|
Customer Knowledge
Customer knowledge (CK) is the combination of experience, value and insight information which is needed, created and absorbed during the transaction and exchange between the customers and enterprise. Campbell (2003) defines customer knowledge as: "organized and structured information about the customer as a result of systematic processing". According to Mitussis et al. (2006), customer knowledge is identified as one of the more complex types of knowledge, since customer knowledge can be captured from different sources and channels. Classification Various classifications exist: Gebert et al. (2002), classified customer knowledge from an organization's perspective into three types: #Knowledge about customers: Is gained mainly by service management, offer management, complaint management and, if available, contract management. The main user processes of knowledge regarding the customer are campaign management and service management, because both processes personalize their services bas ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer
In sales, commerce, and economics, a customer (sometimes known as a Client (business), client, buyer, or purchaser) is the recipient of a Good (economics), good, service (economics), service, product (business), product, or an Intellectual property, idea, obtained from a seller, vendor, or distribution (business), supplier via a financial transaction or exchange (economics), an exchange for money or some other valuable consideration. Etymology and terminology Early societies relied on a gift economy based on favours. Later, as commerce developed, less permanent human relations were formed, depending more on transitory needs rather than enduring social desires. Customers are generally said to be the purchasers of goods and services, while clients are those who receive personalized advice and solutions. Although such distinctions have no contemporary semantic weight, Employment agency, agencies such as law firms, film studios, and health care providers tend to prefer '':wikt:clien ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Knowledge Management
Knowledge management (KM) is the set of procedures for producing, disseminating, utilizing, and overseeing an organization's knowledge and data. It alludes to a multidisciplinary strategy that maximizes knowledge utilization to accomplish organizational goals. Courses in business administration, information systems, management, libraries, and information science are all part of knowledge management, a discipline that has been around since 1991. Information and media, computer science, public health, and public policy are some of the other disciplines that may contribute to KM research. Numerous academic institutions provide master's degrees specifically focused on knowledge management. As a component of their IT, human resource management, or business strategy departments, many large corporations, government agencies, and nonprofit organizations have resources devoted to internal knowledge management initiatives. These organizations receive KM guidance from a number of consulting ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Information Systems
An information system (IS) is a formal, sociotechnical, organizational system designed to collect, process, store, and distribute information. From a sociotechnical perspective, information systems comprise four components: task, people, structure (or roles), and technology. Information systems can be defined as an integration of components for collection, storage and processing of data, comprising digital products that process data to facilitate decision making and the data being used to provide information and contribute to knowledge. A computer information system is a system, which consists of people and computers that process or interpret information. The term is also sometimes used to simply refer to a computer system with software installed. "Information systems" is also an academic field of study about systems with a specific reference to information and the complementary networks of computer hardware and software that people and organizations use to collect, filter, p ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Intellectual Capital
Intellectual capital is the result of mental processes that form a set of intangible objects that can be used in economic activity and bring income to its owner (organization), covering the competencies of its people (human capital), the value relating to its relationships ( relational capital), and everything that is left when the employees go home ( structural capital), of which intellectual property (IP) is but one component. It is the sum of everything everybody in a company knows that gives it a competitive edge. The term is used in academia in an attempt to account for the value of intangible assets not listed explicitly on a company's balance sheets. On a national level, intellectual capital refers to national intangible capital (NIC). A second meaning that is used in academia and was adopted in large corporations is focused on the recycling of knowledge via knowledge management and intellectual capital management (ICM). Creating, shaping and updating the stock of intelle ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Journal Of Knowledge Management Practice
The ''Journal of Knowledge Management Practice'' is an interdisciplinary peer-reviewed quarterly academic journal covering knowledge management Knowledge management (KM) is the set of procedures for producing, disseminating, utilizing, and overseeing an organization's knowledge and data. It alludes to a multidisciplinary strategy that maximizes knowledge utilization to accomplish organ ... and its practical applications. It is published online in electronic format only. See also *'' Electronic Journal of Knowledge Management'' *'' Journal of Knowledge Management'' References External links * Knowledge management journals Quarterly journals Academic journals established in 1998 English-language journals {{management-journal-stub ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Journal Of Knowledge Management
The ''Journal of Knowledge Management'' is a peer-reviewed academic journal covering knowledge management. According to the ''Journal Citation Reports'', the journal has a 2021 impact factor of 8.689. See also *'' Electronic Journal of Knowledge Management'' *''Journal of Knowledge Management Practice The ''Journal of Knowledge Management Practice'' is an interdisciplinary peer-reviewed quarterly academic journal covering knowledge management Knowledge management (KM) is the set of procedures for producing, disseminating, utilizing, and ov ...'' References External links * Knowledge management journals English-language journals Academic journals established in 1997 Emerald Group Publishing academic journals {{management-journal-stub ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Electronic Journal Of Knowledge Management
The ''Electronic Journal of Knowledge Management'' (''EJKM'') is a peer-reviewed academic journal that contributes to the development of both theory and practice in the field of knowledge management. It accepts academic papers, topical articles and case studies dealing with the research in, and practice of, knowledge management. References See also *''Journal of Knowledge Management'' *''Journal of Knowledge Management Practice The ''Journal of Knowledge Management Practice'' is an interdisciplinary peer-reviewed quarterly academic journal covering knowledge management Knowledge management (KM) is the set of procedures for producing, disseminating, utilizing, and ov ...'' Knowledge management journals Academic journals established in 2003 Online-only journals {{management-journal-stub ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Knowledge Transfer
Knowledge transfer refers to transferring an awareness of facts or practical skills from one entity to another.Kjell Arne Røvik (2016). "Knowledge Transfer as Translation: Review and Elements of an Instrumental Theory." ''International Journal of Management Reviews,'' Vol. 18, 290–310 (2016) DOI: 10.1111/ijmr.12097 The particular profile of transfer processes activated for a given situation depends on (a) the type of knowledge to be transferred and how it is represented (the source and recipient relationship with this knowledge) and (b) the processing demands of the transfer task. From this perspective, knowledge transfer in humans encompasses expertise from different disciplines: psychology, cognitive anthropology, anthropology of knowledge, communication studies and media ecology. Overview Because of the rapid development of strategies for promoting wider information use during the "information age", a family of terms – knowledge transfer, learning, transfer of learnin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Knowledge Engineering
Knowledge engineering (KE) refers to all aspects involved in knowledge-based systems. Background Expert systems One of the first examples of an expert system was MYCIN, an application to perform medical diagnosis. In the MYCIN example, the domain experts were medical doctors and the knowledge represented was their expertise in diagnosis. Expert systems were first developed in artificial intelligence laboratories as an attempt to understand complex human decision making. Based on positive results from these initial prototypes, the technology was adopted by the US business community (and later worldwide) in the 1980s. The Stanford heuristic programming project led by Edward Feigenbaum was one of the leaders in defining and developing the first expert systems. History In the earliest days of expert systems, there was little or no formal process for the creation of the software. Researchers just sat down with domain experts and started programming, often developing the requi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Management
Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain. Among typical manufacturers, post-sale services (maintenance, repair, and parts) account for less than 20% of revenue. But among the most innovative companies in service, those same activities often generate more than 50% of the profits. ISO/IEC 2000 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Success
Customer success, also known as customer success management or client advocacy, is a business strategy focused on helping customers achieve their goals when using a product or service. It involves providing support and guidance to ensure customers get value from their investments. This approach aims to reduce customer churn and create opportunities for additional sales. As a specialized form of customer relationship management, customer success management focuses on implementing strategies that result in reduced customer churn and increased up-sell opportunities. The main objective of customer success is to ensure that customers meet their goals, which can lead to higher customer lifetime value (CLTV) for the company. It has become an important aspect of many businesses, with teams and tools created to support this effort Customer success managers Presently, the customer success function within most organizations is embodied in the customer success manager (CSM), client relati ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
