|
IMC Process Guide
imc Process Guide is the name of an electronic performance support system (EPSS). The software is developed by e-learning company IMC AG, Saarbrücken. Process Guide provides context-sensitive help and up-to-date information for software users in case of difficulties with applications. It operates as an employee's personal navigation system that guides users through company and role specific processes. Differences between EPSS and e-learning In contrast to conventional formal learning, the user is not uniquely trained before using software, but receives hints, tips and help as soon as a problem occurs when applying a software in everyday work. The didactic concept takes into account the so-called forgetting curve, or also known as "Ebbinghaus curve" named after the psychologist Hermann Ebbinghaus. The curve describes the high degree of forgetfulness in conventional, formal learning, where only a small part of information is actually moved and therefore saved into the long- ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Electronic Performance Support System
An electronic performance support system (EPSS) is any computer software program or component that improves user performance. EPSSs can help an organization to reduce the cost of training staff while increasing productivity and performance. They can empower employees to perform tasks with a minimum amount of external intervention or training. By using this type of system an employee, especially a new employee, will often not only be able to complete his or her work more quickly and accurately, but, as a secondary benefit, will also learn more about the job and the employer's business. An EPSS is best considered when *workers require knowledge to achieve individual performance in a business environment *skilled performers are spending a lot of time helping less skilled performers *new workers must begin to perform immediately and training is impractical, unavailable or constrained *employees need to be guided through a complex process or task that cannot be memorized. These situa ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
