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Email Management
Email management is a specific field of communications management for managing high volumes of inbound electronic mail received by organizations. Today, email management is an essential component of customer service management. Customer service call centers currently employ email response management agents along with telephone support agents, and typically use software solutions to manage emails. Background Email management evolved from database management and customer relationship management (CRM). Database management began in the 1960s. IBM provided one of the earliest solutions and established standards for database management. Prominent database management platforms include Oracle, SQL Server etc. Vern Watts, inventor of IBM Information Management System, IBM's Information Management System (IMS), and Larry Ellison, founder of Oracle Corporation, are pioneers in database management systems. As database management solutions became more sophisticated in functionality, marketin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Communications Management
Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization and between organizations; it also includes the organization and dissemination of new communication directives connected with an organization, network, or communications technology. Aspects of communications management include developing corporate communication strategies, designing internal and external communications directives, and managing the flow of information, including online communication. It is a mere process that helps an organization to be systematic as one within the bounds of communication. Communication and management are closely linked together. Since communication is the process of information exchange of two or people and management includes managers that basically gives out information to their people. Moreover, Communication and Management literally go hand in hand. It is the way to extend control; the fundam ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Siebel Systems
Siebel Systems, Inc. () was a software company principally engaged in the design, development, marketing, and support of customer relationship management (CRM) applications—notably Siebel CRM. The company was founded by Thomas Siebel and Patricia House in 1993. At first known mainly for its sales force automation products, the company expanded into the broader CRM market. By the late 1990s, Siebel Systems was the dominant CRM vendor, peaking at 45% market share in 2002. On September 12, 2005, Oracle Corporation announced it had agreed to buy Siebel Systems for $5.8 billion. "Siebel" is now a brand name owned by Oracle Corporation. Siebel Systems is Oracle's on-premises CRM system, and Oracle's cloud applications for CRM are Oracle Advertising and Customer Experience (CX). History Siebel Systems, Inc. began in sales force automation software, then expanded into marketing and customer service applications, including CRM. From the time it was founded in 1993, the company gre ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Communication Software
Communication software is used to provide remote access to systems and exchange files and messages in text, audio and/or video formats between different computers or users. This includes terminal emulators, file transfer programs, chat and instant messaging programs, as well as similar functionality integrated within MUDs. The term is also applied to software operating a bulletin board system, but seldom to that operating a computer network or Stored Program Control exchange. History E-mail was introduced in the early 1960's as a way for multiple users of a time-sharing mainframe computer to communicate. Basic text chat functionality has existed on multi-user computer systems and bulletin board systems since the early 1970s. In the 1980s, a terminal emulator was a piece of software necessary to log into mainframes and thus access e-mail. Prior to the rise of the Internet, computer files were exchanged over dialup lines, requiring ways to send binary files over communication syste ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Email
Electronic mail (email or e-mail) is a method of exchanging messages ("mail") between people using electronic devices. Email was thus conceived as the electronic ( digital) version of, or counterpart to, mail, at a time when "mail" meant only physical mail (hence '' e- + mail''). Email later became a ubiquitous (very widely used) communication medium, to the point that in current use, an email address is often treated as a basic and necessary part of many processes in business, commerce, government, education, entertainment, and other spheres of daily life in most countries. ''Email'' is the medium, and each message sent therewith is also called an ''email.'' The term is a mass noun. Email operates across computer networks, primarily the Internet, and also local area networks. Today's email systems are based on a store-and-forward model. Email servers accept, forward, deliver, and store messages. Neither the users nor their computers are required to be online simult ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Email Filtering
Email filtering is the processing of email to organize it according to specified criteria. The term can apply to the intervention of human intelligence, but most often refers to the automatic processing of messages at an SMTP server, possibly applying anti-spam techniques. Filtering can be applied to incoming emails as well as to outgoing ones. Depending on the calling environment, email filtering software can reject an item at the initial SMTP connection stage or pass it through unchanged for delivery to the user's mailbox. It is also possible to redirect the message for delivery elsewhere, quarantine it for further checking, modify it or 'tag' it in any other way. Motivation Common uses for mail filters include organizing incoming email and removal of spam and computer viruses. Mailbox providers filter outgoing email to promptly react to spam surges that may result from compromised accounts. A less common use is to inspect outgoing email at some companies to ensure that emplo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Email
Electronic mail (email or e-mail) is a method of exchanging messages ("mail") between people using electronic devices. Email was thus conceived as the electronic ( digital) version of, or counterpart to, mail, at a time when "mail" meant only physical mail (hence '' e- + mail''). Email later became a ubiquitous (very widely used) communication medium, to the point that in current use, an email address is often treated as a basic and necessary part of many processes in business, commerce, government, education, entertainment, and other spheres of daily life in most countries. ''Email'' is the medium, and each message sent therewith is also called an ''email.'' The term is a mass noun. Email operates across computer networks, primarily the Internet, and also local area networks. Today's email systems are based on a store-and-forward model. Email servers accept, forward, deliver, and store messages. Neither the users nor their computers are required to be online simult ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Management System
A management system is a set of policies, processes and procedures used by an organization to ensure that it can fulfill the tasks required to achieve its objectives. These objectives cover many aspects of the organization's operations (including financial success, safe operation, product quality, client relationships, legislative and regulatory conformance and worker management). For instance, an environmental management system enables organizations to improve their environmental performance, and an occupational safety and health management system enables an organization to control its occupational health and safety risks. The international standard ISO 9000:2015 (Title: Quality management systems - fundamentals and vocabulary) defines the term in chapter 3.5.3 as a "set of interrelated or interacting elements of an organization to establish policies and objectives, and processes to achieve those objectives". A simplification of the main aspects of a management system is the 4-el ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
AT&T
AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's largest telecommunications company by revenue and the third largest provider of mobile telephone services in the U.S. , AT&T was ranked 13th on the ''Fortune'' 500 rankings of the largest United States corporations, with revenues of $168.8 billion. During most of the 20th century, AT&T had a monopoly on phone service in the United States. The company began its history as the American District Telegraph Company, formed in St. Louis in 1878. After expanding services to Arkansas, Kansas, Oklahoma and Texas, through a series of mergers, it became Southwestern Bell Telephone Company in 1920, which was then a subsidiary of American Telephone and Telegraph Company. The latter was a successor of the original Bell Telephone Company founded by Alexander Graham Bell in 1877. The American Bell Telephone Company formed the American Teleph ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Thomas Siebel
Thomas M. Siebel (; born November 20, 1952) is an American billionaire businessman, technologist, and author. He was the founder of enterprise software company Siebel Systems and is the founder, chairman, and CEO of C3.ai, an artificial intelligence software platform and applications company. He is the chairman of First Virtual Group, a diversified holding company with interests in investment management, commercial real estate, agribusiness, and philanthropy. Early life and education Siebel was born in Chicago, one of seven children of Arthur Francis Siebel, a Harvard-educated lawyer, and Ruth A. (née Schmid) Siebel.Chicago Tribune: "Obituary - Siebel, Ruth A." January 27, 2006 His family was |
Database Management
In computing, a database is an organized collection of data stored and accessed electronically. Small databases can be stored on a file system, while large databases are hosted on computer clusters or cloud storage. The design of databases spans formal techniques and practical considerations, including data modeling, efficient data representation and storage, query languages, security and privacy of sensitive data, and distributed computing issues, including supporting concurrent access and fault tolerance. A database management system (DBMS) is the software that interacts with end users, applications, and the database itself to capture and analyze the data. The DBMS software additionally encompasses the core facilities provided to administer the database. The sum total of the database, the DBMS and the associated applications can be referred to as a database system. Often the term "database" is also used loosely to refer to any of the DBMS, the database system or an application ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
PeopleSoft
PeopleSoft, Inc. is a company that provides human resource management systems (HRMS), Financial Management Solutions (FMS), supply chain management (SCM), customer relationship management (CRM), and enterprise performance management (EPM) software, as well as software for manufacturing, and student administration to large corporations, governments, and organizations. It existed as an independent corporation until its acquisition by Oracle Corporation in 2005. The PeopleSoft name and product line are now marketed by Oracle. PeopleSoft Financial Management Solutions (FMS) and Supply Chain Management (SCM) are part of the same package, commonly known as Financials and Supply Chain Management (FSCM). PeopleSoft Campus Solutions (CS) is a separate package developed as a student information system for colleges and universities. History Founded in 1987 by Ken Morris and David Duffield, PeopleSoft was originally headquartered in Walnut Creek, California, before moving to Pleasanton, C ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
