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Customer Proprietary Network Information
Customer proprietary network information (CPNI) is the data collected by telecommunications companies about a consumer's telephone calls. It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and any other information that appears on the consumer's telephone bill. Telemarketers or customer service agents working on behalf of telephone companies must go through an additional customer authentication layer (typically a PIN, or last four of the stored payment method) and ask for the customer's consent prior to accessing the billing information or before using or sharing that information for any purpose, including but not limited to, offering an up-sell or any change of services. Usually, this is done at the beginning of a call from the telemarketer to the telephone subscriber. Description The U.S. Telecommunications Act of 1996 granted the Federal Communications Commission (FCC) authority to regulate how customer propr ...
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Data
In the pursuit of knowledge, data (; ) is a collection of discrete values that convey information, describing quantity, quality, fact, statistics, other basic units of meaning, or simply sequences of symbols that may be further interpreted. A datum is an individual value in a collection of data. Data is usually organized into structures such as tables that provide additional context and meaning, and which may themselves be used as data in larger structures. Data may be used as variables in a computational process. Data may represent abstract ideas or concrete measurements. Data is commonly used in scientific research, economics, and in virtually every other form of human organizational activity. Examples of data sets include price indices (such as consumer price index), unemployment rates, literacy rates, and census data. In this context, data represents the raw facts and figures which can be used in such a manner in order to capture the useful information out of it. ...
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Office Of Management And Budget
The Office of Management and Budget (OMB) is the largest office within the Executive Office of the President of the United States (EOP). OMB's most prominent function is to produce the president's budget, but it also examines agency programs, policies, and procedures to see whether they comply with the president's policies and coordinates inter-agency policy initiatives. Shalanda Young became OMB's acting director in March 2021, and was confirmed by the Senate in March 2022. History The Bureau of the Budget, OMB's predecessor, was established in 1921 as a part of the Department of the Treasury by the Budget and Accounting Act of 1921, which President Warren G. Harding signed into law. The Bureau of the Budget was moved to the Executive Office of the President in 1939 and was run by Harold D. Smith during the government's rapid expansion of spending during World War II. James L. Sundquist, a staffer at the Bureau of the Budget, called the relationship between the president an ...
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Telephony
Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone. Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used frequently to refer to computer hardware, software, and computer network systems, that perform functions traditionally performed by telephone equipment. In this context the technology is specifically referred to as Internet telephony, or voice over Internet Protocol (VoIP). Overview The first telephones were connected directly in pairs. Each user had a separate telephone wired ...
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Telemarketing
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing. History The term ''telemarketing'' was first used extensively in the late 1970s to describe Bell System communications which related to new uses for the outbound WATS and inbound Toll-free services. Telephonists The rise of telemarketing can be traced back to the 19th century telephonists, or switchboard operators. Trans-cultural hiring of switchboar ...
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Telecommunications Data Retention
Data retention defines the policies of persistent data and records management for meeting legal and business data archival requirements. Although sometimes interchangeable, it is not to be confused with the Data Protection Act 1998. The different data retention policies weigh legal and privacy concerns against economics and need-to-know concerns to determine the retention time, archival rules, data formats, and the permissible means of storage, access, and encryption. In the field of telecommunications, data retention generally refers to the storage of call detail records (CDRs) of telephony and internet traffic and transaction data ( IPDRs) by governments and commercial organisations. In the case of government data retention, the data that is stored is usually of telephone calls made and received, emails sent and received, and websites visited. Location data is also collected. The primary objective in government data retention is traffic analysis and mass surveillance. By analy ...
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Pen Register
A pen register, or dialed number recorder (DNR), is an electronic device that records all numbers called from a particular telephone line. The term has come to include any device or program that performs similar functions to an original pen register, including programs monitoring Internet communications. The United States statutes governing pen registers are codified unde18 U.S.C., Chapter 206 Definitions The term ''pen register'' originally referred to a device for recording telegraph signals on a strip of paper. Samuel F. B. Morse's 1840 telegraph patent described such a register as consisting of a lever holding an armature on one end, opposite an electromagnet, with a fountain pen, pencil or other marking instrument on the other end, and a clockwork mechanism to advance a paper recording tape under the marker. The term ''telegraph register'' came to be a generic term for such a recording device in the later 19th century. Where the record was made in ink with a pen, the term ...
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Mobile Identity Management
Mobile identity is a development of online authentication and digital signatures, where the SIM card of one’s mobile phone works as an identity tool. Mobile identity enables legally binding authentication and transaction signing for online banking, payment confirmation, corporate services, and consuming online content. The user's certificates are maintained on the telecom operator's SIM card and in order to use them, the user has to enter a personal, secret PIN code. When using mobile identity, no separate card reader is needed, as the phone itself already performs both functions. In contrast to other approaches, the mobile phone in conjunction with a mobile signature-enabled SIM card aims to offer the same security and ease of use as for example smart cards in existing digital identity management systems. Smart card-based digital identities can only be used in conjunction with a card reader and a PC. In addition, distributing and managing the cards can be logistically diffi ...
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Internet Protocol Detail Record
In telecommunications, an IP Detail Record (IPDR) provides information about Internet Protocol (IP)-based service usage and other activities that can be used by operations support systems (OSSes) and business support systems (BSSes). The content of the IPDR is determined by the service provider, network/service element vendor, or any other community of users with authority for specifying the particulars of IP-based services in a given context. The IPDR specifications were originally produced by the Internet Protocol Detail Record Organization, Inc. (aka IPDR.org). In 2007, the IPDR.org organization was acquired by the TM Forum, an industry association of more than 900 global members in over 160 countries from across the converging industries of telecom, cable, media and the Internet. The IPDR specifications include requirements for IPDR collection, encoding and transport protocols to exchange IPDR records, the IPDR service specification design guidance, and several sample IPDR Service ...
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Electronic Communications Privacy Act
Electronic Communications Privacy Act of 1986 (ECPA) was enacted by the United States Congress to extend restrictions on government wire taps of telephone calls to include transmissions of electronic data by computer ( ''et seq.''), added new provisions prohibiting access to stored electronic communications, i.e., the Stored Communications Act (SCA, ''et seq.''), and added so-called pen trap provisions that permit the tracing of telephone communications ( ''et seq.''). ECPA was an amendment to Title III of the Omnibus Crime Control and Safe Streets Act of 1968 (the Wiretap Statute), which was primarily designed to prevent unauthorized government access to private electronic communications. The ECPA has been amended by the Communications Assistance for Law Enforcement Act (CALEA) of 1994, the USA PATRIOT Act (2001), the USA PATRIOT reauthorization acts (2006), and the FISA Amendments Act (20 Overview "Electronic communications" means any transfer of signs, signals, writ ...
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Call Detail Record
A call detail record (CDR) is a data record produced by a telephone exchange or other telecommunications equipment that documents the details of a telephone call or other telecommunications transactions (e.g., text message) that passes through that facility or device. The record contains various attributes of the call, such as time, duration, completion status, source number, and destination number. It is the automated equivalent of the paper toll tickets that were written and timed by operators for long-distance calls in a manual telephone exchange. CDR contents A call detail record contains data fields that describe a specific instance of a telecommunication transaction, but does not include the content of that transaction. By way of simplistic example, a call detail record describing a particular phone call might include the phone numbers of both the calling and receiving parties, the start time, and duration of that call. In actual modern practice, call detail records are m ...
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Federal Register
The ''Federal Register'' (FR or sometimes Fed. Reg.) is the official journal of the federal government of the United States that contains government agency rules, proposed rules, and public notices. It is published every weekday, except on federal holidays. The final rules promulgated by a federal agency and published in the ''Federal Register'' are ultimately reorganized by topic or subject matter and codified in the '' Code of Federal Regulations'' (CFR), which is updated annually. The ''Federal Register'' is compiled by the Office of the Federal Register (within the National Archives and Records Administration) and is printed by the Government Publishing Office. There are no copyright restrictions on the ''Federal Register''; as a work of the U.S. government, it is in the public domain. Contents The ''Federal Register'' provides a means for the government to announce to the public changes to government requirements, policies, and guidance. * Proposed new rules and regulat ...
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Telecommunications Companies
A telephone company, also known as a telco, telephone service provider, or telecommunications operator, is a kind of communications service provider (CSP), more precisely a telecommunications service provider (TSP), that provides telecommunications services such as telephony and data communications access. Many telephone companies were at one time government agencies or privately owned but state-regulated monopolies. The government agencies are often referred to, primarily in Europe, as PTTs (postal, telegraph and telephone services). Telephone companies are common carriers, and in the United States are also called local exchange carriers. With the advent of mobile telephony, telephone companies now include wireless carriers, or mobile network operators. Most telephone companies now also function as internet service providers (ISPs), and the distinction between a telephone company and an ISP may disappear completely over time, as the current trend for supplier convergence in ...
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