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Click-to-call
Click-to-call, also known as click-to-talk, click-to-dial, click-to-chat and click-to-text, is a form of Web-based communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person in real-time either by phone call, Voice-over-Internet-Protocol (VoIP), or text. Click to talk requests are most commonly made on websites but can also be initiated by hyperlinks placed in email, blogs, wikis, flash animations or video, and other Internet-based object or user interfaces. Basics Click-to-call (CTC) is actually a misleading name for three variations of this technology depending on the implementation and what device the customer is using: from a computer's or from a Smartphone. Traditional From a computer:' a web consumer click the link and fills in a form to ask a website operator to call her. In other words in this case, "click-to-call" would be more accurately referred to as "Request-a-Call," as in "Please give me a call ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
3pcc
In the traditional telephony context, third party call control allows one entity (which we call the controller) to set up and manage a communications relationship or telephone call between two or more other parties. Third party call control (referred to as 3pcc) is often used for operator services (where an operator creates a call that connects two participants together) and conferencing. Similarly, many Session Initiation Protocol, SIP services are possible through third party call control. These include the traditional ones on the Public Switched Telephone Network, PSTN, but also new ones such as click-to-dial. Click-to-dial allows a user to click on a web page to speak to a customer service representative. The web server then creates a call between the user and a customer service representative. The call can be between two phones, a phone and an IP host, or two IP hosts. Third party call control is possible using only the mechanisms specified within . Indeed, many differen ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |