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Call Processing
In telecommunication, the term call processing has the following meanings: # The sequence of operations performed by a switching system from the acceptance of an incoming call through the final disposition of the call. See call control for a more complete description. # The series of steps and processes by which an organization automates the handling of telephone calls (usually incoming calls). Call processing in this sense may include the initial greeting of the call (perhaps time-of-day or other factor dependent) to routing the call based on dialed digits or lack thereof. The automated treatment may include routing the call to an Interactive Voice Response System (IVR), sending the call to a voice mail system, queuing the call, ''etc.'' or a combination of steps and real-time decisions. See also Automated attendant. # The end-to-end sequence of operations performed by a network from the instant a call attempt is initiated until the instant the call release is completed. # In ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telecommunication
Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that feasible with the human voice, but with a similar scale of expediency; thus, slow systems (such as postal mail) are excluded from the field. The transmission media in telecommunication have evolved through numerous stages of technology, from beacons and other visual signals (such as smoke signals, semaphore telegraphs, signal flags, and optical heliographs), to electrical cable and electromagnetic radiation, including light. Such transmission paths are often divided into communication channels, which afford the advantages of multiplexing multiple concurrent communication sessions. ''Telecommunication'' is often used in its plural form. Other examples of pre-modern long-distance communication included audio messages, such as coded drumb ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Exchange
A telephone exchange, telephone switch, or central office is a telecommunications system used in the public switched telephone network (PSTN) or in large enterprises. It interconnects telephone subscriber lines or virtual circuits of digital systems to establish telephone calls between subscribers. In historical perspective, telecommunication terms have been used with different semantics over time. The term ''telephone exchange'' is often used synonymously with ''central office'', a Bell System term. Often, a ''central office'' is defined as a building used to house the inside plant equipment of potentially several telephone exchanges, each serving a certain geographical area. Such an area has also been referred to as the exchange or exchange area. In North America, a central office location may also be identified as a ''wire center'', designating a facility to which a telephone is connected and obtains dial tone. For business and billing purposes, telecommunication carriers defi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Call
A telephone call is a connection over a telephone network A telephone network is a telecommunications network that connects telephones, which allows telephone calls between two or more parties, as well as newer features such as fax and internet. The idea was revolutionized in the 1920s, as more and more ... between the called party and the calling party. First telephone call The first telephone call was made on March 10, 1876, by Alexander Graham Bell. Bell demonstrated his ability to "talk with electricity" by transmitting a call to his assistant, Thomas Watson. The first words transmitted were "Mr Watson, come here. I want to see you." This event has been called Bell's "greatest success", as it demonstrated the first successful use of the telephone. Although it was his greatest success, he refused to have a telephone in his own home because it was something he invented by mistake and saw it as a distraction from his main studies. Information transmission A telephone cal ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Control
In telephony, call control refers to the software within a telephone switch that supplies its central function. Call control decodes addressing information and routes telephone calls from one end point to another. It also creates the features that can be used to adapt standard switch operation to the needs of users. These are called supplementary services and are commonly invoked by a Vertical service code. Examples include "Call waiting", " Call forward on busy" etc. Call control software, because of its central place in the operation of the telephone network, is marked by both complexity and reliability. Call control systems will typically require many thousands of person years in development. They will contain millions of lines of high level code. However they must and do meet reliability requirements that specify switch down time of only a few minutes in forty years. The required functionality and reliability of call control is a major challenge for Voice over IP (VoIP) systems. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Interactive Voice Response
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems. IVR systems can be used standing alone to create self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. In combination with systems such an automated attendant and ACD, call routing can be optimized for a better ca ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Voice Mail
A voicemail system (also known as voice message or voice bank) is a computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products, and services, using an ordinary phone. The term is also used more broadly to denote any system of conveying a stored telecommunications voice messages, including using an answering machine. Most cell phone services offer voicemail as a basic feature; many corporate private branch exchanges include versatile internal voice-messaging services, and *98 vertical service code subscription is available to most individual and small business landline subscribers (in the US). History The term ''Voicemail'' was coined by Televoice International (later Voicemail International, or VMI) for their introduction of the first US-wide Voicemail service in 1980. Although VMI trademarked the term, it eventually became a ge ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Automated Attendant
In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0". Typically the auto attendant is included in a business's phone system such as a PBX, but some services allow businesses to use an AA without such a system. Modern AA services (which now overlap with more complicated interactive voice response or IVR systems) can route calls to mobile phones, VoIP virtual phones, other AAs/IVRs, or other locations using traditional land-line phones or voice message machines. Feature description Telephone callers will recognize an automated attendant system as one that greets calls incoming to ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telecommunications Network
A telecommunications network is a group of nodes interconnected by telecommunications links that are used to exchange messages between the nodes. The links may use a variety of technologies based on the methodologies of circuit switching, message switching, or packet switching, to pass messages and signals. Multiple nodes may cooperate to pass the message from an originating node to the destination node, via multiple network hops. For this routing function, each node in the network is assigned a network address for identification and locating it on the network. The collection of addresses in the network is called the address space of the network. Examples of telecommunications networks include computer networks, the Internet, the public switched telephone network (PSTN), the global Telex network, the aeronautical ACARS network, and the wireless radio networks of cell phone telecommunication providers. Network structure In general, every telecommunications network conceptually ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Busy Hour Call Attempts
In telecommunications, busy-hour call attempts (BHCA) is a teletraffic engineering measurement used to evaluate and plan capacity for telephone networks. BHCA is the number of telephone calls attempted at the sliding 60-minute period during which occurs the maximum total traffic load in a given 24-hour period (BHCA), and the higher the BHCA, the higher the stress on the network processors. BHCA is not to be confused with busy hour call completion (BHCC) which measures the throughput capacity of the network. If a bottleneck in the network exists with a capacity lower than the estimated BHCA, then congestion will occur resulting in many failed calls and customer dissatisfaction. BHCA is usually used when planning telephone switching capacities and frequently goes side by side with the Erlang unit capacity calculation. As an example, a telephone exchange with a capacity of one million BHCA is estimated to handle 250,000 subscribers. The overall calculation is more complex however, a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Data Transmission
Data transmission and data reception or, more broadly, data communication or digital communications is the transfer and reception of data in the form of a digital bitstream or a digitized analog signal transmitted over a point-to-point or point-to-multipoint communication channel. Examples of such channels are copper wires, optical fibers, wireless communication using radio spectrum, storage media and computer buses. The data are represented as an electromagnetic signal, such as an electrical voltage, radiowave, microwave, or infrared signal. Analog transmission is a method of conveying voice, data, image, signal or video information using a continuous signal which varies in amplitude, phase, or some other property in proportion to that of a variable. The messages are either represented by a sequence of pulses by means of a line code (''baseband transmission''), or by a limited set of continuously varying waveforms (''passband transmission''), using a digital modulat ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Information Transfer
In telecommunications, information transfer is the process of moving messages containing user information from a source to a sink via a communication channel. In this sense, information transfer is equivalent to data transmission which highlights more practical, technical aspects. The information transfer rate may or may not be equal to the transmission modulation rate. Bidirectional information transfer is called information exchange. Non-technical meaning In a non-technical context, information transfer is sometimes used to signify knowledge transfer or teaching. See also *Federal Standard 1037C in support of MIL-STD-188 MIL-STD-188 is a series of U.S. military standards relating to telecommunications. Purpose Faced with "past technical deficiencies in telecommunications systems and equipment and software…that were traced to basic inadequacies in the applicat .... Data transmission {{telecomm-stub ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Control
In telephony, call control refers to the software within a telephone switch that supplies its central function. Call control decodes addressing information and routes telephone calls from one end point to another. It also creates the features that can be used to adapt standard switch operation to the needs of users. These are called supplementary services and are commonly invoked by a Vertical service code. Examples include "Call waiting", " Call forward on busy" etc. Call control software, because of its central place in the operation of the telephone network, is marked by both complexity and reliability. Call control systems will typically require many thousands of person years in development. They will contain millions of lines of high level code. However they must and do meet reliability requirements that specify switch down time of only a few minutes in forty years. The required functionality and reliability of call control is a major challenge for Voice over IP (VoIP) systems. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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