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Call Center Industry In India
The call center industry in India is a part of India's business process outsourcing industry. Centers A call center is an office with the capacity to field many telephone calls for a company. Types of call center work can include customer service and telemarketing. Factors that have made India attractive as a hub of call center work from the US, UK, and Australia include its convenient time zone, low labor costs, and large English-speaking population. The introduction of call center and other business processing work to India picked up in the 1990s as Fortune 500 companies began offshore outsourcing this work to India. British Airways, American Express, AT&T, United Airlines and Dell are examples of companies that utilize call centers in India. Other countries with comparable call center industries include Call center industry in Bangladesh, Bangladesh and the Call center industry in the Philippines, Philippines. Workers There were approximately 350,000 call center workers in In ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
An Indian Call Center
An, AN, aN, or an may refer to: Businesses and organizations * Airlinair (IATA airline code AN) * Alleanza Nazionale, a former political party in Italy * AnimeNEXT, an annual anime convention located in New Jersey * Anime North, a Canadian anime convention * Ansett Australia, a major Australian airline group that is now defunct (IATA designator AN) * Apalachicola Northern Railroad (reporting mark AN) 1903–2002 ** AN Railway, a successor company, 2002– * Aryan Nations, a white supremacist religious organization * Australian National Railways Commission, an Australian rail operator from 1975 until 1987 * Antonov, a Ukrainian (formerly Soviet) aircraft manufacturing and services company, as a model prefix Entertainment and media * Antv, an Indonesian television network * ''Astronomische Nachrichten'', or ''Astronomical Notes'', an international astronomy journal * ''Avisa Nordland'', a Norwegian newspaper * ''Sweet Bean'' (あん), a 2015 Japanese film also known as ''An'' ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Indigestion
Indigestion, also known as dyspepsia or upset stomach, is a condition of impaired digestion. Symptoms may include upper abdominal fullness, heartburn, nausea, belching, or upper abdominal pain. People may also experience feeling full earlier than expected when eating. Indigestion is relatively common, affecting 20% of people at some point during their life, and is frequently caused by gastroesophageal reflux disease (GERD) or gastritis. Indigestion is subcategorized as "organic" or "functional", but making the diagnosis can prove challenging for physicians. Organic indigestion is the result of an underlying disease, such as gastritis, peptic ulcer disease (an ulcer of the stomach or duodenum), or cancer. Functional indigestion (previously called nonulcer dyspepsia) is indigestion without evidence of underlying disease. Functional indigestion is estimated to affect about 15% of the general population in western countries and accounts for a majority of dyspepsia cases. In elder ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Outsourcing In India
Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity which otherwise is or could be carried out internally, i.e. in-house, and sometimes involves transferring employees and assets from one firm to another. The term ''outsourcing'', which came from the phrase ''outside resourcing'', originated no later than 1981. The concept, which ''The Economist'' says has "made its presence felt since the time of the Second World War", often involves the contracting of a business process (e.g., payroll processing, claims processing), operational, and/or non-core functions, such as manufacturing, facility management, call center/call center support. The practice of handing over control of public services to private enterprises (privatization), even if conducted on a limited, short-term basis, may also be described as outsourcing. Outsourcing includes both foreign and domestic contracting, and sometimes includes offshoring ( ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
One Night @ The Call Center
''One Night @ the Call Center'' is a novel written by Chetan Bhagat, first published in 2005. The novel revolves around a group of six call center employees working at a call center in Gurgaon, Haryana, India. The themes involve the anxieties and insecurities of the young Indian middle class, such as career, inadequacy, marriage, and family conflicts. The book was the second best-selling novel from the author after ''Five Point Someone''. Plot The book begins with a frame story recounting a train journey from Kanpur to Delhi. During the journey, the author meets a beautiful girl who offers to tell him a story on the condition that he has to make it his second book. After a lot of hesitation, the author agrees. The story is about six people working in a call center and relates the events that happen one night when get a phone-call from 'God'. Claimed to be based on a true story, the author uses Shyam Mehra (alias Sam Marcy) as the narrator and protagonist, who is one among the s ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Chetan Bhagat
Chetan Bhagat (born 22 April 1974) is an Indian author, columnist and YouTuber. He was included in Time (magazine), Time magazine's list of Time 100, World's 100 Most Influential People in 2010. Five of his novels have been adapted into films. Family, education, and personal life Chetan Bhagat grew up in a traditional Punjabi Hindus, Punjabi Hindu family. His father served as a lieutenant colonel in the Indian Army and his mother worked as a scientist in Indian Agricultural Research Institute, New Delhi. He was schooled at the Indian Army Public Schools, Army Public School, Dhaula Kuan. He claims to have been an average student at 15. His love for writing began during his school years. He used to write articles for the literary magazine of his school and seeing his name printed on the magazine as a writer gave him intense pleasure. This encouraged him to write more in the coming years. Bhagat graduated with a B.Tech. degree in Mechanical Engineering from the Indian Institute ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Slumdog Millionaire
''Slumdog Millionaire'' is a 2008 British drama film that is a loose adaptation of the novel '' Q & A'' (2005) by Indian author Vikas Swarup. It narrates the story of 18-year-old Jamal Malik from the Juhu slums of Mumbai. Starring Dev Patel as Jamal, and filmed in India, the film was directed by Danny Boyle, written by Simon Beaufoy, and produced by Christian Colson, with Loveleen Tandan credited as co-director. As a contestant on '' Kaun Banega Crorepati'', an Indian-Hindi version of ''Who Wants to Be a Millionaire?,'' Jamal surprises everyone by being able to answer every question correctly, winning . Accused of cheating, Jamal recounts his life story to the police, illustrating how he is able to answer each question correctly. After its world premiere at the Telluride Film Festival and later screenings at the Toronto International Film Festival and the London Film Festival, ''Slumdog Millionaire'' had a nationwide release in the United Kingdom on 9 January 2009, in Ind ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Outsourced (film)
''Outsourced'' is a 2006 American romantic comedy film directed by John Jeffcoat and written by John Jeffcoat and George Wing. Plot Todd Anderson (Josh Hamilton (actor), Josh Hamilton), a salesman for a Seattle novelty products company, learns he has to travel to India when his department is Outsourcing, outsourced. Todd is not happy but when his boss Dave informs him that quitting would mean losing his stock options, he goes to train his Indian replacement Puro (Asif Basra). When he arrives, Todd is frustrated with everything in the country where people call him "Mr. Toad". He has difficulty making the call center employees of Gharapuri understand what their American customers expect. He feels that he is never going to get the Minutes-per-Incident (MPI) under six minutes and so will never get to return to the USA. Todd experiences the festival of Holi and with it, a sense of calm. At the call center the MPI slowly improves. He recognizes a leader in an employee Asha (Ayesha Dha ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Bombay Calling
''Bombay Calling'' is a 2006 feature documentary film directed by Ben Addelman and Samir Mallal. Produced by the National Film Board of Canada which follows the journey of Kaz Lalani the pioneer of Call Centre Outsourcing. ''Bombay Calling'' chronicles the lives of young call center workers in Bombay (Mumbai) India. Synopsis ''Bombay Calling'' delves into the lives of a group of young Indians working outsourced jobs at a call center in Bombay. Without focusing too much on the politics, it profiles several characters as they train for and attempt to sell phone services to clients in the UK. The film shows both sides of the impact of globalization on India - the economic benefits, but also the break with tradition and loss of innocence the characters face. By the end of the film, the telemarketing venture has failed but the characters are resilient. For this reason, the film has been compared to Startup.com. Awards It won the Grand Jury Prize at the Indian Film Festival of ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Nalini By Day, Nancy By Night
''Nalini by Day, Nancy by Night'' is a 2005 documentary film by filmmaker Sonali Gulati. This film explores business process outsourcing in India. Told from the perspective of an Indian living in the United States, the film provides a glimpse into India's call centers, where telemarketers acquire American names and accents to service the telephone-support industry of the U.S. The film incorporates animation as a way to build in personal narrative in a doodle-like manner. It also includes live action footage which takes the form of cinema verité and innovatively edited interviews, and archival footage that provides contextual analysis to the socio-political history of globalization and capitalism. The film is a commentary on identity in the new millennium that intersects diaspora with global outsourcing. It was first shown at the 2005 Margaret Mead Film Festival. Awards *Director's Choice Award, Black Maria Film & Video Festival 2006 *2nd Prize NextFrame Film Festival *1st P ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Sleep Disorder
A sleep disorder, or somnipathy, is a medical disorder of an individual's sleep patterns. Some sleep disorders are severe enough to interfere with normal physical, mental, social and emotional functioning. Polysomnography and actigraphy are tests commonly ordered for diagnosing sleep disorders. Sleep disorders are broadly classified into dyssomnias, parasomnias, circadian rhythm sleep disorders involving the timing of sleep, and other disorders including ones caused by medical or psychological conditions. When a person struggles to fall asleep and/or stay asleep with no obvious cause, it is referred to as insomnia, the most common sleep disorder. Others include sleep apnea, narcolepsy and hypersomnia (excessive sleepiness at inappropriate times), sleeping sickness (disruption of sleep cycle due to infection), sleepwalking, and night terrors. Sleep disruptions can be caused by various issues, including teeth grinding ( bruxism) and night terrors. Management of sleep disturbances ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Headache
Headache is the symptom of pain in the face, head, or neck. It can occur as a migraine, tension-type headache, or cluster headache. There is an increased risk of depression in those with severe headaches. Headaches can occur as a result of many conditions. There are a number of different classification systems for headaches. The most well-recognized is that of the International Headache Society, which classifies it into more than 150 types of primary and secondary headaches. Causes of headaches may include dehydration; fatigue; sleep deprivation; stress; the effects of medications (overuse) and recreational drugs, including withdrawal; viral infections; loud noises; head injury; rapid ingestion of a very cold food or beverage; and dental or sinus issues (such as sinusitis). Treatment of a headache depends on the underlying cause, but commonly involves pain medication (especially in case of migraine or cluster headache). A headache is one of the most commonly experienced ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Eye Strain
Eye strain, also known as asthenopia (from Greek ''a-sthen-opia'', grc, ἀσθενωπία, ), is a common eye condition that manifests through non-specific symptoms such as fatigue, pain in or around the eyes, blurred vision, headache, and occasional double vision. Symptoms often occur after long-term use of computers, digital devices, reading or other activities that involve extended visual tasks which are broadly classified into external and internal symptom factors. When concentrating on a visually intense task, such as continuously focusing on a book or computer monitor, the ciliary muscles and the extraocular muscles are strained. This causes discomfort, soreness or pain on the eyeballs. Closing the eyes for ten minutes and relaxing the muscles of the face and neck at least once an hour usually relieves the problem. A page or photograph with the same image twice, but slightly displaced (from a printing mishap, a camera moving during the shot, etc.) can cause eye strai ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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