This article is a comparison of

issue tracking system An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. Issue tracking systems are generally used in coll ...

s that are notable, including

bug tracking system A bug tracking system or defect tracking system is a software application that keeps track of reported software bugs in software development projects. It may be regarded as a type of issue tracking system. Many bug tracking systems, such as those ...

help desk A help desk is a department or person that provides assistance and information usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desk ...

and

service desk Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-or ...

issue tracking systems, as well as

asset management Asset management is a systematic approach to the governance and realization of value from the things that a group or entity is responsible for, over their whole life cycles. It may apply both to tangible assets (physical objects such as buildings ...

systems. The comparison includes client-server application, distributed and hosted systems.

General

Systems listed on a light purple background are no longer in active development.

General

Features

Input interfaces

Notification interfaces

Revision control system integration

Authentication methods

Containers

See also

Notes

References

External links