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Order To Cash
Order to cash (OTC or O2C) normally refers to one of the top-level (context level) business processes for receiving and processing customer orders and revenue recognition. Other top-level business processes include "Marketing to Lead", "Opportunity to Order", "Procure-to-Pay" (P2P), "Issue to Complete" (for manufacturing production) "Hire to Retire", "Concept to Launch" (for innovation and new product development), "Sustain and Retain" (for customer service and support) and " Record to Report" for general ledger processes. Recently, the concept of order-to-cash has been extended to "Lead to Cash" by many software providers to include also the marketing and pre-sales process steps. The context level processes are utilized in a number of ways by businesses such as business process reengineering, aligning enterprise architectures and IT solutions as well as "blueprinting" as part of Enterprise Resource Planning (ERP) systems. In many business models, a contractual relationship is estab ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Business Processes
A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product (serves a particular business goal) for a particular customer or customers. Business processes occur at all organizational levels and may or may not be visible to the customers. A business process may often be visualized (modeled) as a flowchart of a sequence of activities with interleaving decision points or as a process matrix of a sequence of activities with relevance rules based on data in the process. The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change. Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos. Overview A business process begins with a mission objective (an external event) and ends with achievement of the business object ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Oracle Enterprise Resource Planning Cloud
Oracle Cloud Enterprise Resource Planning is a cloud-based ERP software application suite introduced by Oracle Corporation in 2012. Oracle ERP Cloud manages enterprise functions including accounting, financial management, project management, and procurement. Product Oracle Cloud ERP is an end-to-end Software as a service suite that manages enterprise operations. The suite runs on an Oracle technology stack in Oracle’s cloud centers. Oracle Cloud ERP is accessible through both public and private cloud implementation and supports hybrid deployment. Oracle supplies updates to Oracle ERP Cloud at least twice annually. According to the company’s website, there are nine different software modules that make up the Oracle Cloud ERP suite, namely: * Financials * Accounting Hub * Procurement * Project Management * Risk Management * Enterprise Performance Management (EPM) * AI Apps for ERP * Supply Chain Management (SCM) * NetSuite In March 2017, Oracle ERP Cloud received HIPAA ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Enterprise Resource Planning Terminology
Enterprise (or the archaic spelling Enterprize) may refer to: Business and economics Brands and enterprises * Enterprise GP Holdings, an energy holding company * Enterprise plc, a UK civil engineering and maintenance company * Enterprise Products, a natural gas and crude oil pipeline company * Enterprise Records, a record label * Enterprise Rent-A-Car, a car rental Provider **Enterprise Holdings, the parent company General * Business, economic activity done by a businessperson * Big business, larger corporation commonly called "enterprise" in business jargon (excluding small and medium-sized businesses) * Company, a legal entity practicing a business activity * Enterprises in the Soviet Union, the analog of "company" in the former socialist state * Enterprise architecture, a strategic management discipline within an organization * Enterprise Capital Fund, a type of venture capital in the UK * Entrepreneurship, the practice of starting new organizations, particularly ne ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
List Of Embedded CRM Systems
Embedded customer relationship management software is built-in to an ERP software and can usually not be used as stand-alone CRM software like Salesforce.com. It has the following characteristics: * functionalities in marketing, sales and service are integral part of the order-to-cash process within an ERP solution * deep process integration and seamless data flows from marketing, sales and service to invoicing but less feature rich than best-of-breed marketing, sales and service software *shared master data for customers, contacts, partners, products and prices *same user interface and application server on the same database for all users See also *Customer-relationship management Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a r ... References {{reflist Customer relationship m ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Relationship Management
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviors, from the perspective of the company. According to Gartner, the global CRM market ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Payment
A payment is the voluntary tender of money or its equivalent or of things of value by one party (such as a person or company) to another in exchange for goods, or services provided by them, or to fulfill a legal obligation. The party making the payment is commonly called the payer, while the payee is the party receiving the payment. Payments can be effected in a number of ways, for example: * the use of money, cheque, or debit, credit, or bank transfers, whether through mobile payment or otherwise * the transfer of anything of value, such as stock, or using barter, the exchange of one good or service for another. In general, payees are at liberty to determine what method of payment they will accept; though normally laws require the payer to accept the country's legal tender up to a prescribed limit. Payment is most commonly effected in the local currency of the payee unless the parties agree otherwise. Payment in another currency involves an additional foreign exchange transactio ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Order Fulfillment
Order fulfillment (in British English: order fulfilment) is in the most general sense the complete process from point of sales inquiry to delivery of a product to the customer. Sometimes, it describes the more narrow act of distribution or the logistics function. In the broader sense, it refers to the way firms respond to customer orders. Classification The first research towards defining order fulfillment strategies was published by Hans Wortmann, and was continued by Hal MatherHal Mather, Competitive manufacturing, Prentice Hall 1988 in his discussion of the P:D ratio, whereby P is defined as the production lead time, i.e. how long it takes to manufacture a product, and D is the demand lead time. D can be viewed as: # The lead time quoted by the firm to the customer # The lead time the customer wishes it was # The competitive lead time Based on comparing P and D, a firm has several basic strategic order fulfillment options: * Engineer-to-order (ETO) - (D>>P) Here, the prod ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Opportunity Management
Opportunity management (OM) has been defined as "a process to identify business and community development opportunities that could be implemented to sustain or improve the local economy". Opportunity management is a collaborative approach for economic and business development. The process focuses on tangible outcomes. Opportunity management may result in interesting and motivating projects that help improve teamwork. Its three components are #generating ideas, #recognizing opportunities, and #driving opportunities. Risk Risk management can be described as the process of proactively working with stakeholders to minimise the risks and maximise the opportunity associated with project decisions. Risks are about the possibility of an adverse consequence. Good risk management does not have to be expensive or time consuming but relies on adaptability in response to change. Risk management ensures that an organization identifies and understands the risks to which it is exposed. Or ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Lead Management
Lead management is a set of methodologies, systems, and practices designed to generate new potential business clientele, generally operated through a variety of marketing campaigns or programs. Lead management facilitates a business's connection between its outgoing consumer advertising and the responses to that advertising. These processes are designed for business-to-business and direct-to-consumer strategies. Lead management is in many cases a precursor to sales management, customer relationship management and customer experience management. This critical connectivity facilitates business profitability through the acquisition of new customers, selling to existing customers, and creating a market brand. This process has also accurately been referred to as customer acquisition management. The general principles of lead management create an ordered structure for managing volumes of business inquiries, frequently termed leads. The process creates an architecture for organization of da ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Workday, Inc
Workday, Inc., is an American on‑demand (cloud-based) financial management, human capital management and Student information system software vendor. Workday was founded by David Duffield, founder and former CEO of ERP company PeopleSoft, along with former PeopleSoft chief strategist Aneel Bhusri, following Oracle's acquisition of PeopleSoft in 2005. In October 2012, Workday launched a successful IPO (initial public offering) that valued the company at $9.5 billion. Competitors of Workday include SAP Successfactors, Ceridian and Oracle. In 2020, ''Fortune'' magazine ranked Workday Inc. at number five on their Fortune List of the Top 100 Companies to Work For in 2020 based on an employee survey of satisfaction. San Francisco Business Times ranked Workday at number two on their Best Places to Work in the Bay in the largest companies category. History Workday was founded in March 2005 and launched in November 2006. Initially, it was funded by Duffield and venture capital firm ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
SAP Business ByDesign
SAP Business ByDesign (ByD) is a cloud enterprise resource planning software (Cloud ERP) that is sold and operated as software as a service by SAP SE. It is designed for small and medium-sized enterprises. The software is designed to provide business processes across application areas from financials to human resources with embedded business analytics, mobility, e-learning, and support. SAP Business ByDesign is built on the principles of a service oriented architecture (SOA). Integration between business capabilities is accomplished via messages. The underlying technology stack is a multi-tenancy enabled SAP NetWeaver stack, leveraging SAP's in-memory HANA database. SAP Business ByDesign is used by almost 10.000 companies in more than 140 countries and supports 41 languages (13 standard and 28 partner translated, including simplified Chinese, Japanese, Korean, Polish, Hebrew). It is localized for 65 countries (standard localizations, pre-localizations and partner localizations). I ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
SAP ERP
SAP ERP is an enterprise resource planning software developed by the German company SAP SE. SAP ERP incorporates the key business functions of an organization. The latest version of SAP ERP (V.6.0) was made available in 2006. The most recent SAP enhancement package 8 for SAP ERP 6.0 was released in 2016. It is now considered legacy technology, having been superseded by SAP S/4HANA. Functionality Business Processes included in SAP ERP are: * Operations (Sales & Distribution, Materials Management, Production Planning, Logistics Execution, and Quality Management), * Financials (Financial accounting, Financial Accounting, Management accounting, Management Accounting, Financial Supply chain management, Supply Chain Management), * Human Capital Management (Training, Payroll, e-Recruiting) and * Corporate services, Corporate Services (Travel management, Travel Management, Environment, health and safety, Environment, Health and Safety, and Real estate, Real-Estate Management). Deve ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
