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The Western Union Company is an American multinational
financial services Financial services are the Service (economics), economic services provided by the finance industry, which encompasses a broad range of businesses that manage money, including credit unions, banks, credit-card companies, insurance companies, acco ...
company A company, abbreviated as co., is a Legal personality, legal entity representing an association of people, whether Natural person, natural, Legal person, legal or a mixture of both, with a specific objective. Company members share a common p ...
, headquartered in
Denver, Colorado Denver () is a consolidated city and county, the capital, and most populous city of the U.S. state of Colorado. Its population was 715,522 at the 2020 census, a 19.22% increase since 2010. It is the 19th-most populous city in the Unit ...
. Founded in 1851 as the New York and Mississippi Valley Printing Telegraph Company in
Rochester, New York Rochester () is a City (New York), city in the U.S. state of New York (state), New York, the county seat, seat of Monroe County, New York, Monroe County, and the fourth-most populous in the state after New York City, Buffalo, New York, Buffalo, ...
, the company changed its name to the Western Union Telegraph Company in 1856 after merging with several other telegraph companies. The company dominated the American telegraphy industry from the 1860s to the 1980s,History of the U.S. Telegraph Industry
/ref> pioneering technology such as telex and developing a range of telegraph-related services (including wire money transfer) in addition to its core business of transmitting and delivering telegram messages. After experiencing financial difficulties, Western Union began to move its business away from communications in the 1980s and increasingly focused on its money transfer services. The company ceased its communications operations completely in 2006, at which time
The New York Times ''The New York Times'' (''the Times'', ''NYT'', or the Gray Lady) is a daily newspaper based in New York City with a worldwide readership reported in 2020 to comprise a declining 840,000 paid print subscribers, and a growing 6 million paid ...
described it as "the world's largest money-transfer business" and added that due to the large number of immigrants, wiring money home will keep this top position.


History


Founding & expansion (1851–1866)

The New York and Mississippi Valley Printing Telegraph Company was founded in
Rochester, New York Rochester () is a City (New York), city in the U.S. state of New York (state), New York, the county seat, seat of Monroe County, New York, Monroe County, and the fourth-most populous in the state after New York City, Buffalo, New York, Buffalo, ...
by
David Hoyt David Hoyt may refer to: * David Hoyt (conductor), Canadian horn player and conductor * David L. Hoyt David L. Hoyt is an American puzzle and game inventor and author.Tribune Content Agency Biography - David L. Hoy Retrieved 8 October 2018 He is t ...
,
Samuel L. Selden Samuel Lee Selden (October 12, 1800 – September 20, 1876) was an American lawyer and politician from New York. He was Chief Judge of the New York Court of Appeals in 1862. Life Selden was born in Lyme, Connecticut in 1800 and moved to Rochest ...
, Hiram Sibley, and others in 1851. In 1856 the company merged with its competitor the
Erie and Michigan Telegraph Company The Erie and Michigan Telegraph Company was formed by Francis Ormand Jonathan Smith to connect Buffalo, Cleveland, Detroit, Chicago and Milwaukee. Smith was a partner in ownership of the Morse patent. John James Speed was assigned to construct lin ...
, controlled by
John James Speed John James Speed, Jr. (July 20, 1803 – June 15, 1867) was an American farmer, merchant, politician, and pioneer in telegraphy. Biography Speed was born in Mecklenburg County, Virginia, on July 20, 1803, and his family moved to Caroline, New Y ...
,
Francis Ormand Jonathan Smith Francis Ormand Jonathan Smith (Brentwood, New Hampshire, November 23, 1806; Deering, Maine, October 14, 1876) was a U.S. lawyer, legislator, and telegraph pioneer and financier. He was elected from the state of Maine to the United States House ...
and Ezra Cornell and, at Cornell's insistence, changed its name to Western Union Telegraph Company. In 1857 Western Union participated in the 'Treaty of Six Nations', an attempt by six of the largest telegraph firms to create a system of regional telegraphy monopolies with a shared network of main lines. After the creation of the 'Six Nations' system, Western Union continued to acquire both larger & smaller telegraph companies and by 1864 had transformed from a regional monopoly into a national oligopolist with its only serious competitors being the
American Telegraph Company American(s) may refer to: * American, something of, from, or related to the United States of America, commonly known as the "United States" or "America" ** Americans, citizens and nationals of the United States of America ** American ancestry, pe ...
and the
United States Telegraph Company United may refer to: Places * United, Pennsylvania, an unincorporated community * United, West Virginia, an unincorporated community Arts and entertainment Films * ''United'' (2003 film), a Norwegian film * ''United'' (2011 film), a BBC Two fi ...
.Nonnenmacher, Tomas
History of the U.S. Telegraph Industry
/ref> Western Union completed the first transcontinental telegraph in 1861 and formed the Russian–American Telegraph Company in an attempt to link America to Europe, via Alaska, into
Siberia Siberia ( ; rus, Сибирь, r=Sibir', p=sʲɪˈbʲirʲ, a=Ru-Сибирь.ogg) is an extensive geographical region, constituting all of North Asia, from the Ural Mountains in the west to the Pacific Ocean in the east. It has been a part of ...
, to
Moscow Moscow ( , US chiefly ; rus, links=no, Москва, r=Moskva, p=mɐskˈva, a=Москва.ogg) is the capital and largest city of Russia. The city stands on the Moskva River in Central Russia, with a population estimated at 13.0 million ...
– a project abandoned in 1867 following the successful laying of a transatlantic cable in 1866.


Dominance & new challengers (1866–1881)

In 1866 Western Union acquired the American Telegraph Company & the United States Telegraph Company, its two main competitors, for a time gaining a virtual monopoly over the American telegraphy industry. The company also began to develop new telegraphy-related services beyond the transmission and delivery of telegrams, launching the first
stock ticker Ticker tape was the earliest electrical dedicated financial communications medium, transmitting stock price information over telegraph lines, in use from around 1870 through 1970. It consisted of a paper strip that ran through a machine called ...
in 1866, a standardized time service in 1870 and wire money transfer in 1871. In the 1870s the company faced increased competition from newly formed rival telegraphy conglomerate
Atlantic and Pacific Telegraph Company The Atlantic and Pacific Telegraph Company (A&P) was an American communications company that operated in the 19th century. The Maine Legislature chartered the company in 1854. The company's stated objective was to build a telegraph system extendi ...
and from the nascent
telephony Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is i ...
industry led by the
Bell Telephone Company The Bell Telephone Company, a common law joint stock company, was organized in Boston, Massachusetts, on July 9, 1877, by Alexander Graham Bell's father-in-law Gardiner Greene Hubbard, who also helped organize a sister company – the New Englan ...
. Western Union instead attempted to launch a rival telephony system before settling a patent lawsuit with Bell and leaving the telephone business completely in 1879,. Financier Jay Gould orchestrated a merger of the Atlantic and Pacific Telegraph Company with Western Union in 1881, giving him a controlling share of the merged company. Wu, Tim
''The Master Switch : The Rise and Fall of Information Empires''
New York : Alfred A. Knopf, 2010.


Monopoly & decline of telegraphy (1881–1963)

When the
Dow Jones Railroad Average The Dow Jones Transportation Average (DJTA, also called the "Dow Jones Transports") is a U.S. stock market index from S&P Dow Jones Indices of the transportation sector, and is the most widely recognized gauge of the American transportation sector ...
stock market index for the
New York Stock Exchange The New York Stock Exchange (NYSE, nicknamed "The Big Board") is an American stock exchange in the Financial District of Lower Manhattan in New York City. It is by far the world's largest stock exchange by market capitalization of its listed c ...
(NYSE) was created in 1884, Western Union was one of the original eleven companies to be included. By 1900, Western Union operated a million miles of telegraph lines and two international
undersea cables Submarine cable is any electrical cable that is laid on the seabed The seabed (also known as the seafloor, sea floor, ocean floor, and ocean bottom) is the bottom of the ocean. All floors of the ocean are known as 'seabeds'. The structure of the ...
. AT&T gained control of Western Union in 1909, acquiring a 30% stake in the company. However in 1913
AT&T AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's largest telecommunications company by revenue and the third largest provider of mobile tel ...
, under indictment for violating the Sherman Antitrust Act of 1890, was forced to sell its shares in the company which once again became independent. Western Union acquired its only major competitor in the American telegraphy sector Postal Telegraph, Inc. in 1945, effectively giving the company monopoly power over the industry. After 1945 the telegraphy industry began to experience a decline, with total telegraph messages almost halving from 1945 to 1960. In 1958, Western Union began offering telex services to customers in New York City. Teleprinter equipment for the telex network was originally provided by Siemens & Halske AG and later by Teletype Corporation. Direct international telex services commenced in the summer of 1960, with limited service to London and Paris. In honor of Valentine's Day 1959, Western Union introduced the Candygram, a box of chocolates accompanying a telegram that was featured in a commercial with the rotund Don Wilson.


Western Union International spin-off

In 1963, Western Union organized its international cable system properties and its right-of-way for connecting international telegraph lines into a separate company called Western Union International (WUI), which it sold that year to American Securities. In 1967, American Securities listed WUI as a publicly-traded company on the
New York Stock Exchange The New York Stock Exchange (NYSE, nicknamed "The Big Board") is an American stock exchange in the Financial District of Lower Manhattan in New York City. It is by far the world's largest stock exchange by market capitalization of its listed c ...
. WUI was acquired by
Xerox Xerox Holdings Corporation (; also known simply as Xerox) is an American corporation that sells print and electronic document, digital document products and services in more than 160 countries. Xerox is headquartered in Norwalk, Connecticut (ha ...
for $207 million in stock in 1979 and subsequently sold for $185 million in cash to MCI Communications in 1981. MCI renamed WUI to MCI International, ceasing the use of Western Union branding.


Consolidation (1963–1984)

Western Union purchased the TWX system from AT&T in January 1969, the only major competitor to its own telex network. Western Union became the first American
telecommunications Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that fe ...
corporation A corporation is an organization—usually a group of people or a company—authorized by the state to act as a single entity (a legal entity recognized by private and public law "born out of statute"; a legal person in legal context) and r ...
to maintain its own fleet of geosynchronous
communications satellite A communications satellite is an artificial satellite that relays and amplifies radio telecommunication signals via a transponder; it creates a communication channel between a source transmitter and a receiver at different locations on Earth. C ...
s, starting in 1974. The fleet of satellites, called Westar, carried communications within the Western Union company for telegram and
mailgram A mailgram is a type of telegraphic message which is delivered to the recipient by the post office. Mailgrams are received at a mailgram center by telephone, teletypewriter service or computer. Each message is placed in a special envelope and disp ...
message data to Western Union bureaus nationwide. It also handled traffic for its telex and TWX services. The Westar
satellite A satellite or artificial satellite is an object intentionally placed into orbit in outer space. Except for passive satellites, most satellites have an electricity generation system for equipment on board, such as solar panels or radioisotope ...
s' transponders were also leased by other companies for relaying
video Video is an electronic medium for the recording, copying, playback, broadcasting, and display of moving visual media. Video was first developed for mechanical television systems, which were quickly replaced by cathode-ray tube (CRT) syste ...
,
voice The human voice consists of sound made by a human being using the vocal tract, including talking, singing, laughing, crying, screaming, shouting, humming or yelling. The human voice frequency is specifically a part of human sound production in ...
,
data In the pursuit of knowledge, data (; ) is a collection of discrete values that convey information, describing quantity, quality, fact, statistics, other basic units of meaning, or simply sequences of symbols that may be further interpreted ...
, and facsimile (fax) transmissions. In 1981, Western Union purchased a 50% interest in Airfone. It sold Airfone to
GTE GTE Corporation, formerly General Telephone & Electronics Corporation (1955–1982), was the largest independent telephone company in the United States during the days of the Bell System. The company operated from 1926, with roots tracing furth ...
in 1986 for $39 million in cash. From 1982, as a result of financial services
deregulation Deregulation is the process of removing or reducing state regulations, typically in the economic sphere. It is the repeal of governmental regulation of the economy. It became common in advanced industrial economies in the 1970s and 1980s, as a ...
, Western Union began offering wire money transfer services globally.


Financial difficulties, bankruptcies & restructuring (1984–2006)

In 1984, after years of declining profits and mounting debts, Western Union began to negotiate with its creditors regarding debt restructuring. The restructuring was completed in 1987 when investor
Bennett S. LeBow Bennett S. LeBow is an American businessman and philanthropist. He is the current chairman of the board of Vector Group. Education and career LeBow was born to a Jewish family, The transaction was backed by a total of $900 million in high-yield bonds and preferred stock underwritten by
Michael Milken Michael Robert Milken (born July 4, 1946) is an American financier. He is known for his role in the development of the market for high-yield bonds ("junk bonds"), and his conviction and sentence following a guilty plea on felony charges for vio ...
's group at
Drexel Burnham Lambert Drexel Burnham Lambert was an American multinational investment bank that was forced into bankruptcy in 1990 due to its involvement in illegal activities in the junk bond market, driven by senior executive Michael Milken. At its height, it was a ...
as part of an exchange offer. LeBow installed
Robert J. Amman The name Robert is an ancient Germanic given name, from Proto-Germanic "fame" and "bright" (''Hrōþiberhtaz''). Compare Old Dutch ''Robrecht'' and Old High German ''Hrodebert'' (a compound of ''Hrōþ, Hruod'' ( non, Hróðr) "fame, glory ...
as President and CEO who led a complete strategic, operational and balance sheet restructuring of the company over the next six years. Amman executed a strategy of redirecting Western Union from being an asset-based provider of communications services, with a money transfer business as a large but less important part of the business, into being a provider of consumer-based money transfer financial services. Thus, Amman ran the company as two separate companies. One business consisted of the money transfer business, which was funded and operated to take advantage of the significant growth opportunity. The second unit consisted of all the non-strategic communications assets such as the
long-distance Long distance or Long-distance may refer to: *Long-distance calling *Long-distance operator *Long-distance relationship * Long-distance train *Long-distance anchor pylon, see dead-end tower Footpaths *Long-distance trail *European long-dista ...
analog voice network, satellite business and undersea cable assets. In the 3-year period through 1990 Amman was supported by
Robert A. Schriesheim Robert A. Schriesheim (born 1960/61) is an American business executive. According to a published interview with FTI Consulting in November 2021 he has served as a board director of 11 public companies, including as board chairman, and as a CFO ...
, also installed by LeBow, as a special advisor who oversaw the divestiture of the four non-strategic telecommunications assets for about $280 million. The official name of the corporation was changed to
New Valley Corporation New Valley LLC is an American investment company owned by Vector Group. History Western Union was renamed New Valley in the early 1990s as the corporate parent of all Western Union-related businesses. In 1994, New Valley sold its Western Union bu ...
in 1991, as part of the company's move to seek bankruptcy protection to eliminate the firm's overleveraged balance sheet while continuing to grow the money transfer business. The name change was used to shield the Western Union name from being dragged through the proceedings (and the resulting bad PR). Under the day to day leadership of Amman and the backing of LeBow, the company's value increased dramatically through its years operating under chapter 11. As part of the bankruptcy proceedings, Western Union's telegraphy business was sold to iTelegram. Following various restructurings, including negotiations with Carl Icahn who became a large
bond Bond or bonds may refer to: Common meanings * Bond (finance), a type of debt security * Bail bond, a commercial third-party guarantor of surety bonds in the United States * Chemical bond, the attraction of atoms, ions or molecules to form chemical ...
holder, New Valley Corporation was sold in a bankruptcy auction to First Financial Management Corporation in 1994 for $1.2 billion. In 1995, First Financial merged with
First Data Corporation First Data Corporation is a financial services company headquartered in Atlanta, Georgia, United States. The company's STAR Network provided nationwide domestic debit acceptance at more than 2 million retail POS, ATM, and Online outlets for nea ...
in a $6 billion transaction. After acquiring the company, First Data Corporation made the decision to relaunch telegraphy services under the Western Union brand.


Public listing & international expansion (2006–present)

On January 26, 2006, First Data announced its intention to spin off Western Union into independent publicly-traded financial services company focused on money transfers through a tax-free spin-off to First Data
shareholder A shareholder (in the United States often referred to as stockholder) of a corporation is an individual or legal entity (such as another corporation, a body politic, a trust or partnership) that is registered by the corporation as the legal own ...
s. The spin off occurred as planned on September 29, 2006. The next day Western Union announced that it would cease offering telegram transmission and delivery. In May 2009, Western Union announced its plan to acquire Canada-based
Custom House A custom house or customs house was traditionally a building housing the offices for a jurisdictional government whose officials oversaw the functions associated with importing and exporting goods into and out of a country, such as collecting c ...
from Peter Gustavson. The deal closed in September 2009 for a purchase price of
US$ The United States dollar (symbol: $; code: USD; also abbreviated US$ or U.S. Dollar, to distinguish it from other dollar-denominated currencies; referred to as the dollar, U.S. dollar, American dollar, or colloquially buck) is the official ...
371 million. This acquisition led the company to be re-branded as Western Union Business Solutions. Custom House and its subsidiary
XE.com Xe.com (Xe) is a Canada-based online foreign exchange tools and services company headquartered in Newmarket, Ontario. It is best known for its online currency converter application offers exchange rate information, international money transfers ...
were sold to
Euronet Worldwide Euronet Worldwide is an American provider of global electronic payment services with headquarters in Leawood, Kansas. It offers automated teller machines (ATM), point of sale (POS) services, credit card, credit/debit card services, Bureau de cha ...
in 2015 and operate under its
HiFX HiFX is a UK-based foreign exchange broker and payments provider that has been owned by Euronet Worldwide since 2014. The company provides foreign exchange and international money transfer services to individuals and corporate customers. One o ...
brand. In January 2011, Western Union acquired Angelo Costa, a group active in money transfer and services to immigrants. Angelo Costa has a network of 7,500 points of sale throughout Europe. The agreement was signed for US$200 million. In July 2011, Western Union acquired Travelex's Global Business Payments division for £606 million. In October 2011, Western Union completed the acquisition of Finint S.r.l., one of Western Union's leading money transfer network agents in Europe, with more than 10,000 subagent locations across Italy, Spain, and the United Kingdom. In May 2015, rumors emerged over a proposed merger of Western Union and competitor
MoneyGram MoneyGram International, Inc. is an American cross-border Peer-to-peer, P2P payments and electronic funds transfer, money transfer company based in the United States with headquarters in Dallas, Dallas, Texas. It has an operations center in St. L ...
, at a time when both companies’ revenue were declining. Western Union denied this was the case. In January 2017,
Ant Financial Ant Group ()'','' formerly known as Ant Financial, is an affiliate company of the Chinese conglomerate Alibaba Group. The group owns the world's largest mobile (digital) payment platform Alipay, which serves over 1.3 billion users and 80 million ...
,
Alibaba Ali Baba (character), Ali Baba is a character from the folk tale ''Ali Baba and the Forty Thieves''. Ali Baba or Alibaba may also refer to: Films * Ali Baba and the Forty Thieves (1902 film), ''Ali Baba and the Forty Thieves'' (1902 film), a F ...
’s financial technology firm instead unsuccessfully attempted to acquire MoneyGram for $880 million, but this was blocked by the U.S. government citing national security concerns. In 2018, the company moved its headquarters from
Englewood, Colorado The City of Englewood is a home rule municipality located in Arapahoe County, Colorado, United States. The town population was 33,659 at the 2020 United States Census. Englewood is a part of the Denver–Aurora–Lakewood, CO Metropolitan Stati ...
to the Denver Tech Center. The Englewood office complex was sold in 2020 for $40 million. In November 2020, Western Union acquired 15% stake in the digital payment unit of Saudi Arabia's STC Group for $200 million.


Current services


Wire transfer

Money can be sent online or in-person at Western Union agent locations. Cash can be collected in person at any other Western Union agent location worldwide by providing the 10-digit MTCN (Money Transfer Control Number) and identification. In some cases, a secret question and answer can be used instead of identification.


Western Union Mobile

In October 2007, Western Union announced plans to introduce a mobile money-transfer service with the GSM Association, a global trade association representing more than 700 mobile operators in 218 countries and covering 2.5 billion mobile subscribers. The proliferation of mobile phones in developed and developing economies provides a widely accessible consumer device capable of delivering mobile financial services ranging from text notifications associated with Western Union cash delivery services to phone-based remittance options. Western Union's mobile money transfer service offering will connect its core money-transfer platform to m-bank or m-wallet platforms provided by mobile operators and/or locally regulated financial institutions.


Western Union Connect

The company launched the Western Union Connect service in October 2015, following partnership agreements with major instant messaging apps
WeChat WeChat () is a Chinese instant messaging, social media, and mobile payment app developed by Tencent. First released in 2011, it became the world's largest standalone mobile app in 2018, with over 1 billion monthly active users. WeChat has bee ...
and
Viber Viber, or Rakuten Viber, is a cross-platform voice over IP (VoIP) and instant messaging (IM) software application owned by Japanese multinational company Rakuten, provided as freeware for the Google Android, iOS, Microsoft Windows, Apple macOS a ...
. The partnership allows users of WeChat to send up to $100 to
China China, officially the People's Republic of China (PRC), is a country in East Asia. It is the world's most populous country, with a population exceeding 1.4 billion, slightly ahead of India. China spans the equivalent of five time zones and ...
, the US and 200 other countries, while Viber users can send up to $100 for $3.99 plus exchange rate fees, with that fixed fee increasing the more money is sent up a limit of $499.


Past services


Communications

Along with satellite telecommunications, Western Union was also active in other forms of telecommunication services: *
Common carrier A common carrier in common law countries (corresponding to a public carrier in some civil law systems,Encyclopædia Britannica CD 2000 "Civil-law public carrier" from "carriage of goods" usually called simply a ''carrier'') is a person or compan ...
terrestrial microwave networks * Business communications networks such as Telex and TWX, which was acquired from
AT&T Corporation AT&T Corporation, originally the American Telephone and Telegraph Company, is the subsidiary of AT&T Inc. that provides voice, video, data, and Internet telecommunications and professional services to businesses, consumers, and government agen ...
and renamed Telex II by Western Union * Landline-based leased voice and data communication circuits * Long distance telephone service * Airfone air-ground radiotelephone service from 1981 to 1986 * Cellular phone service for a short time in the early 1980s (the phones were made by
two-way radio A two-way radio is a radio that can both transmit and receive radio waves (a transceiver), unlike a broadcast receiver which only receives content. It is an audio (sound) transceiver, a transmitter and receiver in one unit, used for bidirecti ...
manufacturer
E. F. Johnson Company EF Johnson Technologies, Inc. is a two-way radio manufacturer founded by its namesake, Edgar. Frederick Johnson, in Waseca, Minnesota, United States in 1923. Today it is a wholly owned subsidiary of JVCKenwood of Yokohama, Japan. EF Johnson Techn ...
) Most of these services were discontinued by Western Union in the late 1980s due to a lack of profitability, with the company's divisions providing said services being
divested In finance and economics, divestment or divestiture is the reduction of some kind of asset for financial, ethical, or political objectives or sale of an existing business by a firm. A divestment is the opposite of an investment. Divestiture is a ...
and sold to other companies, such as the 1988 sale of WU's satellite fleet and services to
Hughes Space and Communications The Hughes Aircraft Company was a major American aerospace and defense contractor founded on February 14, 1934 by Howard Hughes in Glendale, California, as a division of Hughes Tool Company. The company was known for producing, among other prod ...
, and the sale of WU's Airfone service to
GTE GTE Corporation, formerly General Telephone & Electronics Corporation (1955–1982), was the largest independent telephone company in the United States during the days of the Bell System. The company operated from 1926, with roots tracing furth ...
in 1986.


Charge card

In 1914 Western Union was the first to issue a charge card.


BidPay

As the Internet became an arena for commerce at the turn of the millennium, Western Union started its online services. BidPay was renamed "Western Union Auction Payments" in 2004 before being renamed back to BidPay. BidPay ceased operations on December 31, 2005, and was purchased for US$1.8 million in March 2006 by CyberSource Corp. who announced their intention to re-launch BidPay. BidPay was later discontinued by CyberSource effective December 31, 2007.


Sponsorship

Western Union was a major shirt-sponsor of the Sydney Roosters
NRL The National Rugby League (NRL) is an Australasian rugby league club competition which contains clubs from New South Wales, Queensland, Victoria, the Australian Capital Territory and New Zealand. The NRL formed in 1998 as a joint partnership ...
team from 2002–2003. The company still sponsors the team, but not as a shirt-sponsor. Globally Western Union sponsors numerous community events that help support the diaspora communities that use the global Money Transfer service. They also sponsored numerous
WWE World Wrestling Entertainment, Inc., d/b/a as WWE, is an American professional wrestling promotion. A global integrated media and entertainment company, WWE has also branched out into other fields, including film, American football, and vario ...
and
WCW World Championship Wrestling, Inc. (WCW) was an American professional wrestling promotion founded by Ted Turner in 1988, after Turner Broadcasting System, through a subsidiary named Universal Wrestling Corporation, purchased the assets of Nationa ...
pay-per-view events such as the
No Way Out 1998 No Way Out: In Your House was the 20th In Your House and inaugural No Way Out professional wrestling pay-per-view (PPV) event produced by the World Wrestling Federation (WWF, now WWE). It took place on February 15, 1998, at the Compaq Center in ...
and
Slamboree 2000 Slamboree (2000) was the eighth and final Slamboree professional wrestling pay-per-view (PPV) event produced by World Championship Wrestling (WCW). It took place on May 7, 2000 at Kemper Arena in Kansas City, Missouri. As of 2014 the event is ...
. They sponsored
UEFA Europa League The UEFA Europa League (abbreviated as UEL, or sometimes, UEFA EL), formerly the UEFA Cup, is an annual football club competition organised since 1971 by the Union of European Football Associations (UEFA) for eligible European football clubs. It ...
from 2012 until 2015. The First Data Western Union Foundation donates money to charitable causes globally. After the
2004 Indian Ocean tsunami An earthquake and a tsunami, known as the Boxing Day Tsunami and, by the scientific community, the Sumatra–Andaman earthquake, occurred at 07:58:53 local time (UTC+7) on 26 December 2004, with an epicentre off the west coast of northern Suma ...
, the Foundation donated US$1,000,000 to the relief effort. The
Denver Nuggets The Denver Nuggets are an American professional basketball team based in Denver. The Nuggets compete in the National Basketball Association (NBA) as a member of the league's Western Conference Northwest Division. The team was founded as the D ...
of the
National Basketball Association The National Basketball Association (NBA) is a professional basketball league in North America. The league is composed of 30 teams (29 in the United States and 1 in Canada) and is one of the major professional sports leagues in the United S ...
announced a three-year deal making Western Union the team's jersey sponsor, beginning with the 2017–18 NBA Season.
Liverpool F.C. Liverpool Football Club is a professional football club based in Liverpool, England. The club competes in the Premier League, the top tier of English football. Founded in 1892, the club joined the Football League the following year and has p ...
announced on August 9, 2017 that Western Union would become their first ever sleeve sponsors, from the start of the 2017–18 Season. They signed a £25m deal for 5 years as Liverpool's sleeve sponsor.


Involvement in early computer networking

Western Union telegrams were transmitted through a store and forward message switching system. Early versions were manual telegraph systems. Later systems using
teleprinter A teleprinter (teletypewriter, teletype or TTY) is an electromechanical device that can be used to send and receive typed messages through various communications channels, in both point-to-point and point-to-multipoint configurations. Initia ...
s were semi-automatic, using punched
paper tape Five- and eight-hole punched paper tape Paper tape reader on the Harwell computer with a small piece of five-hole tape connected in a circle – creating a physical program loop Punched tape or perforated paper tape is a form of data storage ...
to receive, store, and retransmit messages.
Plan 55-A Plan 55-A was one in a series of store and forward message switching systems developed by Western Union and used from 1948 to 1976 for processing telegrams. It is an automated successor to Plan 51, which commenced service in 1951 in a nationwide ne ...
, Western Union's last paper tape based switching system (1948–1976), was fully automatic, with automatic routing. Western Union was a prime contractor in the Automatic Digital Network (AUTODIN) program. AUTODIN, a military application for communication, was first developed in the 1960s and became the precursor to the modern
Internet The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a '' network of networks'' that consists of private, pub ...
in the 1990s. The
Defense Message System The Defense Message System or Defense Messaging System (DMS) is a deployment of secure electronic mail and directory services in the United States Department of Defense. DMS was intended to replace the AUTODIN network, and is based on implementati ...
(DMS) replaced AUTODIN in 2000. AUTODIN, originally named "ComLogNet", was a reliable service that operated at 99.99% availability, using mechanical punched card readers and tab machines to send and receive data over
leased line A leased line is a private telecommunications circuit between two or more locations provided according to a commercial contract. It is sometimes also known as a private circuit, and as a data line in the UK. Typically, leased lines are used by ...
s. During the peak operation of AUTODIN, the US portion of the network handled 20 million messages a month. Western Union failed in its attempts to engineer a replacement (AUTODIN II), leading to the development of an acceptable packet-switched network by BBN (the developer of the
ARPANET The Advanced Research Projects Agency Network (ARPANET) was the first wide-area packet-switched network with distributed control and one of the first networks to implement the TCP/IP protocol suite. Both technologies became the technical fou ...
) which became the foundation of today's Internet. AUTODIN service ceased in 2000, years after it had become obsolete. A related innovation that came from AUTODIN was Western Union's computer based EasyLink service. This system allowed one of the first marketable
email Electronic mail (email or e-mail) is a method of exchanging messages ("mail") between people using electronic devices. Email was thus conceived as the electronic ( digital) version of, or counterpart to, mail, at a time when "mail" meant ...
systems for non-government users. The system allowed the same message to be sent simultaneously to multiple recipients via email, fax, mailgram, or telex services as well as allowing messages to be sent from the integrated formats. With the service, users could also perform research utilizing its InfoLink application. EasyLink was spun off as a separate company and is now part of OpenText.


Controversies


Scam industry and money laundering

Western Union advises its customers not to send money to someone that they have never met in person. Despite its efforts in increasing customers' awareness of the issue, Western Union is used for
internet fraud Internet fraud is a type of cybercrime fraud or deception which makes use of the Internet and could involve hiding of information or providing incorrect information for the purpose of tricking victims out of money, property, and inheritance. Inte ...
by scammers. Western Union has been required to maintain records of payout locations of the individuals who may be laundering the money, though this information may be obtained only through the use of a subpoena. Hence advance-fee fraud and
romance scam A romance scam is a confidence trick involving feigning romantic intentions towards a victim, gaining the victim's affection, and then using that goodwill to get the victim to send money to the scammer under false pretenses or to commit fraud aga ...
mers continue to receive funds via Western Union confident in the knowledge that money lost to overseas scammers is almost always unrecoverable. For this reason, it is banned as a medium of payment through
eBay eBay Inc. ( ) is an American multinational e-commerce company based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website. eBay was founded by Pierre Omidyar in 1995 and became a ...
, and discouraged on other online auction websites. Western Union admitted to allowing wire fraud in January 2017 and agreed to pay $586m, for turning a blind eye as criminals used its service for advance fee fraud. Scammers engaging in various 419 advance fee scams including offering fake job offers and lottery prizes, were able to process transactions using Western Union money transfer, mainly by giving the agents a share of the earnings from their scams. Western Union failed to investigate hundreds of thousands of complaints that were filed by victims.


Money laundering and terrorist financing

The
Central Bank of Ireland The Central Bank of Ireland ( ga, Banc Ceannais na hÉireann) is Ireland's central bank, and as such part of the European System of Central Banks (ESCB). It is the country's financial services regulator for most categories of financial firms ...
reprimanded and fined Western Union €1.75m in May 2015 because of failures in anti money laundering practices which could have left the firm's payment services open to being used for money laundering and/or terrorist financing saying that they were concerned that Western Union "failed to have in place sufficiently robust systems and procedures to train agents, to monitor and identify suspicious activity in respect of smaller transactions, and to maintain appropriate records" and "the splitting of payments into many separate smaller payments is a common method used to launder money. Similarly, terrorist financing is often carried out by small payment transfers." Western Union agents also allowed Chinese immigrants to the US to use the service to send hundreds of millions of dollars, by sending the amounts in smaller increments to avoid transfer reporting requirements, to pay human smugglers. In 2017, Western Union admitted to anti-money laundering and consumer fraud violations and agreed to pay $586 million in a settlement with the Department of Justice. Among other charges, the Justice Department showed that Western Union was complicit in creating an ecosystem where criminals were able to engage in consumer fraud and
human trafficking Human trafficking is the trade of humans for the purpose of forced labour, sexual slavery, or commercial sexual exploitation for the trafficker or others. This may encompass providing a spouse in the context of forced marriage, or the extrac ...
. The charges were dismissed in March 2020. In 2018, Western Union was fined $60 million by the New York State Department of Financial Services. The press release accompanying the fine stated that, "Western Union executives put profits ahead of the company’s responsibilities to detect and prevent money laundering and fraud, by choosing to maintain relationships with and failing to discipline obviously suspect, but highly profitable, agents." On May 29, 2019, Western Union announced the departure of a company executive, Odilon Almeida, who served as executive vice president and president of Global Money Transfer. In 2012, Stewart Stockdale, who had the same position as Almeida, left the company in a similar situation.


Connection to military intelligence

The book "The One Percent Doctrine: Deep Inside America's Pursuit of Its Enemies Since 9/11" alleged that Western Union provided
United States The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country primarily located in North America. It consists of 50 states, a federal district, five major unincorporated territorie ...
military intelligence Military intelligence is a military discipline that uses information collection and analysis approaches to provide guidance and direction to assist commanders in their decisions. This aim is achieved by providing an assessment of data from a ...
with personal information.


Anti-competitive behavior

Western Union has been accused of engaging in anti-competitive behavior in Africa as a result of a lack of competition on the continent. According to a report by the Overseas Development Institute, this allows Western Union to artificially inflate its fees for money transfers, charging what has been called an “Africa charge” of 8% consistently “applied across countries regardless of the size of the market, regulatory costs or market risk.” However, the fees can be as high as 10% or more, depending on the region. Africa's remittance market remains the most expensive in the world, and the region is estimated to incur excess costs of $1.4 billion to $2.3 billion per year as a result of these high remittance fees. The company has also been criticized for its use of exclusivity agreements with banks in countries that receive remittances, restricting competition and harming the consumer, by requiring the consumer to conduct transactions via nominated banks. This also allows for the imposition of above-average transaction fees. In February 2016, Harada Ltd filed a complaint with the EU antitrust regulator claiming that Western Union colluded with banks to push out smaller rivals from the money transfer market. The commission concluded that the allegations were insufficient and found in favor of Western Union.


See also

* 60 Hudson Street – Former headquarters *
92 Code A wire signal is a brevity code used by telegraphers to save time and cost when sending long messages. The most well-known of these was the 92 Code adopted by Western Union in 1859. The reason for this adoption was to reduce bandwidth (signal proce ...
* Pangram – Used by WU to test teleprinters. * '' Pennsylvania v. New York'' — Question before the
U.S. Supreme Court The Supreme Court of the United States (SCOTUS) is the highest court in the federal judiciary of the United States. It has ultimate appellate jurisdiction over all U.S. federal court cases, and over state court cases that involve a point o ...
: when Western Union Money orders are supposed to escheat to the state if not fully redeemed, what state is to get the money? * Telegram messenger * ''
Western Union The Western Union Company is an American multinational financial services company, headquartered in Denver, Colorado. Founded in 1851 as the New York and Mississippi Valley Printing Telegraph Company in Rochester, New York, the company chang ...
'', 1939 schooner chartered by Western Union Telegraph Company, used in the film ''Amistad'' as a portrayal of the slave ship ''La Amistad'' *
Western Union splice Western may refer to: Places *Western, Nebraska, a village in the US *Western, New York, a town in the US *Western Creek, Tasmania, a locality in Australia *Western Junction, Tasmania, a locality in Australia *Western world, countries that id ...
*
Western Union Telegraph Building The Western Union Telegraph Building was a building at Dey Street and Broadway in the Financial District of Manhattan in New York City. The Western Union Building was built with ten above-ground stories rising . The structure was originally d ...
– Former headquarters


References


Further reading

* Wolff, Joshua D., ''Western Union and the Creation of the American Corporate Order, 1845–1893.'' New York: Cambridge University Press, 2013.


External links

*
''Telegram for America''
an
industrial film Sponsored film, or ephemeral film, as defined by film archivist Rick Prelinger, is a film made by a particular sponsor for a specific purpose other than as a work of art: the films were designed to serve a specific pragmatic purpose for a limited t ...
showing Western Union telegram handling (1956)
Western Union Telegram Collection at the University of Mississippi Libraries

Image of striking Western Union employees picketing an office in Los Angeles, California, 1971.
Los Angeles Times The ''Los Angeles Times'' (abbreviated as ''LA Times'') is a daily newspaper that started publishing in Los Angeles in 1881. Based in the LA-adjacent suburb of El Segundo since 2018, it is the sixth-largest newspaper by circulation in the Un ...
Photographic Archive (Collection 1429). UCLA Library Special Collections,
Charles E. Young Research Library The Charles E. Young Research Library is one of the largest libraries on the campus of the University of California, Los Angeles in Westwood, Los Angeles, California. It initially opened in 1964, and a second phase of construction was completed ...
,
University of California, Los Angeles The University of California, Los Angeles (UCLA) is a public land-grant research university in Los Angeles, California. UCLA's academic roots were established in 1881 as a teachers college then known as the southern branch of the California St ...
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