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Service Blueprint
The service blueprint is a technique originally used for service design, but has also found applications in diagnosing problems with operational efficiency. The technique was first described by G. Lynn Shostack, a bank executive, in the ''Harvard Business Review'' in 1984. The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint has become one of the most widely used tools to manage service operations, service design and service. Elements A simple way to think about blueprints is as a process chart which consists of inputs, process and outputs. ::: Inputs (raw materials) → Process (transformation) → Outputs (finished goods) A service blueprint is always constructed from the customer's perspective. A typical service blueprint identifies: *Customer Actions: The steps that customers take as part of the service delivery process. *Front-stage (Visible Contact Employee) Actions: Steps t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Design Blueprint
Service may refer to: Activities * Administrative service, a required part of the workload of university faculty * Civil service, the body of employees of a government * Community service, volunteer service for the benefit of a community or a punishment that may be imposed by a court * Fan service, a Japanese term referring to something which is specifically designed to entertain fans * Military service, serving in a country's armed forces * Feudal service, see Feudal land tenure in England * Public service, services carried out with the aim of providing a public good * Selfless service, a service which is performed without any expectation of result or award. Arts, entertainment, and media * ''Service'' (album), a 1983 album by Yellow Magic Orchestra * ''Service'' (film), a 2008 film * ''Service'' (play), a 1932 play by British writer Dodie Smith * Service (record label), a Swedish record label * "Service" (''The Walking Dead''), a 2016 television episode of ''The Walking De ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Harvard Business Review
''Harvard Business Review'' (''HBR'') is a general management magazine published by Harvard Business Publishing, a wholly owned subsidiary of Harvard University. ''HBR'' is published six times a year and is headquartered in Brighton, Massachusetts. ''HBR'' covers a wide range of topics that are relevant to various industries, management functions, and geographic locations. These include leadership, negotiation, strategy, operations, marketing, and finance. ''Harvard Business Review'' has published articles by Clayton Christensen, Peter F. Drucker, Michael E. Porter, Rosabeth Moss Kanter, John Hagel III, Thomas H. Davenport, Gary Hamel, C. K. Prahalad, Vijay Govindarajan, Robert S. Kaplan, Rita Gunther McGrath and others. Several management concepts and business terms were first given prominence in ''HBR''. ''Harvard Business Review''s worldwide English-language circulation is 250,000. HBR licenses its content for publication in thirteen languages besides English. Ba ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Blueprint
The service blueprint is a technique originally used for service design, but has also found applications in diagnosing problems with operational efficiency. The technique was first described by G. Lynn Shostack, a bank executive, in the ''Harvard Business Review'' in 1984. The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint has become one of the most widely used tools to manage service operations, service design and service. Elements A simple way to think about blueprints is as a process chart which consists of inputs, process and outputs. ::: Inputs (raw materials) → Process (transformation) → Outputs (finished goods) A service blueprint is always constructed from the customer's perspective. A typical service blueprint identifies: *Customer Actions: The steps that customers take as part of the service delivery process. *Front-stage (Visible Contact Employee) Actions: Steps t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Symbols Used In Blueprints
A symbol is a mark, sign, or word that indicates, signifies, or is understood as representing an idea, object, or relationship. Symbols allow people to go beyond what is known or seen by creating linkages between otherwise very different concepts and experiences. All communication (and data processing) is achieved through the use of symbols. Symbols take the form of words, sounds, gestures, ideas, or visual images and are used to convey other ideas and beliefs. For example, a red octagon is a common symbol for "STOP"; on maps, blue lines often represent rivers; and a red rose often symbolizes love and compassion. Numerals are symbols for numbers; letters of an alphabet may be symbols for certain phonemes; and personal names are symbols representing individuals. The variable 'x', in a mathematical equation, may symbolize the position of a particle in space. The academic study of symbols is semiotics. In cartography, an organized collection of symbols forms a legend for a map. E ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Salad Bar In USF's Market Cafe
A salad is a dish consisting of mixed, mostly natural ingredients with at least one raw ingredient. They are typically served at room temperature or chilled, though some can be served warm. Condiments and salad dressings, which exist in a variety of flavors, are often used to enhance a salad. Garden salads use a base of leafy greens such as lettuce, arugula/rocket, kale or spinach; they are common enough that the word ''salad'' alone often refers specifically to garden salads. Other types include bean salad, tuna salad, bread salad (e.g. fattoush, panzanella), vegetable salads without leafy greens (e.g. Greek salad, potato salad, coleslaw), sōmen salad (a noodle-based salad), fruit salad, and desserts like jello salad. Salads may be served at any point during a meal: *Appetizer salads — light, smaller-portion salads served as the first course of the meal *Side salads — to accompany the main course as a side dish; examples include potato salad and coleslaw *Main course ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Subway Helsingin Yliopiston Metroasemalla
Subway, Subways, The Subway, or The Subways may refer to: Transportation * Subway, a term for underground rapid transit rail systems * Subway (underpass), a type of walkway that passes underneath an obstacle * Subway (George Bush Intercontinental Airport), a people mover in Houston, Texas, United States Entertainment Film * ''Subway'' (film), a 1985 French thriller film Television * "Subway" (''Homicide: Life on the Street''), a television episode * "The Subway" (''Seinfeld''), a television episode Music * Subway (group), an American band * The Subways, an English rock band ** ''The Subways'' (album), their self-titled debut album * "Subways" (song), by the Avalanches * "Subway", a song by the Bee Gees on their album ''Children of the World'' Other uses * Subway (restaurant), an American fast-food chain that primarily sells submarine sandwiches * The Subway (Zion National Park) The Subway is a small, uniquely-shaped slot canyon within the Zion Wilderness in Zion Na ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
APC 77598 Webster Texas
APC most often refers to: * Armoured personnel carrier, an armoured fighting vehicle APC or Apc may also refer to: Computing and technology * Auto Power Control, a system of powering e.g. laser diodes * Adaptive predictive coding, an analog-to-digital conversion system * Advanced process control, a concept in control theory * Alternative PHP Cache, a PHP accelerator program * Angled physical contact, a technique used in optical fiber connections * ''APC'' (magazine), a computer magazine in Australia * APC III or Advanced Personal Computer, a 1983 NEC microcomputer * APC by Schneider Electric, a manufacturer of uninterruptible power supplies, electronics peripherals and data center products; the company was formerly known as American Power Conversion Corporation or simply ''APC'' * APC-7 connector, a coaxial connector used for high frequency applications * Application Program Command, a C1 control code * Asynchronous procedure call, a function that executes asynchronously in the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Shopping Queue Outside OG At Orchard Point
Shopping is an activity in which a customer browses the available goods or services presented by one or more retailers with the potential intent to purchase a suitable selection of them. A typology of shopper types has been developed by scholars which identifies one group of shoppers as recreational shoppers, that is, those who enjoy shopping and view it as a leisure activity.Jones, C. and Spang, R., "Sans Culottes, Sans Café, Sans Tabac: Shifting Realms of Luxury and Necessity in Eighteenth-Century France," Chapter 2 in ''Consumers and Luxury: Consumer Culture in Europe, 1650-1850'' Berg, M. and Clifford, H., Manchester University Press, 1999; Berg, M., "New Commodities, Luxuries and Their Consumers in Nineteenth-Century England," Chapter 3 in ''Consumers and Luxury: Consumer Culture in Europe, 1650-1850'' Berg, M. and Clifford, H., Manchester University Press, 1999 Online shopping has become a major disruptor in the retail industry as consumers can now search for product ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Design
Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely. The purpose of service design methodologies is to establish the most effective practices for designing services, according to both the needs of users and the competencies and capabilities of service providers. If a successful method of service design is adapted then the service will be user-friendly and relevant to the users, while being sustainable and competitive for the service provider. For this purpose, service design uses methods and tools derived from different disciplines, ranging from ethnography to information and management science to interaction design. Service design concepts and ideas are typically portrayed visually, using different ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Services Marketing
Services marketing is a specialized branch of marketing which emerged as a separate field of study in the early 1980s, following the recognition that the unique characteristics of services required different strategies compared with the marketing of physical goods. Services marketing typically refers to both business to consumer (B2C) and business-to-business (B2B) services, and includes marketing of services such as telecommunications services, financial services, all types of hospitality, tourism leisure and entertainment services, car rental services, health care services and professional services and trade services. Service marketers often use an expanded marketing mix which consists of the seven Ps: product, price, place, promotion, people, physical evidence and process. A contemporary approach, known as ''service-dominant logic'', argues that the demarcation between products and services that persisted throughout the 20th century was artificial and has obscured that everyon ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Servicescape
Servicescape is a model developed by Booms and Bitner to emphasize the impact of the physical environment in which a service process takes place. The aim of the servicescapes model is to explain behavior of people within the service environment with a view to designing environments that does not accomplish organisational goals in terms of achieving desired behavioural responses. For consumers visiting a service or retail store, the service environment is the first aspect of the service that is perceived by the customer and it is at this stage that consumers are likely to form impressions of the level of service they will receive. Booms and Bitner defined a servicescape as "the environment in which the service is assembled and in which the seller and customer interact, combined with tangible commodities that facilitate performance or communication of the service". In other words, the servicescape refers to the non-human elements of the environment in which service encounters occur. T ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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