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Disconnect Supervision
In telecommunication, supervision is the monitoring of a telecommunication circuit for telephony to convey to an operator, user, or a switching system, information about the operational state of the circuit. The typical operational states of trunks and lines are the idle and busy states, seizure, and disconnect. The states are indicated by various electrical signals and electrical conditions depending on the type of circuit, the type of terminating equipment, and the type of intended service. Answer and disconnect supervision are functions of line signaling that convey circuit seizure and disconnect. Answer supervision indicates that a call has been answered. Disconnect supervision provides a signal that the call has been disconnected. For example, the called party may indicate to the telephone exchange that the call is being disconnected by the called party by allowing loop current to flow in the line, or the called party indicates to the exchange that the call is being answered. ...
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Telecommunication
Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that feasible with the human voice, but with a similar scale of expediency; thus, slow systems (such as postal mail) are excluded from the field. The transmission media in telecommunication have evolved through numerous stages of technology, from beacons and other visual signals (such as smoke signals, semaphore telegraphs, signal flags, and optical heliographs), to electrical cable and electromagnetic radiation, including light. Such transmission paths are often divided into communication channels, which afford the advantages of multiplexing multiple concurrent communication sessions. ''Telecommunication'' is often used in its plural form. Other examples of pre-modern long-distance communication included audio messages, such as coded drumb ...
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Channel-associated Signaling
Channel-associated signaling (CAS), also known as ''per-trunk signaling'' (PTS), is a form of digital communication signaling. As with most telecommunication signaling methods, it uses routing information to direct the payload of voice or data to its destination. With CAS, this routing information is encoded and transmitted in the same channel as the payload itself. This information can be transmitted in the same band (in-band signaling) or a separate band (out-of-band signaling) to the payload. Call setup will be comparatively slower since signaling channels are shared thus congestion can be faced. CAS potentially results in lower available bandwidth for the payload. For example, in the PSTN the use of out-of-band signaling within a fixed bandwidth reduces a 64 kbit/s DS0 to 56 kbit/s. Because of this, and the inherent security benefits of separating the control lines from the payload, telephone systems introduced since the 1960s rely more on common-channel signaling (CCS). The mo ...
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Bell System
The Bell System was a system of telecommunication companies, led by the Bell Telephone Company and later by the American Telephone and Telegraph Company (AT&T), that dominated the telephone services industry in North America for over one hundred years from its creation in 1877 until its antitrust breakup in 1983. The system of companies was often colloquially called Ma Bell (as in "Mother Bell"), as it held a vertical monopoly over telecommunication products and services in most areas of the United States and Canada. At the time of the breakup of the Bell System in the early 1980s, it had assets of $150 billion (equivalent to $ billion in ) and employed over one million people. Ever since the 1910s, American antitrust regulators had been observing and accusing the Bell System of abusing its monopoly power, and had brought legal action multiple times over the decades, until in 1974 the Antitrust Division of the U.S. Department of Justice brought a lawsuit against Be ...
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Out-of-band Signaling
In telecommunication, signaling is the use of signals for controlling communications. This may constitute an information exchange concerning the establishment and control of a telecommunication circuit and the management of the network. Classification Signaling systems may be classified based on several principal characteristics. In-band and out-of-band signaling In the public switched telephone network (PSTN), in-band signaling is the exchange of call control information within the same physical channel, or within the same frequency band, that the telephone call itself is using. An example is dual-tone multi-frequency signaling (DTMF), which is used on most telephone lines to customer premises. Out-of-band signaling is telecommunication signaling on a dedicated channel separate from that used for the telephone call. Out-of-band signaling has been used since Signaling System No. 6 (SS6) was introduced in the 1970s, and also in Signalling System No. 7 (SS7) in 1980 which became ...
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Signalling System No
In signal processing, a signal is a function that conveys information about a phenomenon. Any quantity that can vary over space or time can be used as a signal to share messages between observers. The ''IEEE Transactions on Signal Processing'' includes audio signal, audio, video, speech, image, sonar, and radar as examples of signal. A signal may also be defined as observable change in a quantity over space or time (a time series), even if it does not carry information. In nature, signals can be actions done by an organism to alert other organisms, ranging from the release of plant chemicals to warn nearby plants of a predator, to sounds or motions made by animals to alert other animals of food. Signaling occurs in all organisms even at cellular levels, with cell signaling. Signaling theory, in evolutionary biology, proposes that a substantial driver for evolution is the ability of animals to communicate with each other by developing ways of signaling. In human engineering, si ...
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Dial Tone
A dial tone is a telephony Signaling (telecommunication), signal sent by a telephone exchange or private branch exchange (PBX) to a terminating device, such as a telephone, when an off-hook condition is detected. It indicates that the exchange is working and is ready to initiate a telephone call. The tone stops when the first dialed digit is recognized. If no digits are forthcoming, the permanent signal, partial dial procedure is invoked, often eliciting a special information tone and an intercept message, followed by the off-hook tone, requiring the caller to hang up and redial. History Early telephone exchanges signaled the switchboard operator when a subscriber picked up the telephone handset to make a call. The operator answered requesting the destination of the call. When manual exchanges were replaced with automated switching systems, the exchange generated a tone to the caller when the telephone set was picked up, indicating that the system was ready to accept dialed digi ...
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Reorder Tone
The reorder tone, also known as the fast busy tone, or the congestion tone, or all trunks busy (ATB) tone is an audible call progress tone in the public switched telephone network (PSTN) that is returned to a calling party to indicate that the call cannot be processed through the network. The tone characteristics vary by country or telephone administrations. In North America it is a dual-frequency tone of 620 Hz and 480 Hz interrupted 120 times per minute at a cadence of 0.25 seconds on, 0.25 off, i.e., two beeps per second. In EU countries and those following ETSI (European Telecommunication Standards Institute) recommendations, the cadence is the same as North America, i.e. 0.25s on / 0.25s off, but with a 425 Hz tone. The UK reorder tone uses a 400 Hz tone with a cadence of 0.4 seconds on, 0.35 seconds off, 0.225 seconds on, 0.525 seconds off. In some instances the Number Unobtainable Tone may be used instead. This is a continuous, uninterrupted 400 H ...
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Busy Signal
Reanno Devon Gordon (born 24 January 1979), better known by his stage name Busy Signal, is a Jamaican dancehall reggae artist. Biography Reanno Devon Gordon p/k/a Busy Signal was born in Saint Ann Parish,Johnson, Carolyn (2006)A Very Busy Childhood", ''Jamaica Star'', 21 January 2006, retrieved 1 July 2012 living in areas in West and East Kingston such as Tivoli Gardens, Papine, and Spanish Town. He is a past student of Brown's Town Comprehensive High School. Known as one of the artists leading the contemporary dancehall movement, Busy Signal has been a large part of the scene since 2003, and released his debut single "Step Out" in 2005. A music video for "Step Out" was released shortly afterwards. He was nicknamed Busy Signal by his friends because he is constantly busy. His hit tracks for 2007/2008 were "Nah Go A Jail Again", "Smoke Some High Grade", "Tic Toc" and the track entitled "Unknown Number" has made tremendous airplay and dancehall reviews especially in the Caribbe ...
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Interactive Voice Response
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems. IVR systems can be used standing alone to create self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. In combination with systems such an automated attendant and ACD, call routing can be optimized for a better ca ...
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Hold (telephone)
In telephony, a call may be placed on hold, in which case the connection is not terminated but no verbal communication is possible until the call is removed from hold by the same or another extension on the key telephone system. Music on hold or on hold messaging may be played for the caller while the call is on hold, especially if the call has been placed to a customer service Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that ... center. Alternatives to placing a caller on hold include virtual hold or virtual queuing solutions that allow scheduled or queue-based callbacks to be made to the caller. Telephony {{telephony-stub ...
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Conference Call
A conference call is a telephone call in which someone talks to several people at the same time. The conference call may be designed to allow the called party to participate during the call or set up so that the called party merely listens into the call and cannot speak. It is sometimes called ATC (audio teleconference). Conference calls can be designed so that the calling party calls the other participants and adds them to the call; however, participants are usually able to call into the conference call themselves by dialing a telephone number that connects to a "conference bridge," which is a specialized type of equipment that links telephone lines. Companies commonly use a specialized service provider who maintains the conference bridge, or who provides the phone numbers and PIN codes that participants dial to access the meeting or conference call. These service providers can often dial-out to participants, connecting them to call and introducing them to the parties who are o ...
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