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Ticketing System
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed by individuals as part of a time management or personal productivity regimen. These systems often encompass resource allocation, time accounting, priority management, and oversight workflow in addition to implementing a centralized issue registry. Background In the institutional setting, issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. A support ticket should include vital information for the account involved and the issue encountered. An issue tracking system often also contains a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Software
Software is a set of computer programs and associated documentation and data. This is in contrast to hardware, from which the system is built and which actually performs the work. At the lowest programming level, executable code consists of machine language instructions supported by an individual processor—typically a central processing unit (CPU) or a graphics processing unit (GPU). Machine language consists of groups of binary values signifying processor instructions that change the state of the computer from its preceding state. For example, an instruction may change the value stored in a particular storage location in the computer—an effect that is not directly observable to the user. An instruction may also invoke one of many input or output operations, for example displaying some text on a computer screen; causing state changes which should be visible to the user. The processor executes the instructions in the order they are provided, unless it is instructed ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Email
Electronic mail (email or e-mail) is a method of exchanging messages ("mail") between people using electronic devices. Email was thus conceived as the electronic ( digital) version of, or counterpart to, mail, at a time when "mail" meant only physical mail (hence '' e- + mail''). Email later became a ubiquitous (very widely used) communication medium, to the point that in current use, an email address is often treated as a basic and necessary part of many processes in business, commerce, government, education, entertainment, and other spheres of daily life in most countries. ''Email'' is the medium, and each message sent therewith is also called an ''email.'' The term is a mass noun. Email operates across computer networks, primarily the Internet, and also local area networks. Today's email systems are based on a store-and-forward model. Email servers accept, forward, deliver, and store messages. Neither the users nor their computers are required to be online simult ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Open-source Software Development
Open-source software development (OSSD) is the process by which open-source software, or similar software whose source code is publicly available, is developed by an open-source software project. These are software products available with its source code under an open-source license to study, change, and improve its design. Examples of some popular open-source software products are Mozilla Firefox, Google Chromium, Android, LibreOffice and the VLC media player. History In 1997, Eric S. Raymond wrote ''The Cathedral and the Bazaar''.Raymond, E.S. (1999). ''The Cathedral & the Bazaar''. O'Reilly Retrieved from http://www.catb.org/~esr/writings/cathedral-bazaar/. See also: The Cathedral and the Bazaar. In this book, Raymond makes the distinction between two kinds of software development. The first is the conventional closed-source development. This kind of development method is, according to Raymond, like the building of a cathedral; central planning, tight organization and one proc ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Suggestion Box
The suggestion box is used for collecting slips of paper with input from customers and patrons of a particular organization. Suggestion boxes may also exist internally, within an organization, such as means for garnering employee opinion. History Daniel W. Voorhees, a U.S Senator from Indiana first introduced the suggestion box in 1890. Voorhees referred to this box as "The Petition Box". Just like the suggestion box this provided a space for American's to offer their feedback. The photo on the left depicts the suggestion box used during World War II in the 1940s. The federal government encouraged factory workers to leave suggestions on how to increase efficiency and productivity. Throughout the years variations of this method included paper feedback forms which can be sent via postal mail, such as the "We value your input" or "How was the service today?" cards found in some restaurants; solicitations to provide comments over the telephone, such as a voluntary survey at the end ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
National Priorities List
The National Priorities List (NPL) is the priority list of hazardous waste sites in the United States eligible for long-term remedial investigation and remedial action (cleanup) financed under the federal Superfund program. Environmental Protection Agency (EPA) regulations outline a formal process for assessing hazardous waste sites and placing them on the NPL. The NPL is intended primarily to guide EPA in determining which sites are so contaminated as to warrant further investigation and significant cleanup. As of 2022, 1333 sites are on the list, and 43 sites have been proposed for listing. 448 sites have been deleted from the list. Process for listing The Comprehensive Environmental Response, Compensation, and Liability Act of 1980 (CERCLA), also known as "Superfund", requires that the criteria provided by the Hazard Ranking System (HRS) be used to make a list of national priorities of the known releases or threatened releases of hazardous substances, pollutants, or contamin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Issue Log
An issue log is a documentation element of software project management that contains a list of ongoing and closed issues of the project. While issue logs can be viewed as a way to track errors in the project, the role it plays often extends further. Issue logs can be used to order and organize the current issues by type and severity in order to prioritize issues associated with the current milestone or iteration. Issue logs may also contain customer requests and remarks about the various problems that can be found in current code. CAIR - Constraints, Assumptions/Actions, Issues, Risks - a log for tracking such items and managing them. Issue management An issue log is usually blank at the beginning of the project, but this is not always true for subsequent releases. In some projects, the issue log is actually used as a guideline for the release schedule; in that case the issue log can be populated with issues that are specifically tagged for completion in the upcoming release. As ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Government By Algorithm
Government by algorithm (also known as algorithmic regulation, regulation by algorithms, algorithmic governance, algocratic governance, algorithmic legal order or algocracy) is an alternative form of government or social ordering, where the usage of computer algorithms, especially of artificial intelligence and blockchain, is applied to regulations, law enforcement, and generally any aspect of everyday life such as transportation or land registration.. The term 'government by algorithm' appeared in academic literature as an alternative for 'algorithmic governance' in 2013. A related term, algorithmic regulation is defined as setting the standard, monitoring and modifying behaviour by means of computational algorithms — automation of judiciary is in its scope. In the context of blockchain, it is also known as blockchain governance. Government by algorithm raises new challenges that are not captured in the e-government literature and the practice of public administration. Some ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Climate Action Tracker
Climate Action Tracker (abbreviated CAT) is a research group with the aim of monitoring government action to achieve their reduction of greenhouse gas emissions with regard to international agreements. It is tracking climate action in 32 countries responsible for over 80% of global emissions. COP26 Toward the end of the COP26 The 2021 United Nations Climate Change Conference, more commonly referred to as COP26, was the 26th United Nations Climate Change conference, held at the SEC Centre in Glasgow, Scotland, United Kingdom, from 31 October to 13 November 2021. The ... climate conference, CAT produced a report concluding that the current "wave of netzero emission goals renot matched by action on the ground" and that the world is likely headed for more than 2.4°C of warming by the end of the century. References External links Climate Action Tracker website Scientific organizations established in 2009 Greenhouse gas emissions {{Sci-org-stub ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Comparison Of Issue-tracking Systems
This article is a comparison of issue tracking systems that are notable, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems. The comparison includes client-server application, distributed and hosted systems. General Systems listed on a light purple background are no longer in active development. Features Input interfaces Notification interfaces Revision control system integration Authentication methods Containers See also * Comparison of help desk issue tracking software * List of personal information managers * Comparison of project management software The following is a comparison of project management software. General information Features Monetary features See also * Kanban (development) * Project management software * Project planning * Comparison of scrum software * Comparison o ... * Networked Help Desk * OSS through Java Notes References ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Comparison Of Help Desk Issue Tracking Software
This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management. See also * Comparison of issue-tracking systems This article is a comparison of issue tracking systems that are notable, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems. The comparison includes client-server application, di ... * Networked Help Desk * OSS through Java External links * {{curlie, Computers/Software/Help_Desk, Help Desk Software * Help desk issue tracking software ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Help Desk Software
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising. Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries. History The history of help desk software dates back to the 20th century when businesses relied mostly on face-to-face interaction to resolve customer issues. Customers had to visit a company’s store or office with the product to get their problems solved. With the invention of the telephone in 1876 and the telephone switchboard in the 1890s, the help desk assumed a better approach. Customers were able to reach their company and voice out their problem over the phon ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Bill (law)
A bill is proposed legislation under consideration by a legislature. A bill does not become law until it is passed by the legislature as well as, in most cases, approved by the executive. Once a bill has been enacted into law, it is called an '' act of the legislature'', or a ''statute''. Bills are introduced in the legislature and are discussed, debated and voted upon. Usage The word ''bill'' is primarily used in Anglophone United Kingdom and United States, the parts of a bill are known as ''clauses'', until it has become an act of parliament, from which time the parts of the law are known as ''sections''. In Napoleonic law nations (including France, Belgium, Luxembourg, Spain and Portugal), a proposed law may be known as a "law project" (Fr. ''projet de loi''), which is a government-introduced bill, or a "law proposition" (Fr. ''proposition de loi''), a private member's bill. For example the Dutch parliamentary system does not make this terminological distinction (''wetsontwe ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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