Phone Calls
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Phone Calls
A telephone call is a connection over a telephone network between the called party and the calling party. First telephone call The first telephone call was made on March 10, 1876, by Alexander Graham Bell. Bell demonstrated his ability to "talk with electricity" by transmitting a call to his assistant, Thomas Watson. The first words transmitted were "Mr Watson, come here. I want to see you." This event has been called Bell's "greatest success", as it demonstrated the first successful use of the telephone. Although it was his greatest success, he refused to have a telephone in his own home because it was something he invented by mistake and saw it as a distraction from his main studies. Information transmission A telephone call may carry ordinary voice transmission using a telephone, data transmission when the calling party and called party are using modems, or facsimile transmission when they are using fax machines. The call may use land line, mobile phone, satellite phone o ...
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Hot Line
A hotline is a point-to-point communications link in which a call is automatically directed to the preselected destination without any additional action by the user when the end instrument goes off-hook. An example would be a phone that automatically connects to emergency services on picking up the receiver. Therefore, dedicated hotline phones do not need a rotary dial or keypad. A hotline can also be called an automatic signaling, ringdown, or off-hook service. For crises and service True hotlines cannot be used to originate calls other than to preselected destinations. However, in common or colloquial usage, a "hotline" often refers to a call center reachable by dialing a standard telephone number, or sometimes the phone numbers themselves. This is especially the case with 24-hour, noncommercial numbers, such as police tip hotlines or suicide crisis hotlines, which are staffed around the clock and thereby give the appearance of real hotlines. Increasingly, however, th ...
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Canada
Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, covering over , making it the world's second-largest country by total area. Its southern and western border with the United States, stretching , is the world's longest binational land border. Canada's capital is Ottawa, and its three largest metropolitan areas are Toronto, Montreal, and Vancouver. Indigenous peoples have continuously inhabited what is now Canada for thousands of years. Beginning in the 16th century, British and French expeditions explored and later settled along the Atlantic coast. As a consequence of various armed conflicts, France ceded nearly all of its colonies in North America in 1763. In 1867, with the union of three British North American colonies through Confederation, Canada was formed as a federal dominion of four provinces. This began an accretion of provinces an ...
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Local Call
In telephony, the term local call has the following meanings: # Any call using a single switching center; that is, not traveling to another telephone network; # A call made within a local calling area as defined by the local exchange carrier; # Any call for which an additional charge, ''i.e.'', toll charge, is not billed to the calling or called party, or (depending on the country) for which this charge is reduced because it is a short-distance call (e.g. within a town or local metropolitan area). Typically, local calls have shorter numbers than long-distance calls, as the area code may not be required. However, this is not true in parts of the United States and Canada that are subject to overlay plans or many countries in Europe that require closed dialing plans. Toll free (e.g. "800" numbers in the United States) are not necessarily local calls; despite being free to the caller, any charge due for the distance of the connection is charged to the ''called'' party. Commercial us ...
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DPNSS
The Digital Private Network Signalling System (DPNSS) is a network protocol used on digital trunk lines for connecting to PABX. It supports a defined set of inter-networking facilities. DPNSS was originally defined by British Telecom. The specification for the protocol is defined in BTNR188. The specification currently comes under the Network Interoperability Consultative Committee. History DPNSS was developed in the early 1980s by BT, or its forerunner, Post Office Telecommunications in recognition that the emerging Digital Private Circuit Primary Rate product 'Megastream' had to address the market for both data and voice, the latter being significantly greater because of the market for PBXs. At the time, BT dictated what signalling could be used on its leased lines and, whilst it only had a minority interest in the sales of PBXs, was requested by the PBX manufacturers to produce a standard to prevent the creation of a plethora of conflicting PBX protocols being developed. Under ...
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QSIG
QSIG is an ISDN based signaling protocol for signaling between private branch exchanges (PBXs) in a private integrated services network (PISN). It makes use of the connection-level Q.931 protocol and the application-level ROSE protocol. ISDN "proper" functions as the physical link layer. QSIG was originally developed by Ecma International, adopted by ETSI and is defined by a set of ISO standard documents, so is not owned by any company. This allows interoperability between communications platforms provided by disparate vendors. QSIG has two layers, called BC (basic call) and GF (generic function). QSIG BC describes how to set up calls between PBXs. QSIG GF provides supplementary services for large-scale corporate, educational, and government networks, such as line identification, call intrusion and call forwarding. Thus for a large or very distributed company that requires multiple PBXs, users can receive the same services across the network and be unaware of the switch that their ...
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Telephone Exchange
A telephone exchange, telephone switch, or central office is a telecommunications system used in the public switched telephone network (PSTN) or in large enterprises. It interconnects telephone subscriber lines or virtual circuits of digital systems to establish telephone calls between subscribers. In historical perspective, telecommunication terms have been used with different semantics over time. The term ''telephone exchange'' is often used synonymously with ''central office'', a Bell System term. Often, a ''central office'' is defined as a building used to house the inside plant equipment of potentially several telephone exchanges, each serving a certain geographical area. Such an area has also been referred to as the exchange or exchange area. In North America, a central office location may also be identified as a ''wire center'', designating a facility to which a telephone is connected and obtains dial tone. For business and billing purposes, telecommunication carriers defi ...
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ISDN User Part
The ISDN (Integrated Services Digital Network) User Part or ISUP is part of Signaling System No. 7 (SS7), which is used to set up telephone calls in the public switched telephone network (PSTN). It is specified by the ITU-T as part of the Q.76x series.. When a telephone call is set up from one subscriber to another, several telephone exchanges could be involved, possibly across international boundaries. To allow a call to be set up correctly, where ISUP is supported, a switch will signal call-related information like called party number to the next switch in the network using ISUP messages. The telephone exchanges may be connected via T1 or E1 trunks which transport the speech from the calls. These trunks are divided into 64 kbit/s timeslots, and one timeslot can carry exactly one call. Regardless of what facilities are used to interconnect switches, each circuit between two switches is uniquely identified by a circuit identification code (CIC) that is included in the ISUP messa ...
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Direct Inward Dialing
Direct inward dialing (DID), also called direct dial-in (DDI) in Europe and Oceania, is a telecommunication service offered by telephone companies to subscribers who operate a private branch exchange (PBX) system. The feature provides service for multiple telephone numbers over one or more analog or digital physical circuits to the PBX, and transmits the dialed telephone number to the PBX so that a PBX extension is directly accessible for an outside caller, possibly by-passing an auto-attendant. Plain old telephone service For direct inward dialing service, the telephone company provides one or more trunk lines to the customer for connection to the customer's PBX, and allocates a range of telephone numbers to the customer. Calls to such numbers are forwarded to the customer's PBX via the trunks. As calls are presented to the PBX, the dialed telephone number is signaled to the PBX with Dialed Number Identification Service (DNIS) using a prearranged, usually partial format, e.g., t ...
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Private Branch Exchange
A business telephone system is a multiline telephone system typically used in business environments, encompassing systems ranging in technology from the key telephone system (KTS) to the private branch exchange (PBX). A business telephone system differs from an installation of several telephones with multiple central office (CO) lines in that the CO lines used are directly controllable in key telephone systems from multiple telephone stations, and that such a system often provides additional features related to call handling. Business telephone systems are often broadly classified into key telephone systems, and private branch exchanges, but many hybrid systems exist. A key telephone system was originally distinguished from a private branch exchange in that it did not require an operator or attendant at the switchboard to establish connections between the central office trunks and stations, or between stations. Technologically, private branch exchanges share lineage with centra ...
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Telephone Company
A telephone company, also known as a telco, telephone service provider, or telecommunications operator, is a kind of communications service provider (CSP), more precisely a telecommunications service provider (TSP), that provides telecommunications services such as telephony and data communications access. Many telephone companies were at one time government agencies or privately owned but state-regulated monopolies. The government agencies are often referred to, primarily in Europe, as PTTs (postal, telegraph and telephone services). Telephone companies are common carriers, and in the United States are also called local exchange carriers. With the advent of mobile telephony, telephone companies now include wireless carriers, or mobile network operators. Most telephone companies now also function as internet service providers (ISPs), and the distinction between a telephone company and an ISP may disappear completely over time, as the current trend for supplier convergence in ...
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Public Switched Telephone Network
The public switched telephone network (PSTN) provides Communications infrastructure, infrastructure and services for public Telecommunications, telecommunication. The PSTN is the aggregate of the world's circuit-switched telephone networks that are operated by national, regional, or local telephony operators. These consist of telephone lines, fiber optic cables, microwave transmission links, Routing in cellular networks, cellular networks, communications satellites, and undersea telephone cables, all interconnected by switching centers which allow most telephones to communicate with each other. Originally a network of fixed-line Analog signal processing, analog telephone systems, the PSTN is now almost entirely digital in its core network and includes mobile and other networks, as well as fixed telephones. The technical operation of the PSTN adheres to the standards created by the ITU-T. These standards allow different networks in different countries to interconnect seamlessly. ...
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