James C. Spohrer (born c. 1956) is a

computer scientist A computer scientist is a person who is trained in the academic study of computer science. Computer scientists typically work on the theoretical side of computation, as opposed to the hardware side on which computer engineers mainly focus (al ...

best known for having led the development of a new ''science of service systems'', often known as

service science, management and engineering Service science, management, and engineering (SSME) is a term introduced by IBM to describe an interdisciplinary approach to the study and innovation of service systems. More precisely, SSME has been defined as the application of science, managem ...

. In spring 2017, Spohrer was named a
Director, Cognitive OpenTech for IBM
From 2009 through 2016, he had been the Director of IBM Global University Programs Worldwide. Between 2003 and 2009, he was the Director of Almaden Services Research with IBM at the

IBM Almaden Research Center IBM Research is the research and development division for IBM, an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. IBM Research is the largest industrial research or ...

. He was an advocate of the

initiative across companies, governments and academics. His research group received IBM awards for modeling customers and mapping global service systems including performance measures, costing and pricing of complex, inter-organizational service projects, analytics and information service innovations, process improvement methods, and innovation foresight methods, amongst others. He works with service research pioneers from diverse academic disciplines and he advocates for Service Science, Management, Engineering, and Design (SSMED) as an integrative framework for global competency development, economic development, and advancement of science. Spohrer was the Chief Technology Officer for IBM Venture Capital Relations between 2000 and 2002. He was a Distinguished Scientist in Learning Research at

Apple Computer Apple Inc. is an American multinational technology company headquartered in Cupertino, California, United States. Apple is the largest technology company by revenue (totaling in 2021) and, as of June 2022, is the world's biggest company b ...

between 1989 and 1998, where he was
co-inventor receiving 9 patents
Spohrer received a Ph.D. in Computer Science/Artificial Intelligence from Yale University in 1988. He graduated with a B.S. in physics from MIT in 1978. Spohrer attended

Hampden Academy Hampden Academy is a public high school located at 89 Western Avenue in Hampden, Maine, United States. The school is a part of Regional School Unit #22 (R.S.U. 22), with approximately 708 students from Hampden, Newburgh, Frankfort and Winterpo ...

from 1970 to 1974 while growing up in

Newburgh, Maine Newburgh is a town in Penobscot County, Maine, United States. The population was 1,595 at the time of the 2020 census. Geography According to the United States Census Bureau, the town has a total area of , of which, of it is land and is water ...

, where his teachers included

Stephen King Stephen Edwin King (born September 21, 1947) is an American author of horror, supernatural fiction, suspense, crime, science-fiction, and fantasy novels. Described as the "King of Horror", a play on his surname and a reference to his high s ...

Smarter Planet

In 2009, Spohrer was one of the leaders of th
IBM Smarter Planet University Jam

Service Science, Management, Engineering and Design

Spohrer has been a co-editor on a book series on Service Science: Research and Innovations in the Service Economy, including:
''The Science of Service Systems''
(2011)
available electronically

''Service Systems Implementation''
(2011)
available electronically

''Handbook of Service Science''
(2010
available electronically
Spohrer was lead author in a call for a new "science of service systems
published in ''IEEE Computer'' in 2007
An early tie between the service science and systems science communities was established by Spohrer in an address titled "Why the world needs more systems thinkers focused on service systems
at the ISSS 2005 meeting in Cancun

Publications

* James C. Spohrer, "Today's Jobs Demand an Updated College Education", ''Huffington Post'', October 27, 2010 http://www.huffingtonpost.com/jim-spohrer/todays-jobs-demand-an-upd_b_774244.html * Jim Spohrer, Paul P. Maglio, John Bailey, and Daniel Gruhl. 2007. "Steps Toward a Science of Service Systems." ''Computer'' 40 (1) (January): 71–77. . * Partial lists of research publications by James C. Spohrer can be foun
on academia.edu
an

References

External links

Jim Spohrer blog on Service Science Research and Education at service-science.info
{{DEFAULTSORT:Spohrer, Jim 1950s births Living people American computer scientists People from Penobscot County, Maine Yale University alumni MIT Department of Physics alumni Open source advocates Hampden Academy alumni