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RightNow
Oracle RightNow is a customer relationship management (CRM) software service for enterprise organizations which is part of Oracle Service. It was originally developed by RightNow Technologies, Inc., which was acquired by Oracle Corporation in 2011 in a $1.8 billion deal. The main product offered by RightNow Technologies was RightNow CX, a customer experience suite. RightNow CX was divided into RightNow Web Experience, RightNow Social Experience, RightNow Contact Center Experience, and RightNow Engage. Under Oracle Service, the product has predictive capabilities and offers customer service support for website, apps, chatbot, live chat, video chat, co-browse, social messaging, texting, customer portals, IVR, knowledge base, store associates, and other channels. It is part of the Oracle Advertising and Customer Experience (CX) suite of products, which also includes Advertising, Marketing, and Sales cloud products. Oracle Service Cloud is FedRAMP authorized, which means it meets ce ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Greg Gianforte
Gregory Richard Gianforte (born April 17, 1961) is an American businessman, politician, software engineer, and writer serving as the 25th governor of Montana since 2021. A member of the Republican Party, Gianforte served as the U.S. representative for Montana's at-large congressional district from 2017 to 2021. In 1997, Gianforte and his wife, Susan, co-founded RightNow Technologies, a customer relationship management software company. The company went public in 2004; by that time, it employed over 1,000 workers. RightNow Technologies was acquired by Oracle Corporation for $1.5 billion in 2011. In 2016, Gianforte ran for governor of Montana as the Republican nominee, losing to incumbent governor Steve Bullock. In May 2017, Gianforte defeated Democratic nominee Rob Quist in a special election for Montana's at-large congressional seat to fill a vacancy created by the appointment of Ryan Zinke as U.S. Secretary of the Interior. Gianforte was convicted of assault in state cour ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Q-go
Q-go was a privately owned international company that specializes in semantic search SaaS, based on Natural Language Processing technology. The technology provides relevant answers to users in response to queries on a company's internet website or corporate intranet, formulated in natural sentences or keyword input alike. It integrates automatic statistical reporting of user query behavior for businesses that want to monitor what kinds of questions their customers are asking. This is in order to adjust content to provide the appropriate information for customers and to reduce the load on traditional customer service ports of call, such as call centers and answers by email. RightNow Technologies acquired Q-go for $34 million on January 18, 2011.The Wall Street Journal. "RightNow To Acquire Q-Go For $34M, Boosts 4Q View." January 18, 2011. http://online.wsj.com/article/BT-CO-20110118-714950.htmArchivedfrom the original January 25, 2011. Rightnow was subsequently acquired by Oracle C ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Relationship Management
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviors, from the perspective of the company. According to Gartner, the global CRM market ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Relationship Management
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviors, from the perspective of the company. According to Gartner, the global CRM market ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Oracle Advertising And Customer Experience (CX)
Oracle Advertising and Customer Experience (CX) is a suite of cloud-based applications offered by Oracle Corporation that includes tools for advertising, marketing, sales, e-commerce, customer service. History Oracle's first customer relationship management (CRM) product, Oracle CRM, was released in 1998. The product suite was later named Oracle Cloud CX. By 2021, Oracle CX was combined with Oracle Data Cloud and became Oracle Advertising and Customer Experience (CX). In 2006, Oracle purchased Siebel Systems, and later expanded its Siebel CRM software, and On-premises software, on-premises tool, with its SaaS product, Oracle CRM on Demand. In 2012, the company acquired RightNow Technologies, and Eloqua. These acquisitions allowed Oracle to develop a suite of CX cloud-based software. The acquisition of BigMachines for CPQ in 2013, and TOA Technologies for field service in 2014, added more CX cloud-based capabilities. TOA provides end-to-end service tracking for employees and c ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Bozeman, Montana
Bozeman is a city and the county seat of Gallatin County, Montana, United States. Located in southwest Montana, the 2020 census put Bozeman's population at 53,293, making it the fourth-largest city in Montana. It is the principal city of the Bozeman, MT Micropolitan Statistical Area, consisting of all of Gallatin County with a population of 118,960. Due to the fast growth rate Bozeman is expected to be upgraded to Montana's fourth metropolitan area. It is the largest micropolitan statistical area in Montana, the fastest growing micropolitan statistical area in the United States in 2018, 2019 and 2020, as well as the third-largest of all Montana's statistical areas. The city is named after John M. Bozeman, who established the Bozeman Trail and was a founder of the town in August 1864. The town became incorporated in April 1883 with a city council form of government, and in January 1922 transitioned to its current city manager/city commission form of government. Bozeman wa ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
List Of Acquisitions By Oracle ...
This is a listing of Oracle Corporation's corporate acquisitions, including acquisitions of both companies and individual products. Oracle's version does not include value of the acquisition. See also :Sun Microsystems acquisitions (Sun was acquired by Oracle). References Further reading * . {{DEFAULTSORT:Oracle Acquisitions * Oracle An oracle is a person or agency considered to provide wise and insightful counsel or prophetic predictions, most notably including precognition of the future, inspired by deities. As such, it is a form of divination. Description The word '' ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Cloud Computing
Cloud computing is the on-demand availability of computer system resources, especially data storage ( cloud storage) and computing power, without direct active management by the user. Large clouds often have functions distributed over multiple locations, each of which is a data center. Cloud computing relies on sharing of resources to achieve coherence and typically uses a "pay as you go" model, which can help in reducing capital expenses but may also lead to unexpected operating expenses for users. Value proposition Advocates of public and hybrid clouds claim that cloud computing allows companies to avoid or minimize up-front IT infrastructure costs. Proponents also claim that cloud computing allows enterprises to get their applications up and running faster, with improved manageability and less maintenance, and that it enables IT teams to more rapidly adjust resources to meet fluctuating and unpredictable demand, providing burst computing capability: high computing p ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. Customer service does not only focus on the external aspect of the organization, but also the internal relations that facilitate the business activity. For ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Knowledge Base
A knowledge base (KB) is a technology used to store complex structured and unstructured information used by a computer system. The initial use of the term was in connection with expert systems, which were the first knowledge-based systems. Original usage of the term The original use of the term knowledge base was to describe one of the two sub-systems of an expert system. A knowledge-based system consists of a knowledge-base representing facts about the world and ways of reasoning about those facts to deduce new facts or highlight inconsistencies. Properties The term "knowledge-base" was coined to distinguish this form of knowledge store from the more common and widely used term ''database''. During the 1970s, virtually all large management information systems stored their data in some type of hierarchical or relational database. At this point in the history of information technology, the distinction between a database and a knowledge-base was clear and unambiguous. A databas ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Natural Language Processing
Natural language processing (NLP) is an interdisciplinary subfield of linguistics, computer science, and artificial intelligence concerned with the interactions between computers and human language, in particular how to program computers to process and analyze large amounts of natural language data. The goal is a computer capable of "understanding" the contents of documents, including the contextual nuances of the language within them. The technology can then accurately extract information and insights contained in the documents as well as categorize and organize the documents themselves. Challenges in natural language processing frequently involve speech recognition, natural-language understanding, and natural-language generation. History Natural language processing has its roots in the 1950s. Already in 1950, Alan Turing published an article titled "Computing Machinery and Intelligence" which proposed what is now called the Turing test as a criterion of intelligence, t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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