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Voxbone
Voxbone S.A. is a global communication as a service (CaaS) company that is a wholly owned subsidiary of Bandwidth, Inc., with offices in locations including Brussels, London, San Francisco, Austin, Simi Valley, Dublin, Singapore and Iași. Voxbone became a part of Bandwidth on November 2, 2020. Voxbone enables telephony applications such as conferencing platforms and call centers to send and receive phone calls, text messages and faxes in 60+ countries making up 93% of global GDP, with the company’s services accessed through a web platform or REST API. Voxbone's services are delivered over a private IP network that interconnects with local phone networks in the countries where it operates. Voxbone customers include Uber, Zoom, Skype, Dialpad, 8x8, Deutsche Telekom, Telefonica, NTT, Level(3) and Orange. History Voxbone was founded in Brussels, Belgium, in 2005 by Rodrigue Ullens and Francois Struman as Voxbone SA/NV. As a consultant for telecom operators, Ullens noticed ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Bandwidth (company)
Bandwidth is a communications platform as a service company. They sell software application programming interfaces (or APIs) for voice and messaging, using their own IP voice network. History Bandwidth was formed in 1999 by David Morken who was later joined by Henry Kaestner as co-founder in 2001, merging Bandwidth International into Bandwidth.com. Bandwidth moved to Centennial Campus of North Carolina State University in Raleigh, North Carolina in 2012. Bandwidth announced in 2020 a plan to move its corporate headquarters to 2021 Edwards Mill Road in Raleigh. The proposed campus is slated to include two five-story buildings, covering 450,000 square feet, and later an additional 350,000 square foot phase. Bandwidth also stated an intent to hire for some 1,000 new positions at the time of the announcement. As of December 31, 2018, Bandwidth maintains a workforce of 700+ employees. On November 10, 2017, the company had an initial public offering on the NASDAQ which raised $80 mil ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Cloud Communications
Cloud communications are Internet-based voice and data communications where telecommunications applications, switching and storage are hosted by a third-party outside of the organization using them, and they are accessed over the public Internet. Cloud services is a broad term, referring primarily to data-center-hosted services that are run and accessed over an Internet infrastructure. Until recently, these services have been data-centric, but with the evolution of VoIP (voice over Internet protocol), voice has become part of the cloud phenomenon.Arnold, Jon"Why businesses need to think differently about cloud communications" ''Focus'', April 16, 2010. Cloud telephony (also known as hosted telephony) refers specifically to voice services and more specifically the replacement of conventional business telephone equipment, such as a private branch exchange (PBX), with third-party VoIP service.http://www.networkworld.com/columnists/2011/022111gearhead.html New Web-based VoIP Product lau ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Application Programming Interface
An application programming interface (API) is a way for two or more computer programs to communicate with each other. It is a type of software interface, offering a service to other pieces of software. A document or standard that describes how to build or use such a connection or interface is called an ''API specification''. A computer system that meets this standard is said to ''implement'' or ''expose'' an API. The term API may refer either to the specification or to the implementation. In contrast to a user interface, which connects a computer to a person, an application programming interface connects computers or pieces of software to each other. It is not intended to be used directly by a person (the end user) other than a computer programmer who is incorporating it into the software. An API is often made up of different parts which act as tools or services that are available to the programmer. A program or a programmer that uses one of these parts is said to ''call'' th ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Zoom Video Communications
Zoom Video Communications, Inc. (commonly shortened to Zoom, and stylized as zoom) is an American communications technology company headquartered in San Jose, California. It provides videotelephony and online chat services through a cloud-based peer-to-peer software platform used for video communications (Meetings), messaging (Chat), voice calls (Phone), conference rooms for video meetings (Rooms), virtual events (Events) and contact centers (Contact Center), and offers an open platform allowing third-party developers to build custom applications on its unified communications platform (Developer Platform). Eric Yuan, a former Cisco engineer and executive, founded Zoom in 2011, and launched its software in 2013. Zoom's revenue growth, and perceived ease-of-use and reliability of its software, resulted in a $1 billion valuation in 2017, making it a "unicorn" company. The company first became profitable in 2019, and completed an initial public offering that year. The company joine ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
InContact
NICE Ltd. () is an Israel-based company, specializing in contact center softwareNICE CXone, telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. History NICE was founded in 1986 as Neptune Intelligence Computer Engineering (NICE) by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Centre
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen to be an open workspace for call center agents, with workstations that include a computer ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Jitter
In electronics and telecommunications, jitter is the deviation from true periodicity of a presumably periodic signal, often in relation to a reference clock signal. In clock recovery applications it is called timing jitter. Jitter is a significant, and usually undesired, factor in the design of almost all communications links. Jitter can be quantified in the same terms as all time-varying signals, e.g., root mean square (RMS), or peak-to-peak displacement. Also, like other time-varying signals, jitter can be expressed in terms of spectral density. Jitter period is the interval between two times of maximum effect (or minimum effect) of a signal characteristic that varies regularly with time. Jitter frequency, the more commonly quoted figure, is its inverse. ITU-T G.810 classifies jitter frequencies below 10 Hz as wander and frequencies at or above 10 Hz as jitter. Jitter may be caused by electromagnetic interference and crosstalk with carriers of other signals. Jit ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Mean Opinion Score
Mean opinion score (MOS) is a measure used in the domain of Quality of Experience and telecommunications engineering, representing overall quality of a stimulus or system. It is the arithmetic mean over all individual "values on a predefined scale that a subject assigns to his opinion of the performance of a system quality". Such ratings are usually gathered in a subjective quality evaluation test, but they can also be algorithmically estimated. MOS is a commonly used measure for video, audio, and audiovisual quality evaluation, but not restricted to those modalities. ITU-T has defined several ways of referring to a MOS in RecommendatioITU-T P.800.1 depending on whether the score was obtained from audiovisual, conversational, listening, talking, or video quality tests. Rating scales and mathematical definition The MOS is expressed as a single rational number, typically in the range 1–5, where 1 is lowest perceived quality, and 5 is the highest perceived quality. Other MOS ranges ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
SIP Trunking
SIP trunking is a voice over Internet Protocol (VoIP) technology and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services and unified communications to customers equipped with SIP-based private branch exchange (IP-PBX) and unified communications facilities. Most unified communications applications provide voice, video, and other streaming media applications such as desktop sharing, web conferencing, and shared whiteboard. Domains The architecture of SIP trunking provides a partitioning of the unified communications network into two different domains of expertise: * Private domain: refers to a part of the network connected to a PBX or unified communications server. * Public domain: refers to the part of the network which allows access into the public switched telephone network (PSTN) or public land mobile network (PLMN). The interconnection between the two domains must occur through a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Local Number Portability
Local number portability (LNP) for fixed lines, and full mobile number portability (FMNP) for mobile phone lines, refers to the ability of a "customer of record" of an existing fixed-line or mobile telephone number assigned by a local exchange carrier (LEC) to reassign the number to another carrier ("service provider portability"), move it to another location ("geographic portability"), or change the type of service ("service portability"). In most cases, there are limitations to transferability with regards to geography, service area coverage, and technology. Location Portability and Service Portability are not consistently defined or deployed in the telecommunication industry. In the United States and Canada, mobile number portability is referred to as WNP or WLNP (Wireless LNP). In the rest of the world it is referred to as mobile number portability (MNP). Wireless number portability is available in some parts of Africa, Asia, Australia, Latin America and most European countri ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Direct Inward Dial
Direct inward dialing (DID), also called direct dial-in (DDI) in Europe and Oceania, is a telecommunication service offered by telephone companies to subscribers who operate a private branch exchange (PBX) system. The feature provides service for multiple telephone numbers over one or more analog or digital physical circuits to the PBX, and transmits the dialed telephone number to the PBX so that a PBX extension is directly accessible for an outside caller, possibly by-passing an auto-attendant. Plain old telephone service For direct inward dialing service, the telephone company provides one or more trunk lines to the customer for connection to the customer's PBX, and allocates a range of telephone numbers to the customer. Calls to such numbers are forwarded to the customer's PBX via the trunks. As calls are presented to the PBX, the dialed telephone number is signaled to the PBX with Dialed Number Identification Service (DNIS) using a prearranged, usually partial format, e.g., ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
