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Voice XML
VoiceXML (VXML) is a digital document standard for specifying interactive media and voice dialogs between humans and computers. It is used for developing audio and voice response applications, such as banking systems and automated customer service portals. VoiceXML applications are developed and deployed in a manner analogous to how a web browser interprets and visually renders the Hypertext Markup Language (HTML) it receives from a web server. VoiceXML documents are interpreted by a voice browser and in common deployment architectures, users interact with voice browsers via the public switched telephone network (PSTN). The VoiceXML document format is based on Extensible Markup Language (XML). It is a standard developed by the World Wide Web Consortium (W3C). Usage VoiceXML applications are commonly used in many industries and segments of commerce. These applications include order inquiry, package tracking, driving directions, emergency notification, wake-up, flight tracking, voic ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Web Browser
A web browser, often shortened to browser, is an application for accessing websites. When a user requests a web page from a particular website, the browser retrieves its files from a web server and then displays the page on the user's screen. Browsers can also display content stored locally on the user's device. Browsers are used on a range of devices, including desktops, laptops, tablets, smartphones, smartwatches and consoles. As of 2024, the most used browsers worldwide are Google Chrome (~66% market share), Safari (~16%), Edge (~6%), Firefox (~3%), Samsung Internet (~2%), and Opera (~2%). As of 2023, an estimated 5.4 billion people had used a browser. Function The purpose of a web browser is to fetch content and display it on the user's device. This process begins when the user inputs a Uniform Resource Locator (URL), such as ''https://en.wikipedia.org/'', into the browser's address bar. Virtually all URLs on the Web start with either ''http:'' or ''h ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
AT&T Corporation
AT&T Corporation, an abbreviation for its former name, the American Telephone and Telegraph Company, was an American telecommunications company that provided voice, video, data, and Internet telecommunications and professional services to businesses, consumers, and government agencies. During the Bell System's long history, AT&T was at times the world's largest telecommunications company, the world's largest cable television operator, and a regulated monopoly. At its peak in the 1950s and 1960s, it employed one million people and its revenue ranged between US$3 billion in 1950 ($ in present-day terms) and $12 billion in 1966 ($ in present-day terms). In 2005, AT&T was acquired by " Baby Bell" and former subsidiary SBC Communications for more than $16 billion ($ in present-day terms). SBC then changed its name to AT&T Inc., with AT&T Corporation continuing to exist as a long-distance calling subsidiary until its dissolution on May 1, 2024. History Origins ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Semantic Interpretation For Speech Recognition
Semantic Interpretation for Speech Recognition (SISR) defines the syntax and semantics of annotations to grammar rules in the Speech Recognition Grammar Specification (SRGS). Since 5 April 2007, it is a World Wide Web Consortium recommendation. By building upon SRGS grammars, it allows voice browsers via ECMAScript to semantically interpret complex grammars and provide the information back to the application. For example, it allows utterances like "I would like a Coca-cola and three large pizzas with pepperoni and mushrooms." to be interpreted into an object that can be understood by an application. For example, the utterance could produce the following object named : If used against this grammar that includes SISR markup in addition to the standard SRGS grammar in XML format: I would like a out.drink = new Object(); out.drink.liquid=rules.drink.type; out.drink.drinksize=rules.drink.drinksize; and out.pizza=rules.p ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Speech Recognition Grammar Specification
Speech Recognition Grammar Specification (SRGS) is a W3C standard for how ''speech recognition grammars'' are specified. A speech recognition grammar is a set of word patterns, and tells a speech recognition system what to expect a human to say. For instance, if you call an auto-attendant application, it will prompt you for the name of a person (with the expectation that your call will be transferred to that person's phone). It will then start up a speech recognizer, giving it a speech recognition grammar. This grammar contains the names of the people in the auto attendant's directory and a collection of sentence patterns that are the typical responses from callers to the prompt. SRGS specifies two alternate but equivalent syntaxes, one based on XML, and one using augmented BNF format. In practice, the XML syntax is used more frequently. Both the ABNF and XML form have the expressive power of a context-free grammar. A grammar processor that does not support recursive gramma ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Plum Voice
The Plum Group, Inc. (DBA Plum Voice) is a company. Plum is headquartered in New York City with offices in Boston and Denver. History Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to create technologies for personalized audio communication. By 2001, Plum had commercialized the open-standard Plum VoiceXML IVR platform which facilitated the creation of dynamic telecom applications. *2001 - Commercial launch of Plum VoiceXML IVR platform for customer-premises deployment *2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting *2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine *2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool. *2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications. *2013 - Plum launched VoiceTrends, an analytics and reporting toolkit designed specifically for voice applications. Plum ach ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Phonologies
Phonology (formerly also phonemics or phonematics: "phonemics ''n.'' 'obsolescent''1. Any procedure for identifying the phonemes of a language from a corpus of data. 2. (formerly also phonematics) A former synonym for phonology, often preferred by the American Structuralists and reflecting the importance in structuralist work of phonemics in sense 1.": "phonematics ''n.'' 1. 'obsolete''An old synonym for phonemics (sense 2).") is the branch of linguistics that studies how languages systematically organize their phonemes or, for sign languages, their constituent parts of signs. The term can also refer specifically to the sound or sign system of a particular language variety. At one time, the study of phonology related only to the study of the systems of phonemes in spoken languages, but now it may relate to any linguistic analysis either: Sign languages have a phonological system equivalent to the system of sounds in spoken languages. The building blocks of signs are speci ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Nuance Communications
Nuance Communications, Inc. is an American multinational computer software technology corporation, headquartered in Burlington, Massachusetts, that markets speech recognition and artificial intelligence software. Nuance merged with its competitor in the commercial large-scale speech application business, ScanSoft, in October 2005. ScanSoft was a Xerox spin-off that was bought in 1999 by Visioneer, a hardware and software scanner company, which adopted ScanSoft as the new merged company name. The original ScanSoft had its roots in Kurzweil Computer Products. In April 2021, Microsoft announced it would buy Nuance Communications. The deal is an all-cash transaction of $19.7 billion, including company debt, or $56 per share. The acquisition was completed in March 2022. History The company that would become Nuance was incorporated in 1992 as Visioneer. In 1999, Visioneer acquired ScanSoft, Inc. (SSFT), and the combined company became known as ScanSoft. In September 2005, Sc ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Genesys (company)
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud (computing), cloud-based and hybrid cloud software. The company was founded in 1990 and was acquired by investment firms Permira Funds and TCV (investment firm), Technology Crossover Ventures (TCV) in February 2012. History Genesys was founded by Gregory Shenkman and Alec Miloslavsky in October 1990. The company's original seed funding was $150,000 in loans from the founders' families. The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQ stock exchange under the ticker symbol GCTI. In late 1999, Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion. In October 2007, Paul Segre succeeded Wes Hayden as Genesys's chief executive officer (CEO). In February 2012, Permira and TCV acquir ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Cisco
Cisco Systems, Inc. (using the trademark Cisco) is an American multinational digital communications technology conglomerate corporation headquartered in San Jose, California. Cisco develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products. Cisco specializes in specific tech markets, such as the Internet of things (IoT), domain security, videoconferencing, and energy management with products including Webex, OpenDNS, Jabber, Duo Security, Silicon One, and Jasper. Cisco Systems was founded in December 1984 by Leonard Bosack and Sandy Lerner, two Stanford University computer scientists who had been instrumental in connecting computers at Stanford. They pioneered the concept of a local area network (LAN) being used to connect distant computers over a multiprotocol router system. The company went public in 1990 and, by the end of the dot-com bubble in 2000, had a market capitali ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Avaya
Avaya LLC(), formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey, that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services. In 2019, the company provided services to 220,000 customer locations in 190 countries. History In 1995, AT&T Corporation renamed their subsidiary AT&T Technologies to Lucent Technologies and spun it off in 1996. Lucent subsequently spun off units of its own in an attempt to restructure its struggling operations. Avaya Inc. was spun off from Lucent as its own company in 2000 (Lucent merged with Alcatel SA in 2006, becoming Alcatel-Lucent, which was purchased in turn by Nokia Nokia Corporation is a Finnish multinational corporation, multinational telecommunications industry, telecommunications, technology company, information technology, and consumer electronics corporation, originally establish ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Alvaria
Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts. In 2021, Aspect purchased Noble Systems Corporation; the resultant organization was officially announced in September 2021 as Alvaria, Inc. Alvaria has offices in Africa, Asia, Oceania, Europe, North America, and South America. History Aspect was founded under the name Aspect Communications in 1973, when its software powered the first call center flight booking system with an intelligent Automatic Call Distributor. In 2005, Aspect Communications was acquired by Concerto Software for $1 billion, with the new entity called Aspect Software. Concerto was created in 2002 when Davox Corporation acquired CELLIT and renamed itself Concerto Software, Inc. In 2006, Aspect borrowed $1.16 billion to finance its international expansion. In 2006 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
