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Complaining
Complaining is a form of communication that expresses annoyance or unhappiness. It may serve a range of purposes, including connecting with others who feel similarly displeased, reinforcing a sense of self, or a cathartic expression of personal emotion. Complaining may be a method of notification, especially in the context of a consumer of goods or services, that one party has failed to satisfy normal standards, and is expected to rectify a perceived grievance, such as replacing a defective item. Complaining may be formalized into an organizational system of filing a written grievance as part of a dispute resolution process. Alternatively, it may be a purely informal process among friends or acquaintances that allows for the expression and validation of some personal perspective, often referred to as venting. There is some evidence to suggest that complaining may be harmful for physical or mental health by increasing stress levels. The American proverb, ''the squeaky wheel gets ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Consumer Complaint
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. Consumer complaints are usually informal complaints directly addressed to a company or public service provider, and most consumers manage to resolve problems with products and services but it sometimes requires persistence. An ''instrumental'' complaint is a complaint made to a person or organization that could take some action and bring about a specific remedy. An ''expressive'' complaint is a complaint made for the purpose of expressing feelings, without any realistic chance of anything being done. Most online complaints are expressive complaints. Identifying a Consumer Complaint Consumer complaints have three main characteristics: they are goal-oriented, there are multiple ways of engaging in ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
The Squeaky Wheel Gets The Grease
''The squeaky wheel gets the grease'' is an American proverb or metaphor used to convey the idea that the most noticeable (or loudest) problems are the ones most likely to get attention. It is also expressed as "The squeaky wheel gets the oil". Other variations exist, and suggest that loudness gets attention, and prolongs the life of the hub. Conversely, a silent hub may be overlooked and neglected. And there is no necessary correlation between loudness and stridency and merit. History The origin of the squeaky wheel metaphor is unknown, but its current form is attributed to American humorist Josh Billings who is said to have popularized it in his putative poem "The Kicker" (c. 1870) :I hate to be a kicker, :I always long for peace, :But the wheel that squeaks the loudest, :Is the one that gets the grease. However, this poem has been attributed to various authors, anonymous or otherwise, and its provenance has never been verified. The first publication of the poem can be tr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Grievance
A grievance () is a wrong or hardship suffered, real or supposed, which forms legitimate grounds of complaint. In the past, the word meant the infliction or cause of hardship. See also * Complaint system A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, or dispute resolution system) is a set of procedures used in organizations to address complaints and resolv ... References Judicial remedies Lawsuits Civil rights and liberties {{Law-stub ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Proverb
A proverb (from la, proverbium) is a simple and insightful, traditional saying that expresses a perceived truth based on common sense or experience. Proverbs are often metaphorical and use formulaic speech, formulaic language. A proverbial phrase or a proverbial expression is a type of a conventional saying similar to proverbs and transmitted by oral tradition. The difference is that a proverb is a fixed expression, while a proverbial phrase permits alterations to fit the grammar of the context. Collectively, they form a folklore genre, genre of folklore. Some proverbs exist in more than one language because people borrow them from languages and cultures with which they are in contact. In the West, the Bible (including, but not limited to the Book of Proverbs) and medieval Latin (aided by the work of Erasmus) have played a considerable role in distributing proverbs. Not all Biblical proverbs, however, were distributed to the same extent: one scholar has gathered evidence to show ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Dictionary
A dictionary is a listing of lexemes from the lexicon of one or more specific languages, often arranged alphabetically (or by radical and stroke for ideographic languages), which may include information on definitions, usage, etymologies, pronunciations, translation, etc.Webster's New World College Dictionary, Fourth Edition, 2002 It is a lexicographical reference that shows inter-relationships among the data. A broad distinction is made between general and specialized dictionaries. Specialized dictionaries include words in specialist fields, rather than a complete range of words in the language. Lexical items that describe concepts in specific fields are usually called terms instead of words, although there is no consensus whether lexicology and terminology are two different fields of study. In theory, general dictionaries are supposed to be semasiological, mapping word to definition, while specialized dictionaries are supposed to be onomasiological, first identifying ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Complaint System
A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation especially since about 1970 with the advent of extensive workplace regulation. Notably in many countries, conflict management channels and systems have evolved from a major focus on labor-management relations to a much wider purview that includes unionized workers and also managers, non-union employees, professional staff, students, trainees, vendors, donors, customers, etc. History There is a substantial early history of scholarly work on due process, and union and non-union grievance procedures within organizations. This work focused primarily on rights-based conflict resolution between union and non-union workers and their managers. Scholarly work has evolv ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Negativity Bias
The negativity bias,Kanouse, D. E., & Hanson, L. (1972). Negativity in evaluations. In E. E. Jones, D. E. Kanouse, S. Valins, H. H. Kelley, R. E. Nisbett, & B. Weiner (Eds.), ''Attribution: Perceiving the causes of behavior.'' Morristown, NJ: General Learning Press. also known as the negativity effect, is the notion that, even when of equal intensity, things of a more negative nature (e.g. unpleasant thoughts, emotions, or social interactions; harmful/traumatic events) have a greater effect on one's psychological state and processes than neutral or positive things. In other words, something very positive will generally have less of an impact on a person's behavior and cognition than something equally emotional but negative. The negativity bias has been investigated within many different domains, including the formation of impressions and general evaluations; attention, learning, and memory; and decision-making and risk considerations. Explanations Paul Rozin and Edward Royzman p ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Oxford University Press, USA
Oxford University Press (OUP) is the university press of the University of Oxford. It is the largest university press in the world, and its printing history dates back to the 1480s. Having been officially granted the legal right to print books by decree in 1586, it is the second oldest university press after Cambridge University Press. It is a department of the University of Oxford and is governed by a group of 15 academics known as the Delegates of the Press, who are appointed by the vice-chancellor of the University of Oxford. The Delegates of the Press are led by the Secretary to the Delegates, who serves as OUP's chief executive and as its major representative on other university bodies. Oxford University Press has had a similar governance structure since the 17th century. The press is located on Walton Street, Oxford, opposite Somerville College, in the inner suburb of Jericho. For the last 500 years, OUP has primarily focused on the publication of pedagogical texts and ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Emotions
Emotions are mental states brought on by neurophysiological changes, variously associated with thoughts, feelings, behavioral responses, and a degree of pleasure or displeasure. There is currently no scientific consensus on a definition. Emotions are often intertwined with mood, temperament, personality, disposition, or creativity. Research on emotion has increased over the past two decades with many fields contributing including psychology, medicine, history, sociology of emotions, and computer science. The numerous theories that attempt to explain the origin, function and other aspects of emotions have fostered more intense research on this topic. Current areas of research in the concept of emotion include the development of materials that stimulate and elicit emotion. In addition, PET scans and fMRI scans help study the affective picture processes in the brain. From a mechanistic perspective, emotions can be defined as "a positive or negative experience that is a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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