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E-service
Electronic services or e-services are services which make use of information and communication technologies (ICTs). The three main components of e-services are: # service provider; # service receiver; and # the channels of service delivery (i.e., technology) For example, with respect to public e-service, public agencies are the service provider and citizens as well as businesses are the service receiver. For public e-service the internet is the main channel of e-service delivery while other classic channels (e.g. telephone, call center, public kiosk, mobile phone, television) are also considered.Rowley, J. (2006) An analysis of the e-service literature: towards a research agenda. Internet Research, 16 (3), 339-359 Since its inception in the late 1980s in Europe and formal introduction in 1993 by the US Government, the term ‘E-Government’ has now become one of the recognized research domains especially in the context of public policy and now has been rapidly gaining strategic i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
E-Government
E-government (short for electronic government) is the use of technological communications devices, such as computers and the Internet, to provide public services to citizens and other persons in a country or region. E-government offers new opportunities for more direct and convenient citizen access to government and for government provision of services directly to citizens. The term consists of the digital interactions between a citizen and their government (C2G), between governments and other government agencies (G2G), between government and citizens (G2C), between government and employees (G2E), and between government and businesses/commerces (G2B). E-government delivery models can be broken down into the following categories:Jeong Chun Hai @Ibrahim. (2007). ''Fundamental of Development Administration.'' Selangor: Scholar Press. This interaction consists of citizens communicating with all levels of government (city, state/province, national, and international), facilitat ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
E-government
E-government (short for electronic government) is the use of technological communications devices, such as computers and the Internet, to provide public services to citizens and other persons in a country or region. E-government offers new opportunities for more direct and convenient citizen access to government and for government provision of services directly to citizens. The term consists of the digital interactions between a citizen and their government (C2G), between governments and other government agencies (G2G), between government and citizens (G2C), between government and employees (G2E), and between government and businesses/commerces (G2B). E-government delivery models can be broken down into the following categories:Jeong Chun Hai @Ibrahim. (2007). ''Fundamental of Development Administration.'' Selangor: Scholar Press. This interaction consists of citizens communicating with all levels of government (city, state/province, national, and international), facilitat ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Quality
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ=P-E. This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. A business with high service quality will meet or exceed customer expectations whilst remaining economically competitive. Evidence from empirical studies suggests that improved service quality increases profitability and long term economic competitiveness. Improvements to service quality may be achieved by improving operational processes; identifying problems quickly and systematically; establishing valid and reliable service performance measures and measuring customer satisfaction and other performance outcomes. Definition From the viewpoint of business administration, service quality is an achievement in customer service. It reflects at each service encounter. Customers form service expectatio ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Tencent
Tencent Holdings Ltd. () is a Chinese multinational technology and entertainment conglomerate and holding company headquartered in Shenzhen. It is one of the highest grossing multimedia companies in the world based on revenue. It is also the world’s largest company in the video game industry based on its investments, with Tencent Games being the subdivision of Tencent Interactive Entertainment Group (IEG) focused on publishing of games. Founded in 1998, its subsidiaries globally market various Internet-related services and products, including in entertainment, artificial intelligence, and other technology. Its twin-skyscraper headquarters, Tencent Seafront Towers (also known as Tencent Binhai Mansion) are based in the Nanshan District of Shenzhen. Tencent is the world's largest video game vendor, as well as one of the most financially valuable companies. It is among the largest social media, venture capital, and investment corporations. Its services include social netwo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
WhatsApp
WhatsApp (also called WhatsApp Messenger) is an internationally available freeware, cross-platform, centralized instant messaging (IM) and voice-over-IP (VoIP) service owned by American company Meta Platforms (formerly Facebook). It allows users to send text and voice messages, make voice and video calls, and share images, documents, user locations, and other content. WhatsApp's client application runs on mobile device A mobile device (or handheld computer) is a computer small enough to hold and operate in the hand. Mobile devices typically have a flat LCD or OLED screen, a touchscreen interface, and digital or physical buttons. They may also have a physica ...s, and can be accessed from computers. The service requires a cellular network, cellular telephone number, mobile telephone number to sign up. In January 2018, WhatsApp released a standalone business app called WhatsApp Business which can communicate with the standard WhatsApp client. The client application was cr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Google
Google LLC () is an American multinational technology company focusing on search engine technology, online advertising, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence, and consumer electronics. It has been referred to as "the most powerful company in the world" and one of the world's most valuable brands due to its market dominance, data collection, and technological advantages in the area of artificial intelligence. Its parent company Alphabet is considered one of the Big Five American information technology companies, alongside Amazon, Apple, Meta, and Microsoft. Google was founded on September 4, 1998, by Larry Page and Sergey Brin while they were PhD students at Stanford University in California. Together they own about 14% of its publicly listed shares and control 56% of its stockholder voting power through super-voting stock. The company went public via an initial public offering (IPO) in 2004. In 2015, Google was reor ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Internet Plus
Internet Plus (), similar to Information Superhighway and Industry 4.0, is a concept and strategy proposed by China's prime minister Li Keqiang in his Government Work Report on March 5, 2015 so as to keep pace with the information trend. According to China's official website, "Internet plus" was on the list of significant economic keywords in 2015 and was one of the newest expressions of the two sessions (National People's Congress of the People's Republic of China and Chinese People's Political Consultative Conference, ) of the year. Definition "Internet Plus" refers to the application of the internet and other information technology in conventional industries. It is an incomplete equation where various internets (mobile Internet, cloud networking, big data or Internet of Things) can be added to other fields, fostering new industries and business development in China. Background Domestic challenges China's economy's growing speed is declining due to the growing debt, declining f ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Zhongguancun
Zhongguancun () is a major technology hub in Haidian District, Beijing, China. Zhongguancun occupies a band between the northwestern Third Ring Road and the northwestern Fourth Ring Road, in the northwestern part of Beijing. Zhongguancun is sometimes known as " China's Silicon Valley". The place is also the center of Beijing-Tianjin-Shijiazhuang Hi-Tech Industrial Belt. History Chen Chunxian envisioned Zhongguancun, which then became a well-known technology hub 30 years later. Chunxian, a member of the Chinese Academy of Sciences (CAS), conceived of a Silicon Valley in China following a government-sponsored trip to Boston and Silicon Valley, United States. Zhongguancun became known as "Electronics Avenue" () from the early 1980s on, due to its information technology markets along a central, crowded street. Zhongguancun was recognized by the central government of China in 1988, and officially named "Beijing High-Technology Industry Development Experimental Zone". In 19 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Information And Communication Technology
Information and communications technology (ICT) is an extensional term for information technology (IT) that stresses the role of unified communications and the integration of telecommunications (telephone lines and wireless signals) and computers, as well as necessary enterprise software, middleware, storage and audiovisual, that enable users to access, store, transmit, understand and manipulate information. ICT is also used to refer to the convergence of audiovisuals and telephone networks with computer networks through a single cabling or link system. There are large economic incentives to merge the telephone networks with the computer network system using a single unified system of cabling, signal distribution, and management. ICT is an umbrella term that includes any communication device, encompassing radio, television, cell phones, computer and network hardware, satellite systems and so on, as well as the various services and appliances with them such as video conferencing and ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
WeChat
WeChat () is a Chinese instant messaging, social media, and mobile payment app developed by Tencent. First released in 2011, it became the world's largest standalone mobile app in 2018, with over 1 billion monthly active users. WeChat has been described as China's "app for everything" and a super-app because of its wide range of functions. WeChat provides text messaging, hold-to-talk voice messaging, broadcast (one-to-many) messaging, video conferencing, video games, sharing of photographs and videos and location sharing. User activity on WeChat is analyzed, tracked and shared with Chinese authorities upon request as part of the mass surveillance network in China. WeChat censors politically sensitive topics in China. Data transmitted by accounts registered outside China is surveilled, analyzed and used to build up censorship algorithms in China. In response to a border dispute between India and China, WeChat was banned in India in June 2020 along with several other Chinese ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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