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Skycap
A skycap is a porter employed at an airport and provides the following services to airline passengers: * Handles luggage, strollers, and car seats * Performs curbside check-in * Assists disabled or wheelchair passengers By tradition, skycaps are tipped for their services. Generally tips are offered per piece of luggage or item; in the United States, tips of $3-5 US per item are common, with higher tips being offered for extra services such as checking overweight or excess bags or getting passengers in front of long lines. Skycaps are found at major or international airports in Canada, where the average charge is $10 for 3 or fewer pieces of baggage and $2 per additional item. The skycap is the descendant of the redcap, a railway porter. Redcaps were named for their distinctive red hats, which helped them stand out from a crowd so that railway passengers could easily identify them. When commercial airlines became viable, many airlines provided skycap service because people were ac ...
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Porter (carrier)
A porter, also called a bearer, is a person who carries objects or cargo for others. The range of services conducted by porters is extensive, from shuttling luggage aboard a train (a railroad porter) to bearing heavy burdens at altitude in inclement weather on multi-month mountaineering expeditions. They can carry items on their backs (backpack) or on their heads. The word "porter" derives from the Latin ''portare'' (to carry). The use of humans to transport cargo dates to the ancient world, prior to domesticating animals and development of the wheel. Historically it remained prevalent in areas where slavery was permitted, and exists today where modern forms of mechanical conveyance are impractical or impossible, such as in mountainous terrain, or thick jungle or forest cover. Over time slavery diminished and technology advanced, but the role of porter for specialized transporting services remains strong in the 21st century. Examples include bellhops at hotels, redcaps at ...
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Porter (carrier)
A porter, also called a bearer, is a person who carries objects or cargo for others. The range of services conducted by porters is extensive, from shuttling luggage aboard a train (a railroad porter) to bearing heavy burdens at altitude in inclement weather on multi-month mountaineering expeditions. They can carry items on their backs (backpack) or on their heads. The word "porter" derives from the Latin ''portare'' (to carry). The use of humans to transport cargo dates to the ancient world, prior to domesticating animals and development of the wheel. Historically it remained prevalent in areas where slavery was permitted, and exists today where modern forms of mechanical conveyance are impractical or impossible, such as in mountainous terrain, or thick jungle or forest cover. Over time slavery diminished and technology advanced, but the role of porter for specialized transporting services remains strong in the 21st century. Examples include bellhops at hotels, redcaps at ...
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Airport
An airport is an aerodrome with extended facilities, mostly for commercial air transport. Airports usually consists of a landing area, which comprises an aerially accessible open space including at least one operationally active surface such as a runway for a plane to take off and to land or a helipad, and often includes adjacent utility buildings such as control towers, hangars and terminals, to maintain and monitor aircraft. Larger airports may have airport aprons, taxiway bridges, air traffic control centres, passenger facilities such as restaurants and lounges, and emergency services. In some countries, the US in particular, airports also typically have one or more fixed-base operators, serving general aviation. Operating airports is extremely complicated, with a complex system of aircraft support services, passenger services, and aircraft control services contained within the operation. Thus airports can be major employers, as well as important hubs for tourism ...
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Luggage
Baggage or luggage consists of bags, cases, and containers which hold a traveler's personal articles while the traveler is in transit. A modern traveler can be expected to have packages containing clothing, toiletries, small possessions, trip necessities. On the return trip, travelers may have souvenirs and gifts. For some people, luggage and the style thereof is representative of the owner's wealth and status. Luggage is constructed to protect the items during travel either with a hard shell or a durable soft material. Luggage often has internal subdivisions or sections to aid in securing items. Handles are typically provided to facilitate carrying, and some luggage may have wheels and/or telescoping handles or leashes to make moving them easier. Baggage (not luggage), or ''baggage train'', can also refer to the train of people and goods, both military and of a personal nature, which commonly followed pre-modern armies on campaign. Overview Luggage has changed over time. Hist ...
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Check-in
Check-in is the process whereby people announce their arrival at an office, hotel, airport, hospital, seaport or event. Office check-in Many offices have a reception or front office area near the entrance to greet or assist visitors arriving to attend a meeting. A receptionist may ask visitors who they are to meet and may ask them to sign a register. The receptionist may give a visitor instructions as to where to go or inform the host that his guest has arrived. The visitor may be issued with a visible visitor’s pass, often worn around the neck. However, research shows that long waiting times at the reception area could lead to loss of customers. COVID-19 has led organisations to wider and faster adoption of technology to streamline the visitor check-in process, Visitor management systems automate the visitor check in process and reduces office check-in time with pre-registering visitors through email, effective communication, QR code express check-in, automate host notificati ...
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Tip (gratuity)
A gratuity (often called a tip) is a sum of money customarily given by a customer to certain service sector workers such as hospitality for the service they have performed, in addition to the basic price of the service. Tips and their amount are a matter of social custom and etiquette, and the custom varies between countries and between settings. In some countries, it is customary to tip servers in bars and restaurants, taxi drivers, hair stylists and so on. However, in some places tipping is not expected and may be discouraged or considered insulting. The customary amount of a tip can be a specific range or a certain percentage of the bill based on the perceived quality of the service given. It is illegal to offer tips to some groups of workers, such as U.S. government workers and more widely police officers; the tips may be regarded as bribery. A fixed percentage service charge is sometimes added to bills in restaurants and similar establishments. Tipping may not be expected ...
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Airport Security
Airport security includes the techniques and methods used in an attempt to protect passengers, staff, aircraft, and airport property from malicious harm, crime, terrorism, and other threats. Aviation security is a combination of measures and human and material resources in order to safeguard civil aviation against acts of unlawful interference. Unlawful interference could be acts of terrorism, sabotage, threat to life and property, communication of false threat, bombing, etc. Description Large numbers of people pass through airports every day. This presents potential targets for terrorism and other forms of crime because of the number of people located in one place. Similarly, the high concentration of people on large airliners increases the potentially high death rate with attacks on aircraft, and the ability to use a hijacked airplane as a lethal weapon may provide an alluring target for terrorism (such as during the September 11 attacks). Airport security attempts to prevent ...
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Bellhop
A bellhop (North America), or hotel porter (carrier), porter (international), is a hotel employee who helps patrons with their luggage while check-in, checking in or out. Bellhops often wear a uniform (see bell-boy hat), like certain other Page (assistance occupation), page boys or Doorman (profession), doormen. This occupation is also known as a bellman and bellboy () in North America. Duties The name ''bellhop'' is derived from a hotel's front-desk clerk ringing a bell to summon a porter, who would ''wikt:hop#Verb, hop'' (jump) to attention at the desk to receive instructions. It is short for bell-hopper, and the first known use of the word was in 1897. The bellhop traditionally is a boy or adolescent male, hence the term ''bellboy''. Bellhops interact with a variety of people each day and duties often include opening the front door, moving luggage, valeting cars, calling cabs, transporting guests, advising directions, performing basic concierge work, and responding to guest ...
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Porter (railroad)
A porter is a railway employee. The role of a porter is to assist passengers at railway stations, and to handle the loading, unloading, and distribution of luggage and parcels. In the United States the term was formerly used for employees who attended to passengers aboard sleeping cars, a usage unknown to British or Commonwealth English where such staff are known as ''attendants'' or ''stewards'', terms which are also common in translation in non-English speaking European train travel. The word derives from the Latin ''portare'', meaning "to carry." Hence, in railroad use, the application to someone who carries baggage and parcels of passengers, among other duties. History United Kingdom Porters arose in the Traffic Department of early railway companies, as junior staff grades in most of the independent railway companies. ''Station porters'' handled passengers' luggage, assisted passengers to and from trains, carried out general cleaning duties in the station and on its platforms ...
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