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Comparison Of Issue Tracking Systems
Notable issue tracking systems, including bug tracking systems, help desk and Service Desk (ITSM), service desk issue tracking systems, as well as IT asset management, asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems. General System names listed with a light purple background are no longer in active development. Features Input interfaces Notification interfaces Revision control system integration Authentication methods Containers See also * Comparison of help desk issue tracking software * List of personal information managers * Comparison of project management software * Networked Help Desk * OSS through Java Notes References External links

{{DEFAULTSORT:Comparison Of Issue Tracking Systems Bug and issue tracking software, * Software comparisons, Issue tracking systems ...
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Issue Tracking System
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed by individuals as part of a time management or personal productivity regimen. These systems often encompass resource allocation, time accounting, priority management, and oversight workflow in addition to implementing a centralized issue registry. Background In the institutional setting, issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. A support ticket should include vital information for the account involved and the issue encountered. An issue tracking system often also contains a k ...
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Open-source License
Open-source licenses are software licenses that allow content to be used, modified, and shared. They facilitate free and open-source software (FOSS) development. Intellectual property (IP) laws restrict the modification and sharing of creative works. Free and open-source licenses use these existing legal structures for an inverse purpose. They Grant (law), grant the recipient the rights to use the software, examine the source code, modify it, and distribute the modifications. These criteria are outlined in the Open Source Definition. After 1980, the United States began to treat software as a literary work covered by copyright law. Richard Stallman founded the free software movement in response to the rise of proprietary software. The term "open source" was used by the Open Source Initiative (OSI), founded by free software developers Bruce Perens and Eric S. Raymond. "Open source" emphasizes the strengths of the Open-source software development, open development model rather tha ...
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Perl
Perl is a high-level, general-purpose, interpreted, dynamic programming language. Though Perl is not officially an acronym, there are various backronyms in use, including "Practical Extraction and Reporting Language". Perl was developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions. Perl originally was not capitalized and the name was changed to being capitalized by the time Perl 4 was released. The latest release is Perl 5, first released in 1994. From 2000 to October 2019 a sixth version of Perl was in development; the sixth version's name was changed to Raku. Both languages continue to be developed independently by different development teams which liberally borrow ideas from each other. Perl borrows features from other programming languages including C, sh, AWK, and sed. It provides text processing facilities without the arbitrary data-length limits of ...
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Mozilla Public License
The Mozilla Public License (MPL) is a free and open-source weak copyleft license for most Mozilla Foundation software such as Firefox and Thunderbird. The MPL is developed and maintained by Mozilla, which seeks to balance the concerns of both open-source and proprietary developers. It is distinguished from others as a middle ground between the permissive software BSD-style licenses and the GNU General Public License. As such, it allows the integration of MPL-licensed code into proprietary codebases, as long as the MPL-licensed components remain accessible under the terms of the MPL. MPL has been used by others, such as Adobe to license their Flex product line, and The Document Foundation to license LibreOffice 4.0 (also on LGPL 3+). Version 1.1 was adapted by several projects to form derivative licenses like Sun Microsystems' Common Development and Distribution License. It has undergone two revisions: the minor update 1.1, and a major update version 2.0 nearing the ...
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Mozilla Foundation
The Mozilla Foundation is an American non-profit organization that exists to support and collectively lead the Open-source software, open source Mozilla project. Founded in July 2003, the organization sets the policies that govern development, operates critical infrastructure, and controls Mozilla trademarks and copyrights. It owns two taxable subsidiaries: the Mozilla Corporation, which employs many Mozilla developers and coordinates releases of the Mozilla Firefox web browser, and MZLA Technologies Corporation, which employs developers to work on the Mozilla Thunderbird email client and coordinate its releases. The Mozilla Foundation was founded by the Netscape-affiliated Mozilla Organization. The organization is currently based in the Silicon Valley city of Mountain View, California, United States. The Mozilla Foundation describes itself as "a non-profit organization that promotes openness, innovation and participation on the Internet." The Mozilla Foundation is guided by the ...
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Bugzilla
Bugzilla is a web-based general-purpose bug tracking system and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License. Released as open-source software by Netscape Communications in 1998, it has been adopted by a variety of organizations for use as a bug tracking system for both free and open-source software and proprietary projects and products. Bugzilla is used, among others, by the Mozilla Foundation, WebKit, Linux kernel, FreeBSD, KDE, Apache, Eclipse and LibreOffice. Red Hat uses it, but is gradually migrating its product to use Jira. It is also self-hosting. History Bugzilla was originally devised by Terry Weissman in 1998 for the nascent Mozilla.org project, as an open source application to replace the in-house system then in use at Netscape Communications for tracking defects in the Netscape Communicator suite. Bugzilla was originally written in Tcl, but Weissman decided to port it to Perl before its r ...
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Microsoft
Microsoft Corporation is an American multinational corporation and technology company, technology conglomerate headquartered in Redmond, Washington. Founded in 1975, the company became influential in the History of personal computers#The early 1980s and home computers, rise of personal computers through software like Windows, and the company has since expanded to Internet services, cloud computing, video gaming and other fields. Microsoft is the List of the largest software companies, largest software maker, one of the Trillion-dollar company, most valuable public U.S. companies, and one of the List of most valuable brands, most valuable brands globally. Microsoft was founded by Bill Gates and Paul Allen to develop and sell BASIC interpreters for the Altair 8800. It rose to dominate the personal computer operating system market with MS-DOS in the mid-1980s, followed by Windows. During the 41 years from 1980 to 2021 Microsoft released 9 versions of MS-DOS with a median frequen ...
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Azure DevOps Server
Azure DevOps Server, formerly known as Team Foundation Server (TFS) and Visual Studio Team System (VSTS), is a Microsoft product that provides version control (either with Team Foundation Version Control (TFVC) or Git), reporting, requirements management, project management (for both agile software development and waterfall teams), automated builds, testing and release management capabilities. It covers the entire application lifecycle and enables DevOps capabilities. Azure DevOps can be used as a back-end to numerous integrated development environments (IDEs) but is tailored for Microsoft Visual Studio and Eclipse on all platforms. On-premises vs. online Azure DevOps is available in two different forms: on-premises ("Server") and online ("Services"). The latter form is called Azure DevOps Services (formerly Visual Studio Online before it was renamed to Visual Studio Team Services in 2015). The cloud service is backed by the Microsoft Azure cloud platform. It uses the ...
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Microsoft SQL Server
Microsoft SQL Server is a proprietary relational database management system developed by Microsoft using Structured Query Language (SQL, often pronounced "sequel"). As a database server, it is a software product with the primary function of storing and retrieving data as requested by other software applications—which may run either on the same computer or on another computer across a network (including the Internet). Microsoft markets at least a dozen different editions of Microsoft SQL Server, aimed at different audiences and for workloads ranging from small single-machine applications to large Internet-facing applications with many concurrent users. History The history of Microsoft SQL Server begins with the first Microsoft SQL Server product—SQL Server 1.0, a 16-bit server for the OS/2 operating system in 1989—and extends to the current day. Its name is entirely descriptive, it being '' server'' software that responds to queries in the '' SQL'' language. Mil ...
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NET Framework
The .NET Framework (pronounced as "''dot net''") is a proprietary software framework developed by Microsoft that runs primarily on Microsoft Windows. It was the predominant implementation of the Common Language Infrastructure (CLI) until being superseded by the cross-platform .NET project. It includes a large class library called Framework Class Library (FCL) and provides language interoperability (each language can use code written in other languages) across several programming languages. Programs written for .NET Framework execute in a software environment (in contrast to a computer hardware, hardware environment) named the Common Language Runtime (CLR). The CLR is an process virtual machine, application virtual machine that provides services such as security, memory management, and exception handling. As such, computer code written using .NET Framework is called "managed code". FCL and CLR together constitute the .NET Framework. FCL provides the user interface, data access, d ...
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C Sharp (programming Language)
C# ( pronounced: C-sharp) ( ) is a general-purpose high-level programming language supporting multiple paradigms. C# encompasses static typing, strong typing, lexically scoped, imperative, declarative, functional, generic, object-oriented (class-based), and component-oriented programming disciplines. The principal inventors of the C# programming language were Anders Hejlsberg, Scott Wiltamuth, and Peter Golde from Microsoft. It was first widely distributed in July 2000 and was later approved as an international standard by Ecma (ECMA-334) in 2002 and ISO/ IEC (ISO/IEC 23270 and 20619) in 2003. Microsoft introduced C# along with .NET Framework and Microsoft Visual Studio, both of which are technically speaking, closed-source. At the time, Microsoft had no open-source products. Four years later, in 2004, a free and open-source project called Microsoft Mono began, providing a cross-platform compiler and runtime environment for the C# programming language. A decad ...
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Software As A Service
Software as a service (SaaS ) is a cloud computing service model where the provider offers use of application software to a client and manages all needed physical and software resources. SaaS is usually accessed via a web application. Unlike other software delivery models, it separates "the possession and ownership of software from its use". SaaS use began around 2000, and by 2023 was the main form of software application deployment. Unlike most self-hosted software products, only one version of the software exists and only one operating system and configuration is supported. SaaS products typically run on rented infrastructure as a service (IaaS) or platform as a service (PaaS) systems including hardware and sometimes operating systems and middleware, to accommodate rapid increases in usage while providing instant and continuous availability to customers. SaaS customers have the abstraction of limitless computing resources, while economy of scale drives down the cost. Sa ...
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