|
Employee Engagement
Employee engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature of the relationship between an organization and its employees. An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests. An engaged employee has a positive attitude towards the organization and its values. In contrast, a disengaged employee may range from someone doing the bare minimum at work (aka 'coasting'), up to an employee who is actively damaging the company's work output and reputation. An organization with "high" employee engagement might therefore be expected to outperform those with "low" employee engagement. Employee engagement first appeared as a concept in management theory in the 1990s, becoming widespread in management practice in the 2000s, but it remains contested. It stands in an unspecified relationsh ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Corporate Social Responsibility
Corporate social responsibility (CSR) is a form of international private business self-regulation which aims to contribute to societal goals of a philanthropic, activist, or charitable nature by engaging in or supporting volunteering or ethically oriented practices. While once it was possible to describe CSR as an internal organizational policy or a corporate ethic strategy, that time has passed as various national and international laws have been developed. Various organizations have used their authority to push it beyond individual or even industry-wide initiatives. In contrast, it has been considered a form of corporate self-regulation for some time, over the last decade or so it has moved considerably from voluntary decisions at the level of individual organizations to mandatory schemes at regional, national, and international levels. Moreover, scholars and firms are using the term "creating shared value", an extension of corporate social responsibility, to explain ways of d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Steel Mill
A steel mill or steelworks is an industrial plant for the manufacture of steel. It may be an integrated steel works carrying out all steps of steelmaking from smelting iron ore to rolled product, but may also be a plant where steel semi-finished casting products are made from molten pig iron or from scrap. History Since the invention of the Bessemer process, steel mills have replaced ironworks, based on puddling or fining methods. New ways to produce steel appeared later: from scrap melted in an electric arc furnace and, more recently, from direct reduced iron processes. In the late 19th and early 20th centuries the world's largest steel mill was the Barrow Hematite Steel Company steelworks located in Barrow-in-Furness, United Kingdom. Today, the world's largest steel mill is in Gwangyang, South Korea. [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Counterproductive Work Behavior
Counterproductive work behavior (CWB) is employee behavior that goes against the legitimate interests of an organization. These behaviors can harm organizations or people in organizations including employees and clients, customers, or patients. It has been proposed that a person-by-environment interaction can be utilized to explain a variety of counterproductive behaviors. For instance, an employee who is high on trait anger (tendency to experience anger) is more likely to respond to a stressful incident at work (e.g., being treated rudely by a supervisor) with CWB. Some researchers use the CWB term to subsume related constructs that are distinct: * Workplace deviance is behavior at work that violates norms for appropriate behavior. * Retaliation consists of harmful behaviors done by employees to get back at someone who has ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Brand Engagement
Brand engagement is the process of forming an emotional or rational attachment between a consumer and a brand. It comprises one aspect of brand management. Brand engagement will impact brand attachment and has a positive influence on customer purchase intentions. Brands can form these attachments through different strategies that will promote their brand and overall customer satisfaction. External Brand engagement between a brand and its consumers/potential consumers is a key objective of a brand marketing effort. In general, the ways a brand connects to its consumer is via a range of "touchpoints"—that is, a sequence or list of potential ways the brand makes contact with the individual. Examples include retail environments, advertising, word of mouth, online, and the product itself. The Marketing function is usually best positioned to orchestrate the organization-wide customer engagement strategy and they must be empowered to address touch points outside of their control. Im ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Scouting
Scouting, also known as the Scout Movement, is a worldwide youth movement employing the Scout method, a program of informal education with an emphasis on practical outdoor activities, including camping, woodcraft, aquatics, hiking, backpacking, and sports. Another widely recognized movement characteristic is the Scout uniform, by intent hiding all differences of social standing in a country and encouraging equality, with neckerchief and campaign hat or comparable headwear. Distinctive uniform insignia include the fleur-de-lis and the trefoil, as well as merit badges and other patches. In 1907, Robert Baden-Powell, a Lieutenant General in the British Army, held a Scouting encampment on Brownsea Island in England. Baden-Powell wrote '' Scouting for Boys'' (London, 1908), partly based on his earlier military books. The Scout Movement of both Boy Scouts and Girl Scouts was well established in the first decade of the twentieth century. Later, programs for younger children, such as ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Psychological Contract
A psychological contract, a concept developed in contemporary research by organizational scholar Denise Rousseau,Rousseau, D. M. (1989). Psychological and implied contracts in organizations. Employee Responsibilities and Rights Journal, 2: 121-139. represents the mutual beliefs, perceptions and informal obligations between an employer and an employee. It sets the dynamics for the relationship and defines the detailed practicality of the work to be done. It is distinguishable from the formal written contract of employment which, for the most part, only identifies mutual duties and responsibilities in a generalized form. Although Rousseau's 1989 article as highlighted by Coyle-Shapiro "was very influential in guiding contemporary research", the concept of psychological contract was first introduced by Chris Argyris (1960)—"Since the foremen realize the employees in this system will tend to produce optimally under passive leadership, and since the employees agree, a relationship ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Work–life Balance
Work may refer to: * Work (human activity), intentional activity people perform to support themselves, others, or the community ** Manual labour, physical work done by humans ** House work, housework, or homemaking ** Working animal, an animal trained by humans to perform tasks * Work (physics), the product of force and displacement ** Work (electric field), the work done on a charged particle by an electric field ** Work (thermodynamics), energy transferred by the system to its surroundings * Creative work, a manifestation of creative effort **Work of art Broadcast call signs * WORK (FM), now WRFK (FM), an American radio station in Vermont * WORK-LP, an American low-power TV station in New Hampshire * WOYK, an American AM radio station in Pennsylvania, known as WORK 1932–1973 Music * The Work (band), an English post-punk rock group * Work Group, an American record label Albums and EPs * ''Work'' (EP), a 2015 EP by Marcus Marr and Chet Faker * ''Work!'', a 1986 album by Mulg ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Jon Hellevig
Jon Krister Hellevig (26 February 1962 – 26 May 2020) was a Finnish lawyer and businessman who worked in Russia since the early 1990s. He was the managing partner of the Moscow-based law company Hellevig, Klein & Usov Llc. Hellevig wrote books about Russian legislation and society and wrote columns for Russian media. Hellevig was a candidate in the European parliament election in 2014. During the campaign he caused a stir when he berated the opera singer Karita Mattila in a vulgar way, after she had refused to perform under the leadership of a Russian conductor who supported Russian President Vladimir Putin's policy in Ukraine. ''Newsweek'' magazine used Hellevig as a source to comment on letters sent to Finnish army reservists. In the original version of the article, the letters were regarded as preparation for a crisis situation. The article was edited and Hellevig's comments removed after a response by the Finnish Defence Forces. Hellevig openly supported Vladimir Putin's ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. Customer service does not only focus on the external aspect of the organization, but also the internal relations that facilitate the business activity. For ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Organizational Commitment
In organizational behavior and industrial and organizational psychology, organizational commitment is an individual's psychological attachment to the organization. Organizational scientists have also developed many nuanced definitions of organizational commitment, and numerous scales to measure them. Exemplary of this work is Meyer and Allen's model of commitment, which was developed to integrate numerous definitions of commitment that had been proliferated in the literature. Meyer and Allen's model has also been critiqued because the model is not consistent with empirical findings. It may also not be fully applicable in domains such as customer behavior. There has also been debate surrounding what Meyers and Allen's model was trying to achieve. The basis behind many of these studies was to find ways to improve how workers feel about their jobs so that these workers would become more committed to their organizations. Organizational commitment predicts work variables such as tur ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Employee Retention
Employee retention is the ability of an organization to retain its employees and make sure the sustainability of employees. Employee retention can be represented by a simple statistic (for example, a retention rate of 80% usually indicates that an organization kept 80% of its employees in a given period). Employee retention is also the strategies employers use to try to retain the employees in their workforce. A distinction should be drawn between low-performing employees and top performers, and efforts to retain employees should be targeted at valuable, contributing employees. Employee turnover is a sign of deeper issues that have not been resolved, which may include low employee morale, absence of a clear career path, lack of recognition, poor employee-manager relationships or many other issues. A lack of job satisfaction and commitment to the organization can also cause an employee to withdraw and begin looking for other opportunities. Pay sometimes plays a smaller role in inducin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
.jpg "Click for more on -> Customer Service")