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Workforce Management
Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. Workforce management provides a common set of performance-based tools and software to support corporate management, front-line supervisors, store managers and workers across manufacturing, distribution, transportation, and retail operations. It is sometimes referred to as HRM systems, or Workforce asset management, or part of ERP systems. Definition As workforce management has developed from a traditional approach of staff scheduling to improve time management, it has become more integrated and demand-oriented to optimize the scheduling of staff. Besides the two core aspects of demand-orientation a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Human Resources
Human resources (HR) is the set of people who make up the workforce of an organization, business sector, industry, or economy. A narrower concept is human capital, the knowledge and skills which the individuals command. Similar terms include manpower, Labour (human activity), labor, personnel, associates or simply: people. The Human Resources department (HR department) of an organization performs human resource management, overseeing various aspects of employment, such as compliance with labor law and employment standards, job interview, interviewing and selection, performance management, administration of Employee benefits, organizing of employee files with the required documents for future reference, and some aspects of recruitment (also known as talent acquisition) and employee offboarding. They serve as the link between an organization's management and its employees. The duties include planning, recruitment and selection process, posting job ads, evaluating the performance ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Timesheet
A timesheet (or time sheet) is a method for recording the amount of a worker's time spent on each job. Traditionally a sheet of paper with the data arranged in tabular format, a timesheet is now often a digital document or spreadsheet. The time cards stamped by time clocks can serve as a timesheet or provide the data to fill one. These, too, are now often digital. Timesheets came into use in the 19th century as time books. To record time in a more granular fashion, time-tracking software may be used. Use Originally developed for an employer to calculate payroll, a timesheet can also be used for management accounting. Timesheets may track the start and end times of tasks or just the duration. It may contain a detailed breakdown of tasks accomplished throughout the project or program. This information may be used for payroll, client billing, and increasingly for project costing, estimation, tracking, and management. Some companies provide web-based timesheet software or services ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Employee Scheduling Software
Employee scheduling software automates the process of creating and maintaining a schedule. Automating the scheduling of employees increases productivity and allows organizations with hourly workforces to re-allocate resources to non-scheduling activities. Such software will usually track vacation time, sick time, compensation time, and alert when there are conflicts. As scheduling data is accumulated over time, it may be extracted for payroll or to analyze past activity. Although employee scheduling software may or may not make optimization decisions, it does manage and coordinate the tasks. Today's employee scheduling software often includes mobile applications. Mobile scheduling further increased scheduling productivity and eliminated inefficient scheduling steps. It may also include functionality including applicant tracking and on-boarding, time and attendance, and automatic limits on overtime. Such functionality can help organizations with issues like employee retention, comp ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Workforce Optimization
Workforce optimization (WFO) is a business strategy that integrates business performance considerations with workforce management. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staffing. It is used by call centers to improve workforce management and agent performance. Description Workforce optimization uses all aspects of the complete workforce management life-cycle and provides key insights into how its workforce is performing, with a focus on customer experience. Workforce optimization includes automating entire processes, making key data more visible to support better decision-making, ensuring compliance on relevant legislation and solving business problems related to staff. It is used by contact centers to make convenient communication with customers, such as text messaging support. The strategy ties together the human resources, operations and IT departments of a business. Workforce optimization m ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Time Tracking Software
Time-tracking software is a category of computer software that allows its employees to record time spent on tasks or projects. The software is used in many industries, including those who employ freelancers and hourly workers. It is also used by professionals who bill their customers by the hour. These include lawyers, freelancers and accountants. The time-tracking software tool can be used stand-alone or integrated with other applications like project management software, customer support and accounting. Time tracking software is the electronic version of the traditional paper timesheet. Aside from timesheet software, time-tracking software also includes time-recording software, which uses user activity monitoring (UAM) to record the activities performed on a computer and the time spent on each project and task. Types of time-tracking software ; Timesheet : Allows users to manually enter time spent on tasks. ; Time-tracking/recording : Automatically records activities perform ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Time And Attendance
Time and attendance systems (TNA) are used to track and monitor when employees start and stop work. A time and attendance system enables an employer to monitor their employees working hours and late arrivals, early departures, time taken on breaks and absenteeism. It also helps to control labor costs by reducing over-payments, which are often caused by paying employees for time that are not working, and eliminates transcription error, interpretation error and intentional error. TNA systems can also be used to ensure compliance with labor regulations regarding proof of attendance. Manual systems Traditionally manual systems were used that rely on paper cards which have times stamped onto them using a time stamping machine. Such machines were used for over a century but have since been phased out and replaced with cheaper automated systems which eliminate the need for payroll staff to manually input employee hours. Automated systems Modern automated time and attendance systems ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Strategic Service Management
Strategic service management (SSM) is a business strategy that aims to optimize the post-sales service that a company provides, by synchronizing service parts and resources forecasting, service partners, workforce technicians, and service pricing. Benefits of strategic service management can include: *Increased revenue through the servicing of manufactured products that may be experiencing decreased sales *Increased customer loyalty through improved post-sale service performance *Heightened asset accountability and tracking *Increased worker productivity *More knowledgeable workers to prevent common mistakes Using strategic service management, Avaya reduced service parts inventory from $250 million to $160 million, Sun Microsystems saved $40 million in the first year, and Dell grew service revenues over 20% in one year. See also * Command center * Field service management * Service parts pricing * Spare parts management * Workforce management Workforce management (WFM) is an i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Project Management
Project management is the process of leading the work of a team to achieve all project goals within the given constraints. This information is usually described in project documentation, created at the beginning of the development process. The primary constraints are scope, time, and budget. The secondary challenge is to optimize the allocation of necessary inputs and apply them to meet pre-defined objectives. The objective of project management is to produce a complete project which complies with the client's objectives. In many cases, the objective of project management is also to shape or reform the client's brief to feasibly address the client's objectives. Once the client's objectives are clearly established, they should influence all decisions made by other people involved in the project – for example, project managers, designers, contractors, and subcontractors. Ill-defined or too tightly prescribed project management objectives are detrimental to decision-maki ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Project Workforce Management
Project workforce management is the practice of combining the coordination of all logistic elements of a project through a single software application (or workflow engine). This includes planning and tracking of schedules and mileposts, cost and revenue, resource allocation, as well as overall management of these project elements. Efficiency is improved by eliminating manual processes, like spreadsheet tracking to monitor project progress. It also allows for at-a-glance status updates and ideally integrates with existing legacy applications in order to unify ongoing projects, enterprise resource planning (ERP) and broader organizational goals. There are a lot of logistic elements in a project. Different team members are responsible for managing each element and often, the organisation may have a mechanism to manage some logistic areas as well. By coordinating these various components of project management, workforce management and financials through a single solution, the process o ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Meeting Scheduling Tool
Appointment scheduling software or meeting scheduling tools allows businesses and professionals to manage appointments and bookings. This type of software is also known as appointment booking software and online booking software. Types of software Customer appointment management scheduling software falls under two categories: desktop applications and web-based systems (also known as software as a service or cloud-based systems). Note that many cloud-based software providers offer desktop and web-based appointment scheduling services. Desktop Desktop applications are programs that are usually licensed and installed on end-user maintained computer hardware. Such programs are generally very robust in terms of features and reporting, and can often be customized, but one downside is that desktop applications often do not have an online portal for staff or customer access. As well, installed applications may require ongoing maintenance, support, and upgrading by the end-user. We ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Medical Outsourcing
Medical outsourcing is a business process used by organizations like hospitals, nursing homes, and healthcare provider practices to obtain physician, nursing, healthcare technician, or other services in a managed services model. Physicians Outsourcing of emergency department physicians, as well as radiologists and anesthesiologists in operating rooms, grew rapidly in the United States in the 2000s due a combination of several economic forces, and medical staffing companies developed niche expertise in various medical specialties. Since 2008 a number of Swedish hospitals have used teleradiology services to outsource their emergency night-time radiology to Australia where daytime staff cover Swedish nighttime patients. Physician outsourcing has led to an increase in the number of people who received catastrophically large medical bills due to the outsourced physicians billing at out of network rates. A doctor in Tampa Bay claimed in 2015 that an emergency department she was staffin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
