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Call For Service
A call for service (also known as a job, hitch, incident, callout, call-out, or simply a call) is an incident that emergency services or public safety organizations (such as police, fire departments, and emergency medical services) are assigned to resolve, handle, or assist with. Operationally, a call for service is any incident where emergency services are a third-party intervener, regardless of whether their presence was requested or they came across it in the course of their duties. The term "call" originates from the telephone calls made by the public to emergency numbers to report the incident to dispatchers and request an emergency service response. There are two types of calls for service: ''dispatched calls'', which are made by members of the public through emergency number calls; and ''self-initiated'', ''self-generated'', or ''directed calls'', which are made by emergency services personnel. After a call for service is received, it is given a basic "call type" and desi ...
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Emergency Service
Emergency services and rescue services are organizations that ensure public safety and health by addressing and resolving different emergencies. Some of these agencies exist solely for addressing certain types of emergencies, while others deal with ad hoc emergencies as part of their normal responsibilities. Many of these agencies engage in community awareness and prevention programs to help the public avoid, detect, and report emergencies effectively. Emergency services are often considered first responders. Emergency services have one or more dedicated emergency telephone numbers reserved for critical emergency calls. In many countries, one number is used for all of the emergency services (e.g. 911 in the Americas, 999 in the United Kingdom, 112 in continental Europe Continental Europe or mainland Europe is the contiguous continent of Europe, excluding its surrounding islands. It can also be referred to ambiguously as the European continent, – which can conversely mea ...
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Public Security
Public security or public safety is the prevention of and protection from events that could endanger the safety and security of the public from significant danger, injury, or property damage. It is often conducted by a state government to ensure the protection of citizens, persons in their territory, organizations, and institutions against threats to their well-being, survival, and prosperity. The public safety issues that a municipality, county, regional, or federal jurisdiction may handle include crimes (ranging from misdemeanors to felonies), structure fires, conflagrations, medical emergencies, mass-casualty incidents, disasters, terrorism, and other concerns. Public safety organizations are organizations that conduct public safety. They generally consist of emergency services and first responders such as law enforcement, fire services, emergency medical services, security forces, and military forces. They are often operated by a government, though some private public safe ...
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Police
The police are a constituted body of persons empowered by a state, with the aim to enforce the law, to ensure the safety, health and possessions of citizens, and to prevent crime and civil disorder. Their lawful powers include arrest and the use of force legitimized by the state via the monopoly on violence. The term is most commonly associated with the police forces of a sovereign state that are authorized to exercise the police power of that state within a defined legal or territorial area of responsibility. Police forces are often defined as being separate from the military and other organizations involved in the defense of the state against foreign aggressors; however, gendarmerie are military units charged with civil policing. Police forces are usually public sector services, funded through taxes. Law enforcement is only part of policing activity. Policing has included an array of activities in different situations, but the predominant ones are concerned with the pre ...
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Fire Department
A fire department (American English) or fire brigade (Commonwealth English), also known as a fire authority, fire district, fire and rescue, or fire service in some areas, is an organization that provides fire prevention and fire suppression services. Fire departments are most commonly a public sector organization that operate within a municipality, county, state, nation, or special district. Private and specialist firefighting organizations also exist, such as those for aircraft rescue and firefighting. A fire department contains one or more fire stations within its boundaries, and may be staffed by firefighters, who may be professional, volunteers, conscripts, or on-call. Combination fire departments employ a mix of professional and volunteer firefighters. Organization Fire departments are organized in a system of administration, services, training, and operations; for example: * Administration is responsible for supervision, budgets, policy, and human resources. * Servic ...
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Emergency Medical Services
Emergency medical services (EMS), also known as ambulance services or paramedic services, are emergency services that provide urgent pre-hospital treatment and stabilisation for serious illness and injuries and transport to definitive care. They may also be known as a first aid squad, FAST squad, emergency squad, ambulance squad, ambulance corps, life squad or by other initialisms such as EMAS or EMARS. In most places, the EMS can be summoned by members of the public (as well as medical facilities, other emergency services, businesses and authorities) via an emergency telephone number which puts them in contact with a control facility, which will then dispatch a suitable resource for the situation. Ambulances are the primary vehicles for delivering EMS, though some also use squad cars, motorcycles, aircraft, or boats. EMS agencies may also operate a non-emergency patient transport service, and some have rescue squads to provide technical rescue services. As a first resort ...
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Telephone Call
A telephone call is a connection over a telephone network A telephone network is a telecommunications network that connects telephones, which allows telephone calls between two or more parties, as well as newer features such as fax and internet. The idea was revolutionized in the 1920s, as more and more ... between the called party and the calling party. First telephone call The first telephone call was made on March 10, 1876, by Alexander Graham Bell. Bell demonstrated his ability to "talk with electricity" by transmitting a call to his assistant, Thomas Watson. The first words transmitted were "Mr Watson, come here. I want to see you." This event has been called Bell's "greatest success", as it demonstrated the first successful use of the telephone. Although it was his greatest success, he refused to have a telephone in his own home because it was something he invented by mistake and saw it as a distraction from his main studies. Information transmission A telephone cal ...
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Emergency Telephone Number
Most public switched telephone networks have a single emergency telephone number (sometimes known as the universal emergency telephone number or the emergency services number) that allows a caller to contact local emergency services for assistance. The emergency number differs from country to country; it is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services; these often differ only by the last digit. In many countries, dialing either 1-1-2 (used in Europe and parts of Asia) or 9-1-1 (used in the Americas) will connect callers to emergency services. For individual countries, see the list of emergency telephone numbers. Configuration and operation The emergency telephone number is a special case in the country's telephone number plan. In the past, calls to the emergency telephone number were often routed over special dedicated circuits. Though with t ...
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Dispatcher
A dispatcher is a communications worker who receives and transmits information to coordinate operations of other personnel and vehicles carrying out a service. A number of organizations, including police and fire departments, emergency medical services, motorcycle couriers, taxicab providers, trucking companies, railroads, and public utility companies, use dispatchers to relay information, direct personnel, and coordinate their operations. Types of dispatchers Emergency dispatchers An emergency dispatcher, also known as public safety dispatcher, 9-1-1 dispatcher, or public safety telecommunicator www.bls.gov
''Occupational Employment and Wages May 2020''. URL accessed on August 19, 2021
receives calls from individuals who require emergency ser ...
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Emergency Service Response Codes
Emergency service response codes are predefined systems used by emergency services to describe the priority and response assigned to calls for service. Response codes vary from country to country, jurisdiction to jurisdiction, and even agency to agency, with different methods used to categorize responses to reported events. United States In the United States, response codes are used to describe a mode of response for an emergency unit responding to a call. They generally vary but often have three basic tiers: * Code 1: Respond to the call without using emergency lights and sirens. * Code 2: Respond to the call with emergency lights, but without sirens. Alternatively, sirens may be used if necessary, such as to make traffic yield or when going through intersections. * Code 3: Respond to the call with emergency lights and sirens. The term "Code 4" is also occasionally considered a response code, though it generally only means "call has been handled or resolved, no further units ...
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Beat (police)
In police terminology, a beat is the territory that a police officer is assigned to patrol. Beats are used to effectively divide available officers across a law enforcement agency's jurisdiction, ensuring organized police presence across a wide area. "Beat" often refers to specifically foot patrols or bicycle patrols, though "beat" can also be used to simply describe a designated area patrolled by a police officer through any means, such as an officer in a police car or police aircraft. "Police beat" is also used by news media to refer to reports on local crimes and police incidents, often crime reports detailing recent incidents and arrests handled by local law enforcement. Overview Beat policing divides available police officers and resources across an agency's jurisdiction, ensuring timely responses to calls for service and effective crime prevention by dispersing police across wide areas. Beat policing promotes close relationships between police and the community within t ...
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Emergency Services
Emergency services and rescue services are organizations that ensure public safety and health by addressing and resolving different emergencies. Some of these agencies exist solely for addressing certain types of emergencies, while others deal with ad hoc emergencies as part of their normal responsibilities. Many of these agencies engage in community awareness and prevention programs to help the public avoid, detect, and report emergencies effectively. Emergency services are often considered first responders. Emergency services have one or more dedicated emergency telephone numbers reserved for critical emergency calls. In many countries, one number is used for all of the emergency services (e.g. 911 in the Americas, 999 in the United Kingdom, 112 in continental Europe, 000 in Australia). In some countries, each emergency service has its own emergency number (e.g. 110 for police, 118 for coast guard, 119 for fire and medical in Japan; 110 for police, 119 for fire, 120 for medical ...
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