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Location-based Routing
Location-based routing is a system of rules to varying degrees of complexity dictating where inbound telephone calls from various locations are routed to. The location of call origin is normally determined by the outgoing caller ID of the caller but can also be determined by GPS position or signal triangulation, the latter being particularly useful for calls coming from mobile phones. Uses Having a call management system that knows the location of an incoming call allows for a wide range of applications – *Retail chain-outlets can have a single telephone number nationwide and use location-based routing to route callers automatically to their local store. *Franchises can be set up under a single brand with each franchisee servicing a particular locale and fielding its calls. *Inbound sales enquiries can be relayed automatically to the regional sales manager appropriate for the caller's location. Granularity Routing rules can be specified to different sizes of catchment area ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Call
A telephone call is a connection over a telephone network A telephone network is a telecommunications network that connects telephones, which allows telephone calls between two or more parties, as well as newer features such as fax and internet. The idea was revolutionized in the 1920s, as more and more ... between the called party and the calling party. First telephone call The first telephone call was made on March 10, 1876, by Alexander Graham Bell. Bell demonstrated his ability to "talk with electricity" by transmitting a call to his assistant, Thomas Watson. The first words transmitted were "Mr Watson, come here. I want to see you." This event has been called Bell's "greatest success", as it demonstrated the first successful use of the telephone. Although it was his greatest success, he refused to have a telephone in his own home because it was something he invented by mistake and saw it as a distraction from his main studies. Information transmission A telephone cal ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Sales Management
Sales management is a business discipline which is focused on the practical application of sales techniques and the management of a firm's sales operations. It is an important business function as net sales through the sale of products and services and resulting profit drive most commercial business. These are also typically the goals and performance indicators of sales management. Sales manager is the typical title of someone whose role is sales management. The role typically involves talent development. Churchill mentioned that the antecedents of sales performance are based on the meta-analysis for the period 1918- 1982 (76 years of previous research work). He suggested five factors that influence a salesperson’s job behaviour and performance along with different categories like skill level, role perceptions, motivation, aptitude, personal factors, and organizational factors with three moderators. Sales planning Sales planning involves strategy, setting profit-based sa ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Caller ID
Caller identification (Caller ID) is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up. The caller ID service may include the transmission of a name associated with the calling telephone number, in a service called Calling Name Presentation (CNAM). The service was first defined in 1993 in International Telecommunication Union—Telecommunication Standardization Sector (ITU-T) Recommendation Q.731.3. The information received from the service is displayed on a telephone display screen, on a separately attached device, or on other displays, such as cable television sets when telephone and television service is provided by the same vendor. Value to society includes use by suicide-prevention hot lines and enabling businesses "like pizza restaurants and florists" to quickly have confidence in telephoned orders. The ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Anonymous Call Rejection
In many voice telephone networks, anonymous call rejection (ACR) is a calling feature implemented in software on the network that automatically screens out calls from callers who have blocked their caller ID information. The caller usually hears a voice message explaining that their call cannot be connected unless they display their number. Or, some networks allow users to forward anonymous calls directly to voicemail. The service, together with Caller ID, became possible with the introduction of digital switching technologies to landline telephone services, which became widespread in many countries throughout the 1980s and 1990s. In a classic digital PSTN network it could be implemented directly in software running on local switching systems or, more commonly, as part of a suite of facilities supported by an additional layer known as the Intelligent Network (IN). This allowed more advanced, software based, services to be rolled out in public telephone networks using dedicated ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Number
A telephone number is a sequence of digits assigned to a landline telephone subscriber station connected to a telephone line or to a wireless electronic telephony device, such as a radio telephone or a mobile telephone, or to other devices for data transmission via the public switched telephone network (PSTN) or other public and private networks. A telephone number serves as an address for switching telephone calls using a system of destination code routing. Telephone numbers are entered or dialed by a calling party on the originating telephone set, which transmits the sequence of digits in the process of signaling to a telephone exchange. The exchange completes the call either to another locally connected subscriber or via the PSTN to the called party. Telephone numbers are assigned within the framework of a national or regional telephone numbering plan to subscribers by telephone service operators, which may be commercial entities, state-controlled administrations, or oth ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Numbering Plan
A telephone numbering plan is a type of numbering scheme used in telecommunication to assign telephone number A telephone number is a sequence of digits assigned to a landline telephone subscriber station connected to a telephone line or to a wireless electronic telephony device, such as a radio telephone or a mobile telephone, or to other devices f ...s to subscriber telephones or other telephony endpoints. Telephone numbers are the addresses of participants in a telephone network, reachable by a system of destination code routing. Telephone numbering plans are defined in each of the administrative regions of the public switched telephone network (PSTN) and in private telephone networks. For public numbering systems, geographic location typically plays a role in the sequence of numbers assigned to each telephone subscriber. Many numbering plan administrators subdivide their territory of service into geographic regions designated by a prefix, often called an area code or ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Landline
A landline (land line, land-line, main line, home phone, fixed-line, and wireline) is a telephone connection that uses metal wires or optical fiber telephone line for transmission, as distinguished from a mobile cellular network, which uses radio waves for signal transmission. Characteristics A corded landline telephone made by Siemens from c. 1997 Landline service is typically provided through the outside plant of a telephone company's central office, or wire center. The outside plant comprises tiers of cabling between distribution points in the exchange area, so that a single pair of copper wire, or an optical fiber, reaches each subscriber location, such as a home or office, at the network interface. Customer premises wiring extends from the network interface to the location of one or more telephones inside the premises. The telephone connected to a landline can be hard-wired or cordless and typically refers to the operation of wireless devices or systems in fixed ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
List Of Country Calling Codes
Country calling codes or country dial-in codes are telephone number prefixes for reaching telephone subscribers in the networks of the member countries or regions of the International Telecommunication Union (ITU). The codes are defined by the ITU-T in standards E.123 and E.164. The prefixes enable international direct dialing (IDD) and are also referred to as ''international subscriber dialing'' (ISD) codes. Country codes are a component of the international telephone numbering plan and are necessary only when dialing a telephone number to establish a call to another country. Country codes are dialed before the national telephone number. By convention, international telephone numbers are represented by prefixing the country code with a plus sign (+), which also indicates to the subscriber that the local international call prefix must first be dialed. For example, the international call prefix in all countries of the North American Numbering Plan is 011, while it is 00 in most ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Country
A country is a distinct part of the world, such as a state, nation, or other political entity. It may be a sovereign state or make up one part of a larger state. For example, the country of Japan is an independent, sovereign state, while the country of Wales is a component of a multi-part sovereign state, the United Kingdom. A country may be a historically sovereign area (such as Korea), a currently sovereign territory with a unified government (such as Senegal), or a non-sovereign geographic region associated with certain distinct political, ethnic, or cultural characteristics (such as the Basque Country). The definition and usage of the word "country" is flexible and has changed over time. ''The Economist'' wrote in 2010 that "any attempt to find a clear definition of a country soon runs into a thicket of exceptions and anomalies." Most sovereign states, but not all countries, are members of the United Nations. The largest country by area is Russia, while the smallest is ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Catchment Area (human Geography)
In human geography, a catchment area is the area from which a location, such as a city, service or institution, attracts a population that uses its services and economic opportunities. Catchment areas may be defined based on from where people are naturally drawn to a location (for example, labour catchment area) or as established by governments or organizations for the provision of services. Governments and community service organizations often define catchment areas for planning purposes and public safety such as ensuring universal access to services like fire departments, police departments, ambulance bases and hospitals. In business, a catchment area is used to describe the influence from which a retail location draws its customers. Airport catchment areas can inform efforts to estimate route profitability. Types of catchment areas Catchments can be defined relative to a location and based upon a number of factors, including distance, travel time, geographic boundaries or popu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Sales
Sales are activities related to selling or the number of goods sold in a given targeted time period. The delivery of a service for a cost is also considered a sale. The seller, or the provider of the goods or services, completes a sale in response to an acquisition, appropriation, requisition, or a direct interaction with the ''buyer'' at the point of sale. There is a passing of title (property or ownership) of the item, and the settlement of a price, in which agreement is reached on a price for which transfer of ownership of the item will occur. The ''seller'', not the purchaser, typically executes the sale and it may be completed prior to the obligation of payment. In the case of indirect interaction, a person who sells goods or service on behalf of the owner is known as a salesman or saleswoman or salesperson, but this often refers to someone selling goods in a store/shop, in which case other terms are also common, including '' salesclerk'', ''shop assistant'', and ''r ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Caller ID
Caller identification (Caller ID) is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up. The caller ID service may include the transmission of a name associated with the calling telephone number, in a service called Calling Name Presentation (CNAM). The service was first defined in 1993 in International Telecommunication Union—Telecommunication Standardization Sector (ITU-T) Recommendation Q.731.3. The information received from the service is displayed on a telephone display screen, on a separately attached device, or on other displays, such as cable television sets when telephone and television service is provided by the same vendor. Value to society includes use by suicide-prevention hot lines and enabling businesses "like pizza restaurants and florists" to quickly have confidence in telephoned orders. The ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
