CTF, Service Research Center is a multidisciplinary research center focusing on
service management
Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service- ...
and value creation through service, and is a part of
Karlstad University
Karlstad University (Swedish ''Karlstads universitet'') is a state university in Karlstad, Sweden. It was originally established as the Karlstad campus of the University of Gothenburg in 1967, and this campus became an independent university c ...
in Sweden.
CTF was established in 1986 and recently celebrated its 30 anniversary. CTF has more than 60 researchers and doctoral students from multiple disciplines, such as
business administration
Business administration, also known as business management, is the administration of a commercial enterprise. It includes all aspects of overseeing and supervising the business operations of an organization. From the point of view of management ...
,
psychology
Psychology is the scientific study of mind and behavior. Psychology includes the study of conscious and unconscious phenomena, including feelings and thoughts. It is an academic discipline of immense scope, crossing the boundaries betwe ...
, and work life sciences, involved in both research and in undergraduate and graduate education. The research at CTF is organized in four major themes: Service Management, Service Innovation, Service Experience and Transformative Service Research.
CTF's operations are led by a Director Per Kristensson, supported by a management committee.
CTF currently has four visiting professors whose professorships are funded by Anne-Marie and Gustaf Ander Foundation for Media Research:
[https://www.kau.se/en/ctf/external-relations/collaborations/partners-and-networks/visiting-professors-and-guest]
* Ruth Bolton, Arizona State University
* Thorsten Gruber, Loughborough University
* Joann Peck, Wisconsin School of Business, University of Wisconsin-Madison
*
Stephen Vargo, University of Hawaii at Manoa
References
Links
"CTF Webpages"
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Research institutes in Sweden