The Department of Customer Service is a

department Department may refer to: * Departmentalization, division of a larger organization into parts with specific responsibility Government and military *Department (administrative division), a geographical and administrative division within a country, ...

of the

New South Wales Government The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales. It is currently held by a coalition of the Liberal Party and the National Party. The Governmen ...

that functions as a

service provider A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations. Although a service provider can be a sub-unit of the organization t ...

to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, and land and property administration of the government in

New South Wales ) , nickname = , image_map = New South Wales in Australia.svg , map_caption = Location of New South Wales in AustraliaCoordinates: , subdivision_type = Country , subdivision_name = Australia , established_title = Before federation , es ...

Australia Australia, officially the Commonwealth of Australia, is a Sovereign state, sovereign country comprising the mainland of the Australia (continent), Australian continent, the island of Tasmania, and numerous List of islands of Australia, sma ...

. The department was established with effect from 1 July 2019 and assumed most functions from the preceding Department of Finance, Service and Innovation, as well as a number of functions from other department functions and several agencies.

Structure

The Department is the lead agency in the Customer Service

cluster may refer to: Science and technology Astronomy * Cluster (spacecraft), constellation of four European Space Agency spacecraft * Asteroid cluster, a small asteroid family * Cluster II (spacecraft), a European Space Agency mission to study t ...

, led by

Secretary A secretary, administrative professional, administrative assistant, executive assistant, administrative officer, administrative support specialist, clerk, military assistant, management assistant, office secretary, or personal assistant is a w ...

, presently Emma Hogan, who reports to the ministers listed below.

Ministers

The following ministers are responsible for the administration of the department and its agencies: *

Minister for Customer Service and Digital Government The Minister for Customer Service and Digital Government is a minister in the Government of New South Wales responsible for administering legislation and policy in relation to the state's revenues, consumer affairs regulations, innovation poli ...

, presently The Hon.

Victor Dominello Victor Michael Dominello (born 30 July 1967 in Ryde, New South Wales, Ryde, New South Wales), is an Australian politician who has been the Government of New South Wales, New South Wales Minister for Customer Service (New South Wales), Minister ...

* Minister for Small Business and the

Minister for Fair Trading The Minister for Better Regulation and Fair Trading is a minister in the Government of New South Wales responsible for administering legislation and policy in relation to consumer affairs and SafeWork regulation in New South Wales, Australia. ...

, presently The Hon.

Eleni Petinos Eleni Marie Petinos is an Australian state politician in New South Wales. She served as the Minister for Small Business and the Minister for Fair Trading in the Perrottet ministry from December 2021 until her service was ceased on 31 July 2022 ...

. Ultimately, the ministers are responsible to the

Parliament of New South Wales The Parliament of New South Wales is a bicameral legislature in the Australian state of New South Wales (NSW), consisting of the New South Wales Legislative Assembly (lower house) and the New South Wales Legislative Council (upper house). Eac ...

Agencies

The following agencies are included in the Customer Service cluster, administered by the Department: * Architects Registration Board * Behavioural Insights Unit * Board of Surveying and Spatial Information * Building Professionals Board * Cyber Security NSW * Data Analytics Centre *

Geographical Names Board of New South Wales The Geographical Names Board of New South Wales, a statutory authority of the Department of Customer Service in the Government of New South Wales, is the official body for naming and recording details of places and geographical names in the sta ...

* Greyhound Welfare and Integrity Commission * Information and Privacy Commission NSW * Innovation NSW *

Liquor & Gaming NSW Liquor & Gaming NSW is an agency of the Government of New South Wales, that is part of the Customer Service cluster. Liquor and Gaming NSW is responsible for the development, implementation and integrity of the regulatory framework for liquor s ...

NSW Fair Trading NSW Fair Trading is a division of the New South Wales State Government's Department of Customer Service in Australia. The division's focus is to create a fair, safe and equitable marketplace in New South Wales. It investigates allegations of u ...

* NSW Registry of Births, Deaths and Marriages * NSW Telco Authority *

Office of the Registrar General An office is a space where an organization's employees perform administrative work in order to support and realize objects and goals of the organization. The word "office" may also denote a position within an organization with specific dut ...

(to monitor and enforce performance of the

NSW Land Registry Services NSW Land Registry Services (NSW LRS) is the business name of Australian Registry Investments (ARI), the operator of land titling and registry services in the Australian state of New South Wales. It is responsible for the state's land titles and ...

) * Professional Standards Authority * Revenue NSW * SafeWork NSW *

Service NSW Service NSW is a New South Wales Government executive agency within the Department of Customer Service that provides a one-stop access to government services via online, phone or in-person at its service centres. The agency is the single point ...

State Insurance Regulatory Authority State may refer to: Arts, entertainment, and media Literature * ''State Magazine'', a monthly magazine published by the U.S. Department of State * ''The State'' (newspaper), a daily newspaper in Columbia, South Carolina, United States * ''Our S ...

(SIRA) * Subsidence Advisory NSW *

Waste Assets Management Corporation Waste (or wastes) are unwanted or unusable materials. Waste is any substance discarded after primary use, or is worthless, defective and of no use. A by-product, by contrast is a joint product of relatively minor economic value. A waste prod ...

Priorities

History

The department was established with effect from 1 July 2019 and assumed most of the functions of the former Department of Finance, Services and Innovation that was dissolved on the same date, as well as some functions from the

New South Wales Treasury The Treasury of New South Wales, branded NSW Treasury, a department of the New South Wales Government, is responsible for state financial management policy and reporting, and providing advice to the government on economic conditions and issues ...

and the Department of Premier and Cabinet. The department also incorporated

, the Data Analytics Centre, and the NSW Registry of Births, Deaths and Marriages.

References

External links

*
Service NSW website
{{New South Wales Government Departments

Customer Service Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that ...

2019 establishments in Australia Economy of New South Wales