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3-1-1 is a special

telephone number A telephone number is a sequence of digits assigned to a landline telephone subscriber station connected to a telephone line or to a wireless electronic telephony device, such as a radio telephone or a mobile telephone, or to other devices f ...

supported in many communities in

Canada Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, covering over , making it the world's second-largest country by to ...

and the

United States The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country Continental United States, primarily located in North America. It consists of 50 U.S. state, states, a Washington, D.C., ...

. The number provides access to non-emergency

municipal A municipality is usually a single administrative division having corporate status and powers of self-government or jurisdiction as granted by national and regional laws to which it is subordinate. The term ''municipality'' may also mean the ...

services. The number format follows the N11 code for a group of short, special-purpose local numbers as designated in the

North American Numbering Plan The North American Numbering Plan (NANP) is a telephone numbering plan for twenty-five regions in twenty countries, primarily in North America and the Caribbean. This group is historically known as World Zone 1 and has the international calling ...

. The telephone number 3-1-1 creates a central hub for local subscribers to access a variety of city services. It is intended, in part, to divert routine inquiries and non-urgent community concerns from the

9-1-1 , usually written 911, is an emergency telephone number for the United States, Canada, Mexico, Panama, Palau, Argentina, Philippines, Jordan, as well as the North American Numbering Plan (NANP), one of eight N11 codes. Like other emergency n ...

number which is reserved for emergency service. A promotional website for 3-1-1 in

Akron Akron () is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County. It is located on the western edge of the Glaciated Allegheny Plateau, about south of downtown Cleveland. As of the 2020 Census, the city ...

described the distinction as follows: "Burning building? Call 9-1-1. Burning question? Call 3-1-1." Many cities also accept 3-1-1 comments through online interfaces. An '' Open 311''

application programming interface An application programming interface (API) is a way for two or more computer programs to communicate with each other. It is a type of software interface, offering a service to other pieces of software. A document or standard that describes how ...

is also available for these services.

History

The first use of 3-1-1 for informational services was in

Baltimore Baltimore ( , locally: or ) is the most populous city in the U.S. state of Maryland, fourth most populous city in the Mid-Atlantic, and the 30th most populous city in the United States with a population of 585,708 in 2020. Baltimore was ...

Maryland Maryland ( ) is a state in the Mid-Atlantic region of the United States. It shares borders with Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware and the Atlantic Ocean t ...

, where the service commenced on 2 October 1996. 3-1-1 is intended to connect callers to a

call center A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. ...

that can be the same as the

call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting. This system is intended to extend the system such that true emergency callers are answered quickly with highest priority. The largest 3-1-1 operation in North America operates in

New York City New York, often called New York City or NYC, is the List of United States cities by population, most populous city in the United States. With a 2020 population of 8,804,190 distributed over , New York City is also the L ...

, which was implemented in 2003. The

Canadian Radio-television and Telecommunications Commission The Canadian Radio-television and Telecommunications Commission (CRTC; french: Conseil de la radiodiffusion et des télécommunications canadiennes, links=) is a public organization in Canada with mandate as a regulatory agency for broadcast ...

(CRTC) reserved the use of 3-1-1 for non-emergency municipal services throughout

on 5 November 2004. The first Canadian 3-1-1 service opened in

Calgary Calgary ( ) is the largest city in the western Canadian province of Alberta and the largest metro area of the three Prairie Provinces. As of 2021, the city proper had a population of 1,306,784 and a metropolitan population of 1,481,806, maki ...

, Alberta on 18 May 2005. Historically, the 311 code was used by some telephone companies for testing purposes. In

Alberta Alberta ( ) is one of the thirteen provinces and territories of Canada. It is part of Western Canada and is one of the three prairie provinces. Alberta is bordered by British Columbia to the west, Saskatchewan to the east, the Northwest T ...

, 311 was the automatic number announcement circuit (ANAC) until 1 April 2005 when this was changed to 958–6111 to make way for the 3-1-1 service.

Operation

3-1-1 service is generally implemented at the local level; in some cities, it is also used for various municipal calls. Examples of calls intended for 3-1-1 include: *abandoned vehicles in roadway *code and housing violations * dead animal removal * debris in roadway *graffiti removal *illegal burning *non-working streetlamps, parking meters, traffic lights *noise complaints *Parking Law Enforcement *Parks and recreation concerns *potholes, sinkholes and utility holes in streets *public safety concerns *rat or rodent infestation *reporting stolen vehicles

Open 311

On March 3, 2010, the Federal Chief Information Officer of the United States, Vivek Kundra, announced the creation of a uniform ''Open 311''

for these services. In 2009 at TechCrunch 50,

CitySourced CitySourced is a civic engagement SaaS (Software as a Service) platform that connects citizens to local government agencies and the services they provide. The platform provides HTML5 and iOS/ Android citizen-facing client applications that connect ...

first launched 'Mobile 311' to allow citizens to submit issues directly from a smartphone to their local government. The online 311 service SeeClickFix, which partners with

news organizations The news media or news industry are forms of mass media that focus on delivering news to the general public or a target public. These include news agencies, print media ( newspapers, news magazines), broadcast news ( radio and television), ...

to promote reported issues, is available across the United States but does not connect to municipalities with their permission or knowledge except in a few select cases. Open 311 is used internationally, for example by FixMyStreet in the United Kingdom.

Cell-phone access

311 services works with some cellular phone providers, and about one-third of all 311 calls in the USA originate from cell phones rather than land-lines., while cell-phone carriers gradually add the service to their networks.

Availability

United States

3-1-1 is available in several major American cities, including: *

Akron, Ohio Akron () is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County. It is located on the western edge of the Glaciated Allegheny Plateau, about south of downtown Cleveland. As of the 2020 Census, the city ...

Albany, Georgia Albany ( ) is a city in the U.S. state of Georgia. Located on the Flint River, it is the seat of Dougherty County, and is the sole incorporated city in that county. Located in southwest Georgia, it is the principal city of the Albany, Georgia m ...

Albuquerque, New Mexico Albuquerque ( ; ), ; kee, Arawageeki; tow, Vakêêke; zun, Alo:ke:k'ya; apj, Gołgéeki'yé. abbreviated ABQ, is the most populous city in the U.S. state of New Mexico. Its nicknames, The Duke City and Burque, both reference its founding i ...

Anaheim, California Anaheim ( ) is a city in northern Orange County, California, part of the Los Angeles metropolitan area. As of the 2020 United States Census, the city had a population of 346,824, making it the most populous city in Orange County, the 10th-most ...

Andover, Massachusetts Andover is a town in Essex County, Massachusetts, United States. It was settled in 1642 and incorporated in 1646."Andover" in ''The New Encyclopædia Britannica''. Chicago: Encyclopædia Britannica Inc., 15th ed., 1992, Vol. 1, p. 387. As of th ...

Atlanta, Georgia Atlanta ( ) is the capital city, capital and List of municipalities in Georgia (U.S. state), most populous city of the U.S. state of Georgia (U.S. state), Georgia. It is the county seat, seat of Fulton County, Georgia, Fulton County, the mos ...

Austin, Texas Austin is the capital city of the U.S. state of Texas, as well as the seat and largest city of Travis County, with portions extending into Hays and Williamson counties. Incorporated on December 27, 1839, it is the 11th-most-populous city ...

Baltimore, Maryland Baltimore ( , locally: or ) is the most populous city in the U.S. state of Maryland, fourth most populous city in the Mid-Atlantic, and the 30th most populous city in the United States with a population of 585,708 in 2020. Baltimore wa ...

Baton Rouge, Louisiana Baton Rouge ( ; ) is a city in and the List of capitals in the United States, capital of the U.S. state of Louisiana. Located the eastern bank of the Mississippi River, it is the county seat, parish seat of East Baton Rouge Parish, Louisiana, E ...

Beaumont, Texas Beaumont is a coastal city in the U.S. state of Texas. It is the seat of government of Jefferson County, within the Beaumont– Port Arthur metropolitan statistical area, located in Southeast Texas on the Neches River about east of Houston ( ...

Berkeley, California Berkeley ( ) is a city on the eastern shore of San Francisco Bay in northern Alameda County, California, United States. It is named after the 18th-century Irish bishop and philosopher George Berkeley. It borders the cities of Oakland and E ...

Birmingham, Alabama Birmingham ( ) is a city in the north central region of the U.S. state of Alabama. Birmingham is the seat of Jefferson County, Alabama's most populous county. As of the 2021 census estimates, Birmingham had a population of 197,575, down 1% f ...

* Boston, Massachusetts *

Buffalo, New York Buffalo is the second-largest city in the U.S. state of New York (behind only New York City) and the seat of Erie County. It is at the eastern end of Lake Erie, at the head of the Niagara River, and is across the Canadian border from Sou ...

Cary, North Carolina Cary is a town in Wake and Chatham counties in the U.S. state of North Carolina and is part of the Raleigh–Cary, NC Metropolitan Statistical Area. According to the 2020 Census, its population was 174,721, making it the seventh largest mun ...

Charlotte, North Carolina Charlotte ( ) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont region, it is the county seat of Mecklenburg County. The population was 874,579 at the 2020 census, making Charlotte the 16th-most popu ...

Chattanooga, Tennessee Chattanooga ( ) is a city in and the county seat of Hamilton County, Tennessee, United States. Located along the Tennessee River bordering Georgia, it also extends into Marion County on its western end. With a population of 181,099 in 2020 ...

Chicago, Illinois (''City in a Garden''); I Will , image_map = , map_caption = Interactive Map of Chicago , coordinates = , coordinates_footnotes = , subdivision_type = Country , subdivision_name ...

Cleveland, Ohio Cleveland ( ), officially the City of Cleveland, is a city in the U.S. state of Ohio and the county seat of Cuyahoga County. Located in the northeastern part of the state, it is situated along the southern shore of Lake Erie, across the U.S ...

(soft launch, available only in a limited number of departments) *

Columbus, Georgia Columbus is a consolidated city-county located on the west-central border of the U.S. state of Georgia. Columbus lies on the Chattahoochee River directly across from Phenix City, Alabama. It is the county seat of Muscogee County, with which it o ...

Columbus, Ohio Columbus () is the state capital and the most populous city in the U.S. state of Ohio. With a 2020 census population of 905,748, it is the 14th-most populous city in the U.S., the second-most populous city in the Midwest, after Chicago, an ...

Dallas, Texas Dallas () is the third largest city in Texas and the largest city in the Dallas–Fort Worth metroplex, the fourth-largest metropolitan area in the United States at 7.5 million people. It is the largest city in and seat of Dallas County ...

Danbury, Connecticut Danbury is a city in Fairfield County, Connecticut, United States, located approximately northeast of New York City. Danbury's population as of 2022 was 87,642. It is the seventh largest city in Connecticut. Danbury is nicknamed the "Hat Cit ...

Denver, Colorado Denver () is a consolidated city and county, the capital, and most populous city of the U.S. state of Colorado. Its population was 715,522 at the 2020 census, a 19.22% increase since 2010. It is the 19th-most populous city in the Unit ...

Detroit, Michigan Detroit ( , ; , ) is the largest city in the U.S. state of Michigan. It is also the largest U.S. city on the United States–Canada border, and the seat of government of Wayne County. The City of Detroit had a population of 639,111 at ...

El Paso, Texas El Paso (; "the pass") is a city in and the seat of El Paso County in the western corner of the U.S. state of Texas. The 2020 population of the city from the U.S. Census Bureau was 678,815, making it the 23rd-largest city in the U.S., the ...

Elgin, Illinois Elgin ( ) is a city in Cook and Kane counties in the northern part of the U.S. state of Illinois. Elgin is located northwest of Chicago, along the Fox River. As of the 2020 Census, the city had a population of 114,797, the seventh-larg ...

Evanston, Illinois Evanston ( ) is a city, suburb of Chicago. Located in Cook County, Illinois, United States, it is situated on the North Shore along Lake Michigan. Evanston is north of Downtown Chicago, bordered by Chicago to the south, Skokie to the west, ...

Fort Wayne, Indiana Fort Wayne is a city in and the county seat of Allen County, Indiana, United States. Located in northeastern Indiana, the city is west of the Ohio border and south of the Michigan border. The city's population was 263,886 as of the 2020 Censu ...

Greensboro, North Carolina Greensboro (; formerly Greensborough) is a city in and the county seat of Guilford County, North Carolina, United States. It is the List of municipalities in North Carolina, third-most populous city in North Carolina after Charlotte, North Car ...

Gulfport, Mississippi Gulfport is the second-largest city in Mississippi after the state capital, Jackson. Along with Biloxi, Gulfport is the co-county seat of Harrison County and the larger of the two principal cities of the Gulfport-Biloxi, Mississippi Metropolit ...

Hartford, Connecticut Hartford is the capital city of the U.S. state of Connecticut. It was the seat of Hartford County until Connecticut disbanded county government in 1960. It is the core city in the Greater Hartford metropolitan area. Census estimates since t ...

Hampton, Virginia Hampton () is an independent city (United States), independent city in the Commonwealth (U.S. state), Commonwealth of Virginia in the United States. As of the 2020 United States Census, 2020 census, the population was 137,148. It is the List ...

Haverhill, Massachusetts Haverhill ( ) is a city in Essex County, Massachusetts, United States. Haverhill is located 35 miles north of Boston on the New Hampshire border and about 17 miles from the Atlantic Ocean. The population was 67,787 at the 2020 United States Cen ...

Houston, Texas Houston (; ) is the most populous city in Texas, the most populous city in the Southern United States, the fourth-most populous city in the United States, and the sixth-most populous city in North America, with a population of 2,304,580 i ...

Huntington, West Virginia Huntington is a city in Cabell and Wayne counties in the U.S. state of West Virginia. It is the county seat of Cabell County, and the largest city in the Huntington–Ashland metropolitan area, sometimes referred to as the Tri-State Area. A ...

Jacksonville, Florida Jacksonville is a city located on the Atlantic coast of northeast Florida, the most populous city proper in the state and is the largest city by area in the contiguous United States as of 2020. It is the seat of Duval County, with which th ...

Kansas City, Missouri Kansas City (abbreviated KC or KCMO) is the largest city in Missouri by population and area. As of the 2020 United States census, 2020 census, the city had a population of 508,090 in 2020, making it the List of United States cities by populat ...

Knoxville, Tennessee Knoxville is a city in and the county seat of Knox County in the U.S. state of Tennessee. As of the 2020 United States census, Knoxville's population was 190,740, making it the largest city in the East Tennessee Grand Division and the stat ...

La Crosse, Wisconsin La Crosse is a city in the U.S. state of Wisconsin and the county seat of La Crosse County. Positioned alongside the Mississippi River, La Crosse is the largest city on Wisconsin's western border. La Crosse's population as of the 2020 census wa ...

Las Vegas, Nevada Las Vegas (; Spanish for "The Meadows"), often known simply as Vegas, is the 25th-most populous city in the United States, the most populous city in the state of Nevada, and the county seat of Clark County. The city anchors the Las Vega ...

Laredo, Texas Laredo ( ; ) is a city in and the county seat of Webb County, Texas, United States, on the north bank of the Rio Grande in South Texas, across from Nuevo Laredo, Tamaulipas, Mexico. Laredo has the distinction of flying seven flags (the Flag of th ...

Lexington, Kentucky Lexington is a city in Kentucky, United States that is the county seat of Fayette County. By population, it is the second-largest city in Kentucky and 57th-largest city in the United States. By land area, it is the country's 28th-largest ...

Little Rock, Arkansas ( The "Little Rock") , government_type = Council-manager , leader_title = Mayor , leader_name = Frank Scott Jr. , leader_party = D , leader_title2 = Council , leader_name2 ...

Louisville, Kentucky Louisville ( , , ) is the largest city in the Commonwealth of Kentucky and the 28th most-populous city in the United States. Louisville is the historical seat and, since 2003, the nominal seat of Jefferson County, on the Indiana border ...

Los Angeles, California Los Angeles ( ; es, Los Ángeles, link=no , ), often referred to by its initials L.A., is the List of municipalities in California, largest city in the U.S. state, state of California and the List of United States cities by population, sec ...

Memphis, Tennessee Memphis is a city in the U.S. state of Tennessee. It is the seat of Shelby County in the southwest part of the state; it is situated along the Mississippi River. With a population of 633,104 at the 2020 U.S. census, Memphis is the second-mo ...

Miami, Florida Miami ( ), officially the City of Miami, known as "the 305", "The Magic City", and "Gateway to the Americas", is a coastal metropolis and the county seat of Miami-Dade County in South Florida, United States. With a population of 442,241 at ...

Milwaukee, Wisconsin Milwaukee ( ), officially the City of Milwaukee, is both the most populous and most densely populated city in the U.S. state of Wisconsin and the county seat of Milwaukee County. With a population of 577,222 at the 2020 census, Milwaukee i ...

Minneapolis, Minnesota Minneapolis () is the largest city in Minnesota, United States, and the county seat of Hennepin County. The city is abundant in water, with thirteen lakes, wetlands, the Mississippi River, creeks and waterfalls. Minneapolis has its origi ...

Mobile, Alabama Mobile ( , ) is a city and the county seat of Mobile County, Alabama, United States. The population within the city limits was 187,041 at the 2020 census, down from 195,111 at the 2010 census. It is the fourth-most-populous city in Alabama ...

Montgomery, Alabama Montgomery is the capital city of the U.S. state of Alabama and the county seat of Montgomery County, Alabama, Montgomery County. Named for the Irish soldier Richard Montgomery, it stands beside the Alabama River, on the Gulf Coastal Plain, coas ...

Nashville, Tennessee Nashville is the capital city of the U.S. state of Tennessee and the seat of Davidson County. With a population of 689,447 at the 2020 U.S. census, Nashville is the most populous city in the state, 21st most-populous city in the U.S., and ...

New Orleans, Louisiana New Orleans ( , ,New Orleans

Oakland, California Oakland is the largest city and the county seat of Alameda County, California, United States. A major West Coast port, Oakland is the largest city in the East Bay region of the San Francisco Bay Area, the third largest city overall in the ...

Oxford, Alabama Oxford is a city in Calhoun, Talladega, and Cleburne counties in the State of Alabama. The population was 22,069 at the 2020 census,. Oxford is one of two principal cities of and included in the Anniston-Oxford Metropolitan Statistical Area ...

Newport News, Virginia Newport News () is an independent city in the U.S. state of Virginia. At the 2020 census, the population was 186,247. Located in the Hampton Roads region, it is the 5th most populous city in Virginia and 140th most populous city in the U ...

New York City, New York New York, often called New York City or NYC, is the most populous city in the United States. With a 2020 population of 8,804,190 distributed over , New York City is also the most densely populated major city in the Un ...

Newton, Massachusetts Newton is a city in Middlesex County, Massachusetts, United States. It is approximately west of downtown Boston. Newton resembles a patchwork of thirteen villages, without a city center. According to the 2020 U.S. Census, the population of ...

Orlando, Florida Orlando () is a city in the U.S. state of Florida and is the county seat of Orange County. In Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,509,831, according to U.S. Census Bureau figures re ...

Pensacola, Florida Pensacola () is the westernmost city in the Florida Panhandle, and the county seat and only incorporated city of Escambia County, Florida, United States. As of the 2020 United States census, the population was 54,312. Pensacola is the principal c ...

Pittsburgh, Pennsylvania Pittsburgh ( ) is a city in the Commonwealth (U.S. state), Commonwealth of Pennsylvania, United States, and the county seat of Allegheny County, Pennsylvania, Allegheny County. It is the most populous city in both Allegheny County and Wester ...

Philadelphia, Pennsylvania Philadelphia, often called Philly, is the largest city in the Commonwealth of Pennsylvania, the sixth-largest city in the U.S., the second-largest city in both the Northeast megalopolis and Mid-Atlantic regions after New York City. Since ...

* Portland,

Oregon Oregon () is a U.S. state, state in the Pacific Northwest region of the Western United States. The Columbia River delineates much of Oregon's northern boundary with Washington (state), Washington, while the Snake River delineates much of it ...

Providence, Rhode Island Providence is the capital and most populous city of the U.S. state of Rhode Island. One of the oldest cities in New England, it was founded in 1636 by Roger Williams, a Reformed Baptist theologian and religious exile from the Massachusetts ...

Provo, Utah Provo ( ) is the List of cities and towns in Utah, fourth-largest city in Utah, United States. It is south of Salt Lake City along the Wasatch Front. Provo is the largest city and county seat of Utah County, Utah, Utah County and is home to Bri ...

Redmond, Washington Redmond is a city in King County, Washington, United States, located east of Seattle. The population was 73,256 at the 2020 census, up from 54,144 in 2010. Redmond is best known as the home of Microsoft and Nintendo of America. With an ann ...

Richmond, Virginia (Thus do we reach the stars) , image_map = , mapsize = 250 px , map_caption = Location within Virginia , pushpin_map = Virginia#USA , pushpin_label = Richmond , pushpin_m ...

Riverside, California Riverside is a city in and the county seat of Riverside County, California, United States, in the Inland Empire metropolitan area. It is named for its location beside the Santa Ana River. It is the most populous city in the Inland Empire an ...

Rochester, New York Rochester () is a City (New York), city in the U.S. state of New York (state), New York, the county seat, seat of Monroe County, New York, Monroe County, and the fourth-most populous in the state after New York City, Buffalo, New York, Buffalo, ...

Sacramento, California ) , image_map = Sacramento County California Incorporated and Unincorporated areas Sacramento Highlighted.svg , mapsize = 250x200px , map_caption = Location within Sacramento C ...

San Antonio, Texas ("Cradle of Freedom") , image_map = , mapsize = 220px , map_caption = Interactive map of San Antonio , subdivision_type = Country , subdivision_name = United States , subdivision_type1= State , subdivision_name1 = Texas , subdivision_ ...

San Francisco, California San Francisco (; Spanish for " Saint Francis"), officially the City and County of San Francisco, is the commercial, financial, and cultural center of Northern California. The city proper is the fourth most populous in California and 17t ...

San Jose, California San Jose, officially San José (; ; ), is a major city in the U.S. state of California that is the cultural, financial, and political center of Silicon Valley and largest city in Northern California by both population and area. With a 2020 popu ...

Somerville, Massachusetts Somerville ( ) is a city located directly to the northwest of Boston, and north of Cambridge, in Middlesex County, Massachusetts, United States. As of the 2020 United States Census, the city had a total population of 81,045 people. With an area ...

South Bend, Indiana South Bend is a city in and the county seat of St. Joseph County, Indiana, on the St. Joseph River near its southernmost bend, from which it derives its name. As of the 2020 census, the city had a total of 103,453 residents and is the fourt ...

Springfield, Massachusetts Springfield is a city in the Commonwealth of Massachusetts, United States, and the seat of Hampden County. Springfield sits on the eastern bank of the Connecticut River near its confluence with three rivers: the western Westfield River, th ...

Tampa, Florida Tampa () is a city on the Gulf Coast of the U.S. state of Florida. The city's borders include the north shore of Tampa Bay and the east shore of Old Tampa Bay. Tampa is the largest city in the Tampa Bay area and the seat of Hillsborough ...

Tempe, Arizona , settlement_type = City , named_for = Vale of Tempe , image_skyline = Tempeskyline3.jpg , imagesize = 260px , image_caption = Tempe skyline as se ...

Terre Haute, Indiana Terre Haute ( ) is a city in and the county seat of Vigo County, Indiana, United States, about 5 miles east of the state's western border with Illinois. As of the 2010 census, the city had a population of 60,785 and its metropolitan area had a ...

Troy, Alabama Troy is a city in and the county seat of Pike County, Alabama, United States. It was formally incorporated on February 4, 1843. Between 1763 and 1783, the area where Troy sits was part of the colony of British West Florida.The Economy of Bri ...

Tulsa, Oklahoma Tulsa () is the second-largest city in the state of Oklahoma and 47th-most populous city in the United States. The population was 413,066 as of the 2020 census. It is the principal municipality of the Tulsa Metropolitan Area, a region wit ...

Tuscaloosa, Alabama Tuscaloosa ( ) is a city in and the seat of Tuscaloosa County in west-central Alabama, United States, on the Black Warrior River where the Gulf Coastal and Piedmont plains meet. Alabama's fifth-largest city, it had an estimated population o ...

Virginia Beach, Virginia Virginia Beach is an independent city located on the southeastern coast of the Commonwealth of Virginia in the United States. The population was 459,470 at the 2020 census. Although mostly suburban in character, it is the most populous city ...

* Washington, D.C. *

Waterbury, Connecticut Waterbury is a city in the U.S. state of Connecticut on the Naugatuck River, southwest of Hartford and northeast of New York City. Waterbury is the second-largest city in New Haven County, Connecticut. According to the 2020 US Census, in 20 ...

Winston-Salem, North Carolina Winston-Salem is a city and the county seat of Forsyth County, North Carolina, United States. In the 2020 United States census, 2020 census, the population was 249,545, making it the second-largest municipality in the Piedmont Triad region, the Li ...

Yonkers, New York Yonkers () is a city in Westchester County, New York, United States. Developed along the Hudson River, it is the third most populous city in the state of New York, after New York City and Buffalo. The population of Yonkers was 211,569 as en ...

3-1-1 is also available in an increasing number of US counties and smaller towns, for example: *

Baldwin County, Alabama Baldwin County is a county located in the southwestern part of the U.S. state of Alabama, on the Gulf coast. It is one of only two counties in Alabama that border the Gulf of Mexico, along with Mobile County. As of the 2020 census, the pop ...

Brookhaven, New York The Town of Brookhaven is the most populous of the ten towns of Suffolk County, New York, United States. Part of the New York metropolitan area, it is located approximately 50 miles from Manhattan. It is the largest of the state of New York's ...

Broward County, Florida Broward County ( , ) is a county in the southeastern part of Florida, located in the Miami metropolitan area. It is Florida's second-most populous county after Miami-Dade County and the 17th-most populous in the United States, with over 1.94 m ...

* Columbia County, Georgia *

Mecklenburg County, North Carolina Mecklenburg County is a county located in the southwestern region of the state of North Carolina, in the United States. As of the 2020 census, the population was 1,115,482, making it the second-most populous county in North Carolina (after Wa ...

(via City of

Charlotte Charlotte ( ) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont region, it is the county seat of Mecklenburg County. The population was 874,579 at the 2020 census, making Charlotte the 16th-most populo ...

) *

Montgomery County, Maryland Montgomery County is the most populous county in the state of Maryland. As of the 2020 census, the county's population was 1,062,061, increasing by 9.3% from 2010. The county seat and largest municipality is Rockville, although the census-design ...

North Hempstead, New York North Hempstead is one of three Administrative divisions of New York#Town, towns in Nassau County, New York, Nassau County, on Long Island, in New York (state), New York, United States. The population was 237,639 at the 2020 census. History The ...

Orange County, California Orange County is located in the Los Angeles metropolitan area in Southern California. As of the 2020 census, the population was 3,186,989, making it the third-most-populous county in California, the sixth-most-populous in the United States, ...

Orange County, Florida Orange County is located in the central portion of the U.S. state of Florida. As of the 2020 census, the population was 1,429,908, making it Florida's fifth most populous county. The county seat is Orlando. Orange County is the central count ...

* Pinal County, Arizona *

Westchester County, New York Westchester County is located in the U.S. state of New York. It is the seventh most populous county in the State of New York and the most populous north of New York City. According to the 2020 United States Census, the county had a population ...

Canada

The service is available in the following communities (with starting date): *

Calgary, Alberta Calgary ( ) is the largest city in the western Canadian province of Alberta and the largest metro area of the three Prairie Provinces. As of 2021, the city proper had a population of 1,306,784 and a metropolitan population of 1,481,806, makin ...

(18 May 2005) *

Cranbrook, British Columbia Cranbrook ( ) is a city in southeast British Columbia, Canada, located on the west side of the Kootenay River at its confluence with the St. Mary's River. It is the largest urban centre in the region known as the East Kootenay. As of 2016, Cra ...

(5 July 2017) *

Lethbridge, Alberta Lethbridge ( ) is a city in the province of Alberta, Canada. With a population of 101,482 in its 2019 municipal census, Lethbridge became the fourth Alberta city to surpass 100,000 people. The nearby Canadian Rocky Mountains contribute to t ...

(11 March 2019) *

Edmonton, Alberta Edmonton ( ) is the capital city of the Canadian province of Alberta. Edmonton is situated on the North Saskatchewan River and is the centre of the Edmonton Metropolitan Region, which is surrounded by Alberta's central region. The city anch ...

(16 December 2008) * Fort St. John, British Columbia (14 November 2006) *

Gatineau, Quebec Gatineau ( ; ) is a city in western Quebec, Canada. It is located on the northern bank of the Ottawa River, immediately across from Ottawa, Ontario. Gatineau is the largest city in the Outaouais administrative region and is part of Canada's ...

(22 June 2005) * Grande Prairie, Alberta (1 March 2021) * Greater Sudbury, Ontario (12 February 2007) *

Halifax, Nova Scotia Halifax is the capital and largest municipality of the Canadian province of Nova Scotia, and the largest municipality in Atlantic Canada. As of the 2021 Census, the municipal population was 439,819, with 348,634 people in its urban area. Th ...

(15 November 2012) *

Halton Region, Ontario The Regional Municipality of Halton, or Halton Region, is a regional municipality in Ontario, Canada, located in the Golden Horseshoe of Southern Ontario. It comprises the city of Burlington and the towns of Oakville, Milton, and Halton ...

(18 March 2008) *

Laval, Quebec Laval (; ) is a city in Quebec, Canada. It is in the southwest of the province, north of Montreal. It is the largest suburb of Montreal, the third-largest city in the province after Montreal and Quebec City, and the thirteenth largest city in C ...

(3 October 2007) *

Montreal, Quebec Montreal ( ; officially Montréal, ) is the second-most populous city in Canada and most populous city in the Canadian province of Quebec. Founded in 1642 as '' Ville-Marie'', or "City of Mary", it is named after Mount Royal, the triple-pe ...

(mid-December 2007) *

Ottawa, Ontario Ottawa (, ; Canadian French: ) is the capital city of Canada. It is located at the confluence of the Ottawa River and the Rideau River in the southern portion of the province of Ontario. Ottawa borders Gatineau, Quebec, and forms the core ...

(19 September 2005) *

Prince George, British Columbia Prince George is the largest city in northern British Columbia, Canada, with a population of 74,004 in the metropolitan area. It is often called the province's "northern capital" or sometimes the "spruce capital" because it is the hub city for ...

(18 January 2019) * Quebec City, Quebec (2010) * Peel Region, Ontario (5 October 2009) *

St. John's, Newfoundland and Labrador St. John's is the capital and largest city of the Canadian province of Newfoundland and Labrador, located on the eastern tip of the Avalon Peninsula on the island of Newfoundland. The city spans and is the easternmost city in North America ...

(27 June 2006) *

Toronto, Ontario Toronto ( ; or ) is the capital city of the Canadian province of Ontario. With a recorded population of 2,794,356 in 2021, it is the most populous city in Canada and the fourth most populous city in North America. The city is the ancho ...

(24 September 2009) * Trois-Rivières, Quebec (7 May 2018) *

Vancouver, British Columbia Vancouver ( ) is a major city in western Canada, located in the Lower Mainland region of British Columbia. As the most populous city in the province, the 2021 Canadian census recorded 662,248 people in the city, up from 631,486 in 2016. The ...

(15 June 2009) *

Waterloo Region, Ontario The Regional Municipality of Waterloo (Waterloo Region or Region of Waterloo) is a metropolitan area of Southern Ontario, Canada. It contains the cities of Cambridge, Kitchener and Waterloo (KWC or Tri-Cities), and the townships of North Dumf ...

(December 2012) *

Windsor, Ontario Windsor is a city in southwestern Ontario, Canada, on the south bank of the Detroit River directly across from Detroit, Michigan, United States. Geographically located within but administratively independent of Essex County, it is the southe ...

(22 August 2005) *

Winnipeg, Manitoba Winnipeg () is the capital and largest city of the province of Manitoba in Canada. It is centred on the confluence of the Red and Assiniboine rivers, near the longitudinal centre of North America. , Winnipeg had a city population of 749,60 ...

(16 January 2009)

Latin America

Places such as Panama, Puerto Rico and Costa Rica have implemented nationwide 311 centers. In the Republic of Panama, the Centro de Atencion Ciudadana (3-1-1) is legally responsible for the centralized reception of citizen complaints, requests, suggestions and consultations to government agencies or municipalities. It operates 24 hours a day, seven days a week and 365 days a year, receiving over a million citizen contacts on an annual basis through its toll-free line, self-service portal, mobile application and social media accounts.

Equivalents in other countries

Finland

On a yearly basis, the dispatchers in Finland's 112 service receive some 800,000 non-urgent calls. In order to curb this problem, which ties up precious resources, a committee proposes that Finland launch a new telephone number—116 115—for such calls. Calls to this number would also be free of charge.

Germany

In Germany, 115 is a single access number to communal, regional and federal administrations.

Sweden

Sweden Sweden, formally the Kingdom of Sweden,The United Nations Group of Experts on Geographical Names states that the country's formal name is the Kingdom of SwedenUNGEGN World Geographical Names, Sweden./ref> is a Nordic countries, Nordic c ...

has introduced a system with which less-urgent callers can call 114 14 to get connected to the local police station. Depending on current load and situation, however, the call could potentially be connected to any station in Sweden. Calls to this number are charged according to the same rates as any other national calls.

United Kingdom

In all parts of the United Kingdom, the non-emergency number for contacting the police is 101.

Usage

The cost of city services in

has been dramatically reduced by the combination of the 3-1-1 service and CitiStat. While Baltimore was the first city to use 311 as a police non-emergency number, in January 1999,

Chicago (''City in a Garden''); I Will , image_map = , map_caption = Interactive Map of Chicago , coordinates = , coordinates_footnotes = , subdivision_type = List of sovereign states, Count ...

initiated the first comprehensive 3-1-1 system, by providing information and tracking city services from intake to resolution, in addition to taking non-emergency police calls. When the new service was launched, information regarding all city services, service requests, assistance in reaching various city departments and public offices, and a variety of information ranging from information about the city's Blue Bag recycling program to special events schedules could be obtained by calling 3-1-1. This also supplanted the need to remember or find the number (312) 744–5000, which, until then, acted as a switching station for reaching various city departments and employees, as well as Chicago Police non-emergency (dialing this number today directs you to a 3-1-1 center operator from any area code). Since its launch, Chicago 3-1-1 has won numerous national awards, including the Innovations in American Government Award from the Ash Institute for Democratic Governance and Innovation at Harvard University's John F. Kennedy School of Government in 2003. In addition to providing seamless delivery of city services to residents, the call center serves as a backup to the city's 911 call center. In Orange County, Florida, in 2004, while the 3-1-1 system was still being piloted, three hurricanes struck Central Florida. The unusual occurrence damaged homes and businesses throughout the Orlando area. The pilot program used a seven-digit number (initially 836–3111) and it was this number that received the demands for post-hurricane services. This experience tested and proved the value of the program and Orange County immediately activated the 3-1-1 number for governmental customer service. In

, 3-1-1 is used by city officials as one of several sources of measurement and information about the performance of city services. Important dates in the history of New York's 3-1-1 service include December 20, 2005, when it received its record high of 240,000 calls, due to the first day of the

2005 New York City transit strike The 2005 New York City transit strike, held from December 20 through 22, 2005, was the third strike ever by the Transport Workers Union Local 100 against New York City's Transit Authority and involved between 32,000 and 34,000 strikers. In Dec ...

, and June 20, 2007, when it received its 50 millionth call. In

San Francisco San Francisco (; Spanish for " Saint Francis"), officially the City and County of San Francisco, is the commercial, financial, and cultural center of Northern California. The city proper is the fourth most populous in California and 17t ...

, 3-1-1 is the number for the City and County of San Francisco. As in New York City, it provides information about city services, such as transit information. San Francisco 3-1-1 was implemented in 2007 shortly after the launch of the T Third Street Muni light rail line. However, it has come under substantial criticism of late because the 3-1-1 system charges the financially strapped Muni system $1.96 for every Muni-related phone call. Some have criticized Mayor

Gavin Newsom Gavin Christopher Newsom (born October 10, 1967) is an American politician and businessman who has been the 40th governor of California since 2019. A member of the Democratic Party, he served as the 49th lieutenant governor of California f ...

for stealing Muni funds into the 3-1-1 system. In the city of

and

, 3-1-1 is also used to find lost

pet A pet, or companion animal, is an animal kept primarily for a person's company or entertainment rather than as a working animal, livestock, or a laboratory animal. Popular pets are often considered to have attractive appearances, intelligence ...

s, get answers to questions about

taxes A tax is a compulsory financial charge or some other type of levy imposed on a taxpayer (an individual or legal entity) by a governmental organization in order to fund government spending and various public expenditures (regional, local, o ...

, complain about needed roadway maintenance, get information about

flood A flood is an overflow of water ( or rarely other fluids) that submerges land that is usually dry. In the sense of "flowing water", the word may also be applied to the inflow of the tide. Floods are an area of study of the discipline hydrol ...

conditions, make non-emergency police reports, and other government services.Charlotte Mecklenburg 311 Brochure, accessed 17 December 2019 13:03 PST
/ref> The

City of Philadelphia Philadelphia, often called Philly, is the List of municipalities in Pennsylvania#Municipalities, largest city in the Commonwealth (U.S. state), Commonwealth of Pennsylvania, the List of United States cities by population, sixth-largest city i ...

implemented its 3-1-1 service in 2008. The Philly311 Contact Center provides information to citizens and places service requests for departments across the city. These requests include but are not limited to: missed rubbish collection, graffiti removal, License & Inspection inquiries, and pothole repairs. Philly311 receives over one million calls each year despite not being in service on a 24/7 basis, as is the case in other cities.

References

* Schellong, A. (2008)
Citizen Relationship Management – A Study of CRM in Government
Dissertation, Peter Lang Publishing Group, Frankfurt am Main, Bern, Bruxelles, New York, Oxford.
ICMA National Study of 3-1-1/CRM Technology
*The 411 on Philadelphia's 311 System

*MAYOR NUTTER ANNOUNCES PHILLY311 MOBILE AP

*City of Philadelphia Selects ICMA to Assist Philly 31

External links

Map of U.S., Canadian and international N-1-1 projects

Open311
standardized technology for location-based collaborative issue-tracking
Open311 Wiki
{{N11_codes Three-digit telephone numbers Telecommunications-related introductions in 1996