Text-to-9-1-1
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Text-to-9-1-1
Text-to-911 is a technology that enables emergency call takers to receive text messages. Its use is encouraged for people with hearing impairment or who have trouble speaking; it can also be used for situations when it is too dangerous to call. Text-to-911 has been supported by the four major cellular providers in the United States since 2014, but it is only supported by approximately 1,600 of more than 6,000 emergency call centers. Adoption The FCC maintains a registry of areas supporting text-to-911. All carriers are required to send bounce-back messages to inform the sender that the message could not be received if text-to-911 is not supported by the local call center. Statewide Support *Arizona * Connecticut * Delaware * Indiana * Iowa * Minnesota * Maine * New Hampshire * North Dakota * South Dakota The National Association of the Deaf provides a map of states providing text-to-911. Challenges Call centers are usually funded by both state and federal funding. Limited ...
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9-1-1 Tapping Protocol
The tapping protocol is an initiative developed by the government of New York City to provide members of the deaf and hard of hearing community, as well as others who are unable to voice, with a means of directly reporting emergencies to 9-1-1 from the streets of New York City. The tapping protocol can be employed when calling 9-1-1 from a pay phone or when using one of New York City's emergency call boxes to summon help. In both cases, the person reporting the emergency communicates with the 9-1-1 call-taker by tapping in a specific pattern with a finger, pen, key, etc., on the mouthpiece of the phone or the speaker section of the call box. Two tapping patterns are used in order to distinguish the type of assistance requested: a steady tapping pattern indicates a request for Police assistance, while a repeated two-tap pattern indicates a request for Fire and Emergency Medical Service ("EMS") response. The person reporting the emergency should employ the appropriate tapping method ...
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Enhanced 9-1-1
Enhanced 911, E-911 or E911 is a system used in North America to automatically provide the caller's location to 9-1-1, 911 dispatchers. 911 is the universal emergency telephone number in the region. In the European Union, a similar system exists known as E112 (where 112 (emergency telephone number), 112 is the emergency access number) and known as eCall when called by a vehicle. An incoming 911 call is routed to a Public safety answering point, Public Safety Answering Point (PSAP), which is a call center operated by the local government. At the PSAP, the call is answered by a specially trained official known as a telecommunicator, 9-1-1 dispatcher. The dispatcher's computer receives information from the telephone company about the physical address (for landlines) or geographic coordinates (for wireless) of the caller. This information is used to dispatch police officer, police, firefighter, fire, emergency medical services, medical and other services as needed. Call routing Landlin ...
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Next Generation 9-1-1
Next Generation 9-1-1 (abbreviated NG9-1-1) refers to an initiative aimed at updating the 9-1-1 service infrastructure in the United States and Canada to improve public emergency communications services in a growing wireless mobile society. In addition to calling 9-1-1 from a phone, it intends to enable the public to transmit text (see Text-to-9-1-1), images, video and data to the 9-1-1 center (referred to as a Public Safety Answering Point, or PSAP). The initiative also envisions additional types of emergency communications and data transfer. This NG9-1-1 infrastructure is intended to replace the current services over time. The National Emergency Number Association (NENA) first identified the need for NG9-1-1 in 2000, and started development actions in 2003, and is nearing full definition and standards for NG9-1-1. Since 2006, the US Department of Transportation (DOT) in the United States and the Canadian Radio-television and Telecommunications Commission (CRTC) in Canada have been ...
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National Association Of The Deaf (United States)
The National Association of the Deaf (NAD) is an organization for the promotion of the rights of deaf people in the United States. NAD was founded in Cincinnati, Ohio, in 1880 as a non-profit organization run by Deaf people to advocate for deaf rights, its first president being Robert P. McGregor of Ohio. It includes associations from all 50 states and Washington, DC, and is the US member of the World Federation of the Deaf, which has over 120 national associations of Deaf people as members. It has its headquarters in Silver Spring, Maryland. All of its presidents were late-deafened until the 1970s. It is in charge of the Miss Deaf America Ambassador programs, which are held during the association's conventions. It has advocated for deaf rights in all aspects of life, from public transportation to education. Mission statement The mission of the National Association of the Deaf is "to preserve, protect and promote the civil, human and linguistic rights of deaf and hard of hearing ...
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Waterloo, Iowa
Waterloo is a city in and the county seat of Black Hawk County, Iowa, United States. As of the 2020 United States Census the population was 67,314, making it the eighth-largest city in the state. The city is part of the Waterloo – Cedar Falls Metropolitan Statistical Area, and is the more populous of the two cities. History Waterloo was originally known as Prairie Rapids Crossing. The town was established near two Meskwaki American tribal seasonal camps alongside the Cedar River. It was first settled in 1845 when George and Mary Melrose Hanna and their children arrived on the east bank of the Red Cedar River (now just called the Cedar River). They were followed by the Virden and Mullan families in 1846. Evidence of these earliest families can still be found in the street names Hanna Boulevard, Mullan Avenue and Virden Creek. On December 8, 1845, the ''Iowa State Register and Waterloo Herald'' was the first newspaper published in Waterloo. The name Waterloo supplanted the o ...
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3-1-1
3-1-1 is a special telephone number supported in many communities in Canada and the United States. The number provides access to non-emergency municipal services. The number format follows the N11 code for a group of short, special-purpose local numbers as designated in the North American Numbering Plan. The telephone number 3-1-1 creates a central hub for local subscribers to access a variety of city services. It is intended, in part, to divert routine inquiries and non-urgent community concerns from the 9-1-1 number which is reserved for emergency service. A promotional website for 3-1-1 in Akron described the distinction as follows: "Burning building? Call 9-1-1. Burning question? Call 3-1-1." Many cities also accept 3-1-1 comments through online interfaces. An ''Open 311'' application programming interface is also available for these services. History The first use of 3-1-1 for informational services was in Baltimore, Maryland, where the service commenced on 2 October 1996. ...
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Emergency Medical Dispatcher
An emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of emergency medical services (EMS), and the dispatching and support of EMS resources responding to an emergency call. The term "emergency medical dispatcher" is also a certification level and a professional designation, certified through the Association of Public-Safety Communications Officials-International (APCO) and the International Academies of Emergency Dispatch. Many dispatchers, whether certified or not, will dispatch using a standard emergency medical dispatch protocol. History Dispatchers have always played an essential role of emergency medical services (EMS). At its most basic, the role of the dispatcher has been to identify the problem and the location of the patient, and then identify an ambulance that can be sent to the location. Prior to the professi ...
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Reverse 9-1-1
Reverse 9-1-1 is a public safety communications technology used by public safety organizations in Canada and the United States to communicate with groups of people in a defined geographic area. The system uses a database of telephone numbers and associated addresses, which, when tied into geographic information systems (GIS), can be used to deliver recorded emergency notifications to a selected set of telephone service subscribers. Background Reverse 9-1-1 was developed by Sigma Micro Corporation, later known as Sigma Communications, in 1993. After a number of corporate acquisitions, Motorola Solutions ultimately gained ownership of the technology and rights developed by Sigma, and Motorola has folded Reverse 9-1-1 into their Vesta suite of public safety systems. Case studies The system is used to notify residents in emergency situations, for example: * During the 2010 Boston water emergency, government agencies used the system to notify a large number of Boston-area residents ...
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Assistive Technology
Assistive technology (AT) is a term for assistive, adaptive, and rehabilitative devices for people with disabilities and the elderly. Disabled people often have difficulty performing activities of daily living (ADLs) independently, or even with assistance. ADLs are self-care activities that include toileting, mobility (ambulation), eating, bathing, dressing, grooming, and personal device care. Assistive technology can ameliorate the effects of disabilities that limit the ability to perform ADLs. Assistive technology promotes greater independence by enabling people to perform tasks they were formerly unable to accomplish, or had great difficulty accomplishing, by providing enhancements to, or changing methods of interacting with, the technology needed to accomplish such tasks. For example, wheelchairs provide independent mobility for those who cannot walk, while assistive eating devices can enable people who cannot feed themselves to do so. Due to assistive technology, disabled pe ...
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Emergency Telephone Numbers
An emergency is an urgent, unexpected, and usually dangerous situation that poses an immediate risk to health, life, property, or environment and requires immediate action. Most emergencies require urgent intervention to prevent a worsening of the situation, although in some situations, mitigation may not be possible and agencies may only be able to offer palliative care for the aftermath. While some emergencies are self-evident (such as a natural disaster that threatens many lives), many smaller incidents require that an observer (or affected party) decide whether it qualifies as an emergency. The precise definition of an emergency, the agencies involved and the procedures used, vary by jurisdiction, and this is usually set by the government, whose agencies ( emergency services) are responsible for emergency planning and management. Defining an emergency An incident, to be an emergency, conforms to one or more of the following, if it: * Poses an immediate threat to life, h ...
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