EN 16114 "Management consultancy services" is a standard published by the

European Committee for Standardization The European Committee for Standardization (CEN, french: Comité Européen de Normalisation) is a public standards organization whose mission is to foster the economy of the European Single Market and the wider European continent in global t ...

(CEN) on September 28, 2011. It focuses on the providing of

management consulting Management consulting is the practice of providing consulting services to organizations to improve their performance or in any way to assist in achieving organizational objectives. Organizations may draw upon the services of management consultan ...

services by management consultancy service providers (MCSPs).

Description

This standard was developed by CEN project committee CEN/PC 381. The group started work on EN 16114 on 8 and 9 September 2008 in

Milan Milan ( , , Lombard: ; it, Milano ) is a city in northern Italy, capital of Lombardy, and the second-most populous city proper in Italy after Rome. The city proper has a population of about 1.4 million, while its metropolitan city h ...

at the offices of APCO and the Italian standardization body ( UNI), managed with the technical secretariat of UNI. Three years later, the standard was first presented on November 9, 2011 at an event in

Brussels Brussels (french: Bruxelles or ; nl, Brussel ), officially the Brussels-Capital Region (All text and all but one graphic show the English name as Brussels-Capital Region.) (french: link=no, Région de Bruxelles-Capitale; nl, link=no, Bruss ...

at the headquarters of CEN and

European Committee for Electrotechnical Standardization CENELEC (french: Comité Européen de Normalisation Électrotechnique; en, European Committee for Electrotechnical Standardization) is responsible for European standardization in the area of electrical engineering. Together with ETSI (telecom ...

(CENELEC) in the presence of representatives from the

European Union The European Union (EU) is a supranational political and economic union of member states that are located primarily in Europe. The union has a total area of and an estimated total population of about 447million. The EU has often been de ...

and the

International Council of Management Consulting Institutes The International Council of Management Consulting Institutes (ICMCI) has since 1987 been the professional body worldwide for management consultants. ICMCI since 2013 is called CMC-Global. It exists to: * Elevate the standards of the certified ...

(ICMCI) and the European Federation of Management Consultancies Associations (FEACO). Subsequently, in the year 2016, the CEN has turned the PC 381 (Project Committee) born to the design of the standard EN 16114, in TC 381 (Technical Committee) permanent regulatory committee for the sector Management Consultancy Services. Following the publication of EN ISO 20700, the EN 16114 standard was withdrawn by CEN on September 5, 2018.

Main requirements of the standard

The EN 16114 adopt the following structure: * 1 Purpose * 2 Normative references * 3 Terms and definitions * 4 Principles * 5 Offering * 6 Execution * 7 Closure

Features

The European standard provides guidance for the effective provision of management consulting services. The standard is applicable to all MCSPs in both the public and private sectors. The standard applies to any type of assignment of management for any type of customer advice. It does not place any obligation to the customer. The standard provides recommendations for the conduct of management consulting services, including: * The legal and ethical issues (point 4); * Management, communication and evaluation (step 4); *

Customer relations Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a ra ...

(point 4); * Proposal and agreement (paragraph 5); * Planning and execution (point 6); * Closure (item 7). The standard is independent of other regulatory or regulatory documents, such as: * of small business support provision (see CEN/TS 99001); * management systems for quality (see EN

ISO 9001 The ISO 9000 family is a set of five quality management systems (QMS) standards that help organizations ensure they meet customer and other stakeholder needs within statutory and regulatory requirements related to a product or service. ISO ...

); * public contracts (see the Public Procurement Directive 2004/18/EC). The rule does not impose or interfere with any contractual obligations or

intellectual property Intellectual property (IP) is a category of property that includes intangible creations of the human intellect. There are many types of intellectual property, and some countries recognize more than others. The best-known types are patents, cop ...

rights. Furthermore, it does not require or imply the need for third-party certification. It is not intended for certification, regulatory or contractual use, and is not intended nor designed to be used as a basis for personal or organizational status. Since 2011, the EN 16114 standard has been the main reference for the profession of Management Consultant.

History

References

External links