This article is a comparison of notable
issue tracking system
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. Issue tracking systems are generally used in coll ...
s used primarily for
help desk
A help desk is a department or person that provides assistance and information usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desk ...
s and
service desks rather than for
bug tracking or
project management
Project management is the process of leading the work of a team to achieve all project goals within the given constraints. This information is usually described in project documentation, created at the beginning of the development process. T ...
.
See also
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Comparison of issue-tracking systems
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Networked Help Desk
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to im ...
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OSS through Java OSS/J (a.k.a. OSS through Java) is a TM Forum technical program whose primary goal is to develop open interface standards (APIs) for the integration of Business Support Systems (BSS) & Operations Support System (OSS).
OSS/J addresses the concerns ...
External links
* {{curlie, Computers/Software/Help_Desk, Help Desk Software
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Help desk issue tracking software