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Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service. Music on hold is sometimes referred to as phone on hold, message on hold, on hold messaging, or hold music. Development Music on hold was created by Alfred Levy, an inventor, factory owner, and entrepreneur. In 1962, Levy discovered a problem with the phone lines at his factory: a loose wire was touching a metal girder on the building. This made the building a giant receiver, so that the audio broadcast signal from a radio station next door would transmit through the loose wire, and could be heard when calls were put on hold. Levy patented his work in 1966. While other advancements have come to change and enhance the technology, it was this initial patent creation that began the evolution for today's music on hold. Equipment and formats Most MOH syste ...
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Music
Music is generally defined as the art of arranging sound to create some combination of form, harmony, melody, rhythm or otherwise expressive content. Exact definitions of music vary considerably around the world, though it is an aspect of all human societies, a cultural universal. While scholars agree that music is defined by a few specific elements, there is no consensus on their precise definitions. The creation of music is commonly divided into musical composition, musical improvisation, and musical performance, though the topic itself extends into academic disciplines, criticism, philosophy, and psychology. Music may be performed or improvised using a vast range of instruments, including the human voice. In some musical contexts, a performance or composition may be to some extent improvised. For instance, in Hindustani classical music, the performer plays spontaneously while following a partially defined structure and using characteristic motifs. In modal jazz ...
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Monaural
Monaural or monophonic sound reproduction (often shortened to mono) is sound intended to be heard as if it were emanating from one position. This contrasts with stereophonic sound or ''stereo'', which uses two separate audio channels to reproduce sound from two microphones on the right and left side, which is reproduced with two separate loudspeakers to give a sense of the direction of sound sources. In mono, only one loudspeaker is necessary, but, when played through multiple loudspeakers or headphones, identical signals are fed to each speaker, resulting in the perception of one-channel sound "imaging" in one sonic space between the speakers (provided that the speakers are set up in a proper symmetrical critical-listening placement). Monaural recordings, like stereo ones, typically use multiple microphones fed into multiple channels on a recording console, but each channel is " panned" to the center. In the final stage, the various center-panned signal paths are usually mixed d ...
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Cisco Systems
Cisco Systems, Inc., commonly known as Cisco, is an American-based multinational corporation, multinational digital communications technology conglomerate (company), conglomerate corporation headquartered in San Jose, California. Cisco develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products. Cisco specializes in specific tech markets, such as the Internet of Things (IoT), internet domain, domain security, videoconferencing, and energy management with List of Cisco products, leading products including Webex, OpenDNS, XMPP, Jabber, Duo Security, and Cisco Jasper, Jasper. Cisco is one of the List of largest technology companies by revenue, largest technology companies in the world ranking 74 on the Fortune 100 with over $51 billion in revenue and nearly 80,000 employees. Cisco Systems was founded in December 1984 by Leonard Bosack and Sandy Lerner, two Stanford University computer scientists who ...
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Voice-over
Voice-over (also known as off-camera or off-stage commentary) is a production technique where a voice—that is not part of the narrative (non-Diegetic#Film sound and music, diegetic)—is used in a radio, television production, filmmaking, theatre, or other presentations. The voice-over is read from a script and may be spoken by someone who appears elsewhere in the production or by a specialist voice actor. Synchronous dialogue, where the voice-over is narrating the action that is taking place at the same time, remains the most common technique in voice-overs. Asynchronous, however, is also used in cinema. It is usually prerecorded and placed over the top of a film or video and commonly used in Documentary film, documentaries or news reports to explain information. Voice-overs are used in video games and on-hold messages, as well as for announcements and information at events and tourist destinations. It may also be read live for events such as award presentations. Voice-over ...
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American Society Of Composers, Authors And Publishers
The American Society of Composers, Authors, and Publishers (ASCAP) () is an American not-for-profit performance-rights organization (PRO) that collectively licenses the public performance rights of its members' musical works to venues, broadcasters, and digital streaming services (music stores). ASCAP collects licensing fees from users of music created by ASCAP members, then distributes them back to its members as royalties. In effect, the arrangement is the product of a compromise: when a song is played, the user does not have to pay the copyright holder directly, nor does the music creator have to bill a radio station for use of a song. In 2021, ASCAP collected over US$1.335 billion in revenue and distributed $1.254 billion in royalties to its members. ASCAP membership included over 850,000 songwriters, composers and music publishers, with over 16 million registered works. History ASCAP was founded by Victor Herbert, together with composers George Botsford, Silvio Hein, I ...
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Broadcast Music, Inc
Broadcast Music, Inc. (BMI) is a performance rights organization in the United States. It collects blanket license fees from businesses that use music, entitling those businesses to play or sync any songs from BMI's repertoire of over 20.6 million musical works. On a quarterly basis, BMI distributes the money to songwriters, composers, and music publishers as royalties to those members whose works have been performed. In FY 2022, BMI collected $1.573 billion in revenues and distributed $1.471 billion in royalties. BMI's repertoire includes over 1.3 million songwriters and 20.6 million compositions. BMI is the biggest performing rights organization in the United States and is one of the largest such organizations in the world. BMI songwriters create music in virtually every genre. BMI represents artists such as Patti LaBelle, Selena, Miley Cyrus, Lil Wayne, Lil Nas X, Birdman, Lady Gaga, Taylor Swift, Eminem, Rihanna, Shakira, Doja Cat, Megan Thee Stallion, Ed Sheeran, Kar ...
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Rás 1
Rás 1 (; ''Channel 1'') is an Icelandic radio station belonging to and operated by Ríkisútvarpið (RÚV), Iceland's national public service broadcaster. Broadcast throughout Iceland on FM (92.4 and 93.5 MHz in Reykjavík), via satellite and also 189 kHz longwave, it is currently among the country's most listened-to radio stations. History Having been on the air since 20 December 1930, using the call-sign Útvarp Reykjavík (Radio Reykjavík), the station adopted its present name on 1 December 1983 when RÚV began transmitting a second radio channel, which is known as Rás 2. Programming Rás 1 carries primarily news, weather, current affairs coverage, and cultural programming dealing with the arts, history, the Icelandic language, literature, and social and environmental issues. See also * Bylgjan * Rás 2 Rás 2 (''Channel 2'') is an Icelandic radio station belonging to the National Icelandic Broadcasting Service, RÚV. Launched on 1 December 1983, it is cu ...
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Iceland
Iceland ( is, Ísland; ) is a Nordic island country in the North Atlantic Ocean and in the Arctic Ocean. Iceland is the most sparsely populated country in Europe. Iceland's capital and largest city is Reykjavík, which (along with its surrounding areas) is home to over 65% of the population. Iceland is the biggest part of the Mid-Atlantic Ridge that rises above sea level, and its central volcanic plateau is erupting almost constantly. The interior consists of a plateau characterised by sand and lava fields, mountains, and glaciers, and many glacial rivers flow to the sea through the lowlands. Iceland is warmed by the Gulf Stream and has a temperate climate, despite a high latitude just outside the Arctic Circle. Its high latitude and marine influence keep summers chilly, and most of its islands have a polar climate. According to the ancient manuscript , the settlement of Iceland began in 874 AD when the Norwegian chieftain Ingólfr Arnarson became the first p ...
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RÚV
Ríkisútvarpið (RÚV) (pronounced or ) ( en, 'The Icelandic National Broadcasting Service') is Iceland's national public-service broadcasting organization. Operating from studios in the country's capital, Reykjavík, as well as regional centres around the country, the service broadcasts an assortment of general programming to a wide national audience via three radio stations: Rás 1 and Rás 2, also available internationally; Rondó (only available via the Internet and digital radio); and one full-time television channel of the same name. There is also a supplementary, part-time TV channel, RÚV 2, which transmits live coverage of major cultural and sporting events, both domestic and foreign, as required. History RÚV began radio broadcasting in 1930 and its first television transmissions were made in 1966. In both cases coverage quickly reached nearly every household in Iceland. RÚV is funded by a broadcast receiving licence fee collected from every income tax payer, a ...
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Legal Aspects
Law is a set of rules that are created and are enforceable by social or governmental institutions to regulate behavior,Robertson, ''Crimes against humanity'', 90. with its precise definition a matter of longstanding debate. It has been variously described as a science and as the art of justice. State-enforced laws can be made by a group legislature or by a single legislator, resulting in statutes; by the executive through decrees and regulations; or established by judges through precedent, usually in common law jurisdictions. Private individuals may create legally binding contracts, including arbitration agreements that adopt alternative ways of resolving disputes to standard court litigation. The creation of laws themselves may be influenced by a constitution, written or tacit, and the rights encoded therein. The law shapes politics, economics, history and society in various ways and serves as a mediator of relations between people. Legal systems vary between jurisdiction ...
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Competition
Competition is a rivalry where two or more parties strive for a common goal which cannot be shared: where one's gain is the other's loss (an example of which is a zero-sum game). Competition can arise between entities such as organisms, individuals, economic and social groups, etc. The rivalry can be over attainment of any exclusive goal, including Recognition (sociology), recognition: Competition occurs in nature, between living organisms which co-exist in the same natural environment, environment. Animals compete over water supplies, food, mates, and other resource (biology), biological resources. Humans usually Survival of the fittest, compete for food and mates, though when these needs are met deep rivalries often arise over the pursuit of wealth, power, prestige, and celebrity, fame when in a static, repetitive, or unchanging environment. Competition is a major tenet of market economy, market economies and business, often associated with business competition as companies a ...
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Advertising
Advertising is the practice and techniques employed to bring attention to a product or service. Advertising aims to put a product or service in the spotlight in hopes of drawing it attention from consumers. It is typically used to promote a specific good or service, but there are wide range of uses, the most common being the commercial advertisement. Commercial advertisements often seek to generate increased consumption of their products or services through "branding", which associates a product name or image with certain qualities in the minds of consumers. On the other hand, ads that intend to elicit an immediate sale are known as direct-response advertising. Non-commercial entities that advertise more than consumer products or services include political parties, interest groups, religious organizations and governmental agencies. Non-profit organizations may use free modes of persuasion, such as a public service announcement. Advertising may also help to reassure employees ...
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