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Proactivity
Proactivity or proactive behavior refers to self-initiated behavior that endeavours to solve a problem before it has occurred. Proactive behavior involves acting in advance of a future situation, rather than reacting. It refers to taking control of a situation and making early changes, rather than adjusting to a situation or waiting for something to happen. Reactivity, as a behaviour pattern, is a habitual mode of taking one's lead from the situation or a participant, rather than taking initiative to solve the problem on your own terms. In moderation, this can be an effective expression of social risk aversion. Taken to excess, reactivity is a form of disempowerment. History The use of the word ''proactive'' (or ''pro-active'') was limited to the domain of experimental psychology in the 1930s, and used with a different meaning. ''Oxford English Dictionary'' (OED) credits Paul Whiteley and Gerald Blankfort, citing their 1933 paper discussing proactive inhibition as the "impair ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Proactive Communications
Proactive communications is a customer relationship lifecycle strategy used to increase customer loyalty. It is related to the organizational psychology term proactivity, which states that individuals should act based on anticipatory behavior rather than reacting to situations. The strategy is used to provide customer care and build credibility through personalized customer management to anticipate common inquiries. It is used to reduce customer frustration and mitigate customer service issues before having the ability to happen. Proactive communications include opt-in notifications and chats, social media responsiveness and multi-channel contact. The strategy is used during each phase of the customer lifecycle. The goal of proactive customer communications is to anticipate and streamline all interactions to be efficient and personalized for each customer. Client retention According to ''Direct Marketing News'', there are three steps to improve customer loyalty through the use of p ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Onboarding
''Onboarding'' or organizational socialization is the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors in order to become effective organizational members and insiders. In the United States, for example, up to 25% of workers are organizational newcomers engaged in an onboarding process. Tactics used in this process include formal meetings, lectures, videos, printed materials, or computer-based orientations that outline the operations and culture of the organization that the employee is entering into. This process is known in other parts of the world as an 'induction' or training. Studies have documented that socialization techniques such as onboarding lead to positive outcomes for new employees. These include higher job satisfaction, better job performance, greater organizational commitment, and reduction in occupational stress and intent to quit. The term "onboarding" is management jargon coined in the 1970s. Antecedents of success ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Adaptability
Adaptability ( la, adaptō "fit to, adjust") is a feature of a system or of a process. This word has been put to use as a specialised term in different disciplines and in business operations. Word definitions of adaptability as a specialised term differ little from dictionary definitions. According to Andresen and Gronau adaptability in the field of organizational management can in general be seen as an ability to change something or oneself to fit to occurring changes. In ecology, adaptability has been described as the ability to cope with unexpected disturbances in the environment. With respect to business and manufacturing systems and processes, adaptability has come to be seen increasingly as an important factor for their efficiency and economic success. In contrast, adaptability and efficiency are held to be in opposition to each other in biological and ecological systems, requiring a trade-off, since both are important factors in the success of such systems. To determine the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Personnel Psychology
Personnel Psychology is a subfield of Industrial and Organizational Psychology. Personnel psychology is the area of industrial/organizational psychology that primarily deals with the recruitment, selection and evaluation of personnel, and other job aspects such as morale, job satisfaction, and relationships between managers and workers in the workplace. It is the field of study that concentrates on the selection and evaluation of employees; this area of psychology deals with job analysis and defines and measures job performance, performance appraisal, employment testing, employment interviews, personnel selection and employee training, and human factors and ergonomics. History Twentieth Century By the end of the nineteenth century, industrial, or personnel psychology, was developed as a way to understand work behavior. One influential figure in the beginning of this new area was Hugo Munsterberg, a German psychologist who was trained by Wilhelm Wundt and who also worked with Wi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Journal Of Applied Psychology
The ''Journal of Applied Psychology'' is a monthly, peer-reviewed academic journal published by the American Psychological Association. The journal emphasizes the publication of original investigations that contribute new knowledge and understanding to fields of applied psychology (other than clinical and applied experimental or human factors, which are more appropriate for other American Psychological Association journals). The journal primarily considers empirical and theoretical investigations that enhance understanding of cognitive, motivational, affective, and behavioral psychological phenomena." The editor-in-chief is Lillian Eby (University of Georgia). The journal has implemented the Transparency and Openness Promotion (TOP) Guidelines. The TOP Guidelines provide structure to research planning and reporting and aim to make research more transparent, accessible, and reproducible. Abstracting and indexing According to the ''Journal Citation Reports'', the journal has a 2020 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Altruistic
Altruism is the principle and moral practice of concern for the welfare and/or happiness of other human beings or animals, resulting in a quality of life both material and spiritual. It is a traditional virtue in many cultures and a core aspect of various religious and secular worldviews. However, the object(s) of concern vary among cultures and religions. In an extreme case, altruism may become a synonym of selflessness, which is the opposite of selfishness. The word "altruism" was popularized (and possibly coined) by the French philosopher Auguste Comte in French, as ''altruisme'', for an antonym of egoism. He derived it from the Italian ''altrui'', which in turn was derived from Latin ''alteri'', meaning " other people" or "somebody else". Altruism in biological observations in field populations of the day organisms is an individual performing an action which is at a cost to themselves (e.g., pleasure and quality of life, time, probability of survival or reproduction), ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Organizational Citizenship Behavior
In industrial and organizational psychology, organizational citizenship behavior (OCB) is a person's voluntary commitment within an organization or company that is not part of his or her contractual tasks. Organizational citizenship behavior has been studied since the late 1970s. Over the past three decades, interest in these behaviors has increased substantially. Organizational behavior has been linked to overall organizational effectiveness, thus these types of employee behaviors have important consequences in the workplace. Dennis Organ is generally considered the father of OCB. Organ expanded upon Katz's (1964) original work. Definition of the concept Organ (1988) defines OCB as "individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization". Organ, D. W. (1988). Organizational Citizenship behavior: The good soldier syndrome. Lexington, MA: Le ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Extra Role Performance
Extra-role performance behaviours are certain behaviours of employees, which are not part of their formal job requirements as they cannot be prescribed or required in advance for a given job but they help in the smooth functioning of the organization as a social system. Some of the extra role performance behavior are: helping coworkers with a job related problem; accepting orders without fuss; tolerating temporary impositions without complaint; maintaining cleanliness and physical hygiene of the workplace; promoting a work climate that is tolerable and minimizes the distractions created by interpersonal conflict; and protecting and conserving organization An organization or organisation (Commonwealth English; see spelling differences), is an entity—such as a company, an institution, or an association—comprising one or more people and having a particular purpose. The word is derived f ...al resources etc. (Bateman & Organ, 1983). Sources *{{Cite journal , doi = 10.2 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Risk Aversion (psychology)
Risk aversion is a preference for a sure outcome over a gamble with higher or equal expected value. Conversely, the rejection of a sure thing in favor of a gamble of lower or equal expected value is known as risk-seeking behavior. The psychophysics of chance induce overweighting of sure things and of improbable events, relative to events of moderate probability. Underweighting of moderate and high probabilities relative to sure things contributes to risk aversion in the realm of gains by reducing the attractiveness of positive gambles. The same effect also contributes to risk seeking in losses by attenuating the aversiveness of negative gambles. Low probabilities, however, are overweighted, which reverses the pattern described above: low probabilities enhance the value of long-shots and amplify aversion to a small chance of a severe loss. Consequently, people are often risk seeking in dealing with improbable gains and risk averse in dealing with unlikely losses. Related theories ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Disempowerment
Empowerment is the degree of autonomy and self-determination in people and in communities. This enables them to represent their interests in a responsible and self-determined way, acting on their own authority. It is the process of becoming stronger and more confident, especially in controlling one's life and claiming one's rights. Empowerment as action refers both to the process of self-empowerment and to professional support of people, which enables them to overcome their sense of powerlessness and lack of influence, and to recognize and use their resources. As a term, empowerment originates from American community psychology and is associated with the social scientist Julian Rappaport (1981). However, the roots of empowerment theory extend further into history and are linked to Marxist sociological theory. These sociological ideas have continued to be developed and refined through Neo-Marxist Theory (also known as Critical Theory). In social work, empowerment forms a practica ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Determination
Determination is a positive emotional feeling that involves persevering towards a difficult goal in spite of obstacles.Kirby, L.D., Morrow, J., & Yih, J. (2014). The challenge of challenge: Pursuing determination as an emotion. In M. M. Tugade, M. N. Shiota, & L. D. Kirby (Eds.), Handbook of Positive Emotions. New York: Guilford Publications, Inc.Smith, C. A. (1991). The self, appraisal, and coping. In C. R. Snyder & D. R. Forsyth (Eds.), Handbook of Social and Clinical Psychology: The Health Perspective. New York: Pergamon press. Determination occurs prior to goal attainment and serves to motivate behavior that will help achieve one's goal. Empirical research suggests that people consider determination to be an emotion; in other words, determination is not just a cognitive state, but rather an affective state. In the psychology literature, researchers have studied determination under other terms, including challenge and anticipatory enthusiasm; this may explain one reason for th ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Courage
Courage (also called bravery or valor) is the choice and willingness to confront agony, pain, danger, uncertainty, or intimidation. Valor is courage or bravery, especially in battle. Physical courage is bravery in the face of physical pain, hardship, even death, or threat of death; while moral courage is the ability to act rightly in the face of popular opposition, shame, scandal, discouragement, or personal loss. The classical virtue of fortitude (''andreia, fortitudo'') is also translated "courage", but includes the aspects of perseverance and patience. In the Western tradition, notable thoughts on courage have come from philosophers Socrates, Plato, Aristotle, Aquinas, and Kierkegaard, as well as Christian beliefs and texts. In the Hindu tradition, mythology has given many examples of bravery, valor and courage, with examples of both physical and moral courage exemplified. In the Eastern tradition, the Chinese text ''Tao Te Ching'' offers a great deal of thoughts on cou ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
