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Cognitive Work Analysis
Cognitive work analysis (CWA) is a framework that was developed to model a complex sociotechnical system. Modeling of system constraints The framework models different types of constraints, building a model of how work could proceed within a given work system. The focus on constraints separates the technique from other approaches to analysis that aim to describe how work is actually conducted, or prescribe how it should be conducted. The CWA approach can be used to describe the constraints imposed by the purpose of a system, its functional properties, the nature of the activities that are conducted, the roles of the different human actors, and their cognition skills and strategy. Application Rather than offer a prescribed methodology, the CWA framework instead acts as a toolkit that can be used either individually or in combination with one another, depending upon the analysis needs. These tools are divided between phases. The exact names and scopes of these phases differ sligh ...
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Scientific Modelling
Scientific modelling is a scientific activity, the aim of which is to make a particular part or feature of the world easier to understand, define, quantify, visualize, or simulate by referencing it to existing and usually commonly accepted knowledge. It requires selecting and identifying relevant aspects of a situation in the real world and then developing a model to replicate a system with those features. Different types of models may be used for different purposes, such as conceptual models to better understand, operational models to operationalize, mathematical models to quantify, computational models to simulate, and graphical models to visualize the subject. Modelling is an essential and inseparable part of many scientific disciplines, each of which has its own ideas about specific types of modelling. The following was said by John von Neumann. There is also an increasing attention to scientific modelling in fields such as science education, philosophy of science, ...
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Sociotechnical System
Sociotechnical systems (STS) in organizational development is an approach to complex organizational work design that recognizes the interaction between people and technology in workplaces. The term also refer to coherent systems of human relations, technical objects, and cybernetic processes that inhere to large, complex infrastructures. Social society, and its constituent substructures, qualify as complex sociotechnical systems. The term sociotechnical systems was coined by Eric Trist, Ken Bamforth and Fred Emery, in the World War II era, based on their work with workers in English coal mines at the Tavistock Institute in London. Sociotechnical systems pertains to theory regarding the social aspects of people and society and technical aspects of organizational structure and processes. Here, technical does not necessarily imply material technology. The focus is on procedures and related knowledge, i.e. it refers to the ancient Greek term ''techne''. "Technical" is a term used to r ...
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Constraint (mathematics)
In mathematics, a constraint is a condition of an optimization problem that the solution must satisfy. There are several types of constraints—primarily equality constraints, inequality constraints, and integer constraints. The set of candidate solutions that satisfy all constraints is called the feasible set. Example The following is a simple optimization problem: :\min f(\mathbf x) = x_1^2+x_2^4 subject to :x_1 \ge 1 and :x_2 = 1, where \mathbf x denotes the vector (''x''1, ''x''2). In this example, the first line defines the function to be minimized (called the objective function, loss function, or cost function). The second and third lines define two constraints, the first of which is an inequality constraint and the second of which is an equality constraint. These two constraints are hard constraints, meaning that it is required that they be satisfied; they define the feasible set of candidate solutions. Without the constraints, the solution would be (0,0), whe ...
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Cognition
Cognition refers to "the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses". It encompasses all aspects of intellectual functions and processes such as: perception, attention, thought, intelligence, the formation of knowledge, memory and working memory, judgment and evaluation, reasoning and computation, problem solving and decision making, comprehension and production of language. Imagination is also a cognitive process, it is considered as such because it involves thinking about possibilities. Cognitive processes use existing knowledge and discover new knowledge. Cognitive processes are analyzed from different perspectives within different contexts, notably in the fields of linguistics, musicology, anesthesia, neuroscience, psychiatry, psychology, education, philosophy, anthropology, biology, systemics, logic, and computer science. These and other approaches to the analysis of cognition (such as embodied cognition) ...
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Work Domain Analysis
In organization development, the initial phase within the Cognitive work analysis (CWA) framework is Work Domain Analysis. It provides a description of the constraints that govern the purpose and the function of the systems under analysis. Abstraction hierarchy The Abstraction Hierarchy (Rasmussen, 1985; Vicente, 1999) is used to provide a context-independent description of the domain. The analyses, and resultant diagrams, are not specific to any particular technology; rather they represent the entire domain. * The top-three levels of the diagrams consider the overall objectives of the domain, and what it can achieve. * The bottom-two levels concentrate on the physical components and their affordances. Through a series of ‘means-ends’ links, it is possible to model how individual components can affect the overall domain purpose. The abstraction hierarchy is constructed by considering the work system’s objectives (top-down) and the work system’s capabilities (botto ...
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Industrial & Organizational Assessment
Individual psychological assessment (IPA) is a tool used by organizations to make decisions on employment. IPA allows employers to evaluate and maintain potential candidates for hiring, promotion, and development by using a series of job analysis instruments such as position analysis questionnaires (PAQ), occupational analysis inventory (OAI), and functional job analysis (FJA). These instruments allow the assessor to develop valid measures of intelligence, personality tests, and a range of other factors as means to determine selection and promotion decisions. Personality and cognitive ability are good predictors of performance. Emotional Intelligence helps individuals navigate through challenging organizational and interpersonal encounters. Since individual differences have a long history in explaining human behavior and the different ways in which individuals respond to similar events and circumstances, these factors allow the organization to determine if an applicant has the ...
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Training Needs Analysis
Training Analysis (sometimes called Training Needs Analysis (TNA)) is the process of identifying the gap in employee training and related training needs. Introduction Training Need Analysis (TNA) is the process of identifying the gap between employee training and needs of training. Training needs analysis is the first stage in the training process and involves a series of steps that reveal whether training will help to solve the problem which has been identified. Training can be described as “the acquisition of skills, concepts or attitudes that result in improved performance within the job environment”. Training needs analysis looks at each side of the operational area of a job so that the concepts and attitudes of the human elements of a system can be effectively identified and appropriate training can be specified. Training needs analysis is most often used as part of the system development process. Due to the close tie between the design of the system and the training r ...
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Behavioral Systems Analysis
Behavioral systems analysis (BSA), or performance systems analysis, applies behavior analysis and systems analysis to human performance in organizations. BSA is directly related to performance management and organizational behavior management. Description Behavioral systems analysis is an approach to organizational design and management. It is based on the premise that organizations are complex systems. As such, changes in one aspect of performance in an organization necessarily affects performance in another parts of an organization. A primary goal of BSA is to create a balanced applications in which areas of poor performance are improved, areas of high performance are maintained, and employee performance outcomes are directed towards organizational goals. This is done through the careful use of behavioral and systems theories, and the application of research based principles of behavior, such as reinforcement, punishment, stimulus control, discrimination and generalization A ...
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Business Process Modelling
Business process modeling (BPM) in business process management and systems engineering is the activity of representing processes of an enterprise, so that the current business processes may be analyzed, improved, and automated. BPM is typically performed by business analysts, who provide expertise in the modeling discipline; by subject matter experts, who have specialized knowledge of the processes being modeled; or more commonly by a team comprising both. Alternatively, the process model can be derived directly from events' logs using process mining tools. The business objective is often to increase process speed or reduce cycle time; to increase quality; or to reduce costs, such as labor, materials, scrap, or capital costs. In practice, a management decision to invest in business process modeling is often motivated by the need to document requirements for an information technology project. Change management programs are typically involved to put any improved business processe ...
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