestablished in 2021 Privately held companies based in Georgia (U.S. state)