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User Assistance
User assistance is a general term for guided assistance to a user of a software product. The phrase incorporates all forms of help available to a user. Assistance can also automatically perform procedures or step users through the procedure, depending on the question that the user asked. The term is broader than online help, and includes procedural and tutorial information. What it does User assistance provides information to help a person to interact with software. This can include describing the user interface, but also focuses on how to help the user to best apply the software capabilities to their needs. User assistance can be considered a component of the broader category of user experience. Devices User assistance employs a number of devices including help, wizards, tutorials, printed manuals (and their PDF equivalents), and user interface text. User assistance professionals also contribute to enterprise knowledge bases and content management systems.{{cite web , au ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Software
Software is a set of computer programs and associated documentation and data. This is in contrast to hardware, from which the system is built and which actually performs the work. At the lowest programming level, executable code consists of machine language instructions supported by an individual processor—typically a central processing unit (CPU) or a graphics processing unit (GPU). Machine language consists of groups of binary values signifying processor instructions that change the state of the computer from its preceding state. For example, an instruction may change the value stored in a particular storage location in the computer—an effect that is not directly observable to the user. An instruction may also invoke one of many input or output operations, for example displaying some text on a computer screen; causing state changes which should be visible to the user. The processor executes the instructions in the order they are provided, unless it is instructed ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Internationalization And Localization
In computing, internationalization and localization (American) or internationalisation and localisation (British English), often abbreviated i18n and L10n, are means of adapting computer software to different languages, regional peculiarities and technical requirements of a target locale. Internationalization is the process of designing a software application so that it can be adapted to various languages and regions without engineering changes. Localization is the process of adapting internationalized software for a specific region or language by translating text and adding locale-specific components. Localization (which is potentially performed multiple times, for different locales) uses the infrastructure or flexibility provided by internationalization (which is ideally performed only once before localization, or as an integral part of ongoing development). Naming The terms are frequently abbreviated to the numeronyms ''i18n'' (where ''18'' stands for the number of letters ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Helpline
A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS. The word '' hotline'' is also sometimes used to refer to a helpline. A helpline can provide emotional support to a person in distress in its minimalistic form. It may help the individual. Services include: * user assistance, for example computer software support * telephone counseling, medical hotlines, insolvency hotlines, crisis hotlines and many other types of hotlines. See also * Telephone counseling * Hotline * Single Non-Emergency Number * Emergency telephone number Most public switched telephone networks have a single emergency telephone number (sometimes known as the universal emergency telephone number or the emergency services number) that allows a caller to contact local emergency services for assista ... References ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Online Help
Online help is topic-oriented, procedural or reference information delivered through computer software. It is a form of user assistance. The purpose of most online help is to assist in using a software application, web application or operating system. However, it can also present information on a broad range of subjects. Online help linked to the application's state (what the user is doing) is called Context-sensitive help. Benefits Online help has largely replaced live customer support. Before its availability, support could only be given through printed documentation, postal mail, or telephone (which is expensive). When customers troubleshoot their own problems, quite often they can get to a solution by themselves, saving time and money. More companies can afford this kind of help system, allowing them to compete with the larger companies more effectively. Platforms Online help is created using help authoring tools or component content management systems. It is delivered in ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Paper
Paper is a thin sheet material produced by mechanically or chemically processing cellulose fibres derived from wood, rags, grasses or other vegetable sources in water, draining the water through fine mesh leaving the fibre evenly distributed on the surface, followed by pressing and drying. Although paper was originally made in single sheets by hand, almost all is now made on large machines—some making reels 10 metres wide, running at 2,000 metres per minute and up to 600,000 tonnes a year. It is a versatile material with many uses, including printing, painting, graphics, signage, design, packaging, decorating, writing, and cleaning. It may also be used as filter paper, wallpaper, book endpaper, conservation paper, laminated worktops, toilet tissue, or currency and security paper, or in a number of industrial and construction processes. The papermaking process developed in east Asia, probably China, at least as early as 105 CE, by the Han court eunuch Cai Lun, although the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Instruction Manual (computer And Video Games)
Video game packaging refers to the physical storage of the contents of a PC or console game, both for safekeeping and shop display. In the past, a number of materials and packaging designs were used, mostly paperboard or plastic. Today, most physical game releases are shipped in ( CD) jewel cases or (DVD) keep cases, with little differences between them. Aside from the actual game, many items may be included inside, such as an instruction booklet, teasers of upcoming games, subscription offers to magazines, other advertisements, or any hardware that may be needed for any extra features of the game. Personal computer packages Early machines such as the Commodore 64 were tape-based, and hence had their games distributed on ordinary cassettes. When more advanced machines moved to floppy disks, the cassette boxes stayed in use for a while (e.g. '' Treasure Island Dizzy'' for the Amiga came on a floppy disk in a cassette box). In the late 1980s and early 1990s, computer games ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Computer Programming
Computer programming is the process of performing a particular computation (or more generally, accomplishing a specific computing result), usually by designing and building an executable computer program. Programming involves tasks such as analysis, generating algorithms, profiling algorithms' accuracy and resource consumption, and the implementation of algorithms (usually in a chosen programming language, commonly referred to as coding). The source code of a program is written in one or more languages that are intelligible to programmers, rather than machine code, which is directly executed by the central processing unit. The purpose of programming is to find a sequence of instructions that will automate the performance of a task (which can be as complex as an operating system) on a computer, often for solving a given problem. Proficient programming thus usually requires expertise in several different subjects, including knowledge of the application domain, specialized algori ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Script (computing)
A scripting language or script language is a programming language that is used to manipulate, customize, and automate the facilities of an existing system. Scripting languages are usually interpreted at runtime rather than compiled. A scripting language's primitives are usually elementary tasks or API calls, and the scripting language allows them to be combined into more programs. Environments that can be automated through scripting include application software, text editors, web pages, operating system shells, embedded systems, and computer games. A scripting language can be viewed as a domain-specific language for a particular environment; in the case of scripting an application, it is also known as an extension language. Scripting languages are also sometimes referred to as very high-level programming languages, as they sometimes operate at a high level of abstraction, or as control languages, particularly for job control languages on mainframes. The term ''scripting langu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Quality Assurance
Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to ensure that the product(s) delivered to customer(s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer. The core purpose of Quality Assurance is to prevent mistakes and defects in the development and production of both manufactured products, such as automobiles and shoes, and delivered services, such as automotive repair and athletic shoe design. Assuring quality and therefore avoiding problems and delays when delivering products or services to customers is what ISO 9000 defines as that "part of quality management focused on providing confidence that quality requirements will be fulfilled". This defect prevention aspect of quality assurance differs from the defect detection aspect of quality control and has been referred to as a ''shift left'' since it focuses on quality effor ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
User Interface
In the industrial design field of human–computer interaction, a user interface (UI) is the space where interactions between humans and machines occur. The goal of this interaction is to allow effective operation and control of the machine from the human end, while the machine simultaneously feeds back information that aids the operators' decision-making process. Examples of this broad concept of user interfaces include the interactive aspects of computer operating systems, hand tools, heavy machinery operator controls and process controls. The design considerations applicable when creating user interfaces are related to, or involve such disciplines as, ergonomics and psychology. Generally, the goal of user interface design is to produce a user interface that makes it easy, efficient, and enjoyable (user-friendly) to operate a machine in the way which produces the desired result (i.e. maximum usability). This generally means that the operator needs to provide minimal input ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Online Help
Online help is topic-oriented, procedural or reference information delivered through computer software. It is a form of user assistance. The purpose of most online help is to assist in using a software application, web application or operating system. However, it can also present information on a broad range of subjects. Online help linked to the application's state (what the user is doing) is called Context-sensitive help. Benefits Online help has largely replaced live customer support. Before its availability, support could only be given through printed documentation, postal mail, or telephone (which is expensive). When customers troubleshoot their own problems, quite often they can get to a solution by themselves, saving time and money. More companies can afford this kind of help system, allowing them to compete with the larger companies more effectively. Platforms Online help is created using help authoring tools or component content management systems. It is delivered in ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Subject-matter Expert
A subject-matter expert (SME) is a person who has authority, accumulated great knowledge in a particular field or topic and this level of knowledge is demonstrated by the person's degree, licensure, and/or through years of professional experience with the subject, i.e. a Doctor of Philosophy, PhD in chemistry could be easily declared as an SME in chemistry, or a person with a Second Class Radio Telegraph License (or equivalent) issued by the national licensing body (Federal Communications Commission in the United States, Ofcom in the UK, and National Telecommunications Commission in the Philippines, and other List_of_telecommunications_regulatory_bodies, authorities around the world) could be considered an SME in Morse_code, radio telegraph. A person with a master's degree in electronic engineering could be considered a subject matter expert in electronics, or a person with many years of experience in machining could be considered a subject matter expert in machining. The term is ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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