RLDatix is a global

enterprise software Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations include businesses, schools, interest-based user groups, ...

company offering software and services tailored to

healthcare Health care or healthcare is the improvement of health via the prevention, diagnosis, treatment, amelioration or cure of disease, illness, injury, and other physical and mental impairments in people. Health care is delivered by health profe ...

organizations. The technology platform is designed to support hospitals and other providers with risk mitigation, regulatory compliance, and

workforce management Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human ...

resources. The RLDatix suite includes tools for incident reporting, maintaining risk registers, handling complaints,

claims Claim may refer to: * Claim (legal) * Claim of Right Act 1689 * Claims-based identity * Claim (philosophy) * Land claim * A ''main contention'', see conclusion of law * Patent claim * The assertion of a proposition; see Douglas N. Walton * A righ ...

, requests for information, and facilitating safety alerts.

History

Datix

Founded in 1986, Datix produced web-based incident reporting and risk management software for healthcare and adjacent industries. Datix technology was adopted by organizations like the National Health Service (NHS) and

United States Department of Defense The United States Department of Defense (DoD, USDOD or DOD) is an executive branch department of the federal government charged with coordinating and supervising all agencies and functions of the government directly related to national secu ...

to manage event reporting. The software suite has been used by hospitals, paramedics, and social organizations to manage risk and monitor

quality of care Quality may refer to: Concepts *Quality (business), the ''non-inferiority'' or ''superiority'' of something *Quality (philosophy), an attribute or a property *Quality (physics), in response theory *Energy quality, used in various science discipli ...

RL Solutions

Founded in 1997, RL Solutions was a healthcare software company that provided resources for managing risk, infection prevention, patient feedback, and overall healthcare quality and patient experience.

Merger

In July 2018, Datix Limited and RL Solutions announced a merger of the two organizations—the resulting company was named RLDatix. With clients in 19 countries globally, this partnership established RLDatix as one of the world’s largest software companies focused on healthcare safety and quality management. Today, RLDatix's European

head office Headquarters (commonly referred to as HQ) denotes the location where most, if not all, of the important functions of an organization are coordinated. In the United States, the corporate headquarters represents the entity at the center or the top ...

sits in

London London is the capital and largest city of England and the United Kingdom, with a population of just under 9 million. It stands on the River Thames in south-east England at the head of a estuary down to the North Sea, and has been a majo ...

, with North American operations headquartered in

Chicago (''City in a Garden''); I Will , image_map = , map_caption = Interactive Map of Chicago , coordinates = , coordinates_footnotes = , subdivision_type = Country , subdivision_name ...

. The company has additional locations in

Frankfurt Frankfurt, officially Frankfurt am Main (; Hessian: , "Frank ford on the Main"), is the most populous city in the German state of Hesse. Its 791,000 inhabitants as of 2022 make it the fifth-most populous city in Germany. Located on its na ...

Melbourne Melbourne ( ; Boonwurrung/Woiwurrung: ''Narrm'' or ''Naarm'') is the capital and most populous city of the Australian state of Victoria, and the second-most populous city in both Australia and Oceania. Its name generally refers to a met ...

Riyadh Riyadh (, ar, الرياض, 'ar-Riyāḍ, lit.: 'The Gardens' Najdi pronunciation: ), formerly known as Hajr al-Yamamah, is the capital and largest city of Saudi Arabia. It is also the capital of the Riyadh Province and the centre of the R ...

Stockholm Stockholm () is the Capital city, capital and List of urban areas in Sweden by population, largest city of Sweden as well as the List of urban areas in the Nordic countries, largest urban area in Scandinavia. Approximately 980,000 people liv ...

, and

Toronto Toronto ( ; or ) is the capital city of the Canadian province of Ontario. With a recorded population of 2,794,356 in 2021, it is the most populous city in Canada and the fourth most populous city in North America. The city is the ancho ...

and additional partners in the

Middle East The Middle East ( ar, الشرق الأوسط, ISO 233: ) is a geopolitical region commonly encompassing Arabian Peninsula, Arabia (including the Arabian Peninsula and Bahrain), Anatolia, Asia Minor (Asian part of Turkey except Hatay Pro ...

Australia Australia, officially the Commonwealth of Australia, is a Sovereign state, sovereign country comprising the mainland of the Australia (continent), Australian continent, the island of Tasmania, and numerous List of islands of Australia, sma ...

, and

New Zealand New Zealand ( mi, Aotearoa ) is an island country in the southwestern Pacific Ocean. It consists of two main landmasses—the North Island () and the South Island ()—and over 700 smaller islands. It is the sixth-largest island count ...

Products, services and support

RLDatix offers an enterprise suite of healthcare resources. These tools are designed to support patients, providers, payers, insurers, and government agencies. RLDatix applications focus on the areas of compliance, governance, and risk, along with related consultancy and technical services.

Compliance

* Accreditation and Regulatory Management Software * OneSOURCE Manufacturer’s Guidelines * Policy Management

Governance

* Contract Management * Credentialing * Payer Enrollment * Peer Review * Peer Support

Risk

* CANDOR * Claims * Clinical Surveillance * Event Analysis * Event Reporting * Feedback * Enterprise Risk Manager * Safety Huddles * Patient Satisfaction Surveys

Workforce Management

* Optima Staff Scheduling * SafeCare Demand-Based Scheduling * Loop Communication App

Services

* Community Support * Data Export * Integration * Server Migrations (for

on-premises software On-premises software (abbreviated to on-prem, and incorrectly referred to as on-premise) is installed and runs on computers on the premises of the person or organization using the software, rather than at a remote facility such as a server farm ...

customers) * Software Updates * Strategic Advisory * Success Plans * Training * Health Checks — system utilization assessments

Acquisitions

* 2019: iContracts — policy management * 2019: Quantros Safety Suite — patient safety * 2020: Transparent Health Consulting — communication and patient safety resolution providers * 2020: OneSOURCE — healthcare medical equipment SaaS database * 2020: Verge Health – credentialing * 2021: Ecteon — contract management * 2021: Allocate Software —

human capital management Humans (''Homo sapiens'') are the most abundant and widespread species of primate, characterized by bipedalism and exceptional cognitive skills due to a large and complex brain. This has enabled the development of advanced tools, culture, an ...

* 2022: Galen Healthcare Solutions — implementation, optimization, data migration and archival solutions for

health information technology Health information technology (HIT) is health technology, particularly information technology, applied to health and health care. It supports health information management across computerized systems and the health information exchange, secure ex ...

(HIT) systems * Quality Compliance Systems (QCS) — regulatory compliance and

quality assurance Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to ensure that the product(s) delivered to customer(s) meet with the contractual and other agreed upon performance, design ...

management * 2022: Porzio Life Sciences — compliance

References

{{Health software Electronic health record software companies Private providers of NHS services British companies established in 1986 1986 establishments in England