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CTF Service Research Center
CTF, Service Research Center is a multidisciplinary research center focusing on service management and value creation through service, and is a part of Karlstad University in Sweden. CTF was established in 1986 and recently celebrated its 30 anniversary. CTF has more than 60 researchers and doctoral students from multiple disciplines, such as business administration, psychology Psychology is the scientific study of mind and behavior. Psychology includes the study of conscious and unconscious phenomena, including feelings and thoughts. It is an academic discipline of immense scope, crossing the boundaries betwe ..., and work life sciences, involved in both research and in undergraduate and graduate education. The research at CTF is organized in four major themes: Service Management, Service Innovation, Service Experience and Transformative Service Research. CTF's operations are led by a Director Per Kristensson, supported by a management committee. CTF currently has fo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Management
Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain. Among typical manufacturers, post-sale services (maintenance, repair, and parts) account for less than 20% of revenue. But among the most innovative companies in service, those same activities often generate more than 50% of the profits. Benefits The ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Karlstad University
Karlstad University (Swedish ''Karlstads universitet'') is a state university in Karlstad, Sweden. It was originally established as the Karlstad campus of the University of Gothenburg in 1967, and this campus became an independent university college in 1977 which was granted full university status in 1999 by the Government of Sweden. The university has about 40 educational programmes, 30 programme extensions and 900 courses within humanities, social studies, science, technology, teaching, health care and arts. As of today, it has approximately 16,000 students and 1,200 employees. Its university press is named Karlstad University Press. The current Rector is Johan Sterte. CTF Service Research Center (Swedish ''Centrum för tjänsteforskning'') at Karlstad University is one of the world's leading research centers focusing on service management and value creation through service. On March 26, 2009, the faculty of Economics, communication and IT formeKarlstad Business School(Swedi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Business Administration
Business administration, also known as business management, is the administration of a commercial enterprise. It includes all aspects of overseeing and supervising the business operations of an organization. From the point of view of management and leadership, it also covers fields that include office building administration, accounting, finance, designing, development, quality assurance, data analysis, sales, project management, information-technology management, research and development, and marketing. Overview The administration of a business includes the performance or management of business operations and decision-making, as well as the efficient organization of people and other resources to direct activities towards common goals and objectives. In general, "administration" refers to the broader management function, including the associated finance, personnel and MIS services. Administration can refer to the bureaucratic or operational performance of routine of ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Psychology
Psychology is the scientific study of mind and behavior. Psychology includes the study of conscious and unconscious phenomena, including feelings and thoughts. It is an academic discipline of immense scope, crossing the boundaries between the natural and social sciences. Psychologists seek an understanding of the emergent properties of brains, linking the discipline to neuroscience. As social scientists, psychologists aim to understand the behavior of individuals and groups.Fernald LD (2008)''Psychology: Six perspectives'' (pp.12–15). Thousand Oaks, CA: Sage Publications.Hockenbury & Hockenbury. Psychology. Worth Publishers, 2010. Ψ (''psi''), the first letter of the Greek word ''psyche'' from which the term psychology is derived (see below), is commonly associated with the science. A professional practitioner or researcher involved in the discipline is called a psychologist. Some psychologists can also be classified as behavioral or cognitive scientists. Some psyc ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Stephen Vargo
Stephen L. Vargo is an American academic in the field of marketing, currently serving as a professor at the University of Oklahoma. Background Vargo has an MS degree in social psychology and a PhD in Marketing. He has previously worked or taught at the University of Maryland, the University of California Riverside, the University of Cambridge, the University of Auckland, Karlstad University, and the University of Hawai'i. Career Research Vargo’s primary areas of research are marketing theory and thought, service dominant logic (marketing), and consumers’ evaluative reference scales. He has had articles published in the ''Journal of Marketing'', the ''Journal of the Academy of Marketing Science'', the ''Journal of Service Research The ''Journal of Service Research'' is a quarterly peer-reviewed academic journal that covers the field of business studies. The current editor-in-chief is Ming-Hui Huang (National Taiwan University). The journal was established by Roland Rus ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
