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Service Delivery Framework
A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent Service (economics), service experience to a specific user community in a specific business context. An SDF is the context in which a service provider's Capability (systems engineering), capabilities are arranged into Service (economics), services. The term service delivery framework (SDF) has been used interchangeably with the term service delivery platform (SDP), which is a set of technology components that provide capabilities. An SDF governs and guides the use of SDP capabilities. Current use Service delivery frameworks fall into two categories.{{citation needed, date=September 2012 # a general reference model for the delivery of services. Such a service delivery framework is developed to be broadly applicable to a partic ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Provider
A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations. Although a service provider can be a sub-unit of the organization that it serves, it is usually a third-party or outsourcing, outsourced supplier. Examples include telecommunications service providers (TSPs), application service providers (ASPs), storage service providers (SSPs), and internet service providers (ISPs). A more traditional term is service bureau. IT professionals sometimes differentiate between service providers by categorizing them as type I, II, or III. The three service types are recognized by the IT industry although specifically defined by ITIL and the U.S. Telecommunications Act of 1996. *Type I: internal service provider *Type II: shared service provider *Type III: external service provider Type III SPs provide IT services to external customers and subsequently can be referred to as ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service (economics)
A service is an "(intangible) act or use for which a consumer, firm, or government is willing to pay." Examples include work done by barbers, doctors, lawyers, mechanics, banks, insurance companies, and so on. Public services are those that society (nation state, fiscal union or region) as a whole pays for. Using resources, skill, ingenuity, and experience, service providers benefit service consumers. Services may be defined as intangible acts or performances whereby the service provider provides value to the customer. Key characteristics Services have three key characteristics: Intangibility Services are by definition intangible. They are not manufactured, transported or stocked. One cannot store services for future use. They are produced and consumed simultaneously. Perishability Services are perishable in two regards: * Service-relevant resources, processes, and systems are assigned for service delivery during a specific period in time. If the service consumer does not ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Capability (systems Engineering)
A capability, in the systems engineering sense, is defined as the ability to execute a specified course of action. A capability may or may not be accompanied by an intention. The term is used in the defense industry but also in private industry (e.g. gap analysis). Capability gap analysis The Joint Capabilities Integration Development System is an important part of DoD military planning. The "Operation of the JCIDS" introduces a Capability Based Analysis (CBA) process that includes identification of capability gaps. In essence, a Capability Gap Analysis is the determination of needed capabilities that do not yet exist. The Department of Defense Architecture Framework (DoDAF) suggests the use of the Operational Activity Model (OV-5) in conducting a CGA."Department of Defense Architecture Framework", Version 1.5, Volume 2, Department of Defense, 15 August 200/ref> See also * Capability Management * Operational Activity Model (OV-5) * Operational Event-Trace Description (OV ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Delivery Platform
A service delivery platform (SDP) is a set of components that provides a delivery architecture (such as service creation, session control and protocols) for a type of service delivered to consumer, whether it be a customer or other system. Although it is commonly used in the context of telecommunications, it can apply to any system that provides a service (e.g. VOIP Telephone, Internet Protocol TV, Internet Service, or SaaS). Although the TM Forum (TMF) is working on defining specifications in this area, there is no standard definition of SDP in industry and different players define its components, breadth, and depth in slightly different ways. SDPs often require integration of IT capabilities and the creation of services that cross technology and network boundaries. SDPs available today tend to be optimized for the delivery of a service in a given technological or network domain (e.g. in telecommunications this includes: web, IMS, IPTV, Mobile TV, etc.). They typically provide en ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Market (economics)
In economics, a market is a composition of systems, institutions, procedures, social relations or infrastructures whereby parties engage in exchange. While parties may exchange goods and services by barter, most markets rely on sellers offering their goods or services (including labour power) to buyers in exchange for money. It can be said that a market is the process by which the prices of goods and services are established. Markets facilitate trade and enable the distribution and allocation of resources in a society. Markets allow any tradeable item to be evaluated and priced. A market emerges more or less spontaneously or may be constructed deliberately by human interaction in order to enable the exchange of rights (cf. ownership) of services and goods. Markets generally supplant gift economies and are often held in place through rules and customs, such as a booth fee, competitive pricing, and source of goods for sale (local produce or stock registration). Markets can dif ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Delivery Framework In Context
Service may refer to: Activities * Administrative service, a required part of the workload of university faculty * Civil service, the body of employees of a government * Community service, volunteer service for the benefit of a community or a punishment that may be imposed by a court * Fan service, a Japanese term referring to something which is specifically designed to entertain fans * Military service, serving in a country's armed forces * Feudal service, see Feudal land tenure in England * Public service, services carried out with the aim of providing a public good * Selfless service, a service which is performed without any expectation of result or award. Arts, entertainment, and media * ''Service'' (album), a 1983 album by Yellow Magic Orchestra * ''Service'' (film), a 2008 film * ''Service'' (play), a 1932 play by British writer Dodie Smith * Service (record label), a Swedish record label * "Service" (''The Walking Dead''), a 2016 television episode of ''The Walking ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Delivery Platform
A service delivery platform (SDP) is a set of components that provides a delivery architecture (such as service creation, session control and protocols) for a type of service delivered to consumer, whether it be a customer or other system. Although it is commonly used in the context of telecommunications, it can apply to any system that provides a service (e.g. VOIP Telephone, Internet Protocol TV, Internet Service, or SaaS). Although the TM Forum (TMF) is working on defining specifications in this area, there is no standard definition of SDP in industry and different players define its components, breadth, and depth in slightly different ways. SDPs often require integration of IT capabilities and the creation of services that cross technology and network boundaries. SDPs available today tend to be optimized for the delivery of a service in a given technological or network domain (e.g. in telecommunications this includes: web, IMS, IPTV, Mobile TV, etc.). They typically provide en ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Servicescape
Servicescape is a model developed by Booms and Bitner to emphasize the impact of the physical environment in which a service process takes place. The aim of the servicescapes model is to explain behavior of people within the service environment with a view to designing environments that does not accomplish organisational goals in terms of achieving desired behavioural responses. For consumers visiting a service or retail store, the service environment is the first aspect of the service that is perceived by the customer and it is at this stage that consumers are likely to form impressions of the level of service they will receive. Booms and Bitner defined a servicescape as "the environment in which the service is assembled and in which the seller and customer interact, combined with tangible commodities that facilitate performance or communication of the service". In other words, the servicescape refers to the non-human elements of the environment in which service encounters occur. T ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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