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Trouble Ticket System
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed by individuals as part of a time management or personal productivity regimen. These systems often encompass resource allocation, time accounting, priority management, and oversight workflow in addition to implementing a centralized issue registry. Background In the institutional setting, issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. A support ticket should include vital information for the account involved and the issue encountered. An issue tracking system often also contains a kn ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Software
Software consists of computer programs that instruct the Execution (computing), execution of a computer. Software also includes design documents and specifications. The history of software is closely tied to the development of digital computers in the mid-20th century. Early programs were written in the machine language specific to the hardware. The introduction of high-level programming languages in 1958 allowed for more human-readable instructions, making software development easier and more portable across different computer architectures. Software in a programming language is run through a compiler or Interpreter (computing), interpreter to execution (computing), execute on the architecture's hardware. Over time, software has become complex, owing to developments in Computer network, networking, operating systems, and databases. Software can generally be categorized into two main types: # operating systems, which manage hardware resources and provide services for applicat ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Email
Electronic mail (usually shortened to email; alternatively hyphenated e-mail) is a method of transmitting and receiving Digital media, digital messages using electronics, electronic devices over a computer network. It was conceived in the late–20th century as the digital version of, or counterpart to, mail (hence ''wikt:e-#Etymology 2, e- + mail''). Email is a ubiquitous and very widely used communication medium; in current use, an email address is often treated as a basic and necessary part of many processes in business, commerce, government, education, entertainment, and other spheres of daily life in most countries. Email operates across computer networks, primarily the Internet access, Internet, and also local area networks. Today's email systems are based on a store-and-forward model. Email Server (computing), servers accept, forward, deliver, and store messages. Neither the users nor their computers are required to be online simultaneously; they need to connect, ty ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Open-source Software Development
Open-source software development (OSSD) is the process by which open-source software, or similar software whose source code is publicly available, is developed by an open-source software project. These are software products available with its source code under an open-source license to study, change, and improve its design. Examples of some popular open-source software products are Mozilla Firefox, Google Chromium, Android, LibreOffice and the VLC media player. History In 1997, Eric S. Raymond wrote ''The Cathedral and the Bazaar''.Raymond, E.S. (1999). ''The Cathedral & the Bazaar''. O'Reilly Retrieved from http://www.catb.org/~esr/writings/cathedral-bazaar/. In this book, Raymond makes the distinction between two kinds of software development. The first is the conventional closed-source development. This kind of development method is, according to Raymond, like the building of a cathedral; central planning, tight organization and one process from start to finish. The second is ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Suggestion Box
The suggestion box is used for collecting slips of paper with input from customers and patrons of a particular organization. Suggestion boxes may also exist internally, within an organization, such as means for garnering employee opinion. History Daniel W. Voorhees, a U.S Senator from Indiana first introduced the suggestion box in 1890. Voorhees referred to this box as "The Petition Box". Just like the suggestion box this provided a space for Americans to offer their feedback. The photo on the left depicts the suggestion box used during World War II in the 1940s. The federal government encouraged factory workers to leave suggestions on how to increase efficiency and productivity. Throughout the years variations of this method included paper feedback forms which can be sent via postal mail, such as the "We value your input" or "How was the service today?" cards found in some restaurants; solicitations to provide comments over the telephone, such as a voluntary survey at the end ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
National Priorities List
The National Priorities List (NPL) is the priority list of hazardous waste sites in the United States eligible for long-term remedial investigation and remedial action (cleanup) financed under the federal Superfund program. Environmental Protection Agency (EPA) regulations outline a formal process for assessing hazardous waste sites and placing them on the NPL. The NPL is intended primarily to guide EPA in determining which sites are so contaminated as to warrant further investigation and significant cleanup. As of 2022, 1333 sites are on the list, and 43 sites have been proposed for listing. 448 sites have been deleted from the list. Process for listing The Comprehensive Environmental Response, Compensation, and Liability Act of 1980 (CERCLA), also known as "Superfund", requires that the criteria provided by the Hazard Ranking System (HRS) be used to make a list of national priorities of the known releases or threatened releases of hazardous substances, pollutants, or contami ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Issue Log
An issue log is a documentation element of software project management that contains a list of ongoing and closed issues of the project. While issue logs can be viewed as a way to track errors in the project, the role it plays often extends further. Issue logs can be used to order and organize the current issues by type and severity in order to prioritize issues associated with the current milestone or iteration. Issue logs may also contain customer requests and remarks about the various problems that can be found in current code. CAIR - Constraints, Assumptions/Actions, Issues, Risks - a log for tracking such items and managing them. Issue management An issue log is usually blank at the beginning of the project, but this is not always true for subsequent releases. In some projects, the issue log is actually used as a guideline for the release schedule; in that case the issue log can be populated with issues that are specifically tagged for completion in the upcoming release. As ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Government By Algorithm
Government by algorithm (also known as algorithmic regulation, regulation by algorithms, algorithmic governance, algocratic governance, algorithmic legal order or algocracy) is an alternative form of government or social ordering where the usage of computer algorithms is applied to regulations, law enforcement, and generally any aspect of everyday life such as transportation or land registration.. The term "government by algorithm" has appeared in academic literature as an alternative for "algorithmic governance" in 2013. A related term, algorithmic regulation, is defined as setting the standard, monitoring and modifying behaviour by means of computational algorithmsautomation of judiciary is in its scope. Government by algorithm raises new challenges that are not captured in the e-government literature and the practice of public administration. Some sources equate cyberocracy, which is a hypothetical Government#Forms, form of government that rules by the effective use of inform ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Climate Action Tracker
Climate Action Tracker (CAT) is an independent scientific project with the aim of monitoring government action to achieve their reduction of greenhouse gas emissions Greenhouse gas (GHG) emissions from human activities intensify the greenhouse effect. This contributes to climate change. Carbon dioxide (), from burning fossil fuels such as coal, petroleum, oil, and natural gas, is the main cause of climate chan ... with regard to international agreements – specifically the globally agreed Paris Agreement aim of "holding warming well below 2°C, and pursuing efforts to limit warming to 1.5°C.". It is tracking climate action in 39 countries and the EU responsible for over 85% of global emissions. The CAT is the product of two organisations: NewClimate Institutand Climate Analytic The actions it tracks are: - Effect of climate policies and action on emissions. - Impact of pledges, targets and NDCs on national emissions over the time period to 2030, and where possible beyond. - Com ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Comparison Of Issue-tracking Systems
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems. General System names listed with a light purple background are no longer in active development. Features Input interfaces Notification interfaces Revision control system integration Authentication methods Containers See also * Comparison of help desk issue tracking software * List of personal information managers * Comparison of project management software The following is a comparison of project management software. General information Features Monetary features See also * Kanban (development) * Project management software * Project planning * Comparison of scrum software * Comparison of ... * Networked Help Desk * OSS through Java Notes References External ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Comparison Of Help Desk Issue Tracking Software
This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management. {, class="sortable wikitable" style="width: auto; text-align: center" ! System ! Creator ! License ! Implementation language(s) ! Back end ! Launch Date , - , Faveo Helpdesk , Ladybird Web Solution , Proprietary , PHP , MySQL , 2015 , - , GLPI , INDEPNET , GPL , PHP , MySQL , 2003 , - , HEAT , FrontRange Solutions , Proprietary , .NET , Microsoft SQL Server, Oracle , 1990 , - , Jira Service Management , Atlassian , Proprietary, Free for non-commercial use; hosted & on-premises , Java , MySQL, PostgreSQL, Oracle, Microsoft SQL Server , 2003 , - , OTRS , OTRS , Proprietary , Perl , MySQL, PostgreSQL, Oracle, Microsoft SQL Server , 2001 , - osTicket, osTicket , GPL , PHP , MySQL , 2003 , - , Znuny , Znuny GmbH , GPL-3.0 , Perl , MySQL, PostgreSQL, Oracle, Microsoft ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Help Desk Software
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably. Help desk software specifically refers to the system that addresses customer queries. History The history of help desk software dates back to the 20th century when businesses relied mostly on face-to-face interaction to resolve customer issues. Customers had to visit a company’s store or office with the product to get their problems solved. With the invention of the telephone in 1876 and the telephone switchboard in the 1890s, the help desk assumed a better approach. Customers were able to reach their company and voice out their problem over the phone system. During the 20th-century era, companies used mainly equipment like d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Bill (law)
A bill is a proposal for a new law, or a proposal to substantially alter an existing law. A bill does not become law until it has been passed by the legislature and, in most cases, approved by the executive. Bills are introduced in the legislature and are there discussed, debated on, and voted upon. Once a bill has been enacted into law by the legislature, it is called an '' act of the legislature'', or a ''statute''. Usage The word ''bill'' is mainly used in English-speaking nations formerly part of the British Empire whose legal systems originated in the common law of the United Kingdom, including the United States. The parts of a bill are known as ''clauses'', until it has become an act of parliament, from which time the parts of the law are known as ''sections''. In nations that have civil law systems (including France, Belgium, Luxembourg, Spain and Portugal), a proposed law is known as a "law project" (Fr. ''projet de loi'') if introduced by the government, or a " ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
