|
Organizational Performance
Organizational performance comprises the actual output or results of an organization as measured against its intended outputs (or Objective (goal), goals and objectives). Organizational performance is also the success or fulfillment of organization at the end of program or projects as it is intended. According to Richard et al. (2009) organizational performance encompasses three specific areas of firm outcomes: (a) financial performance (profits, return on assets, return on investment, etc.); (b) product market performance (sales, market share, etc.); and (c) shareholder return (total shareholder return, economic value added, etc.). The term Organizational effectiveness is broader. Specialists in many fields are concerned with organizational performance including strategic planners, operations, finance, legal, and organizational development. In recent years, many organizations have attempted to manage organizational performance using the balanced scorecard methodology where perfor ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Organizational Performance
Organizational performance comprises the actual output or results of an organization as measured against its intended outputs (or Objective (goal), goals and objectives). Organizational performance is also the success or fulfillment of organization at the end of program or projects as it is intended. According to Richard et al. (2009) organizational performance encompasses three specific areas of firm outcomes: (a) financial performance (profits, return on assets, return on investment, etc.); (b) product market performance (sales, market share, etc.); and (c) shareholder return (total shareholder return, economic value added, etc.). The term Organizational effectiveness is broader. Specialists in many fields are concerned with organizational performance including strategic planners, operations, finance, legal, and organizational development. In recent years, many organizations have attempted to manage organizational performance using the balanced scorecard methodology where perfor ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. Customer service does not only focus on the external aspect of the organization, but also the internal relations that facilitate the business activity. For ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Rosabeth Moss Kanter
Rosabeth Moss Kanter (born March 15, 1943) is the Ernest L. Arbuckle professor of business at Harvard Business School."Rosabeth M. Kanter" ''Harvard Business School''. Retrieved April 11, 2012. She is also director and chair of the . Early life and education Kanter was born in Cleveland, Ohio, to Helen (Smolen) Moss, a schoolteacher, and Nelson Nathan Moss, a lawyer and small-business owner. She has a younger sister, Myra.Deutsch, Claudia H. (September 19, 2004)[...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Organizational Performance Management
Enterprise performance management (EPM) is a field of business performance management which considers the visibility of operations in a closed-loop model across all facets of the enterprise. Specific to financial activities in the office of the chief financial officer, EPM also supports financial planning and analysis (FP&A). Corporate performance management (CPM) is a synonym for enterprise performance management. Gartner has officially retired the concept of CPM and reclassified into "financial planning and analysis (FP&A)" and "financial close" to reflect two significant trendsincreased focus on planning, and the emergence of a new category of solutions supporting the management of the financial close. There are several domains in the EPM field which are driven by corporate initiatives, academic research, and commercial approaches. These include: * Strategy formulation * Business planning and forecasting * Financial management * Supply chain effectiveness Based on the mission a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Organizational Engineering
Organizational engineering (OE) is a form of organizational development. It was created by Gary Salton of Professional Communications, Inc. It has been developing continuously since 1994 on both theoretical and applied levels. The core premise of OE is that humans are information-processing organisms. It posits that individual behavior can be understood and predicted using engineering’s basic model of: INPUT > PROCESS > OUTPUT This offers advantages over the more typical psychological approaches. Primary among these is that it requires only simple logic. There is no need to rely on unseen forces or “inherent” mental characteristics. For example, life requires a person to navigate a host of relationships with people and things. People’s lives tend to be relatively stable. They live in the same house, drive the same car, put the same children to bed in the evening and go to work to the same place each morning. This stability allows people to perfect a strategy that w ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Performance Improvement
A performance is an act of staging or presenting a play, concert, or other form of entertainment. It is also defined as the action or process of carrying out or accomplishing an action, task, or function. Management science In the work place, job performance is the hypothesized conception or requirements of a role. There are two types of job performances: contextual and task. Task performance is dependent on cognitive ability, while contextual performance is dependent on personality. Task performance relates to behavioral roles that are recognized in job descriptions and remuneration systems. They are directly related to organizational performance, whereas contextual performances are value-based and add additional behavioral roles that are not recognized in job descriptions and covered by compensation; these are extra roles that are indirectly related to organizational performance. Citizenship performance, like contextual performance, relates to a set of individual activity/co ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Performance Measurement System
Performance measurement is the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component. Definitions of performance measurement tend to be predicated upon an assumption about why the performance is being measured. * Moullin defines the term with a forward looking organisational focus—"the process of evaluating how well organisations are managed and the value they deliver for customers and other stakeholders". * Neely et al. use a more operational retrospective focus—"the process of quantifying the efficiency and effectiveness of past actions". * In 2007 the Office of the Chief Information Officer in the USA defined it using a more evaluative focus—"Performance measurement estimates the parameters under which programs, investments, and acquisitions are reaching the targeted results". Beyond a simple agreement about it being linked to some kind of measurement of performance there is litt ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Stewardship
Stewardship is an ethical value that embodies the responsible planning and management of resources. The concepts of stewardship can be applied to the environment and nature, economics, health, property, information, theology, cultural resources etc. History of the term Stewardship was originally made up of the tasks of a domestic steward, from stiġ (''house'', ''hall'') and weard, (''ward'', ''guard'', ''guardian'', ''keeper''). Stewardship in the beginning referred to the household servant's duties for bringing food and drink to the castle's dining hall. Stewardship responsibilities were eventually expanded to include the domestic, service and management needs of the entire household. Commercial stewardship tends to the domestic and service requirements of passengers on ships, trains, airplanes or guests in restaurants. This concept of stewardship continues to be referenced within these specific categories. Stewardship is now generally recognized as the acceptance or ass ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Corporate Citizenship
Corporate social responsibility (CSR) is a form of international private business self-regulation which aims to contribute to societal goals of a philanthropic, activist, or charitable nature by engaging in or supporting volunteering or ethically oriented practices. While once it was possible to describe CSR as an internal organizational policy or a corporate ethic strategy, that time has passed as various national and international laws have been developed. Various organizations have used their authority to push it beyond individual or even industry-wide initiatives. In contrast, it has been considered a form of corporate self-regulation for some time, over the last decade or so it has moved considerably from voluntary decisions at the level of individual organizations to mandatory schemes at regional, national, and international levels. Moreover, scholars and firms are using the term " creating shared value", an extension of corporate social responsibility, to explain ways of ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Social Responsibility
Social responsibility is an ethical framework in which an individual is obligated to work and cooperate with other individuals and organizations for the benefit of the community that will inherit the world that individual leaves behind. Social responsibility is a duty every individual has to maintain; a balance between the economy and the ecosystem one lives within. A trade-off might perhaps exist between economic development, in the material sense, and the welfare of the society and environment. Social responsibility pertains not only to business organizations but also to everyone whose actions impact the environment. It aims to ensure secure healthcare for people living in rural areas and eliminate barriers like distance, financial condition, etc. Another example is keeping the outdoors free of trash and litter by using the ethical framework combining the resources of land managers, municipalities, nonprofits, educational institutions, businesses, manufacturers, and individual ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Financial Performance
Finance is the study and discipline of money, currency and capital assets. It is related to, but not synonymous with economics, the study of production, distribution, and consumption of money, assets, goods and services (the discipline of financial economics bridges the two). Finance activities take place in financial systems at various scopes, thus the field can be roughly divided into personal, corporate, and public finance. In a financial system, assets are bought, sold, or traded as financial instruments, such as currencies, loans, bonds, shares, stocks, options, futures, etc. Assets can also be banked, invested, and insured to maximize value and minimize loss. In practice, risks are always present in any financial action and entities. A broad range of subfields within finance exist due to its wide scope. Asset, money, risk and investment management aim to maximize value and minimize volatility. Financial analysis is viability, stability, and profitability ass ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Organization
An organization or organisation (Commonwealth English; see spelling differences), is an entity—such as a company, an institution, or an association—comprising one or more people and having a particular purpose. The word is derived from the Greek word ''organon'', which means tool or instrument, musical instrument, and organ. Types There are a variety of legal types of organizations, including corporations, governments, non-governmental organizations, political organizations, international organizations, armed forces, charities, not-for-profit corporations, partnerships, cooperatives, and educational institutions, etc. A hybrid organization is a body that operates in both the public sector and the private sector simultaneously, fulfilling public duties and developing commercial market activities. A voluntary association is an organization consisting of volunteers. Such organizations may be able to operate without legal formalities, depending on jurisdiction, includ ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
.jpg "Click for more on -> Customer Service")
