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Intelligent Device Management
Intelligent device management is a technology used for enterprise software applications that allow equipment manufacturers to monitor and manage remote equipment, systems and products via the Internet. Another term for intelligent device management is remote device management (RDM) while strategic service management describes the service. IDM extends IT service management to on-site devices and can support standard service processes, such as Incident, Problem, Change, Configuration Management as defined by ITIL. This technology is commonly used by ATM, security and self-service kiosk companies. See also *Machine to machine *Control system *HVAC control system *Control engineering *Lighting control system *Intelligent building *Self-service kiosk An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education. By 2010, the largest bill pay ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Enterprise Software
Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations include businesses, schools, interest-based user groups, clubs, charities, and governments. Enterprise software is an integral part of a (computer-based) information system; a collection of such software is called an enterprise system. These systems handle a number of operations in an organization to enhance the business and management reporting tasks. The systems must process the information at a relatively high speed and can be deployed across a variety of networks. Services provided by enterprise software are typically business-oriented tools. As enterprises have similar departments and systems in common, enterprise software is often available as a suite of customizable programs. Generally, the complexity of these tools requires specialist capabilities and specific knowledge. Enterprise com ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Internet
The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a '' network of networks'' that consists of private, public, academic, business, and government networks of local to global scope, linked by a broad array of electronic, wireless, and optical networking technologies. The Internet carries a vast range of information resources and services, such as the inter-linked hypertext documents and applications of the World Wide Web (WWW), electronic mail, telephony, and file sharing. The origins of the Internet date back to the development of packet switching and research commissioned by the United States Department of Defense in the 1960s to enable time-sharing of computers. The primary precursor network, the ARPANET, initially served as a backbone for interconnection of regional academic and military networks in the 1970s to enable resource shari ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Incident Management (ITSM)
Incident management (IM) is an IT service management (ITSM) process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service-level agreement (SLA). It is one process area within the broader ITIL and ISO 20000 environment. ISO 20000 defines the objective of Incident management (part 1, 8.2) as: ''To restore agreed service to the business as soon as possible or to respond to service requests.'' Definition ITIL The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business. ITIL de ... 2011 defines an ''incident'' as: :''a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ITIL
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization. Certification in ITIL is only available to individuals. Since 2013, ITIL has been owned by AXELOS, a joint venture between Capita and the UK Cabinet Office. History Responding to growing dependence on IT, the UK Government's Ce ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Configuration Management (ITSM)
Configuration Management (CM) is an ITIL version 2 and an IT Service Management ( ITSM) process that tracks all of the individual Configuration Items (CI) in an IT system Information technology (IT) is the use of computers to create, process, store, retrieve, and exchange all kinds of Data (computing), data . and information. IT forms part of information and communications technology (ICT). An information te ... which may be as simple as a singlserver or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process. In ITIL version 3, this process has been renamed as Service Asset and Configuration Management. References Configuration management {{IT-stub ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Self-service Kiosk
An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education. By 2010, the largest bill pay kiosk network is AT&T for the phone customers which allows customers to pay their phone bills. Verizon and Sprint have similar units for their customers. Early interactive kiosks sometimes resembled telephone booths, but have been embraced by retail, foodservice, and hospitality to improve customer service and streamline operations. Interactive kiosks are typically placed in the high foot traffic settings such as shops, hotel lobbies, or airports. The integration of technology allows kiosks to perform a wide range of functions, evolving into self-service kiosks. For example, kiosks may enable users to order from a shop's catalog when items are not in stock, check out a library book, look up information about products, issue a hotel key card, enter a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Machine To Machine
Machine to machine (M2M) is direct communication between devices using any communications channel, including wired and wireless. Machine to machine communication can include industrial instrumentation, enabling a sensor or meter to communicate the information it records (such as temperature, inventory level, etc.) to application software that can use it (for example, adjusting an industrial process based on temperature or placing orders to replenish inventory). Such communication was originally accomplished by having a remote network of machines relay information back to a central hub for analysis, which would then be rerouted into a system like a personal computer. More recent machine to machine communication has changed into a system of networks that transmits data to personal appliances. The expansion of IP networks around the world has made machine to machine communication quicker and easier while using less power. These networks also allow new business opportunities for consum ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Control System
A control system manages, commands, directs, or regulates the behavior of other devices or systems using control loops. It can range from a single home heating controller using a thermostat controlling a domestic boiler to large industrial control systems which are used for controlling processes or machines. The control systems are designed via control engineering process. For continuously modulated control, a feedback controller is used to automatically control a process or operation. The control system compares the value or status of the process variable (PV) being controlled with the desired value or setpoint (SP), and applies the difference as a control signal to bring the process variable output of the plant to the same value as the setpoint. For sequential and combinational logic, software logic, such as in a programmable logic controller, is used. Open-loop and closed-loop control There are two common classes of control action: open loop and closed loop. In an ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
HVAC Control System
HVAC (Heating, Ventilation and Air Conditioning) equipment needs a control system to regulate the operation of a heating and/or air conditioning system. Usually a sensing device is used to compare the actual state (e.g. temperature) with a target state. Then the control system draws a conclusion what action has to be taken (e.g. start the blower). Direct digital control Central controllers and most terminal unit controllers are programmable, meaning the direct digital control program code may be customized for the intended use. The program features include time schedules, set points, controllers, logic, timers, trend logs, and alarms. The unit controllers typically have analog and digital inputs that allow measurement of the variable (temperature, humidity, or pressure) and analog and digital outputs for control of the transport medium (hot/cold water and/or steam). Digital inputs are typically (dry) contacts from a control device, and analog inputs are typically a voltage or curr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Control Engineering
Control engineering or control systems engineering is an engineering discipline that deals with control systems, applying control theory to design equipment and systems with desired behaviors in control environments. The discipline of controls overlaps and is usually taught along with electrical engineering and mechanical engineering at many institutions around the world. The practice uses sensors and detectors to measure the output performance of the process being controlled; these measurements are used to provide corrective feedback helping to achieve the desired performance. Systems designed to perform without requiring human input are called automatic control systems (such as cruise control for regulating the speed of a car). Multi-disciplinary in nature, control systems engineering activities focus on implementation of control systems mainly derived by mathematical modeling of a diverse range of systems. Overview Modern day control engineering is a relatively new field of s ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Lighting Control System
A lighting control system is an intelligent network based lighting control solution that incorporates communication between various system inputs and outputs related to lighting control with the use of one or more central computing devices. Lighting control systems are widely used on both indoor and outdoor lighting of commercial, industrial, and residential spaces. Lighting control systems are sometimes referred to under the term smart lighting. Lighting control systems serve to provide the right amount of light where and when it is needed. Lighting control systems are employed to maximize the energy savings from the lighting system, satisfy building codes, or comply with green building and energy conservation programs. Lighting control systems may include a lighting technology designed for energy efficiency, convenience and security. This may include high efficiency fixtures and automated controls that make adjustments based on conditions such as occupancy or daylight availab ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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